Occasionally Double Books - keep an eye on your bookings! 2/5
By Hana Kaneshige
While booking through this app is fairly easy and convenient, and I enjoy Hyatt overall - be very aware of your bookings! I was double booked for a reservation, thought it was just a glitch on the screen (I.e showing up twice), but upon further inspection I was billed for a “no show”.
Customer service has been supremely unhelpful in issuing a refund for the double booking, and when I checked in at the hotel no one mentioned the second reservation. I only discovered this glitch after catching another double booking this week (and realizing I needed to cancel it).
Highly recommend checking kind all bookings - if you see it twice, cancel one of them.
Not able to log in 1/5
By Goldie Beaver
Can’t log into the app. When I was able to log in on the app, my reservation would not show up.
All these update and STILL… no iPad version. 1/5
By ACSJ81
App is great - on iPhone - but HOW do we not have an iPad version here in 2023. That is ridiculous. Six updates in the last 30 days too. Seriously?
New aventure with Hyatt hotel , we love Hyatt hotels 5/5
By Arita8877
Let go
Support does not help and the app does not work 1/5
By UniqueAirStream
App is still not working and support is no help, Currently this app does logs you out when ever you close the app and at random points while using the app. You then need to log back in because which takes while because you need to type your account number, last name, and password. The face ID feature also does not work. The Face ID animate like it was successful and still not login. Once they get this log in issues fixed this will be a great app. Member support also did not even attempt to troubleshoot. Reading the App Store reviews this seems to be a problem that has been going on for months now. Hopefully it will be fixed by the time you read this review.
Easy 5/5
By MSHan718
How easy it is to look for a hotel and book a room on this web site. Very well done.
Great App 5/5
By RealestThusFar
Love the app.
I have several hotel APPS 5/5
By Thetravellingdad
Hyatt is consistently, the best hotel experience of all my various hotel brands I use.
Title of App Review 5/5
By Racecarkatie
This app is easy to use, functional, and does not compete with other apps.
No iPad app? 1/5
By Mattsbrown
Pretty crazy there’s no iPad app
Lost Reservation 2/5
By Chas37465
I put in a reservation, printed the screen and it never took or gave me a confirmation. I didn’t realize until a couple of days later and the booking window for the conference rate changed and getting a room was a nightmare.
Can’t even log in 1/5
By Mithun2005
Doesn’t accept my password. Wouldn’t let me create or change password. But the same thing works on my iPhone browser. Very odd.
Price change 2/5
By Hopesue
In the middle of booking app won’t take payment. Hotel changed price 20/night in a few seconds more to pay at check out. VERY UNFAIR!!?
Hyatt app 1/5
By mhtyionlokgfs
I am trying to book the hotel on my application but to open the app I need to update. To update I need an app, so I am stuck.
No Chromecast feature icon on app 4/5
By Cathilauperi
The app is useful for providing specifics on hotels, checking in & out and using a digital key
However while Chromecast is available at the hotel, when following the instructions on the TV in order to watch Netflix, there is no Chromecast link under While You’re Here or anywhere on the app for that matter
I’d like to see that bug fixed
Love The Hyatt 5/5
By Magcel91
The best best best hotel ever…omg words can’t explain how much Hyatt has been an asset to my family and I got our doctors appointments at MD ANDERSON CANCER CENTER.
update required not backwards compatible 1/5
By gleunasd
who has apps that dont work on a one version old operating system
Broken app 1/5
By Zippitytootah
Issues logging in. Issues with casting to tv from phone. Issues with bookings. Didn’t work to check in. Didn’t get credit for my stays. Nothing about this app works. Absolute garbage. Unbelievable
I want to write the review but this phone/App Store doesn’t allow me. 5/5
By roddigue
Vbbvb
Best hotel app 5/5
By lexscott801
Easy to use, Great rates!
Great Hotel Chain 5/5
By Gergally
It’s always nice when you get a free night. All the Hyatt hotels that Steven have stayed in have been really nice. And friendly service.
Ready to use, fully featured 5/5
By BigBen1861
Make searching and booking super easy. Even makes use of member perks fairly seamless. I use this all the time. I love the new option to “pay my way “that lets you mix points and dollars seamlessly super cool!
Worthless Rrwards 1/5
By Denver Pennsylvania customer
Booked a room for 7 nights. Wanted to use points for 1 of the nights. Was told that I couldn’t use points on the first night or the last night because room “not available with points. ( so much for “no blackout dates”). If I used the points for a midweek night, my room rate went up $50 per night.
A few days later, I receive an email response to my rating that apologized and gave me a phone number to contact. I called the number and I was placed on hold for eight minutes. Finally someone came on and explained to me that basically, that’s the way it works.
Can not use the app anymore 1/5
By amerikababy
It always ask me to do the update, when I want to do the update it says I need to do an older version. Got a I Phone 12 , so it should not be a phone problem.
Now I’m not able to see my account info anymore.😡
Nothing Better the Hyatt Hotels 5/5
By the Carlyes
When you achieve Global status their is no hotel in the world that treats you better I’ve been with them for 20 years and stayed on almost every continent with Hyatt From check in as early as 7am to late check out at 4pm - always a suite upgrade - always free breakfast or club level
Unable to login 1/5
By Kmod76
I’ve been a world of Hyatt member for a few years now. After the recent update, I am no longer able to log into my account. In addition, my stays are also no longer showing up. I have to manually submit them to an agent. Please fix ASAP.
Bad Custoner Service 1/5
By Bad Service 1
I was given poor service today. Agents were inconsiderate and sent me to a wild goose chase. I made the wrong decision thinking I am valued
Digital Key not adding to apple wallet 3/5
By asuna00
The app is generally good but the digital key constantly fails to add itself to the apple wallet. This means you have to open the app and select the key and then hold it at the elevator and room. If the internet has an issue the app gets stuck. Would have given 5 stars if the apple wallet key addition worked since it would have made things very smooth.
Hyatt is the best 5/5
By Zoraman67
Always look for a Hyatt whenever staying out of town. Only problem is that they are in enough areas.
Please build more!
Unhappy 2/5
By mairi hates you
Honestly should not have to stand in your lobby and make the reservation through your app!!! Your people should honor the price that is reflected here!! Especially when I have not slept in days and all I want to do is sleep!!!! Poor customer service…
And the woman is snotty and rude!!!
Horrible service and false info 1/5
By brett l elk
How do I start
I tried to book on the phone and was hung up on twice after close to an hour wait. It just went dead
I added app and it says lowest price and it waa $40 more than its website.
Then i went to book and told no cancellation policy but before hung up on lady said its 72 hours.
The app keeps telling me im changing the site and i signed up.
Horriffic app service and support.
Worst sign up experience ever 1/5
By shillwil
Every time I try to add my email in the sign up w/ email field, the field freezes and becomes unresponsive. iOS 16 iPhone 14 pro max
Deleting.
Vacation 5/5
By Rox1977
Mike Seiss and I , Roxanne , and our 4 pound Chihuahua and 4 pound Yorkshire terrier stayed here the exact same weekend when you guys first opened last summer. The place is absolutely beautiful. Best thing is having everything in the hotel and waking up in those comfortable beds facing the ocean. All the staff were very helpful and accommodating. Looking forward to our oceanfront king Suite 2nd week in July Saturday to Saturday.
Not working 1/5
By 04bunn
Will not automatically update
Best hotel ever 5/5
By gakette
Hyatt in all my stays has by far exceeded Al my expectations. Tulsa is very unsafe and the two hotels across town the cars were robbed so I moved to Hyatt. Underground parking and heated pool. No more needs to be be said. Safety above everything else.
Android 2/5
By Boca Hawkeye
Thanks for not supporting my Android phone application any more
Please leave it compatible with older iOS 1/5
By NBC you fail again
i am a globalist and cannot use the app any longer.
my phone (company) is locked and do not have the latest ios. this version doesn’t work and i cannot install update. so no all for me
Great choice of great hotels in Tokyo 5/5
By Casserole 1
Very easy to find the best hotel and location and the Hyatt app made it all perfect
Excellent Hotel 5/5
By Mark Ridner
Excellent hotel in a good location…. Always a good time!
Loyal to Hyatt 3/5
By CateGray
One thing I’m starting not to like about Hyatt is that your loyal to them and receive free nights and points, and then more times than not, you’re unable to use them. I also wish the app had the option for members making reservations to use their points and/or free nights rather than calling for the reservation.
Good app, but have some feedback 3/5
By Poach.in
I’m unable to press and hold to select text and copy in app. This is frustrating when trying to share info with chat or email support.
Consistently good hotels 5/5
By 1567sF
I enjoy the consistent and good quality of Hyatt hotels as well as the lower reward points to get a free room.
App is broken 1/5
By Savage Ronin
I just downloaded the app and no matter how many times I sign in, nothing loads and it kicks me out. Then I get an error that won’t let me log in again. I just booked a room but I can’t check the reservation on the app which means I’m sure I can’t use my phone as a key.
Device: iPhone 13 Pro Max iOS 16
Broken login 1/5
By Duq21
Tells me to contact Hyatt to login. Can login on web just fine.
Fantastic 5/5
By Zebs the sin
This hotel is beautiful and I love every stay
IPhone or iPad app?? 1/5
By Jimd232014
I have tried to delete and reload - is this still (in 20220 an iPhone app loaded up on an iPad????
Hyatt is always on point 5/5
By DFW man
Never been disappointed with Hyatt.
Ease of Use 5/5
By keasttx5
Easy to use and uncomplicated app, from checking in to checking out I use this app for everything thank you!
Excellent app 5/5
By balsingh29
Hyatt app is excellent. Easy to use and straightforward
