Hyatt Happy 5/5
So easy! 5/5
Booking is easy, check-in is easy, getting a digital key is easy…and all done through the app! LOVE this!
Needs an iPad app and performance under low battery mode is slow 4/5
By A WorldTraveller
Needs an iPad off. Marriott’s iPad app is a pretty great adaptation for big screen interactions. Also performance is kinda slow in the past few versions in low battery mode. Maybe look into that? I still prefer the pre-2019 design, but that’s not up to me to decide.
Always enjoy our Hyatt stays!!
By lady travler
Code to the airport rooms with great view and restaurant on site
I absolutely love the veteran option! I was unaware that that was an option. Thank you for thinking of us.
By Shehryar N
I’ve stayed at this Hyatt Place many times before and it’s awesome!!! The staff is pleasant and efficient. The rooms are clean, beds are extremely comfortable, and every room that I have stayed is well appointed with everything one would need for a “home” feel stay. Also, the price of the room in comparison to other hotels in the area for what they provide is excellent!!😃
Membership mean something 5/5
I love my Hyatt membership! The app is very easy to use. Hyatt does an exceptional job of offering no blackout dates, no fees or hidden charges after the fact! Very very happy! Everybody needs to be a Hyatt member!!
App doesn’t work 1/5
I have an account but I cannot log in using app. What a waste.
First time user 5/5
I was able to create an account, browse through the room selection and book a room for my stay with no problems. Good stuff. Also the app isn’t flashy and has exactly what it needs.
Love Hyatt 5/5
Tons of great properties. Fabulous locations. Happy and helpful staffs. App is easy to use when looking for the perfect next get away. We recommend, trying the Hyatt experience.
Needs accessibility work 2/5
I’m sure this app is fine if you can see perfectly. For those who can’t, it’s an accessibility nightmare.
A pain to make a reservation online 1/5
I think my husband has an account and I travel for business and somehow the system couldn’t figure out that we need two separate accounts. Wry frustrating!
Worst hotel app so far.. 1/5
It times out quickly and gave I’d does not sync. Nothing like Marriott/bonvoy app.
App won’t let people sign in. Seeing 5-day old complaints on Twitter. Are y’all going to fix it?
App won’t load. Just sits and spins for minutes. Finally get it to work and the try to navigate and it freezes up again.
Consistent and functional. 5/5
I have used this app for many years, they have done slight improvements and maintain functionality throughout my term of use. It’s been a very helpful tool in my day today personal and business life. Thanks
Hard to view rooms on app 3/5
The app is clean but limited in viewing rooms. Compared to Bonvoy it needs to catch up to 2022.
Easy to use site. East to redeem my points.
Close to Campus & Metro 5/5
Great location form visiting children at ASU. Located right next to the University and 1-2 blocks from Metro Station with direct line to Phoenix Airport. Rooms clean and staff always friendly
Love it!!! 5/5
By have your even tried
Just canceled Cancun trip in October to come back here!!!
Hyatt would like to access Bluetooth 1/5
Hyatt would like to access Bluetooth
Frustrated Globalist member 2/5
By unpostable nickname
I love Hyatt, but have been unable to use so many of the awards and they don’t extend the awards even though they have closed the clubs and there is no possible at to use the award you earned.
By Rob 113457
Constantly kicks out and requires password resets then takes forever for new password to kick in, throwing errors constantly. Don’t have this issue with Marriott or Hilton.
Needs improvements 3/5
By Aziz Alqulaysh
I am a globalist member and I have been using this app for more than 2 years. When I compare this app with Marriott or IHG there is definitely some improvements area that I would like to share with you.
- iPad version is not responding to the screen size like Marriott App.
- The map don’t show the prices. It is only showing a useless icon. Instead consider displaying the prices in the map.
- Consider adding all available offers/deals in the home page of the App so that users know the latest deals.
I will consider adding more improvements areas if I see a response to the above 3 points.
Great choice from Hyatt App 5/5
It is easy and convenient to make a proper room choice via Hyatt App. It supply me very detail rooms description hotel location.
not very flexible 4/5
unable to handle multi-use of free nights plus points + cash for explorists Hyatt members.
Inconsistent prices 1/5
I called the actual property and was given 1 rate. Then he transferred me to the reservations line who would not honor the price he just told me, instead gave me a much higher 2nd rate. The app has yet a 3rd rate. When I submitted the booking on the app, I got yet a 4th rate. When I called back to the property, he said there was no way for the property to take any reservations. I said just hold the room and I will pay when I get there. He said that is not possible, the only way is to call the reservations line or book it online. I even mentioned that we are reward members with this company, stayed at this same property for multiple days recently, and even brought a very large group to stay there—-yet there was no loyalty. It’s a sad day when a company gets so large they insist on automation, lose the personal touch, and can’t take simple walk-ins. Do better!
App does not work. 1/5
Currently this app does logs you out when ever you close the app and at random points while using the app. You then need to log back in because which takes while because you need to type your account number, last name, and password. The faith ID feature also does not work. The Face ID animate like it was successful and still not login. Once they get this log in issues fixed this will be a great app. Member support also did not even attempt to troubleshoot. Reading the App Store reviews this seems to be a problem that has been going on for months now. Hopefully it will be fixed by the time you read this review.
ZERO Stars 1/5
This app is worthless. Won’t allow you to log in. Support is negative 10 stars. “Reset your phone. Reset your password.”
I’m done with this garbage.
Please create iPad optimized version! 5/5
This is an incredible app. Hyatt is great when it comes to their app and site. Their tech rivals if not beats a lot of the “bigger” hotel companies. That being said, I would absolutely love an iPadOS optimized app so I don’t have to use the iOS app on my iPad. But that aside, the app is great and I highly recommend it.
Excellent Hotel 5/5
Thank you for your excellent and professional services.
Rudy and Irene
Too bad not supporting iPad 4/5
Works great on iPhone but rival apps like Marriott supports iPad since years ago, how hard can it be?
Horrible app 1/5
Honestly the worst app I’ve ever used! It will not keep me logged in at all ! I’ve turned on Face ID but get a log in error until I type in my password.
Digital key is vastly inconsistent too! Some hotels let you download the key to your apple wallet while others use NFC but that’s IF you can log in! I’ve honestly ran to the front desk and got a new key faster than I could get the app to work!
Hyatt needs to do better!!
My Birthday weekend! 65 years old. 5/5
By why when where
I have always enjoyed my stays at the Andaz.
I look forward to be visiting again.
Thank You , Michael Heard
I’m trying to request points for a recent stay at the Hyatt Regency Miami. I happened to hit or touch the wrong hotel into the search box and Now IM STUCK. The page will not allow me to change the hotel and it stays stuck on some blank unresponsive page with Search on the top. This is my first time really using the app and it is a very irritating experience! Additionally, I’m very frustrated at not being able to get credit for my points! I love the Hyatt Brand and I was looking forward to booking future travel at Hyatt hotel but not if I can’t even count on the App to work!!! Please reach out!
By Justice A
I’m a member for a few months only. Already having a problem with no credit for one stay. The email is taken care of but it’s not even though I have requested several times and I advised them that I have the receipt. Very disappointed.
App will not stay logged in 2/5
The app logs out every time I close the screen. Tried deleting and reinstalling but does the same thing
Add Reservation Search Feature 4/5
Seems like a great app. Would you please consider adding a search function under the “Stays” tab so that I can search for a reservation by confirmation number? I made a reservation outside of the app and was unable to search for it to add it to my upcoming stays. Thank you.
An upcharge for an early or late check in/out? 2/5
Absurd! Focus on great customer service first before nickel and diming people.
Easy to Use 5/5
I love Hyatt app more than website sometimes. It’s so easy to use and navigate!
It won’t let me log in and when I try to contact for help it closes the app out. Not impressed.
Mr. Powell 5/5
We love the place!!
Easy to navigate and book 5/5
By Fun gal 25
Also reservations are easily retrievable.
By Ms DP
I’m obsessed with the Hyatt hotels and status I get through the credit card. It’s been such a great time traveling the world through hotels I find in this app. So easy, so many options, and always so fun. Love you Hyatt!!
Hyatt is the ONLY hotel 5/5
By Nancy I Tunes
Who doesn’t love a stay at the Hyatt. Get their credit card and earn a bunch of points. They treat you like kings and queens. I have NEVER had a bad stay at a Hyatt, and I hate, hate, hate staying in hotels. Sometimes my family will just go to Orlando for the weekend simply for the Hyatt. You will never be disappointed.
Can’t login 1/5
I can’t login to my account even after I changed my password. I couldn’t request to change my password through the app. I couldn’t connect to Hyatt for support as the app crashed when I selected chat or email
Nice app 5/5
Simple, clear and worked well
Good app! 5/5
Very convenience app to use especially for club members to make reservation. Nice job!