Freezes, emails disappear 2/5
I save emails to folders and when I later try to retrieve them they are missing. The screen also freezes often, usually in conjunction with a new message coming into the in-box while I am reading a message at the same time. Other times, the screens blanks out when new emails arrive. Please fix these problems. They have been ongoing for months.
Crashes frequently 1/5
This app is terrible. It freezesn frequently or should I say it freezes up (as far as I’m concern that’s a crash.) There is also no sent f(x)n and you can’t sort.
Awful update 1/5
All but 3 emails were deleted with this update. Fix this!
FAIL - Still Buggy 1/5
By Sky Shark Q
17-NOV-2018: Same issues persist. App hangs in load when doing initial synch. Comcast is so focused on selling they FAIL at service. FAILED service = customer loss = increased conversion costs. Get your s**t together!
18-OCT-2018: Still hangs on load, still have to R&R app to get it to work. The app fails to sync on launch. It just hangs in endless ‘update spinner’ showing email 2 weeks old that is no longer on the server.
23-SEP-2018: Still hangs on load, still have to R&R app to get it to work.
10-SEP-2018: I thought they’d fixed this app. FAIL. Assume you DL (download) your email to your laptop or desktop and in that same process erase it from Comcast’s server (POP3). Also assume you use the iOS app as an IMAP client, where you read what’s on the Comcast server, send email, and can individually delete emails from there. Emails you don’t delete eventually get downloaded onto your laptop or desktop and cleared from the Comcast server.
The server-app communication is STILL BROKEN! The app IS NOT SYNCHING WITH THE SERVER!
Every time this happens the only fix is to uninstall & reinstall the app.
Used this all the time and I worked great. Now it keeps freezing, over and over. IPad version is working better now but the iPhone version is getting worse. Not able to check email for days on end on the app and have to go to website instead.
Freezes constantly 1/5
This app freezes constantly. I have delete and reinstall several times a week. Awful!
Absolute Trash 1/5
Freezes constantly. Unusable.
Last Update Caused Problems 3/5
The last update has caused the app to freeze as soon as it’s opened. I can not select emails or anything. Force closing and restarting does not fix. iPad Pro 10.7
The App Version of Riding a Roller Coaster 1/5
I’ve used this app for years and things seem to be getting even more unpredictable. It freezes for no apparent reason- just before submitting this it froze & had to be restarted 8 times, which only helped twice. The app has been my go-to (bad as it is) since the webmail stopped recognizing mail that had been read without going through 4 unneeded steps for each message. Clearly email has just become a nuisance for Comcast in their quest for tech domination. They’ve lost sight of their customers’ satisfaction with the “little things”. I have multiple emails & use Comcast email less & less as time goes by so one of these days I will be forced to delete & switch providers for everything.
New update stinks 1/5
I had everything already working, now the update wants me to set it up all over again. This is awful, and makes the whole thing unusable. I suggest you do not update or everything is gone.
Latest update freezes 1/5
Title says it all. Updated last night and all was fine before update, now IPad version freezes and will not open.
Poor Performance 2/5
This app is unreliable. It freezes up consistently. I end up having to go to Apple’s mail app to open email. Would prefer to use Xfinity since they are my service provider but may have to start rethinking that.
By lisa n george
I don’t know what they changed when they improved it, but it rarely works
Not worth even one star 1/5
By Too Long at the Comcast Trough
You would think, with more tan a year of development on this version of Connect, things would begin to operate a little more smoothly. For a long time I had to delete and reload the Connect app from my iPhone or iPad to get the latest mail from some folders. That problem has been happening less over the last couple of months... until today.
Today, I have had to delete/restore the app twice on my iPad to see the latest items in a folder. I must be a masochist to continue using the piece of junk.
Annoying App 2/5
I’m tired of having to delete this app on a frequent basis. It freezes up and then new emails don’t arrive and old ones don’t delete. The only way to use it, is to delete it and then reinstall it. It worked very well for years, but now it’s just annoying. Unfortunately, I need it to access my emails on the iPad or iPhone. Comcast/Xfinity needs to rectify the issue.
App not working 1/5
I have noticed in the past several months that I began to have issues with this app. It won’t let me open my emails. I have to go directly to the website and view my emails from there. I have Apple products so I am not sure if it’s not compatible any longer with Apple?
Locks up 2/5
I am not changing my email address because it’s to much of a pain. The new app locks up all the time while checking my phone. I have contacted Comcast several times and nothing. They really need to get this fixed.
I use to really like this app, but the past year it has become almost unusable. When I bring it up it is frozen on the day before. I have to remove it off my iPad and download it again EVERY.SINGLE.TIME I want to view my emails. It’s becoming really irritating.
Verification on mobile app 1/5
Verification stinks on this latest update when you have more than 1 account associated with same phone number. Also you have to use a different non Xfinity email account which make one wonder why one would use Xfinity email. Who is the brain at Xfinity who thought this up? Ridiculous
Fake screenshots 2/5
How about really adding support for iPhone X instead of using misleading screenshots! Other than that, the app is ok. It does what it’s supposed to do and seems pretty stable. Sure they can improve the UX a bit, but our expectations are pretty low for a company like Comcast. Those big companies tend to not care about making a “sexy” app. Anyway, Comcast, we do expect you to not lie about functionality in your description and screenshots. Fix it!
Bad updates 1/5
By JJ 1966
Every time this app is updated it does not work
Every update causes a crash. 1/5
While I prefer the layout and ease of use of the Xfinity phone app for Andoid, this app for the iPad is terrible. Every time there is an update, the app no longer works. I have to uninstall, re-download from the App Store and reinstall.
Loss of emails 1/5
By Komcast Kamikaze
Besides fourth rate functionality where multiple movements of the mouse are required to do almost anything (instead of a simple right click command) almost half the emails dragged into sub folders (including even “send”) dont show up in the mobile App. If you delete the program and reinstall it they become accessible on my Iphone —-only for new emails to again disappear from the mobile app. This is no problem when working on a desktop but sure frustrating when someone at a meeting asks you for some financial reports and they are absent from a sub folder in your IPhone.
This is what happens when a provider has a monopoly and doesn’t care. Think the new Amazon DVR with digital antenna connected to Fire Stick and fiber optic WiFi will soon put both Cable and Satelite TV out of business.
Sent items rarely updates 3/5
The inbox will update accordingly but the sent items rarely does even after drag and pull down to initiate an update. Please fix. This has been a persistent problem even with updates
This should be better by now 3/5
By East Ice
Loosing count on how many times I’ve deleted/reloaded this app trying to get my Ipad contacts to load. Fix this app!
Disappointed in update 3/5
I'm always happy when updates come out for programs I like. They usually fix some little annoying things. But this version, not so much. It's slow to launch and really slow to download new messages. Not sure what that's about but I'm already looking for the NEW version to fix this latest one. I never write reviews but this one is so disappointing that I just had to. I have confidence it will be handled right away. It's always been a useful and professional product.
App still has bugs! 1/5
By Carol 6041
Several iOS updates ago I lost all my contacts. What drives me bonkers is even though it shows I have no contacts, if I type in a name, it appears suddenly underneath the mail. But if I click on it, it disappears! I have to type in my address info! Periodically the app just freezes and stops working like today. I’ve tried deleting and reloading and it works, but I still have issues with it. Also any sent mail does not appear immediately in the folder.
Really bad! 1/5
By Not having fun now
Never was dependable, but is totally useless since the latest software update. I can’t use it at all.
Does not loaded and respond as the previous version. Have had to delete and reload the App, at least 5 times since the newer version was available. Have now been in touch with Comcast. They say their working on it. Ridiculous that a billion $ company can fit a small app like this. Now I’m reloading the app daily.
iPhone X 2/5
By KB in the DR
Why won’t you optimize this app for iPhone X, XR, XS, and XS Max?
This app is so up and down. You use it for a while and then it just starts locking up and won’t work again until you delete it and download again. Please fix this!
Needs tone maintained by Comcast.
Always having to retype my pass word!
Terrible app 1/5
Comcast should be totally embarrassed, as a technology company, to field this app. When I first started using this app over a year ago, it was buggy but usable. I could answer phone calls, see a call log, get voicemail, and use email. Since then, the app has degraded to the point of being unusable.
It constantly freezes and becomes unresponsive.
Rarely works at all! 1/5
By KT Travel
It worked fine for many years, now it just freezes. Occasionally, I open it hoping it will work again and it will download, and work for a session, only to freeze up the next time. Fix his please!
Xfinity connect 4/5
Ready access to email and my On Demand anywhere!
Works fine on my iPad 5/5
By SVT Driver
Every few months I delete it and download the latest app and it comes back to full and fast capabilities. Very handy app when not at home or want to be away from main computer.
beyond worthless 1/5
i started having issues using the apple email app to read my comcast email, and had the genius idea—why not use the comcast app to read the comcast email? HUGE mistake. it’s awesome that my email sorts into folders according the rules i’ve created, but when i can never get the [email protected]
#*! drop-down to change what folder i want to view, it’s worthless. the best is when i receive the notification on my phone of a new email, open the app, and then can’t access the email. great job, comcast, great job. WORTHLESS.
Connect app for IPhones. 5/5
I use this a lot and find it does very well at keeping me informed of calls and messages, and lets me answer calls made to my home number regardless of where I am as long as I have the app running on a device that is within reach.
I have not experienced any trouble with it.
Retired Prof in East Lansing MI
App has gotten bad 2/5
Won’t load email, quits unexpectedly-for all the money I pay for xfinity services ya think they would have an app that works.
Comcast App 5/5
I got this app because I couldn’t look at Comcast mail using Apple mail since I switched to Xfinity phone plan. However I have found the app to be very helpful. I can send calls from my home phone, check messages that are on my home phone and when I first got the app I found people have texted me on my home phone and these texts had been there for more that 6 months. My home phone doesn’t do text. Everything in the app works as stated. Couldn’t be happier.
Does not work on Apple products. 1/5
The app does not load emails to inbox on Apple iPhone X, Apple iPad Pro, or iPad mini. It became sporadic about 3 months ago, and now unusable. Extremely frustrating when I don’t receive my bills to pay. Xfinity, respect your customers enough to fix it or don’t offer an app at all.
Xfinity app 3/5
I love this app ! It's so amazing all the features they come up with. Keep it up xfinity ! 10/14. I'm still using this app and still loving it ! I don't hardly ever use computer for checking email, so I use app on all my other devices, and it's working great ! Love the various features I can use too, like having my smartphone show alert when house phone rings, and can answer from smartphone when I want to accept the call. So far no more problems, so thanks xfinity !!! 3/18/15. Still loving this app ! 10-15. ....10/ 18... I have emails in my outbox that will not send. The edit feature was there but not active, and now it’s not even showing. Have searched you tube and internet for solutions, but nothing has worked thus far, to delete or send these emails ! I’m at a total loss on what to do ! So, till this is fixed, no 5 stars ... You’ve been demoted! Still waiting for the emails in the outbox to send. And waiting.. and waiting .. and waiting...........
Latest build freezes 1/5
When will you fix this app
Started ok, gets worse with updates 1/5
Used to work ok, if I rated it back then, it might’ve gotten 3 stars. As updates happen, it has gotten progressively worse. App frequently crashes and freezes. Closing and reopening app, when it starts to do this, doesn’t help. The only temporary fix is to uninstall and reinstall. I have to do this almost on a weekly basis. Not good.
Works on my phone, used to work on my ipad now it’s useless.
Where’s my iPhone X(Xs,Xs Max, & Xr) version? 1/5
It’s pitiful that a major company releases an app update a year after the iPhone X launch with a branding icon change but doesn’t have an update for full screen on a X? Should also change your preview images. The first images use some lame stock photo that is not an iPhone and doesn’t properly represent what a user should expect when loading the app. Shame on Apple for letting this go, too. Hold these developers to standards. That was the initial reason for developing the App Store.
App won’t update 1/5
When I pull down my email status does not update. Rebooted and same old same old.
Doesn’t work right 1/5
This works OK for reading and sending emails. However, the folders not work well at all. When I move an email into a folder to be stored, I can never see the email again on the app. Also, the search doesn’t work properly. It only searches the emails that are on the page. So for example if you have a folder that has 30 emails in it, it will only search the ones that are on the page, not the entire folder.
Doesn’t update 1/5
This app doesn’t update properly & the app needs to be uninstalled & reinstalled frequently l.