Smart Watch 1/5
I love everything about the app but the lack of a smart watch app. It would be nice to be able to disarm and arm from my watch and not have to pull my phone.
Better than Expected. 5/5
I got the Xfinity Home Service with Cameras. I love the fact that when I’m a work and go into the app I can filter by Vehicles and People. How does the app know to do that!? I purchased the outlet that I can control from my app and it’s cool that it lets us set rules. I have it so that the lights are off at a certain time, Incase the kids forget and leave the lights on. Also I think it’s wonderful that I can see a log of what time doors or windows open and close. The best thing is that if a sensors battery is dying, the app will link me to directions on how to change it. It even shows me what kind of battery to purchase. I know big companies like Xfinity has a lot of complains, mostly about price but you gotta pay if for quality. They roped these programmers from Apple and Google most likely!
Keeps going offline 2/5
I’m feed up with it going offline! I’ve also had issues with the app NOT letting me officially disarm the system. It tells me it’s disarmed, but then it triggers the alarm as if I’d NEVER turned it off. Developers feedback instructed me to “change” my review to positive....hmm?
Some days it’s good, most days it’s garbage. This app can’t seem to stay on the same day or keep up with daily usage. If there was an alternative I would have deleted this app already. Can’t believe I pay good money for a piss poor service.
Won’t load camera view, won’t load recordings, why is there an app??? It hasn’t worked for months— I click on 6am to watch a clip and it gives me 2 days ago at 11pm. Worthless
Latest Update refuses to work when connected to WiFi 1/5
Will only load when connected via cellular
Loading preview 1/5
The app is always loading for the camera. Three little dots then troubleshoot pops up. Cameras never load. There is nothing wrong with the cameras as they’ll pull up on my tv and touchscreen just not on the app.
Useless monitoring app! 1/5
This app has been worthless at monitoring when away (when one needs it most...) while it shows the live cam, it rarely display the actual footage from the events thumbnails! Sometime it does not update for a day or two and when refreshing will not run the proper event. Useless...
Needs improvement 1/5
Takes forever to arm disarm on Xfinity’s own wifi. Why no Apple watch app??!
Easy to use 5/5
Work very well for me. Love that I can turn the alarm on or off in the car. So far so good.
“When” it works, it’s great 3/5
Following the latest update, I am still unconvinced the issues with the loading bug are being properly addressed. The last three updates have failed to correct the connection failures of the cameras and at this point I only keep the app to remotely activate and deactivate the alarm system. I think the app developers need to redo the whole thing. It’s broken. Please fix it.
Apple & Xfinity Apps 1/5
We cannot use the Apple Updates due to issues with our Apple ID.
The Xfinity Apps are the of no help & never have been. They do not assist in monitoring Data Overages with Xfinity Mobile, it has cost us a fortune with Our Xfinity mobile accounts.
We will be leaving Xfinity Mobile as soon as Our Contract is up!!
Multiple issues and attempts to work with Xfinity & Xfinity Mobile about the Data overages with no offers to assist.
Camera doesn’t work 2/5
I know it’s the app that has issues. I can see the camera on a laptop and an old ipad with IOS 9. But not on my iphone 7 with either IOS 11 or 12. I have called Xfinity a handful of times and all they do is reset the xfinity Home tablet from their side. They even sent a technician and no success either. Please fix this issue! It has been more than 3 months already!
App So Buggy Has Me Considering 1/5
By TNT Lubber
Another Home Security solution. Between camera not loading unless I tap on it and the beyond nuisance double and quadruple notifications, this app is horrible. C’mon Comcast, you’re better than this.
Still Evaluating 3/5
By savage diver
It’s been 2 months since I’ve had Xfinity home security. At times it indicate its loading during the first 2 weeks of installation the wires where pinched in the window. An installation mistake they made after coming back out and fixed it it’s work much better. At times it may indicate its loading but I’m please with it. Xfinity can do better and we’re not just paying for a service but a commitment from Xfinity to provide excellent customer service to keep our homes safe!
Awesome app. Great service! 5/5
I love xfinity home security! It gives us peace and mind. When we are away and want to check on our dogs all I do is go on this app and look at our camera footage. Great job guys!! Keep up the hard work!
Just loaded the newest update. Now my phone won’t connect to my cameras !!
Terrible camera support in the app 1/5
Neither of my cameras show in the app. ALWAYS “Preview unavailable”. Tried several things. I can see cameras fine in computer and touchscreen, so I know the cameras work. It’s the app!!
Can no longer use automation on app or website 1/5
This app needs to be fixed. Since the update I can no longer update or use the automation feature in the app. Keeps giving me error #54600. I tried to change my automation settings on the website since I couldn’t get the app to work and now it says you can only change or access the automation feature on the app, no longer on the website... therefore I cannot use or change any of my automation as of now. This is terribly inconvenient considering I need to change the times my lights now come on since it’s getting dark earlier and I can’t now! Please fix this flaw ASAP!
Security integration works great 5/5
The system integrates well with Alexa, garage door opener, cameras. Easy system. Love it!
Easy to use 5/5
Love it! Always been an Xfinity fan!
it’s alright. 3/5
very useful ! just wish there was a widget to quickly arm home without having to go thru the app.
Camera issues 3/5
They always say troubleshoot and are off on times that the camera was supposed to be recording . Misses things sometimes .
By ANGRY CUSTOMER 987654
There has been an open ticket open in my area since July 20, 2018. I am unable to view any of my camera from the app or from a desk top computer.Xfinity has given us nothing but excuses and does not want to issue credit. Trust me when I say this if my home is ever broken into because I can’t view my camera or my cars are vandalized I will hold XFINITY liable. I have made csoks after calls. I have about ten pages if nites from a XFINITY reps about this. Don’t waste your money.. get a liable security system
A very angry unhappy customer
Very amazed by this app 5/5
By ant the og reviewer
Love it tons so good 2018 ahead of its time
Camera Feed not up to date 1/5
The saved videos from the camera feed don’t play properly. They play videos from
The night before. This is terrible and needs to be fixed immediately!
No iOS 12 Shortcuts Support | SHAME 3/5
What a shame xfinity isn’t taking advantage of a customer service dream in Shortcuts.
By 1968 pontiac
This app is Pretty cool very easy to use
One small bug 4/5
It seems that Face ID is not supported for this application yet. There is a button to use Face ID but it doesn’t appear to do anything.
Camera history is screwed up 2/5
The history of videos to which I pay $10 per month per camera does not load properly. When I click on a video it plays the history from the night before. Not the video I clicked on.
FaceId does not work when arming/disarming 4/5
I love the app! However, I just got the new iPhone XS and FaceID does not work when you try to arm or disarm your system. I have to always manually put in my master code on the arm/disarm screen. When I click the FaceID text at the bottom it appears to do nothing. Otherwise, I would given the app 5 stars.
Also would LOVE to see Alexa integration! They are releasing new devices this fall and I hope Xfinity partners with Amazon to one day use voice skills to control our smart home. I know you can use a X1 TV remote to speak into but we do not have a TV in every room. We do have an Alexa device in almost every room though!
Like it...would LOVE it on my Apple Watch. 5/5
By Dancin' Joe
Works great. Usually end up using the app to arm/disarm rather than the keypad. Seems like it would be perfect for an Apple Watch version (hint, hint).
Just not working 1/5
By Jae Dot
Camera has not worked in over a month. Contacted Xfinity and was told it’s a problem with the app, because the camera was connected on their end. Seeing other users with the same complaint; how long does it take for this but to be fixed?
This is a great home monitor. I can not add or edit my automation from my phone. I have to go to the web site and add or edit my automations. Please address this problem in the next update. Thank you!
APPLE HOMEKIT SUPPORT! 3/5
I’d like to see Apple Homekit support. Other than that app works as advertised.
Viewing in the app 1/5
This is the worst!!! I have called xfinity on numerous occasions. I have had a frozen view on the app of all my camera for over 3 weeks and they say nothing!!!! They have done nothing!
No problems 5/5
It always works. No worries. Feel safer at night and when we’re away.
Comcast cam 5/5
By Bobby's Babygirl#1
All I can say is try it out for yourself, the best
Home Secrety 5/5
Great features I love this been feeling since I installed it thanks
Love this app 5/5
We had our service installed a year ago and it”s amazing! I wish could arm an disarm with my voice oh my phone, aside from that it rocks!!!! Thanks guys for making our life easy and secure at the same!!!!!!!
Updates and logged out 3/5
Stop logging us out each time the app updates. I use Face ID so that I do not have to remember my password, yet I have to keep entering it.
Takes a few minutes to get pictures up. 4/5
By glock special
When you go to the app it takes a few minutes to get the pictures up and sometimes there are issues with certain cameras
Live video feed is broke 1/5
9.28.1 did not fix the live video feed problem!
Update 9.30.1. And the live video from app still broke.. 7 weeks now.. !!!
Terrible App and Customer Service 1/5
Xfinity has one of the poorest customer service in my experience. The app is terrible and sometimes works. It is not fully compatible with IPhone OS. The reps stated they are of the issues with Iphobe but can not confirm when it will be resolved (this was a year ago). Terrible app.
App is slow 4/5
Still on the ropes with Xfinity home security.. had a break in a few weeks ago and it took police an extra 10 minutes to get to my house and clear it.. than also it seems like the app has way too many steps and takes too long to load to turn off the alarm system remotely... there also seems to be a delay in signing in as well.
Quick, fast and in a hurry! 5/5
When I was new to the alarm system I made the mistake of setting it off myself. I thought I had disarmed in time but about four minutes later an officer was at my door! I told him he was doing a great job and to keep it up! Very pleased!!!
CAN NOT VIEW CAMERAS 1/5
I am very DISAPPOINTED by this new app since the undated version I can not view the cameras at all. Keeps saying unable to preview or load error. I have deleted the app turned off phone and reinstalled. It works the first time logging in then ERROR. Totally not happy with this and it’s been ongoing for over a month.