Takes forever to load 2/5
App was working great and was 5 star in my opinion but after latest update, it takes forever to ‘connect’ to my home to arm or disarm alarm.
Ok when it works... 1/5
Takes forever to connect to your home! if someone rings the doorbell, by the time the camera connects they are long gone.. oh when the cameras actually work. Can’t view the cameras from the app or online portal. have talked to comcast and they were supposed to elevate the problem and obviously haven’t! you can stand right next to the router and it still takes forever to connect! i have a cheap wifi camera that connects faster than this! They really need to fix these issues, constantly have to close and reopen app to get it to connect.
Apparently the newest update fixed a lot of issues
I’ve had Xfinity home for a few years and have never had any issues. My services have always worked and Xfinity Home offers the best deals for my cable. I bypass customer service and deal only with Xfinity Home CSR’s... always efficient, always prompt in answering, and always pleasant....
Cool person 5/5
By Prettygirl Nanny
It’s good and great I like it
Trouble connecting. 4/5
By ABCDE EDCBA
At times, I have trouble with the app loading and get a connection error, but other than that it is good.
Great communication, easy access via mobile, “old school technology “ friendly!!!
24/7 Recording does not work!! 1/5
By Seattle Babee
This was one of the selling points was the 24/7 recording.It has not been working for over a month now.Had technician replace modem and camera.Still not recording.Called tech support...was advised that it was an app issue.But I can review it on my computer for 24/7 recordings.Really!!!Who has time to sit in front of their computer to watch their recordings.So basically if my house got broken into,I wouldn’t be able to view it.Until I got home....right?Not a happy customer!!!
Doesn’t work with iPhone X 1/5
Can’t stream live videos from camera. Tried uninstalling and reinstalling but still has the same problem.
New customer 5/5
So far so good. Will review again in a few months.
By bella is a rock star
Best thing ever
Love my service 5/5
Thank you so much for making my security and entertainment the best... I previously had ADT and they did not do as much as you do... keeping me in the know.
We are new customers to the security system but we are enjoying the secure,safe feeling we have with this system installed in our home. No problems for us so far and don’t expect any👍🏻
Home Security has had a 1 month outage on Cameras ! 1/5
By SS Storm Chasers
Terrible camera system.
National 24/7 recording has been down 1 Month so far now according to their teir three tech support on June 4th 2018.
Basically Cameras do not record motion anymore to the App. It's been a month and this company won't even go back to the previous download version that did work till they can figure it out. Think about it.
One month down... On a HOME SECURITY SYSTEM. SMH!
24/7 Video Recording 1/5
By Giovanni Hale
I love the app, and it works great in my home, but the problem that vexes me is everytime open the app to look back over recordings of motion in my house, and it requires to hit the 24/7 recording button every time. This needs to be corrected
Live feed doesn’t work 1/5
The so-called 24/7 live feed hasn’t worked on any of our devices since the tech was here last week to fix issues between the camera and touchscreen. He told my roommate that he couldn’t fix it and was here for a couple of hours.
Loss of landscape view 5/5
Ever since today’s update there is no longer ability to view the camera in a landscape mode/view
Great but 4/5
When this app works, it’s great. Granted there are times that it takes a few times to arm or disarm my alarm and if freezes but but it doesn’t happen as often as it used to. The one thing I would suggest and would love to see its compatibility with the Apple Watch. That would make it 5 stars and so much better, as I don’t always have my phone with me but would like to arm or disarm my alarm if I’m going out for a long walk.
Frustrating and getting ready to cancel 3/5
This app is frustrating. My alarm can be set at home but come across the app at unarmed. When we open the door it triggered the alarm. I understand they’re trying to fix this but enough is enough. I’d rather have the key ring to arm and disarm instead of the app. There are many times I’m leaving my house unarmed until the app can arm it. I love the system but they have to do something with the app!!!
So far no problems It has worked just the way it should
The alarm 5/5
My alarm since day one the batteries don’t work they put dead battery and I had not the chance to armed at all because all batteries are dead since day one very bad
Can’t remote disarm after update! (Fixed) 4/5
I had to let the alarm trigger before I had any option to disarm the alarm from this updated app! Tapping entry delay now has zero options to disarm! Irritating if you are trying to do anything remotely! FIX IT!! BTW I’m not posting anything to another forum to troubleshoot “my system”! If the reviews of the app indicate issues, it should be addressed in the app! I refuse to be further frustrated with their horrible customer service! Just fix the app! Look at the reviews after the update!!!
The issue has been fixed with the latest update and appears to be working as intended. Updated to 4 stars.
Xfinity Home 5/5
Just installed, user friendly, easy to administer, and knowledgeable and friendly installer. We are now secure!
Strongly recommend if you need a security system.
Great service and improvements 5/5
I have loved and trusted the service since the day I had it installed two years ago. I am so glad that you fixed the ability to arm and disarm quickly from the iPhone without having to login anymore. I always feel safe and protected now that I have your service.
Works great 4/5
The only thing keeping this from 5 stars is that it acts screwy when I set the alarm at night a lot of times; freezes up.
Very well put together !
I love it 5/5
I love it, I can’t see not having it, it is the best tool ever.
This is the first time I’ve had a security system and it is super easy to use and Xfinity has great customer service as well!
Home Secure App. 5/5
Thank you I 😊 enjoy, using my Home 🏡 Secure, App. To Check on my Home, when I’Am home or away, it gives me ✌️ peace, of mind, again, thank you for asking! CAS!😴🇺🇸🌈❤️🏡✌️🌏🌟🌹
The Comcast Security System Installer did an OUTSTANDING job installing & Explaining the system to me. His personal touch was a bonus, you need more employees like Lance!
Glad we switched. 5/5
By Rachelle Addison
We switched from another major carrier and have had great service and connection with Xfinity!
Alarm went off while we were out of town. Quick response. But, didn’t know how to call and see if things were ok
I love this home service
I’ve had xfinity home for 3 years or so sand have problems since. I use to recommend before now I don’t . They upgraded my cameras and modem. I still get kicked off the internet and and my cameras aren’t as clear as the old ones. I just don’t know anymore just trying to finish my contract tired of complaining
Great alarm system but—— 4/5
The alarm use is great. The sound of the alarm though cannot to be heard in other parts of the house. We’ve had two false alarms were the police have showed up because we couldn’t hear the alarm when it went off. They weren’t intrusions, just false alarms.
Great app 5/5
Love it so much
Fantastic improvement and wonderful system! 5/5
I used to have connection problems inside my modular home. Not being able to access my cameras to see what was going on outside S quickly as I thought it needed to be. This has been fixed and improved quite dramatically! I thank you so much for the wonderful connection that you give us in all aspects of our homes! I personally want to continue using Xfinity for all my resources because of the way you continue to improve and your customer service is tops! Lastly I want to say something about your install people and those who come to our home to assess and fix things. They are the “best in the business” and simply awesome! Thank you again for such wonderful service!
Why no channel numbers ? 2/5
Before the last update the app had channel numbers.
Now no numbers ,is this a setting issue or a change you made.
Cannot Connect 4/5
Since the latest update I cannot connect to my system.
Stuck on add device screen.
AS IT TOOK AWHILE TO HEAR BACK, IN THE MEANTIME, I DELETED AND RELOADED THE PROGRAM. WORKS FINE NOW. VERY USEFUL APP.
THANK YOU FOR FOLLOWUP.
So easy to use and so reliable! 5/5
Very happy with both the system and the app. Excellent for technically challenged senior citizens!
Home Security 5/5
It’s nice to have a Home Security System with today’s Crime Issues At Bay. With a iPhone alert where ever your at, To Have a Security watching your Home is very comforting.
Great and secure 5/5
I have been trying this new app and Xfinity Security for about a month and we have been enjoying the ease of it. We have it installed in 3 phones and we don’t have any issues I am able to look at the cameras from work and arm and disarm the security system from my phone without any issues.
Buggy after update 2 days ago 1/5
The app is not working after updating 2 days ago. First, I could not disarm my alarm using the app. I had to rush inside to use the conventional buttons on my wall. Second, my alarm is now disarmed but my app still shows it as armed.
Xfinity home security 5/5
The best of the best
Awesome app 5/5
Very accessible for the visually impaired 5/5
This app is very accessible using voiceover. The buttons and other controls or clearly labeled. It’s a real joy to use. Thank you, Comcast, for making such an accessible app.
Infinity security 5/5
I love my new security system I feel safe an the promptness of the central control are on top of any false alarms an they do the checks to make sure everything is working correctly thank you for the secure safeness for my family they all feel safe an secure.
This new update is terrible. The app was working fine before. Now, it’s pretty but won’t allow me to set my alarm from my phone.
One touch emergency for app 3/5
Where is there a police button you can press on to immediately call police and bypass filter call in case of a unexpected emergency?! Not every window or door can be secured, please make it happen.