Nest thermostats 1/5
They remove Nest thermostat from the list of devices
Security camera issues 2/5
I’m have security camera issues I’m NOW unable to view my security camera on my iPhone XR so if you can could you please fix bugs in the program TY D. Lindsey
Xfinity App 5/5
love it, i sugjest it be cause me and my mom has to leave early so we can just lock our house from the app
Easy to use 5/5
This app is easy to navigate and I’ve yet to encounter a technical glitch in the 3+ years I’ve had the service. Thanks!
Very happy 4/5
I can’t complain as of yet for the money I pay and me keeping a eye on my home all has been well so I would rate them a 8*
Poor response 1/5
Click on chat and nothing happens
By peter gacy
Would be nice to have where you can talk on the home security so it would be nice to add that
It’s Xfinity 5/5
I have all of Xfinitys services. They all work pretty good. Never had issues with the home security. The camera is a little behind on the times but it will get upgraded eventually. Overall the security is great. Once they take some tips from Vivinit on the camera there security will be the best. Or at least I Hope. 720p is weak for 2019. My camera on my phone is 4K. But the home app is great. Get it
Xfinity home security 5/5
By desi gentleman
This latest update doesn’t work. App useless 1/5
The Xfinity app was working fine and I usually don’t update but it had been a while. This latest update asked me to sign in using my xfinity email and has not worked at all. I can’t get pass the sign in page. It always freezes. I now can’t access anything away from home. This is unacceptable. I’ve uninstalled and reinstalled, shut down my phone and restarted it etc. Nothing helps. Fix this.
Used to be great, stop working 1/5
By Bring the old app back
For the last 2 weeks or so, this app completely stopped working. I tried rebooting, updating, and re-download and nothing has worked. My touch screen panel works fine in the house (with the security camera) so it is just the app unfortunately. App support was no help either.
Not functioning -chat with an agent 2/5
Not sure what is going on but the “chat with an agent “ feature of the app doesn’t work. Fix this please
Bad bug 5/5
By eshin makanaki
App says 1 sensor open but touchscreen says 0. Another issue is a deleted automation keeps disarming security
Purchased 4 cameras from Xfinity and out of the four three are working. My fourth camera is unable to pair up, because they changed the apps to accept only the new cameras with the Bluetooth. So I was told I will have to purchase their Bluetooth cameras. Basically I have lost $400. I asked why would you sale me cameras you all knew that Xfinity will no longer support. It’s not fair to the customers and they should replace these cameras they sold to me knowing these cameras will not work with the new App.
Worst app ever - does not work at all 1/5
Comcast replaced a very reliable app earlier this year with one that does not work at all. It will not permit me to arm or disarm remotely or even provide a screen to do it. (It will give me a tutorial on how to do it, just not an actual screen to do it for real.). It will not even allow me to include my own contact information. Absolutely the worst, and a shame.
Xfinity Home app I very helpful! 5/5
Honestly, Xfinity Home app is very convenient to have! I love being able to review the activity, receiving calls immediately if my doors or windows become compromised. Furthermore, having the end of complete safety within my home helps making a peaceful home.
Very cool 5/5
I’ve never had surveillance outside my house with my security system prior to this. The app works well and allows access to past and live video. Also being able to set the alarm from anywhere is spiffy. Just in case you forgot to set it as you left, of course.
No longer having issues 4/5
I had written a poor review due to it not working when I was on my home WiFi but it seems like the issue was finally fixed. Use this app daily and is great now that it is working again
My Experience with Xfinity 5/5
I have been a loyal and will remain so because of their wonderful service since 2004. Always had very competent and courteous people on other end of phone when I have needed their help. I highly recommend them over ANYONE else.
Wishing it had Speakers 5/5
I love the cameras and the clarity but I really wish it had speakers to speak to your uninvited guest before you Open your doors, that would be very good and safe. Kind of like The ring 2. Please Xfinity consider that option.
Recent Update 3/5
By Annette a loyal customer!
I have noticed with the recent update that I have lost my recording activities. Can we get that back? I have uninstalled and reinstalled the app, deleted old videos and still no luck. I would like to have that feature back. Please fix
Stuck at sign in on oauth.xfinity 2/5
A few days ago my mobile app stopped working- it signed me out, I’ve tried to sign in but it sticks on a blank page at oauth.xfinity- I am on my wireless but it’s been very in inconvenient because I couldn’t get in to turn my alarm off that I manually put on before I left to let a cleaning person in & got charged for missing the appointment all because of this app!! The only reason you’re getting 2 stars is because it worked up until a week ago. I’ve deleted the app from my phone & tried to reinstall- no changes...I’m not sure what to do??
By Derik b.
Used to be a great app, but after this past summer something broke??
We are paying for 24/7 monitoring, but it doesn’t register in the app, but our account shows that we’re paying for it. Am not able to watch live feed from any camera, only a still image in the overview tab. Live feed will not load if individual cameras are selected, just says it’s having trouble connecting.
Spoke to an agent and they couldn’t fix anything but passed our problem up the chain. Have not heard back in 2+ weeks.
Going to cancel soon, we cant afford useless home security in our part of town.
My schedule won’t stick 2/5
Every time I set a schedule for my zen thermostat through the app, it won’t stay and switches to arbitrary teams and heat settings. Frustrating!
I love that you’ve added sound!!!! Please add interactive sound so that I can talk to my mom when I see her doing the wrong thing. She has dementia.
Activity Log doesn’t work 1/5
Shows no events for the day when several things happened. INCLUDING arming and disarming the alarm. What is the point of this app if it doesn’t show activity. Doesn’t make me feel safe.
Works well 95% of the time 4/5
I mostly have no issues with the app. I love the new addition of audio to the security cameras. However once in awhile I have random issues connecting. Today it seems to be messed up by the time change. My front door opened and closed at 12:15 last night and the security alarm was turned off and reset at that time but it’s showing no activity.
By Deazy f baby
I’ve uninstalled and reinstalled the app several times, downloaded the newest update, restarted my phone, everything. App is still buggy as hell, still can’t arm/disarm from the app. Complete garbage; we literally pay hundreds of dollars just for this garbage to not work properly. Inexcusable and unacceptable. I’m not the only one saying it, but I guess it doesn’t matter because you guys rather pad your numbers by purchasing “5 star” rating. 🤣🤣🤣 what a joke.....
Fix the issue 1/5
Arm and disarm does not work from phone. This has been going on for days
make a button on the app so you can talk threw your cameras 5/5
By titanic movie lover
hi I absolutely love this app it is great I love how you can hear the sounds threw your cameras the only thing I would like you guys to do is make a button so you can talk threw your cameras that is the only thing that is missing from the cameras that I want you guys to do in the next update please.
WILL NOT ARM/DISARM HOME SYSTEM 2/5
App began glitching and would not let me arm my home security system. I updated to the 10.40 version and it STILL won’t let me arm my home system. “Unable to arm” message continues to show up. PLEASE FIX THIS BUG!
Apparently the app has outages and all they can do is notify you when the problem is resolved. Their customer support is friendly but mostly useless
Good but not without problems 3/5
Recent updates is choking the app from logging in over home WIFI. If you turn off WiFi on your iPhone it works. Otherwise the screen just shows its trying to login. Looks like the latest iPhone update has broken the app. Looks like the quality control is not as great anymore. They are slacking
Records audio 5/5
By MUSIC STREAMING DJ'S
Audio for the cameras was a major plus, I actually hear people conversations that are walking down the street and this would be helpful in case of a break in of my home.
Love the ease of accessibility. And finally sound!
I feel safer with it 5/5
By House of Threadzz
It’s wonderful to be able to control the security of my home from wherever I am. I can’t place a dollar value on that feeling.
Ring Doorbell 5/5
Ring Doorbell would be sweet
Extremely Helpful and Fast Security 4/5
I am kind of a paranoid person. Possibly anxiety, but I’ve always been worried about a home invasion. With this system no matter I can see and respond to active and past situations instantly. Xfinity had been extremely helpful and have quite delivered!
Talk back 5/5
Sound is great just hope talk back is coming soon.
Excellent App 5/5
This App has worked well since I installed it over a year ago. Highly recommend. Comcast/Xfinity on-site support also excellent. Telephone support, the polar opposite. Untrained and difficult to poor English language skills. A Comcast issue, not the reps. Telephone support clearly not a priority for them.
Home app broken 1/5
Can no longer arm or disarm from app. Stuck in alarm cancellation mode and can’t connect to station to disarm. Pretty frustrating trying to use a broken app.
No option to arm system 1/5
I can’t arm my alarm system anymore. It just has an overview screen that doesn’t have the security hub as an option. Worked great before now it’s absolutely pointless
Love this system and app! 5/5
The app is easy to use, and the system works great! Customer service available any time I need them!
This morning I forgot to set my alarm. And now I am worried that I can not set it today because I can not get in on the app.
I feel it gets better for a couple days then it goes to crap again. Every update. Make this solid. For the love!
Wish the camera would send you a alert. 3/5
Who’s this camera would send alerts to your phone like the competition cameras. That’s the only thing this app is missing camera alerts come on guys at this motion detection and mobile alert!!!!!!!!
Good APP 4/5
The app is good but with the new sound feature it records white noise which sounds like wind even though it’s not windy. Would be awesome if there was a way to be able to have it record sound without the white noise. I’m concerned that if I’m talking to someone at my door it won’t pick it up because it would be drowned out.
THE LIES THEY TELL... 1/5
I found out the truth about Xfinity Home Security. They are not monitoring anything 24/7, let me tell you how I know. I have had 7 technicians come to my home for several problems wrong with the security system. Remind you I am paying $1400 of equipment up front. When the technician came to install for a one time price $99, They put holes through my brink home through the drywall to hang cameras because they need electricity to power (not wireless). Also Put 2 way sticky on the motion sensor & keypad instead of screws to hang on the wall only to fall off the wall on the hard wood floor and tear the paint off my wall and the first layer of drywall. Then the door sensor 2 way sticky fell off which broke off a piece of my door frame a chuck of it). The equipment motion sends alerts through email when your alarm is set to “stay” you get 100s of alerts of you in the home, but when set it on away you get nothing. I have had 3 different men on 3 different occasions walk on my premises in front of the cameras and no alerts. Reminds you now I have my notifications set and rules set. Then the alerts to text messages is only 100 a day so if you have a spouse it go to 50/50 and no more text alerts until the next day. Then the thermostat does not work or the Motion detectors they will unpair inside the home and not connected to the 7” touchscreen. We have had 7 contractors of Xfinity come out to my home and fix nothing. Which mean every contractor is on different page and trained differently nothing is consistent or the same when it comes to installing in your home. After been feed up for 2 weeks with them I decided to go to alarm another company. The other company comes and remove Xfinity security system and replaced it with there’s. I never gave XFINITY a notice I wanted to see if they was really monitoring my home Guess what?!?! THEY ARE NOT!! XFINITY.. NEVER called, NEVER sent for help, NEVER EVEN check to see why there equipment was failing but XFINITY say we are monitoring 24/7. My husband and I place the entire Xfinity security equipment in the box still on remind you and running left it in the trunk for 24 hours until we took it into the Xfinity store the next day and NOTHING happen, no calls no nothing . The whole system says tampered with and we receive no call, no notifications, no police and no technician. Wires cut and all, and NOTHING HAPPEN!! Soooo with that being said, STAY AWAY from XFINITY HOME SECURITY. It’s nothing but extra money going in the trash, and not protecting your family or your home . It’s a total rip off and a major headache. DONT BE FOOL BY THE BELLS AND THE WHISLE they show you on how it integrated with your Internet service and TV.. that’s just to get you in. YOU’VE BEEN WARNED!!! STAY AWAY!!
I love this app it saves people