They broke it again 1/5
The last few updates, it no longer works with 6 cameras. You cannot scroll down and see more than 4. Two updates ago I figured just be patient. But then more updates and still broken. Maybe they do not test will all the options maxed out? It used to work fine with all the cameras. Current V10.0.0.313542.
Update doesn’t work with my WiFi 1/5
Last nights update won’t work with my WiFi. I can’t get the alarm modes to load with WiFi enabled on my Iphone XS Max now.
I turn it off, and it works.
Chatted with support and they had me reinstall app. Worked a couple times, now it doesn’t again.
Tried to report on the Xfinity Home forums and just says I’m “Banned from this Site”...?!?
Not working 1/5
This latest update won't let me sign in. Redirects me to a sign in page in error " server can't be reached"
Try to take the tour to see if I'm doing something wrong... Blank screen
Adds interfere with cameras 1/5
Again, this most recent update, interferes with multiple cameras on iPad.
You can see clearly the first two cameras, but if you have a third camera, there are ads that do not allow you to engage with that camera. The multitude (swipe left) of ads overplayed atop the third camera is so infuriating. I can’t see the third camera at all on the iPad.
User Friendly 5/5
The app is easy to navigate. Simple, yet it covers all the bases. Easy to use. Only issue I have is it will not let me order more equipment through the app. It says I’m a Netflix customer and I have to call. Customer care seems just as confused about it too. But see lots of people that have Netflix included with Xfinity are having the same issue. Fix this and I’ll be a happy guy.
By Willie Hopkins
I’m a Great security system to have.
Full service 5/5
I have this system for longest time cameras ,alarm, TV ,Internet and phone
I’m extremely happy I have Comcast thank you Comcast
Doesn’t work with home security system 1/5
When my security system was installed the employee connected it to the app and it worked well for a few weeks until the app signed out of my account. Now, even after signing back in my security system won’t show up, there doesn’t seem to be an intuitive way to reconnect it and calling Xfinity customer support has been unhelpful because they don’t know how to fix it. So now this app is useless and it’s quite frustrating and inconvenient because I would love to be able to control my security system from my phone.
The app NEVER works for me. It always logs me out & wont let me change my password when I try.
Had the system in place at my vacation home for almost five years now. Sometimes I can view the cameras, most of the time I can’t. Latest “update” on the app makes it impossible to view my front door camera whether I hold the IPad horizontal or vertical. Alarm part works okay but I need the camera views the most and can’t get them. Getting ready to dump the whole system and go with a wireless system like Ring or Nest that actually works!!
Too slow 1/5
By Worst update🤦🏻♂️
Every time I try to arm or disarm, the app keeps loading. I would have to restart the app a couple of times to make it work.
Good so far 4/5
Like the ease of being able to set the app from my phone...great for when you forget to set it or when you’re going to the door with a hand full of groceries!
Waste of money 1/5
I’ve had xfinity home for several years now (contract or I would have canceled not long into it.) you pay extra monthly for recording PER camera so I only have one camera at a time that records. Which means that the other cameras should be able to be seen quickly. Well that has never been the case. The feedback lags greatly. I could walk out side and back in then put up my camera and I’ll still be showing outside. That’s if the camera load on the app. The system is slow and has been. I constantly have to force close the app and reopen over and over. I’ve heard bodies outside and instead being being able to look at my cameras I end up going outside to check it out. It’s faster than waiting for the cameras to load.
Happy customer 5/5
Excellent job guys 👍🏿
I absolutely love it 5/5
I have the cable/wifi, mobile, & recently home security. I’ve had cable, home phone, and WiFi for three years. I received mobile phone account a year later, & now a couple months ago after moving I added the home security. The app, remote, & keypad all have easy access to arm/disarm your alarm whenever needed. It’s convenient and all works excellent. Great service and I will be adding some smart devices very soon like the thermostat & light. To change/turn on/off with ease while away or @ home. I don’t have any complaints. Although as a customer we should get a discount having more than one service!!
Can never connect 1/5
By dissatisfied 9999
Can never connect to the camera when I want it to.
Or yourself a favor and go with a different security system.
cannot delete xfinity app from cell 1/5
it should be exceptionally easy to delete the xfinity app from my cell... but there are no options to do so. how difficult is it to be responsible to users?
This is a great home monitor. I can not add or edit my automation from my phone. I have to go to the web site and add or edit my automations. Please address this problem in the next update. Thank you!
One Feature Short of 5 Stars 4/5
Great app overall! I’d give it 5 Stars if when using Face ID to access the app there were a button to enter the passcode to gain access. Face ID doesn’t work in a completely dark room. The only option currently is to Cancel Face ID, log out of the app, and log back in. That process would be quite cumbersome if rapid access to the app is required!
Best camera and security app we’ve used! 5/5
We’ve had several systems and this was by far the easiest process from schedule to install. The installer did a clean job and everything but one of our five cameras worked great. Called customer service and they came out again and diagnosed the issue and replaced the camera. As long as you have stable internet you’ll love this security system and app.
The app lets us arm and disarm the system with several options and lets us manage each of the cameras. It records 24/7 so you can pick a motion event and watch it and even let it run past the clip if you wish by touching “play more”. The slider lets you fast forward and rewind at any speed exactly as you wish (something out Lorex app wouldn’t do).
Watch footage on your app, your main xfinity security panel at home, any of your televisions, or on the web.
This system was thought out very well.
You can even zoom cameras in and out on the fly.
Well done Xfinity!
Thanks from DIscovery Bay California.
Security System 5/5
We have door sensors on front door, basement sliding door, basement to garage walk thru door, kitchen back door that leads to deck.
Then we have 2 window sensors that cover the furnace room window and garage window that both face the back yard.
Central control pad and keypad used to set the system and change settings.
From the app we are able to monitor all status and activity, what does open and close and at what times. We were able to like up out compatible smart garage door opener and front door electric smart deadbolt all to this one app. Soon we will be adding smart lights and thermostat all compatible to the XFINITY home app.
The best thing we use it for now is to monitor when the kids come in and out of the house, when they’re not and suppose to lol. Also being able to choose and set the alarm from any location just with a mobile device is extremely handy.
We will also be adding cameras and that will help to be able to monitor the areas of the house that we need to watch more.
And can do it all from the app! Very happy with them and very user friendly.
Love the app and Comcast service
Awesome ! 5/5
The best home security ❤️
This app is ridiculous! It takes forever to load so when I want to disarm by alarm as I’m pulling in my drive I can’t I always just end up opening the door and using the keypad cause the app refuses to load. And then you remove the ability to scroll through my cameras by putting them on one screen so I can’t go between them. I have to go back to the main screen and reload another camera. That’s if they show up on my screen. Half the time I get a blank image.
Great system! 5/5
It’s a great system, one thing I think should be added is to be compatible with apple watches.
I love Xfinity Home 5/5
The reason we got this surveillance camera was cause my daughter got hit by a another car which the driver was texting while my daughter was backing out of our driveway. Just the other day my other daughter almost got hit the same way but the driver swerved back to her lane to avoid the impact. It’s all on video. Also, the surveillance captures orbs that come and go every now and then. We had a medium look at the videos and their definitely family members.. My mother passed in July and it’s definitely nice knowing she’s looking out for us as well. We have a pit bull in our house so it’s nice they collaborate together! Most definitely recommend Xfinity Home!
Easy to use 5/5
Very simple design. Please keep it that way. Also, it would be helpful if you could outline how much additional sensors cost to set up. Is it a small purchase per sensor, or is there an additional “monitoring” monthly fee for each additional sensor?
Love the app. Just one thing that I would like to suggest 4/5
By Washer and dryer.
I really love this app. I love the notifications that I get that are super close to real time, maybe just a second or two delay. The cameras are great and I have the 24/7 monitoring service. One thing I find myself wishing for would be to be able to play back the video on the cameras at different speeds. Such as 2x the speed or 3x. I know I can scrub the video by moving my finger along the bar but on my outside camera sometimes if you scrub the video and skip 3-5 seconds you can miss a whole person walking up to the door or something important. If I was able to see the video at 2x the speed without having to scrub I would be able to catch someone if they walk by the camera frame. Otherwise no complaints. Great app and great service.
Great home security 5/5
Don’t get confused between Comcast internet/tv and home security. The home security system is fabulous and able to remotely arm and disarm my home from anywhere in the world. Highly recommend their home security system for peace of mind and ease of use.
By Far from Ratcheet lol
App now takes forever to display overview. I typically open the app when at my front door to disarm and now it is taking such a long time, even if I close and restart the app while I’m home and connected to Wi-Fi, I’m staring at “now connecting to your home” for what feels like forever. Since I’m having such trouble disarming from my phone, I have to disarm it from the keypad which of course sets the alarm off when I open my front door. The app used to work fine, don’t know what’s changed.
Home Security 5/5
This app is awesome! Very user friendly and a great peace of mind for myself. I wish I’d gotten this Home Security protection a long time ago. XFINITY’s Home Security system is great....
I totally recommend it.
Technical support is nonexistent 1/5
Comcast changed the app and my thermostat schedule no longer works. After numerous conversations with tech support they said that they would send a service tech to check it out with a service charge. It appears that they just want to sell me a new thermostat to be compatible with the software that they modified.
Glass breakers malfunction 2/5
By fustratrd glass breaker owner
I had an incident where a loud noise on the outside of my home made a glass breaker to alarm. I tried to reset from the app. This was over two months ago, I still have to override the glass breaker in the app in order to set my alarm. As convenient as it is to check my home when away, it is very frustrating to keep experiencing this problem. Ugh!!
Great system except for the batteries.
One of the battery for one of the sensors is always dead or getting there, so the system doesn’t always arm. Specialty batteries are hard to find. Xfinity should buy batteries in bulk as a service to their loyal customers.
Superb job 5/5
I feel safer since I had the alarm system put in. The installation was superb. The installation worker was prompt and very efficient in installation and explanation of the system. I have three video cameras one that watches the backyard, one that watches the driveway, and one that watches the front of the house. Since my mother comes to visit me in the driveway taking video camera is so important to watch her as she comes in to the house, also I can watch the dog when he is in the backyard doing his thing. I am very pleased and grateful for this sense of security I have in my home now. This was money well spent I am so pleased that I give Comcast a high-five and a great big thank you.
XFINITY home app 1/5
This is the worst app I have ever had the displeasure of using
It never works
Great app!!! 5/5
This App is fantastic!! I haven’t had to fight any of my wife’s Sanchos because I can see them coming or going... This helps me a lot.
Xfinity Alarm app 5/5
By Alexis-Miami, FL
Love it’s ease of use! Thank you.
Home Secure App. 5/5
I Love ❤️ this App. For my Home Secure Plus, it helps me feel safe about my 🏡 home even when I’Am away, from my 🏡 home thanks🙏🥰❤️for asking! CAS!
Great App! 5/5
Convenient and easy! At times it takes a few minutes to take command but that may be that my iPhone needs updating!
App isn’t working! 1/5
App opens but logged me out (assuming after an update). It wants me to login on Comcast.net but the website doesn’t load. My husband and I are having the exact same problem.
Good app and service 4/5
It’s a good app and service, sometimes I forget to set the alarm before I leave. It would be nice if the alarm system worked with Siri or Google while I’m on the move.
So ridiculous! 1/5
Thought I was the only one having camera issues. After reading reviews I now know that I’m not the only one. I’ve sent tons of feedback and nothing. We get nothing we are paying for. No security at all. And apparently xfinity is not willing to do anything at all to fix this problem. Oh but hey...they put all cameras on one screen so we can see none of them working! So frustrating.
We’re first time home buyers and having security like this is a necessity.
Xfinity App 5/5
The Xfinity app is amazing. I’ve been with Xfinity for over a year and their app is always up and running, allows me access to see into my home and works every time that I have activated it. It is easy to log on to (e.g. fingerprint or face recognition) . This app is very dependable and meets all of our needs.
Security System 5/5
We love our system, it gives me peace of mind when I’m alone at night that all I have to do is set it and I’m safe. Or set and go and know my home is safe. That alarm will scare anyone away. Thank you
It logged me out. 2/5
By Barley girl
It logged me out and now I can't get back into the account. What the hell Xfinity?! Are you serious?!
Great way to control alarm and temperature 5/5
We have seen improvements to this app over the years and I think it’s finally great! It’s always improving and works consistently. We love controlling our thermostat from our phones and setting alarms even before we get into the house. It alarm sets great on or off WiFi so I can insure my home is safe while we’re asleep or gone. Camera view great and we use the light on and off control from app on our phone as well. Thanks for continuing to improve and support us as reliant users.
Deceptive Business Practices Ruins Experience 1/5
I've been a happy Comcast/Xfinity customer for several years using their internet, but once I bundled xfinity home, the nightmare began. The customer service rep told me I could sign up for xfinity home without a contract and I could cancel at any time, so long as I maintained services of any kind with Comcast. From that point forward, I was double billed every month and I told them multiple times to cancel the other service line and refund me. This took 6 months and many phone calls and several hours to get resolved but it finally got fixed. Fast forward to today, and my bill has gone up unexpectedly, and customer service tells me it's because I'm in a two year contract, and the first year was discounted for the Xfinity Home security service. Classic bait and switch (among other no n-approved changes they've tried to slide into my bill), and now I'm stuck with a higher bill for another year, despite what the customer service rep told me at the time of signing. I'll be fighting this, then promptly canceling all services with Comcast. I'm done. These past few months have been a nightmare. Too bad, because I'm generally pleased with the service, and this app works well, but I no longer trust Comcast's business practices and billing department, and I don't have time to monitor my bill every month and fight them for hours on end to get it fixed. Stay away from Xfinity.