Camera feed does not always load 3/5
The app is great and along with the touch panel, I enjoy having the peace of mind that my home is safe and protected. Sometimes however the application fails to load historical videos that were captured due to motion. This recently began happening on both my wife and my phones. Both iOS both 10.11 but different models. We’ve both upgraded to the most recent release from the App Store hoping it would fix the issue. Please look into the bugs so we can make sure our home is protected while we’re not there!
FIX THIS!!! 1/5
Everyone is screaming about how users are unable to connect to their cameras since last week’s “fix” yet nothing has been done to rectify the situation. I expected much more from Xfinity.
Camera signal 2/5
Camera signal never works properly on iPhone but on my sons galaxy device it does please fix this
Camera doesn’t Work 1/5
About a month and a half ago my cameras does not give a live feed after an update. They said they are working on it but I have two cameras and only one work. I’ve called and still not working.
Really cool 5/5
By Walt Wizzy
This was the best thing I ever did! No problem so far! Love it
Latest update 1/5
The latest update just destroyed what was a well working app. Will not connect to camera!! Great 😐
Camera preview doesn’t work on iPhone 3/5
Please fix camera preview for iPhone. The preview works on the Android that we have in the house. It also works on the control pad that sits on the counter. I have rebooted the app on the phone and it will work a few times, then no. Thank you!
Ok app & service 4/5
Still on iOS 10 and the camera view is not working upon upgrading the app. Should have advised us that upgrading the app on a previous ios would cause issues
Camera issue 2/5
My recorded videos are not playing
Very impressed with how quick of a response we got when our Alarm was accidentally set off. My husband and I received text messages and my husband received a call.
What happened to the record button in the guide??? All you can do is control which tv in your house you want to watch from now??? What happened????
Storm on 8/8 5/5
By Larry Bare
The storm knocked out my Wi-Fi, tv, landline the whole works called on 800 talked with automation they told me the outage would be awhile and said it should be up again by 01:30 and they would text back to let me know and they did with an hour to spare by 12:30. Thank you
Is Xfinity compatible with Apple products?
Because I can not see live feed on any of my apple products at home, I get recording from my camera to the mobile app and I can view them, but not from my iPhone, I also have a Microsoft ran desk top at home and can see the live feed, so is the issue with Apple? I would love to give this app 5 stars but I cannot, due to not seeing live feed upsets me, I tried calling Xfinity also but no one can figure it out, 3 telephone calls an nothing!
Can’t arm or disarm with the app 1/5
I have rebooted my WiFi and security system and uninstalled and installed the app...nothing works. I called and it was to be resolved but nothing yet! Please assist me. Any thoughts or ideas?
Use to be good 2/5
Crappy app. Use to be so good now i can’t rely on it anymore. Use to be able to leave the house without worry if the app works. Now whenever I leave and try to arm it away does not work anymore, says can’t connect.
Can't arm the system! 4/5
By Barley girl
Neither Me or my dad can arm the system
Home Security 5/5
I usually don’t post reviews due to arbitrary reasons. I got the home security when I worked for Comcast. Had a promotion of an extra camera and free 24hr recording.
I have my August door locks and my Hue lighting system linked so I can control all through the Xfinity Home App.
I would recommend looking into it if you like Tech things. I don’t want this to sound like a commercial but you get to try it for 30 days. If it’s not for you, no harm. You might even be able to reconstruct your last cable agreement adding Home.
I haven’t worked for Comcast since 2014. I still have it!
Comcast can put out the biggest load of crap and call it good 1/5
Comcast can put out the biggest load of crap and Call it good every update seems to make it even worse for performance. I can see nothing with any of my cameras. The system is slower than a zombie in molasses in winter time. Yet they call it good. Lazy lazy lazy.
Charlene H 5/5
By Gma Greg
I am really enjoying X finite. This is the first month I’ve been home to enjoy the security. Thank you
The red wheel goes round and round 1/5
Terrible for a home security app. It freezes in the middle of setting the alarm, that I’m unable to know if the alarm is set or not set.
Consumer for a few years 4/5
By star consumer
Productive Instrument although too expensive relative to “Value Exchange”
Price needs to come down significantly or i have to consider a self install unit from a provider with more cameras and functionality
Keeps going offline 3/5
I’m feed up with it going offline!
Works when it wants 2/5
When I need this app the most it doesn’t work. When I don’t need it...it works.
Everything at the palm of your hand 5/5
So far, the app along with the service has been outstanding
App refuses to load our camera preview 2/5
I like the Xfinity service. However, the app, not so much. We haven’t even had the service a full 2 or 3 months and the camera preview from our phone does not ever load. Just tells us it is loading with the three dots. Then it never does. Always says “troubleshoot”. We have troubleshot everything and it still won’t load. It was working when we first got it, then it stopped and that was it. We got the camera so that my husband can see us when he is away and so that we can both keep an eye on the house when we aren’t home. We don’t live in a bad area at all. But I’m paying for something and not even getting full service. Plan to call Xfinity tomorrow, but they’ll probably tell me it’s the app developers issue and there’s nothing they can do about it. Now it records the movement, so that so good, but we can’t view footage live as it is happening and that’s an issue. I’ll update my review when it gets fixed.
Happy Customer 4/5
I have talked about Xfinity Home with all my friends and relatives. I like everything about it and I’ve shared the night action with some family members. Glad I sighed up.
Awesome app and system. Easy to use and very good security. 5/5
By Crash card
Awesome app and system.
Loving the camera recording experience 5/5
Finding the cameras addictive. I can see what is going on at home with wife and kids while at work. Also totally loving controlling my nest thermostat from the xfinity tv voice remote.
I love having this service works without any issues in the 2 years I’ve had it
Never loads anymore! 1/5
By Sleepyface too
Since the last update, this app never opens! It will not load. It is maddening beyond words!
By Alii Kealoha
It gives me the control I need to keep my family and home safe.
False Smoke Alarm 1/5
By W Dave
In one week I had 4 smoke detected alarms and within one minute Smoke Is No Longer Detected. Fire department was called.
Before this happened I had already changed the batteries and cleaned the detectors.
By Ahmadou dambo
Very slow to connect, arm, and this disarm!
Not impressed 1/5
Edit 7/23/2018 Apparently Comcast failed to test the app an before they released it. This version stinks too. It is so frustrating that they release garbage apps that don’t work. It is part of the security system and shouldn’t ever not work.
The app stopped working, tried deleting and reinstalling,I cannot even get to the login screen. Still waiting for my call back as tech support couldn’t fix.
This is a very disappointing app Comcast has failed again.
The latest version stinks. It won't open and keeps on crashing. Bring back the previous version, it at least opened up. This is horrible.
Edit: my original review is above regarding the previous version that was released a few days back (I would have have given zero stars if I could).
This update seems to work this time around, so I changed the rating. I would have gone to 5 stars but I think better testing needs to be done before releasing an app. As this app is tied to home security, people shouldn’t be without a working version of the app. There really is no excuse for it not to work when it rolls out.
By G-Deactur , Ga
Pleased , reliable , accurate
Not happy 1/5
Our cameras are continually off line. We are never notified that our system is not properly being monitored. We have been paying for a security system that would fail us in an emergency. We are looking for a more reliable replacement
My installation to the basic security went extremely well. I plan on adding more security options. The Home App was the icing on the cake!
App not working since update
Less Rules 1/5
By Robert Flip
Used to have the ability to add SEVERAL rules under the Xfinity portal.
Now forced to use only the mobile app. Only a FEW rules.
Will shop around if not fixed soon
By Wonder Woman Jr.
I would highly recommend this app to anyone and everyone i know but I also recommend xfinity tv and xfinty phone... not just xfinity security... I have to say when you get xfinty it will COMPLETELY change your life 🤗😸👍🏽👍🏽👍🏽👍🏽👍🏽 “It’s a diamond 💎 app!!!”- my mom “It’s the bomb 💣 dot com”- my dad
My sensors don’t work my camera doesn’t work and this is the 4th one I have gotten placed around my home
Keyboard Sign In Option? 5/5
Love the app!
Recently I noticed to login, I was not given a keyboard option. In other words, there was no way for me to type in my username nor password.
I had to copy+paste my log in details but it’s weird to not have seen a keyboard option to write in my username and password...
I’ll continue enjoying the app.
XFINITY Home app 5/5
Love the app, only issue I would say is, that if you are a voiceover user, you cannot do the automation tab. Too many unlabeled images and unlabeled slides and when you click them they do not work. Other than that great app great service.
Great but why is time in NY time zone 4/5
We are in California yet the app shows all times in EST not PST. Confusing as F when trying to review events. Sent an email through support and talked to a live Xfinity rep. No response yet weeks later. Kinda sad because the rest of the features are nice but get the basics right PLEASE.
Great app 5/5
We all love the app . Fast and accurate
No its not easier everyone is using blue and white It does not stand out
Everything!!!! Wonderful. 5/5
By i don't know nothing
Overall I never had any issues that couldn’t be corrected over the phone or with a tech coming to my home. We been very happy with our service. Today, we had a new upgraded router fir our WiFi installed as the old one nearly 3 years of age was dropping our WiFi off the net. This happened about 3 times in about 30 days time. Called. They got us back on line every time. But it was apparent we needed to upgrade our router. So one cane out within 48 hours to switch out our older router for new improved one.
I know and read lots of complaints about Xfinity but I think some customers are spoiling for a “ fight”. I treat the customer service agents like humans trying to do their job. I have yet to receive poor service or felt like I needed to switch to yet another provider. We are pretty happy with our service and all the techs we have had to problem solve and fix any issues. Thank you.
Worst app ever - does not work at all 1/5
Comcast replaced a very reliable app earlier this year with one that does not work at all. It will not permit me to arm or disarm remotely or even provide a screen to do it. (It will give me a tutorial on how to do it, just not an actual screen to do it for real.). It will not even allow me to include my own contact information. Absolutely the worst, and a shame.
Alarm fail 4/5
The only problem I have had is not with the app but the system. Last week my daughter accidentally went out of the house in the morning without turning the alarm off. This set the alarm off but no one called to make sure everything was okay. This worries me because what if this happens and it is not one of us opening the doors?
App color 3/5
The new white color is awful. It doesn’t stand out at all and makes it difficult to find. Bring back the black!