Not Functional 2/5
By Norman H. 10
App functionality is poor. Whenever alarm is tripped, it takes the app over 2 minutes to open and respond to commands...by then the alarm has been tripped. Features in the app will randomly stop working and then work again. I almost never use this app because it is so unreliable. Gave it two stars since the app is laid out well and would be useful if it just functioned as they intended.
By weinerman 6996
Cool I pad. Decent service. Comfy couches. That’s all
By ctszy hamr
I have to jump through hoops to talk to a car and get cut off, callback and start the hoops again. It is ridiculous. Our tv has been out many many times. It seems tube service is finally working except I cannot get my security camera on my phone as I was shown at install.
It’s very nice.
Not always receiving notifications on mobile device when doors are open or close. Will work at times and then will either not give a notification when the door is opened or closed. Example is I will open a door and receive a notification but when door is closed will not receive any notification or vice versa. I did post on the rate how we are doing. Had this problem a while back and sent a comment and the it started working for a months, now doing it again. Checked setting and rebooted the device and still having issues. Can this be looked into.
Updates fixed issues 3/5
Update: Previous problems of not being able to Arm/disarm with WiFi seems to be fixed.
Rated 3 stars because of all the attempts to contact support were left unanswered. An email that said they were at least working on it for me, would have been great. 😉👍
Also, still want it to work with my Arlo cameras and would be nice to have a faster shortcut to Arm/Disarm with 3D Touch (like Arlo does)
Previous 1 Star review: Last nights update won’t work with my WiFi. I can’t get the alarm modes to load with WiFi enabled on my Iphone XS Max now.
I turn it off, and it works.
Chatted with support and they had me reinstall app. Worked a couple times, now it doesn’t again.
Tried to report on the Xfinity Home forums and just says I’m “Banned from this Site”...?!?
Very helpful 4/5
The technician that came to the house was very helpful and patient. Thanks!!
Great app, great service, great people 5/5
The Installation was smooth and quick, installer and call center support team extremely courteous and savvy when I have called. The app works everywhere for us to check our home security.
Xfinity home 5/5
By Tim and Renee
Xfinity home is the best either way you go as far as home alarms,Basic cable to the,Biggest packages Comcast can’t be beat...
Great service 5/5
By el compa chimpa
a la primera me encantó.
muchas grasias Xfinity.
Xfinity is the best all around! 5/5
I love everything Xfinity! Unfortunately, due to money problems, I had to cut the TV service, but I kept WiFi and Home Security and I don’t regret it. It’s fast, easy to use, and reliable. Never had issues with this app or my service.
Update destroyed app 1/5
The most recent update ruined the application and refuses to login. The app continues to crash. Please revert back to prior releases or fix ASAP
Perfect alarm 5/5
By perfect alarm
Love this app. It’s extremely easy to use and the feeling of confidence that your home is taken care of is amazing. Everything is timed perfectly. I will recommend this service to anyone needing a great company to work for them and the perfect alarm setup.
I would tell a friend about it 5/5
I have used other systems in the past none worked right no ease of use and had connection trouble. This system is working so far, and is easy to use. The cameras are pretty good , even in the dark. This is a system I would tell a friend about.
Too much 2/5
By Russman 209
New updates have ruined this app ... always having to sign in way to frequently now👎🏻
ITS COOLEO 3/5
ITS A LIL SLOW WHEN IT OPENS UP BUT IT WORKS.
So pleased by the simplicity and reliability of the app and system.
A degree of comfort 5/5
By Ridgeback momma
Like the alarm, and the ease of using wherever I happen to be at the time. If someone leaves and forgets to set the alarm, it takes me ten seconds to do it remotely.
A must have!!!! 5/5
Most reliable and informative app ever!!!
Xfinity home 4/5
By double h h
I think the app is working good so far! Have had it about 2 months!!
Great app 5/5
My experience with this app has been great. I’m a diehard Comcast Xfinity customer who’s bundle with all their services.
Great app! Great company! 5/5
By V.ryan I2yan
App works like it was designed to. Xfinity home is great and I enjoy Xfinity’s services.
Awesome app 5/5
I love this security system and the app. I know when someone has opened up the door and when someone is leaving- the app tells me exactly what is going on with my sensors and allows me to alarm the house remotely. Great system and so easy to use with this app!
The App is awesome 99.9% of the time. It's just the time when it won't connect that it makes you mad but that's a connectivity issue per say. Other than that it opens slowly sometimes but again I think it's connectivity.
Best service ever! Comes in handy and app is so perfect and easy to use
A-Number One Service 5/5
By Ret TSG Dyson
I have not one complaint about my Xfinity home security system. My cameras are fantastic day or night.
My interactions with customer service has been fantastic as well.
I rave to anyone who asks about home security systems.
Florida State 5/5
By chief Meteorologist
I think homeland security is the transformer one you ever seen keep you safe from burglars and everything else.
One step back 2/5
It now takes even longer to arm/disarm the security system from the app with this last update. I figure this probably depends on your backend. But I cannot review that. Make it work please.
Face ID still does not arm or disarm the system either. Why even have the option under the keypad if you cannot use it. If you would make this work that would alone be a huge improvement.
I make apps too. You guys, with your budget, should be able to do much better.
Works easy 5/5
I’m not techie, but I can do this.
Get Out Before 30 days 1/5
Completely over priced with hidden fees and longterm contracts one Xfinity mobile iPhone X with plan 101.32 every month in Indiana basic basic tv, home phone, internet 171.56 and I’m stuck for another year
Stop asking me to review your app 5/5
You make me answer your question on how you are doing. I keep giving you a 10, but the next time I am trying to set my alarm and your survey will not let me go any further, I will give you a zero. This is fair warning!
By jill Hammer
Love how easy it is to use.
Ok app. Apple watch? 3/5
The iOS App has improved over the past few years.
What I would like to see next is an XH Apple Watch app. The series 4 makes it easy to go out without having to worry about lugging around my iPhone. However, I cannot turn on or turn off my alarm currently, in that scenario.
Slow response to remote. 5/5
Over the last few weeks it seems my system has been slowing down. Sometimes when I press a command on the remote, it takes up to 15-20 seconds for it to respond. What’s up with that ?
All is well 5/5
I’ve been a Comcast customer for a long time; I’ve recently added the surveillance feature and I absolutely love it!! The only downside is living in an apartment Comcast don’t let you hang the camera outside your apartment door where I desperately need it to be; other than that my cable, my and my surveillance does what I expect it to do for my monthly fees! When I call customer service with questions/concerns the representative work hard to get my questions answered!! Thanks Comcast!!
Pretty Happy Customer! 5/5
Personally, I’m for the most part satisfied with my XFINITY/Comcast service except for the speed of my WIFI. Unfortunately, even with the package I have purchased with speed I still have a pretty slow connection, therefore, this is one thing I would love to see change.
Great if I forget to set my alarm at home or on the go!
Broken again 1/5
V10.2 broke the live camera views. Comcast needs to improve their testing model so updates do not break the app. Too bad, because it really is a good app, what works. The developer response is from the last time they broke the app for multiple cameras. Look at the version numbers. Now here we are again.
Xfinity is a scam! 1/5
They said they were going to install cameras, instead they said only sensors and a keypad, do not buy xfinity home services, it is very expensive and overpriced, I am buying all ring for only 10$ a month for unlimited cameras and xfinity salespeople are very shady! DO NOT TRUST THEM!!!!
By Tall ones.
Very happy 5/5
I love the convenience of this service. And this week I called about a sensor that wasn’t working and they sent someone the next morning to take care of it. He was very thorough and pleasant. Thanks for the excellent service! I feel so much safer with this system in our home.
More devices 5/5
Currently I have 13 D/W Sensors, 1 Motion, 2 Keypads, 1 Smoke Detector, Nest Thermostat, Phillips Hue Light Bulbs, Kwikset Smart Lock and just added a Smoke detector. Would love to see more devices added. Haven’t seen any new devices since the Yale Lock which has been some time now.
Xfinity Home w/ Other Services 5/5
You can downgrade any Services with Xfinity including Xfinity Home w/o being Charged a Penalty as long as you keep one line of Service w/ Xfinity.
World Class Next Generation Technology 5/5
By Mr. Vincent Long
Outstanding start to an integrated system. I have a camera and 1GB download and 40 on the up and most of the time, it’s higher than that.
Customer service has been great and kind. I’ve been with Comcast for 18 years..
True gamer and security work...
Fix the touchpad 4/5
By Dark Charizard 3
Ever since the touchpad updated yesterday I believe I noticed that I can no longer put it in sleep mode at night otherwise I love this app it’s a lifesaver I live with my elderly aunt and I can check on her to see if she’s okay or not
App not updating 1/5
By BISN 2666
Activity screen not updating real time
Xfinity installation OK 5/5
By Teri "T"
The two gentlemen installing the alarm system today Luke and Steven have been exceptionally helpful and considerate. They are very knowledgeable in what they are doing and go above and beyond the call of duty. I would recommend the Xfinity and these two young gentleman to all my friends.