Best home and internet we have ever had 5/5
By No more app downloads
I have never seen a service like what we get from xfinity. Being able to view security footage remotely, access Dvr from my phone, and the voice activated feature in the remote control are three of the aspects of the service I enjoy most. We have had this for a couple years now and I wouldn’t switch to anyone else!
Wish the picture was more clear 4/5
It’s great except I wish the picture was more clear.
Xfinity Home 2/5
By Mimi Porter
Well finally able to login via phone as usual when we r ootown or country it never works always says password wrong which of course it is not so let’s hope it keeps working so when can check when we are away. Oh yes and then sometimes it just can’t connect u just get a whirly ball & no connection
Apple Watch support needed 4/5
By Sugah Mama
This app would be alright if it had Apple Watch support. Consider adding it.
They are worthless at night
Comcast home security app 5/5
It’s a great service! The app works great! I do wish existing customers can get camera without cost!
Now I'm signed in and app is improved. No more bugs. 4/5
The app works fine most of the time. I can check history when away from home. Very reassuring. Sometimes the app is logged off and I need to log back in.
Good but could use some improvements 4/5
Overall the system works well, we’ve had a few issues with cameras and quality. The app itself is a little glitchy and could definitely use much more development. Cameras take a little while to load and recently would switch off from 24/7 recording so there would have to be rebooted. The app will definitely benefit from more smart home integration. Looking forward to the future updates and enhancements.
By JGH Wife
This review is inspired by my current situation. The home screen or screen for activating/deactivating the alarm has disappeared overnight. This happens often. I unload and reload the app hoping that it will reset itself. Sometimes it does...sometimes it doesn’t. At the time, My husband and I can no longer remotely turn our alarm on and/or off. 🤦🏾♀️
The recording is blurry need a little improvement
Simple to use — I actually use it 5/5
This app is simple to use for at least the simple features for arming/disarming and selecting which rooms and windows and doors etc. that you want to include. Also a nice interface. I had a security system for two years and never used it once-it was cryptic. The installation guy was very professional, well trained and informed, and very helpful. It’s been a really good experience. The one thing I would suggest for improvement is a more sturdy panic button. This one is flimsy and the UI is not intuitive. Makes me nervous that I would not be able to use it properly if I actually needed to use it.
Getting better and better 5/5
Based on Zigbee, this home alarm system is simple, and doesn’t require complex wiring to work. It’s also easy to extend over time because you can add additional devices by yourself. Monitoring is also not terribly expensive if you sign up for a contract.
Face ID doesn’t work to arm or disarm 3/5
Turned on Face ID to arm and disarm but I still have to enter my code
Everything works great
Panic Button 5/5
Love the app but now that Xfinity has done way with the key fobs they really need to add a panic button to the app!
Works great! 5/5
Though it’s taken some time to adjust after switching from a different security system, I’m enjoying the flexibility of using the WiFi interface remotely. Customer Service is responsive when I have a question or need. Couldn’t ask for more!
Works without any problems 5/5
In addition to all the door sensors, there are seven motion sensors and two central smoke detectors. When any battery gets low the system alerts me before any degradation occurs. I also have three interior and four exterior 4k day/night video cameras that record 24/7. This system gives me peace of mind at all times. There is a 60 sec auto record when and camera senses motion. No one enters my property without me being aware within seconds via my iphone and ipad. I know there are cheaper systems available but i strongly believe that you get what you pay for. I have xfinity quad play which provides a little economic benefit due to the bundled services. If you want full protection 24/7 then consider xfinity home with cameras and sleep well at night. Can also be used if you have pets running around as long as they don't weigh more than 60 lbs. so God help the criminal that breaks in. If the police don't get um the dogs will. The outside cameras were a little finicky at first but the techcxiams got them working without any additional problems. Highly recommend
iPhone Face ID is not working. 2/5
App on iPhone Face ID is not working when attempting to arm and disarm the alarm. Please fix ASAP.
To: Better Than Nothing, Ditto. Xfininity Home Security Cameras can be hacked as well. 4/5
Works great, very flexible except for video 5/5
By Cap Al
System is awesome and I am glad I chose it! It works great from home or away. Simple to get started, but it does not allow interface of cameras I already have. You must buy from Comcast.
Xfinity home 5/5
Before your camera I had ring video door bell and cameras. I am so glad I signed on for home camera security. The camera are 100% the best even when it rains. I had a couple of hiccups but it never interfere with the programming and view. If you are experiencing issues. Check your neighbors make your infinity WiFi signal is yours I would not trade my system for world. Water has never interrupted my camera and two are in open. Make sure there is not other WiFi interference. Xfinity home rocks! I have talk about and the share photos just so others can see. I even call Ring and told them your system started out the best but 21 seconds only benefits the criminal. Thanks Xfinity 5 plus!!!! Xfinity now work on a doorbell please.
5 Stars, My Honest Rating 5/5
XFINITY Home Equipment have worked tremendously well since installation over 3 years ago. I had some issues with the thermostat that require a technician to rewire it, but it worked well since. The Xfinity App also works well on my iPhone 5, 6 & 6S. The ONLY issue I have is Resetting the Thermostat between Cool & Heat. The Thermostat does change the settings, but it gives FALSE Errors sometimes that lead me to believe the settings were not changed when in fact it was. Other than that my system works fine. I would grade the Customer Service with 5 STARS. The telephone tech service was always friendly and helpful, and actually resolved my issues either on the phone or facilitated a quick appointment with a field technician. I recommend XFINITY HOME. Keith02/23/2018
Best app easy to access
Would like to be able to record on all cameras not just four, As I have six. The new xb6 works a lot faster then the xb3 modems with the cameras too.
Awful Update 1/5
The update does not allow you to easily set your alarm. Very frustrating. Why did they make this app so complicated?
Great Improvement on this App 5/5
By Look up person
I love how I can be anywhere and check in my home. One day I left my home and about 3 hours later the alarm went off. The central monitoring
Called my phone right away i let them know I was on my way to Chicago. They handled everything and kept me posted. They even let me speak to the police officers when they arrived at my home. GREAT SERVICE!!!!
I would like to see them add a way to speak to someone in the home. Thank you for such great service
By Cuadritos .
Todo muy bueno,estoy muy contenta con este trabajo,el Señor de lo más amable y me explicó todo muy bien.
Love this system! 5/5
This is a great feature, I have no troubles with my camera or app! It’s so convenient. I wish they had a outdoor camera option to pair with the indoor one.
I've had this for about a week now and the system has done everything I need it to do. Plenty of options on the app to turn on or off options that are needed / not needed. Cameras are very clear. There is a lot of motion outside the front of my house and it captures everything. Well done so far!
Better than other providers 5/5
I’ve had several other security providers and Xfinity home is the best. App always loads, doesn’t fail when they do an update, great clarity in pictures.
Ring door bell would be sweet too have
Problem with motion rule 3/5
So you added a new rule option for motion detection to be notified .. but no matter what I try or on what device.. X or iPad or android.. it just says .. sorry there is a problem with adding this rule?
Any help or updates would be great !
Bugs galore 2/5
What is going on with this app all of a sudden? Every single action I attempt to make is interrupted with an error message that “there was trouble loading my schedule”. I cannot even any longer adjust the temperature, toggle between cameras, etc. without being abruptly interrupted by the error message. My boyfriend has the exact issue with it on his phone. I use an iPhone 7plus and he an 8plus. Both apps are latest versions.
Please make the thumbnail zoom an option 3/5
The zoomed in thumbnails make it hard to see what was recorded in the camera. Can this be made an optional feature?
Also Face ID doesn’t seem to work for arming/disarming. When you press the link for Face ID nothing happens.
Not working 1/5
I have an iPhone 6s I can’t even get the app to work since the new update what is going on get this working right I’ve had enough with Xfinity
Issues with zen thermostat 2/5
By chillin fireguy
I’ve hade the app for approximately 8 months however the other day I started to get a pop up on the app. It’s due to the zen thermostat. It says “let’s try that again” having problems loading schedule. Called in. Said it’s an issue but nothing to fix it. I guess it’s an “ app” problem. . Hopefully a fix will be out soon.
Issues with Zen Thermostat 4/5
Just got this whole system, which is great, but the only issue I have that just occurred is the schedule for my Zen thermostat will not work. It constantly shows Loading and when I tap on it, it says, “Sorry, we had some trouble loading your schedule.” This happens on both my iPhone and iPad and on my families iPhones. And I cannot find any documentation on how to fix it. I can still control the temp on the app but not the schedule.
Super Way to Protect & Automate Home 5/5
Great security home automation system. Easy to use. Great support. Need to be able record more on camera. Love the ability to use home automation as well as security. Touch screen is much better than just keypad control. I have had the system for over 4 years and with only minor problems that Comcast repaired in a timely manner the system works as designed. I have smoke and water detectors installed in system. Highly recommend it.
Something is wrong with the new update. 3/5
“Welcome to xfinity home” is the only picture that shows up on the home app, overview section. Please fix! Unable to remotely set up alarm.
This new version doesn't work on iPad 1/5
Only works on iOS 10 or later and currently iOS 9.3.5 is the latest available for my iPad. The older version of home worked until they put this "fix" in in January 23,2018. Now, access in the cameras cause the app to fail.
It’s Awesome!!! 5/5
I am a child but a man just came to install Xfinity Home today and it’s working great. Everything works, we have cameras, motion sensors, a keypad, and door sensors. If anyone tries to rob us, they’ll be making a horrible decision!
1/24/18 Update 2/5
The Ecobee adaptor does not work at all. The last update said it was added but the service does not work.
Xfinity Push Notifications 3/5
The app itself is pretty good, however, NONE of my push notifications for Xfinity home doesn’t work on my iPhone X. On previous iPhones they worked flawlessly but now I get no notifications from the Xfinity home app and all of my preferences are on and up to date.
Need an update for iPhone X users 4/5
Good app! A update is need to arm using facial recognition instead of the thumb print.
Works great 4/5
xFinity Home 5/5
By Helmet For My Pillow
Great customer service and committed to customer satisfaction
I love this app. Very convenient and easy to use. No complaints so far!
24/7 live recording 5/5
Absolutely LOVE Xfinity Home Security! Love how easy the tablet is to navigate as well as the Xfinity Home app. I love that I can view my cameras on my Tv. And love that I can view them from my phone or any or Wifi capable device even while away from home. The door and window sensors are amazing too! The installation took about 3 hrs and the tech and electrician who came were wonderful! Great customer service and great price! Love, love, LOVE it!! Thank you Xfinity for making me feel safe and secure when I'm home or away!
Xfinity home 5/5
This app has helped me away from home, I can see what zones or doors have been breached. Get the secure feeling with xfinity home