Pretty happy! 5/5
I am increasingly happy with this system and the app—- just wondering about the view on mobile phones—- to get to view the next camera the screen has to be turned then turned again—- wondering if we will be able to just slide thru the cameras instead of the turning?? Thank you!!!
App is a joke 1/5
By Shane Payne 36
Xfinity stop hiring ppl to write positive reviews
By 420 go
Keeps going off-line all the time can’t get work if it’s being troubleshoot it all the time then you can’t do live feed or the motions won’t work
Live Feed Problems 1/5
The live feed and recording have been down for a week now 👎🏻👎🏻 haven’t been able to view any of my cameras.
Anytime I call them , they get me fixed 5/5
I have the quad, tel,security , internet, and and great cable tv, and after all the others I have tryed , price, dependable service,great cable system, the only thing that is lacking is a outside remote security camera, maybe some day Comcast will catch up!
App improvements needed 2/5
By just Fix It 28
When trying to active the alarm from, it responds very slowly, if at all. That creates a problem when we are out of town. Please correct this issue.
By Taryn shay
Considering the amount I pay for Home Security you think it would be asking too much for the interior cameras to work. I used to like this app and now I can’t ever get the cameras to load on the app. What good is home security if you can’t see what’s happening. Xfinity needs to do better.
Great to see the cameras when doors or windows have been open overall great app and system!!
App stopped working 1/5
Whole app just won’t work now. Have tried on other phones with same issue. Was working up until about 3 days ago thought they might have been haven issues and just needed to roll something out. Will update if it gets resolved.
Slow.. and slower 2/5
They seem to keep trying to make sure this app open up as slow as possible..I use a iPhone XS Max..or a iPad Pro 11 with the high speed package. I use to arm and disarm my house.. and use my thermostat and other lights controls.. and find myself.. looking at a app just load..
It’s 3 am and I have to let the dog out.. and I’m stand with my phone.. and 3 dogs waiting at the door..so the app will load and I can disarm it with my phone.. really.. it cool..
Does what you need, but with a few issues 4/5
This app does what you need with a nice UI. But I cannot give it 5 stars. Some of the automation rules that existed in the web interface (which we can no longer use for rules) are not present in the app, even after several years of releases. And a few bugs come and go. The prior camera view reliability issues I had seem to all be resolved now. The app really is good, with a little effort could be great.
Always an error 3/5
The cameras always seem to have a connection error, you have to completely exit or sometimes reset and it is very frustrating. I feel like it should be quick and easy for peace of mind, especially when you want to see the front door and can’t. I do wish there was audio as well, for $199 per camera I was expecting just a little more.
Non responsive 1/5
Logged into the app to cancel an alarm, after authenticating to cancel the alarm, loading screen just kept circling me taunting me and did not cancel in time. What’s the point in successfully authenticating if the app itself does not work after?
Security System 5/5
Everything working as advertised and very pleased how easy all the functions are. Thank you!
Great app 5/5
Easy to use, convenient and responsive. It was nice to be able to grant someone access to my apartment while abroad without sharing my passcode.
Great service/ send tech once a year for updates & check everything!!!! 5/5
By Cj - sleeping at goodnights
Slow load! 2/5
I used to love this app. I loved it for its convenience and user friendly system. Now I loath it. It takes forever to load. My alarm was going off at home and I was trying to log in to shut it off, the app kept loading although my phone said I had perfect reception. XFINITY called me and I missed the call because I was busy at work and hold not answer. They dispatched police because I could not get back to them on time. I’m not so upset about police being dispatched as I am sure that is part of protocol but I am very upset that every time I try to use the app, it does not work well anymore and takes forever to load. I even checked to see if I needed to update it and it was up to date.
I feel it gets better for a couple days then it goes to crap again. Every update. Make this solid. For the love!
Three times in one week camera didn’t work 1/5
Third time this week chatting with support for an hour and sporadically works
Works really well
Error on touch screen connection 1/5
Repeatedly this app tells me my touch screen is not connected- despite the technician sitting next to me saying yes the touch screen is connected.
The phone notification alerts to opening and closing of door and windows does not work anymore. The text message alerts to alarm being armed also does not work.
The camera won’t load !!! 1/5
It’s been almost three months with NO camera feed from the app, but I can get it crystal clear from the website. Simplisafe is starting to look really good if this doesn’t get fixed , why I’m I playing 50+ dollars a month for a glitchy app , I have restarted the camera , deleted and installed the app and signed in/out of the app, nothing works , giving till the end of July and then it’s cancelation time .....
No Push Notifications 1/5
For the last TWO updates I have not received any push notifications. This is not a proper update. Very disappointed with the poor performance of this app and xfinity home security.
More devices 5/5
Currently I have 13 D/W Sensors, 1 Motion, 2 Keypads, 1 Smoke Detector, Nest Thermostat, Phillips Hue Light Bulbs, Kwikset Smart Lock, 2 Cameras and just added a Smoke detector. Would love to see more devices added. Haven’t seen any new devices since the Yale Lock which has been some time now.
In Response to developer comment about more devices: Would love to see more cameras like maybe Ring Video Doorbell. There are also some pretty cool home devices that control curtains and window shades which would be pretty cool. Perhaps some power outlet devices there are lots on the market. I might not have any additional devices that you don’t support but may buy one if you did support one.
It doesn’t WORK😡 1/5
95% of the time it’ll not load!!!!
By Livin' on Groupon
Each time the app is updated I cannot connect to my home security. I have to login each time the app is updated. This informs me at the end of the day when I get home from work, I haven’t been connected to my home all day. I’m unaware of anything that might be going on at my home. I cannot depend on Xfinity emails because it’s slower than before. In other words emails fail to be received in a timely manner than before. It was less than a minute; now it’s 30 minutes to 3 hours or longer. Xfinity/Comcast was the best top off the line to have. Cannot brag about it anymore. Only thing that’s outstanding now is the WiFi. No other else can compare to it. Xfinity it’s time to to get everything back in order and be number 1 again! Stop focusing on 1 thing like the cellphone service. Other problems exist solve them.
Phillips Hue Not working after update 5/5
By Sum guy 88
Now I can’t control my lights (Phillips hue after update)... please fix ASAP.
Update....Problem fixed! Thank you for addressing and thank you for keeping me updated through the problem resolution. Very impressed, nice work.
Happy with app 5/5
The app works well to arm and disarm security system. I have had the app time out a couple of times while activating the system. All in all the app has worked well for me.
Push Alerts are Broken 2/5
One of the recent updates broke push alerts. Yet to be fixed.
La mejor cámara para cuidar tu casa 5/5
By Maria del alma
La mejor cámara para cuidar tu casa cuando sales . Puede ver todo lo que pasa y a todo color .
App not working for lights 2/5
Lights aren’t working through the app. I keep getting a domain error when I attempt to resync each light. Please fix this!!! I’ve waited days and made many attempts; this is crazy!
App doesn’t work 1/5
By take the porn off
App was working the day we left to go out of town. Too bad it doesn’t work when your out of town, and you can’t fix that remotely. There’s no point in having this app
Notification & App Issues 3/5
We have had Xfinity Home for a few months now & we had no issues at first. As of lately, we will be arming our house from the app & it will show ‘disarmed’ until it arms it. Previously, it would show the countdown like the Touchscreen. We also will get notifications from the app from up to an hour ago. It can be a bit alarming when home and receive a notification that our garage door or front door was opened- even though it wasn’t & we are getting old notifications that never came through. Lastly, we have also had our system completely shut off & reboot while we were away. This causes concern since it gives the opportunity for something to happen without an alarm going off. Otherwise, we love our system and feel safe most times!
What happened to the live view? 1/5
Could you please fix the bugs on the live video feed for mobile devices. Ever since you guys did a firmware update, the live feature hasn’t worked properly since January. I’ve talked to Xhome techs and they said the only fix for that is to get the Technicolor Gateways.
Won’t allow me to unarm 1/5
This has happened way too many times when I try to unarm from my phone and it was keeps “pending”. Then I enter the house and sometimes my home system won’t allow me to unarm....then it keeps ringing and Comcast has to call me to unarm. This is ridiculous with the amount of money I pay this company...the app is a disappointment and may need to look for a different company unfortunately.
Terrible service and App 1/5
The App barley works (IPhone) and does not pick up all my camera. In my experience Customer service is terrible, when I call they can’t fix or have you try all these troubleshooting with no resolve. They they try to charge you if someone comes out to look at it. I will be canceling this service! Buyer beware.
Excellent Installation Service 5/5
So far I am very happy with equipment much better than ADT and easier to use! My installation tech was professional and knowledgeable!
Alarm app 5/5
Works perfectly. No issues.
Comcast home security 1/5
By frustrated #900
I hate their iPhone app. I can’t access my cameras when I’m away from home which defeats the purpose of having them. I never had a problem with it until I got my new phone; I can access my thermostat, lights & can set my alarm but no cameras. One person there told me to delete the Xfinity app & upload the newest version, which I thought I did but nothing & then the next person i spoke to told me they haven’t had an update to their app for years so who’s lying???
By little biga
syncs with everything well and always clear videos ! seems so lose sync or lose connection to some items, ei. cameras thermostat, but it still works great !
This ABSOLUTELY Rocks!! 5/5
I have been a Comcast customer for years. Then came the Xfinity internet app (which I LOVE with two teens), and now I have added the Home Security!! I love how simple and immediate any changes you make within your system are and the settings/options you have!! I will NEVER change providers!! Definitely A++
I set alerts/notifications when does and windows are open. It has been working great for months and all of a sudden this week I'm not getting the notifications on my phone. I verified my iOS settings has notifications on and checked the Xfinity home and it's all on. What's going on?
Connect phone with home camera 5/5
By 898 B
In 30 days I can connect only 10 days to my home through this app. Very sad ! I will cancel the contract when term end.
It takes forever to look at cameras in an emergency situation but other than that it does it’s job .
XFINITY Home The GOAT 5/5
Love this app. And the services are super affordable.
Need more feature 2/5
1. Need geofencing
2. Need arming without waiting
3. Activity history
Video recording 1/5
Unable to get video recording on an iPhone X ..have had this problem for six weeks without resolution!App works on my wife’s phone and both are I pads have been getting the runaround from Xfinity. Video from security cameras don’t play I’ve had three separate investigations opened up into this.. just keep getting the blow off