What. No zero star? 1/5
By 1 FED UP CUSTOMER
I’ve downloaded and installed the Xfinity mobile app only to find problems with the easy pair linking my new iPhone 11 Pro max to our new TV. I contacted Xfinity customer support and they stated many Xfinity/Comcast customers have also called with the same issue. MANY OTHER CUSTOMERS ARE UNABLE TO EASY PAIR, TOO! X/C customer support stated they are having problems with the app functioning properly. ZERO STARS INACCESSIBLE, TOO.
Won’t Open 1/5
The app won’t open. I deleted it and then reinstalled it. It still won’t open.
Excelente servicio 5/5
By bdjch smdlichflwpdi
My Data Information not work 1/5
So can’t even check my date or switch between plan whatsoever I call and chat with 3-5 specialists not helpful at all.
Still lack of information from the app 1/5
I just updated to the latest version of Xfinity Mobile and while there are now push notifications for when a payment is due, there is still NO NOTIFICATIONS when a person is reaching the end of their cellular limit! C’mon man! Really. Something as simple as that and this app can’t do it. This app has very little value. Really, very little.
Another upgrade to this app and STILL NO NOTIFICATIONS when a person is reaching their cellular data limit! Still waiting for this useful information!
Another upgrade to this app and STILL NO WAY IF SETTING UP NOTIFICATIONS WHEN A PERSON IS GETTING CLOSE TO THEIR LIMIT! What is up people? This cannot be hard to achieve. Why do I get notifications when my bill is due, but no notifications when my limits are growing close?
I have come to the conclusion that Comcast does not want to alert a user that they are getting close to their usage limit and the messaging dialog I shared with The app developer on this subject and his “promise” to include it in a future upgrade was a complete lie. Xfinity/Comcast has no intention of alerting the user because they make more money by remaining silent.
Great Service 5/5
I’ve been an Xfinity Mobile customer since June 2019 and the service has been Great!
Excellent App but One Time Credit Payments Needed 5/5
By Alan CT
Love the app, service and phone but you need to include anytime one time payments like we can do on our cable bill. Example: I currently owe nothing on my mobile bill but I want to pay a little extra now and have a credit balance. I have a credit balance on my cable bill right now for $120.00 so when my cable bill generates on the second of next month, I’ll barely owe anything and I have peace of mind knowing I’m fully paid and will have extra money for next month. On the mobile app, I can’t do that. I see I can pay extra anytime on the device itself but it should also be an option for the mobile bill. I’m sure a lot of others would like the option to make one time payments toward the bill and have a credit balance. I’m also sure that would help with less people having late payments, etc. It makes it easier for us to owe less on our upcoming bill if we have extra money through the month and it ensures you get paid in full from more mobile customers. It’s a win win for you and us.
Sorry, something went wrong 3/5
I rarely ever use the app but when I do, it seems that whenever I try to do anything account related (like see the bill breakdown for example) it refers me to the mobile site with the above error message. That’s a VERY annoying.
Latest update made this app useless. Will not load now. It was good before.
Is this the right app 5/5
I’m looking for a app that when I get a call on my house phone I can answer it on my cell phone
Customers listen up 3/5
I was changed for data usage phone never left house mobile data off phone is off only use to place phone calls $40 last month next month $65 nasty rude customer service worker , I guess a nasty worker think she the company hopefully she talk down to someone and they will report her , oh that right company have set it up now you can’t contact upper management ☹️if there were another company I would leave now💨👋
App stopped working 3/5
By 970 phone
This app worked well on my iPhone 6 until about 6 or 7 days ago then stopped working. I assume that you are working on a fix for the bug.
Why does the app only work sometimes?? 2/5
By need it to work please
I love the phone service but what is wrong with your app? Half the time I try to access it it just shows the 3 dots cycling endlessly. Very annoying. Can you fix it so it works more than half the time please?
Doesn’t work 1/5
By eddie 72
What is with this app? For two days I have been trying to check my mobile account, and all I get is a white screen with three little dots moving left to right...
Did work 1/5
Was great. Showed data used, allowed switching from by the gig to unlimited, could see bills, etc.. Nothing will load now unless you are using mobile data. I’ll use my browser, wifi and Xfinitymobile.com until it’s fixed.
Not working 1/5
It hasn’t worked in 3 months, even after updates. The app never loads and I can’t access anything.
Won’t work with WiFi internet 1/5
With WiFi connection I get a blank screen — if I turn off WiFi and connect via cellular it runs ok.
Nice way to force me to use more data.
Not sure what the point of this app is 1/5
I figured this app would be a good way to reach customer service, since that’s the only feature in this app, but don’t bother. The text service is awful, unless you like waiting 20 minutes for each response. It’ll take you an hour before you even get started. I gave up after 40 minutes of getting nowhere and being ignored, and now I wonder: what’s the point of this app? Online chat is far better.
App doesn’t work. Won’t load page to type in username and password. Absolutely unusable!
Three dots to nowhere 1/5
App starts to load and then stalls on the opening screen. Used to work great but a recent update seems to have broken it.
Sometimes it does not even load. 1/5
Leaves me a blank screen.
Never works 1/5
Does this app ever load? I am stuck in the loading screen no matter what I try including removing and adding back in.
Just FIX IT!!!!! 1/5
Can’t even open the app!!!🙄
App works great! No issues . 5/5
It works great !!! no issues. Some please complain about it, but it works all the time !!
xFINITY Mobile App 5/5
By Ashburn Vic
Intuitively designed an continuously improved, easy to navigate, gives all the billing and usage information (down to the 0.1 GB), make monitoring, budgeting and control really easy.
Occasionally when I am not on cellular or at home (on Comcast network) while I am on public or school WiFi this app does not work, this is actually a good thing because it is not secure enough so Comcast refuse to yield information.
Good job Comcast, keep up the good work, provide better service, lower the price, becomes a true world class company.
Not working since recent update 1/5
This app updated about 2 weeks ago. Stopped working since. Disappointed that I am unable to access my account
General Info and Help Request through Messenger 3/5
I think the Xfinity Mobile app is okay with majority of the features you provide; however, since you have this option on the app, I would like to make a suggestion. Here’s the quick story. About a week ago (10/31), I put in a help request through the option on the app using Messenger. Since then I’ve heard nothing from Xfinity Mobile. If you can’t get back to your paying customers in a timely manner by using Messenger, please take that option off your mobile app. Thanks.
By Mr Kulow
It’s nice app but little slower to load the but it’s to access all the features
Customer Service is horrible , App is Great 5/5
Xfinity mobile still fairly new has a lot to develop. When a customer moves there account should not detach from there core account. When customer replaces device for insurance or other situations beyond there control it should not lead to a SIM card error that takes weeks to correct. More knowledgable customer service reps would help.
By Mr. 666-999
Very difficult to open & see my data use. Doesn’t open.
Why do I have to turn off my Wi-Fi to make it work. I guess I’m lucky I get any service at all
Need better network 2/5
Stopped working 2/5
App seems to have gone to la la land
Just see 3 dots...
By Lunar Limited
If I could get it to work more than 20 percent of the time I would give it a better review. Clearly this app is poorly developed if it cannot give you the information it is supposed to on a consistent basis. Typically xfinity garbage.
Update not working 1/5
I never had a problem with this app until this latest update. Now, it doesn’t work at all. Just acts like it’s trying to load. I’ve restarted my phone, killed the app & reloaded. It’s hard to keep up with my data.....please fix this. Won’t work on hubby’s phone either, so I know it’s not just me.
Typical reel customers in then change policies etc nothing but throttled data no matter wat i got buy the gig i can barely use the gig i pay for and its alrdy throttled and slow leaving this company on my next payment which would pay my phone off ✌️
App Won’t Work 1/5
It just crashes when opened every time.
Latest update broken. 2/5
App won’t load on my iPhone 6. Now no way to monitor my data until it’s fixed. Otherwise service has been great.
Xfinity mobile on iphone 7 plus, latest iOs 3/5
Was working great before the recent app upgrade. Now Just see the moving dots. Deleted and reinstalled. No luck. Pls fix asap. Thx
Great service great app 4/5
The app makes it so easy to manage my mobile account. Plus... Can’t beat only paying $12/mo for 4 lines!!
I love how it shows a meter of how much data you’re using right on the home page. I check it constantly to see where I’m at.
I agree with some people about the dropped calls. Normally the call clarity is pretty good til you hit those call drops. But I’m ok with calling a person back when my bill is this ridiculously low. It’s amazing.
Nice app when it worked 1/5
This app has completely stopped working.
I deleted it and downloaded it again, turned my phone off and on but nothing seems to help. Please get this fixed.
Good changes! 4/5
Thank you for now letting us pay our bill manually instead of waiting for the auto pay! I only get paid on the 1st and my bill is due on the 28th, this will make my month easier to budget!
Clear bill and user friendly 5/5
This app is simple and awesome! I have full control of my phone bill, I can make easy changes, and see how much data I average.
What’s wrong Xfinity 1/5
The app has not worked for several days now - account status just gets you a blank screen that shows “in process” but nothing happens.
Follow up, app is working again. Information available is pertinent to managing costs monthly if you are close to exceeding the first level.
Follow up #2 Oct 2019
App is not loading data on a reliable basis again. When it works, it’s fine but it’s not a reliable app. It’s not my phone. I have 71 apps installed and 70 of them update data properly, 1 does not.
Good overall 3/5
The service is good overall. You get basically the same as Verizon which makes sense since you’re on their cell towers. However the one thing I don’t like about the current service is that tethering is basically worthless with the unlimited plan. It’s so slow they might as well have just made the option not be there. I really wish you there was some kind of option to make the tethering faster. If you get the ability to speed up the tethering for unlimited then it would truly be a 5 star service.
Doesn’t work most of the time 5/5
By vik red
The app works when it does. When it doesn’t, though, it shows a never-ending loading animation. Moreover, the app doesn’t show more information than what is shown on the website, making it difficult to recommend.
Bad Update? 1/5
By Kurt in Houston
Now when I open the app, it goes to the screen where it asks to add notifications. Regardless of whether you click dismiss or turn on notifications, the screen will not change. No way to get to rest of app. :-( This is on iPhone.
Blank screen 5/5
Only works on cellular data, not on WIFI 1/5
Every time I open this app while I’m on WIFI, all I get is a blank white screen with 3 moving dots. BUT when I’m on my cellular data (turn off WIFI), it works.
Why doesn't your app load when I'm on WIFI but loads when I'm on cellular data?
I am trying to manage my data so I don’t go past 1GB for the month, but it's like your app wants to make sure I use data.
How does this sound to you: use Xfinity Mobile so I can save money (only $12 a month), connect to my own Xfinity service WIFI or Xfinity hotspots to save on data, but let me check my data using the Xfinity Mobile app - must use cellular data???!!!
Not so good 1/5
It’s a bad start so far to X Mobile.
Poor customer service.
Slow data speeds.
Facebook messenger support isn’t responding.
Can’t text for help, says they are having issues with the texting platform.
Customer service says they have no way to report a slow data issue.