Can’t login 90% of the time 1/5
By Michael the Bridge
I almost always have trouble logging in which is frustrating if you need to make a payment or change anything to your account in general. I’ll consider changing my review when and if it starts working better.
Trash app 1/5
Unable to log in. I enter my user I’d, password and my text code. After all this I end up on the login page. Over and over in an endless loop.
This company steals data from low plans. I started noticing that every time I look at my phone even though I’m on Wi-Fi it automatically uses cellular data. I’ve turned off cellular data on my phone, after doing so checked my phones activity a day later, guess what my cellular data is going to the phone that has it turned off…. How is this even possible???? This company is terrible for customer support and now even steals from its subscribers! This should b illegal if it’s not! How u gonna tell someone they have so much on a plan and constantly take data from that plan while phone has NO cellular data on? Makes no since! This company also lies constantly about its deals. I “brought my phone” and they were supposed to give me $100 gift card, instead of giving me the gift card they the employee messed up and completely screwed me over. Instead of the company owning up they decided even though I met all the criteria to get my giftcard they weren’t going to give what was promised to me all because there employee messed up! This is a truly crooked company that doesn’t care about anyone but it’s bottom line! DONT DO BUSINESS WITH THESE THIEVES!
Do not use this company 1/5
These folks will take your money add additional fees without asking and cut you off in the midst of porting to another provider. Complete hoax.
The app is a dumpster fire!! 1/5
This app has received nothing but 1 star ratings for the last 3 months. Every part of the app is unusable. There’s always an error message redirecting you to the website
Error message 2/5
This app used to be good and give me access to everything I needed but for the passed few months all it does is give me an error message and tell me to check the website. What's the point in an app when I still need to utilize a website?? I'm starting to have a few issues with Xfinity mobile in general.
Can’t make payments ahead of time 1/5
It’s frustrating having to wait for the bill to cycle all the way through before I can make a payment. I like to keep my bills paid two months ahead as much as possible and xfinity makes that impossible. Also they have some of the worst customer service in the world. I’d give them zero (0) stars if possible.
Horrible experience 1/5
The worst usability. The app takes me to a xfinity web page which prompts me to download the app when I try to change my data plan.
These reviews are lies. This app does not work. I’ve had Xfinity for over a year and have never been able to access my account. Error message says “we’re having trouble retrieving your information”.
Look online and numerous customers experience the same. Call customer service and all they say is “we’re aware of the problem and there’s no solution”
No way these 5 star reviews are real.
Can see why it’s cheaper thru Xfinity. 5G+, full bars and it loads like it’s dial up service. Data is complete crap. Shouldn’t take 3 minutes to load to watch a 30 second clip on a iPhone 13.
Hasn’t worked for awhile 1/5
Used to show information, but now none of the pages load. It hasn’t been working for months and I can’t believe they’ve left it broken for so long. I can’t access my mobile bill anywhere.
Won’t let login if secondary on another acct 2/5
App can’t handle login if you have been added as a secondary on another account (as backup), even when tour login credentials are primary on your own account. App has no way to select which account, so doesn’t let you login to either.
Xfinity mobile 1/5
By Sharri D
Xfinity mobile Has the WORST customer service I have ever had to deal with I canceled service after 2 months because an agent could never solve my issue They would tell me anything to get me off othe phone,an never resolve my issues ,and 6 months later I still get a bill and have to call ,!!!! TERRIBLE SERVICE BAD BAD
Something went wrong 1/5
IT NEVER WORKS! I always get “Sorry, something went wrong.” Go to mobile site. I go to mobile site and it says the same thing! Worthless!
Have to go to website to do anything
The worst company ever. 1/5
Im going to switch another company better that this one, i work for uber and 1 day i could not work, because the internet is so slow, and after that i had to get another phone with another company to be able to driver with uber, and iv never had any issue with that company, no more xfinity. No more. 👎👎👎👎👎👎👎
By Rg honest
Do not use xfinity mobile if you value your sanity and your time. Please learn from my mistake! Horrible customer service, you will never talk to anyone who can resolve anything and these phone calls will take well over 2 hours each time. Horrible service, Internet and calls dropped constantly! Horrible experience, many many hours and tons of money wasted.
Please believe me!
Fix the app !!! 1/5
I can’t log in. Lots of other people can’t either. Why can’t you guys fix this? 😡
Future update suggestion 4/5
By JV Stickman
App serves its basic functions.
Currently my only suggestion is there seem to be no way to change your payment method via the app here. I can “update” my card but no way available to chance my payment method. Unless I just can’t find the function.
Anyway I’d like to switch the credit card I’m using to pay my bill and would really like to avoid calling. Because the Comcast automated phone menu is marginally useful if your need to speak to a customer service specialist. It’s ok if you want to hear your bill recited to you but I can just view it on the app here.
For now I’ll just have to dream I guess.
Not Reliable 1/5
I would say at least 75% of the time I try to use the app it says, “Sorry, having trouble retrieving your data, refresh or check back in a few minutes.” Then I have to go to the web page to check my data.
Cannot sign in! 1/5
As of yesterday I was knocked off the xfinity mobile app. Tried dozens of times to login. The best I could manage was a text chat with their “customer care”. No help at all. Coincidentally this problem arises at the exact time xfinity updated their website. Hmmm 9 days later they say they fixed “bugs “. Still cannot sign in. Tried the text chat today. Was left in limbo, no one responded
So I got a call from a rep. He told me the reason I can’t sign in is because my iPhone 7 can’t be updated to 16 ios. I purchased a new phone today, updated to 16.3. Still cannot login! 😡
Do not rely on real-time info 2/5
The bad IMO is that the app is faaaarrrr from accurate with real-time data usage information. In fact, one time the app showed that I had used 80% of my plan’s gig allotment for the month up to that point, but I had actually started a new month already when it should’ve shown that my plan was starting from 0.1% again. Obviously if you have an unlimited data plan, this does not affect you; but I only use about 1-2 gigs a month because I am always on Wi-Fi. The good is that it is a very convenient way to change your plan at any time without having to contact customer service or go to an Xfinity store.
Xfinity is a nightmare of a cell carrier. They prey on unsuspecting customers with their deceivingly low monthly prices, only to trap them into a web of hidden fees and limitations on internet data usage. I was one of their unsuspecting victims and after just 24 hours of being a customer, I was hit with charges 3 times higher than what I was initially promised. I felt completely betrayed and ripped off by this company.
But this isn't just about the extra charges, it's about the complete lack of transparency and honesty. Xfinity has no respect for their customers and will do whatever it takes to make a profit, even if it means lying and manipulating. This kind of behavior is completely unacceptable and I urge anyone considering using Xfinity to stay far away from this dishonest and deceitful company. Trust me, you will regret it if you don't.
Horrible experience 1/5
I had xfinity mobile for less than a year. The service was horrible( I left Cricket to be with them) my service with Crixket was wayyyyy better and the customer service was too. It took the reps over a month to cancel my service with them and meanwhile they were still charging me. They eventually canceled it but we’re still charging me. So I called one last time and they credited everything that was left on my account. When I first started no one ever told me that I HAD to have autopay. I was told a different price for my plan before I started. These people are nothing but sharks.
“Sorry about this” 1/5
Even after this “update” That’s all this stupid app says! “Sorry about this, We’re having trouble retrieving your information right now. Please or check back in a few minutes to try again.” MONTHS like this! Has no problem whatsoever tellin me that my bill is ready to view almost a month in advance but when i log in to look.. “Sorry about this” can’t see ANY of my information other than the date they plan on takin my money. Spoke to customer support about this and all they have to say is “Everything is fine on my end. Turn it off then turn it back on. Uninstall and reinstall the app.” I’ve tried all of the above, even upgraded from the iphone 12 to the 14 pro because they even told me my “old iphone” might be the problem, and here we are with the same issues $1100 later. FIX THIS STUPID APP!
Horrible Customer service. Frauds 1/5
I was told by a customer representative that if I cancel my landline that I could save money by going to mobile. I originally called to cancel my landline to save a little money. Ended up cancelling due to having 2 separate bills. Trying to warn others!
Very difficult to get a hold of live representatives, promised to cancel line without cancellation 1/5
Apple Watch Series 8 could not be connected when it came out. Finally 2 months later after spending 3+ hours at the store the manager and 2 associates did connect the watch. In one month after the cellular connection dropped for unknown reason. Several tries totaling over 4 hours at the store and at home were unsuccessful. Xfinity continued to bill for nonworking line (they refunded after request). Representative promised to cancel service during the phone call (after waiting for an hour to get to the representative). He said the cancellation will take effect in 1 hour, however 10 hours later it is still showing on the account. There is NO way to cancel the line via the app, you HAVE to call and wade through the various menus to figure out how to get to a representative. Very frustrating and annoying!
Trash app 1/5
Trash customer service, trash app, about to leave for a different carrier. This app will open, but will not show any of my information. The app says “oops something went wrong”, “refresh here”, refresh doesn’t work. I’ve spoken with an associate at an Xfinity store and they provided no answers. I’ve sat through the ridiculous Xfinity phone tree to speak with someone about this, they are unable to help. If I use the mobile site outside of the app I get the same problems. I am unable to see my data usage, billing info, personal info, or anything else relevant to my ability to manage my account. Trash company.
0 star 1/5
Not even worth 0 star.
It won’t let me change my data 1/5
It won’t let me change my data
Reps in store useful. But getting help by phone is crazy, so incompetent. Really need ti train or hire people who can do their job.
Worst app ever 1/5
By Bonus points for Christmas!!
Constant app errors when changing plans - terrible customer service. No option to wait in line for chat agent to become available. Really really terrible all around.
Often Can’t Retrieve My Info 1/5
My Xfinity mobile app often begins with the message “Sorry about this. We are having trouble retrieving your information right now. Refresh the page or check back in a few minutes to try again.” Even after I refresh the app, it often STILL gives me the same message. In the span of 24 hours when I chatted with 4 live agents to ask international data roaming to be turned on from their end, my App STILL shows the roaming is disabled and asks me to chat with an agent. How can I give this app a good rating???
Almost as good as Verizon! 4/5
By Erik the harajuku
The service is second to Verizon I get signal pretty much everywhere no complaints there. Only thing that would change my 4 star vote to a 5 would be if they fix the payment options on the app never can just get on there and pay my bill it isn’t just readily available I always have to chat bubble and find it and it’s kinda annoying when I just want to pay and go
It works ok. The home page always errors for some reason. Also, please add Apple Wallet feature.
Not so good 2/5
When choosing to upgrade plan app just freezes up on you and there’s absolutely nothing you can do about it except delete app and consider other mobile phone carriers to use instead.
Doesn’t retrieve all data 2/5
Every time I open the app in my iPhone, I get a message saying “Sorry about this/We're having trouble retrieving your information right now. Refresh the page or check back in a few minutes to try again.”
I’ve deleted and reinstalled the app four times, closed and opened it more than 20 times, and installed it on another iPhone, and always get the same message. I talked with five Xfinity agents over two hours, getting sent from one to another, and none could fix or explain the problem.
Hasn’t worked for two months. Same message, “sorry unable to retrieve your data, visit mobile website”
SERVICE IS GREAT 5/5
I’ve been with Xfinity mobile for a couple weeks now and I must say that I’m very impressed with the service. I recently left AT&T because the service was horrible and the bill was too expensive. I am happy with my decision to give XM a try. I don’t have to worry about not having any bars or not receiving msgs. I highly recommend this service !
Robot with a million questions 1/5
Xfinity doesn’t recognize my phone number. Will not let me speak to a live agent. Now I’m late trying to extend my payment with a robot that refuses to help me. The app tells me that my billing is due a week after it actually is
This App hasn’t worked in months 1/5
I have been getting the same “Sorry about this” message nonstop for months. I have been unable to access any and all information for this entire time.
Please fix this app.
Please bring Apple Pay!! 4/5
If you guys could please add Apple Pay, that would be perfect! Thank you
Started off great 1/5
This app has not worked for over a month. Error continues to appear saying “something went wrong”. I’ll stick to using the website instead.
Bad company that doesn’t keep its promises 1/5
I sent in my phone for trade in and never received a check. I’ve been calling to try to get through and even though I have a case number they never seem to do anything about this issue. I was told I would get a call back and have not received anything. I was told to call if my check didn’t arrive in 30 days and I waited and nothing. I can’t seem to get a real answer to something as simple as re-issuing a lost check. Just bad practice. I have to keep explaining myself over to each new rep I get on the phone or in chat. You would think that being given a case number they would be proactive about trying to resolve this instead of me having to call over and over again to see what they plan to do. No answer as of right now. Maybe their strategy is tying you out so they don’t have to pay you what they promise. Be weary of trading in your phone to this company. Waste of time!
Spotty Functionality 2/5
This app rarely allows me to view my devices or data usage. I always have to go to the mobile website to do my transactions. The chat format requires you to scroll down after each input to see the response. Don’t bother trying to chat with customer service over the phone. They will tie you up for 45 minutes and will not do what they say they will do.
App doesn’t work 5/5
For the last 2 months at least, every time I get into this app it says, “Sorry about this, we’re having trouble retrieving your information…”. It definitely works to take my payment so what’s up???? Even the “nickname” function to leave a review on ur app doesn’t work. Serious? What?
Sick of apple 1/5
Like I can’t add my bank card to pay them So I can update apps taht are free of charge anyways
Useless App 1/5
This app is useless. Any link you click takes you outside the app to safari where you need to login again.
Mobile App 1/5
By "Sorry, Try Again"
I got a new phone and downloaded this app for our mobile account. It never worked from day one, it keeps stating that something is wrong and please try again. It will not even let me log into my account.
I have tried to delete it and redownload it but it just stores in the cloud when deleted.
I cannot even log into my account online now.
I tried to use the app on my old phone like I always did and it says I have to download the new app, so I did and it does the same thing. I have no idea how to delete and start over without the cloud saving a bad version. I’d like to pay my bill but can’t…. Why did you have to go and fix what wasn’t broken?? 🙄