It’s simple, easy to use. Not complicated like other services have been. Don’t complicate it like these other folks are talking about!
Only recommendation: add a billing date progress bar. This will tell me how far in the billing month I am so I can measure if I am doing well on my data use.
Xfinity Mobile customer service very pathetic 1/5
By Muzib Ahamed
Xfinity Mobile customer Service is two generations behind, forget about providing Digital era experience to customers.
I would like to list some of the pains personally I went through.
- Porting is was a big challenge, my number was in limbo for two weeks without service. Customer care team was not aware status of my issue ticket. Each time I call them, they creates a new ticket and with 72 hours SLA, no one resolves the issue unless we wait 3-4 days and call. The great solution I was offered for this port in issue to loose my mobile number.
- Recently I changed my Xfinity broadband account, next month I got the bill three time to the regular one. Same mobile number is billed two times. Ten days back i reached the customer care Still issue is not resolved. To pull up my account in the system given my mobile number, it took 20 minutes for the executive. Not sure what age are we in.
I dont have any other option but to initiate port out.
Cool app 5/5
I like how easy is to use this app the only problem is I can’t pay my bill my own way I just have to do auto pay on the due date I really can’t pay it when I want to will I would be very busy so I won’t be able anyway
Not working 1/5
App DOES NOT recognize my number as a Xfinity customer
Gr8 App 5/5
The app makes everything so much easier from paying your bill to paying off phone early.
Giving all the info that you need 5/5
By Raza xfinity
Just been using for 2 days while traveling, found all the info I needed
Fuzzy data math 2/5
By Behind Android version
Need more transparentency regarding data. I had to switch to unlimited knowing I'm in wifi wherever I can be. I stream music but I did that with my other carrier as well and always had a ton of roll over for each month. This month I've used 5GIG already within 6 days of starting the new month. Something doesn't seem right. There is no breakdown by the day for data usage.
My second device never leaves the house and there was two months I got hit for going over the 100MB. Again I'm on xfinity wifi and it never leaves my house. Weird!
Is it the right reason? 1/5
When I asked the customer service representative regarding the internet speed getting slower through the text message, she said that it is because I am using unlimited data plan even if I only used 7.5G. She told me to change to by the gig plan to maintain the speed... THE UNLIMITED PLAN SAYS THAT THE 4G LTE SPEED WILL BE MAINTAINED UP TO 20G, NOT 7.5G. I AM GOING BACK TO T-MOBILE THAT AT LEAST GIVES THE SAME SPEED BY THE LIMIT.
Good App 5/5
I like the fact that the add is straight to the point and isn’t pushing me to buy addiction all products. I have 3 lines with unlimited service and an Apple Watch and the app helped me find that I am over paying because 2 of the 3 lines are using just above 1 GB a month. Most cell providers will give you push back for changing.
Great App Great Value 5/5
The app lets me track my usage, switch plans and pay the bill quickly.
Customer service 5/5
The customer service at the store is wonderful
Adequate app excellent service 5/5
By JT Pittsburgh
The app allows you to accomplish all the necessary functions that come with managing a wireless service account. Anything you need the CSR are eager and willing to help. Xfinity mobile is a great deal much cheaper than any of the big name providers. Not disappointed after two years and don’t think that will change. Good job xfinity
Finally not so horrible! Revised review 4/5
Edit: since I wrote the review below, I have had some additional interactions with Xfinity. We read that Xfinity was going to start supporting Apple Watch and we both bought the watch at another seller (other than xfinity). Went to store on first day and the personnel were totally untrained on how to do it if you brought your own watch. The ppl online and on phone had all said you had to go to a Comcast store to “add the line” for the watch. After hours and hours, over the course of TWO DAYS, at the store and on the phone, I decided just to follow APPLE’S instructions and did the entire thing on my iPhone Apple Watch app. Xfinity could have saved themselves and me a ton of heartache if they had trained employees properly. I would have changed this to five stars if it hadn’t been so horrible.
In the end, we got our watches linked to cellular and they are working beautifully! I wanted to stay with Xfinity because the cell service is great! I want to add that the employees went above and beyond, as did the manager at the Greenwood IN store. The guy I dealt with at Customer Service Tier 3, Zach, was awesome and called me back when he said he would and hung in there.
I also was finally able to get into my Xfinity account! Yay!//
Have never been a Comcast fan, but I like the internet service, so we switched our mobile plan to Xfinity. Big mistake! While the mobile service is actually quite good, I cannot sign on to the xfinity mobile app without changing my password EACH TIME.
Called the help number last week and the idiots on there said “you have to change your password”. They couldn’t seem to understand I’m not changing my password EVERY TIME I need to look at this account. Told her to have a supervisor call me back, 3-4 days have passed and I’m still waiting. Meantime, still can’t get in to the account AGAIN even though I changed the password AGAIN.
I THINK I’LL JUST STOP PAYING. See how long it takes them to catch up to me with my TWO NEW IPHONES that aren’t paid off.
Hot spots 4/5
While driving to Boston yesterday, I noticed we were on LTE most of the way, even though there were many hot spots in the vicinity. Can you explain why?
Hasn’t worked in months! 1/5
I’ve tried all the reload and update tricks out there. I have the newest iPhone and it simply doesn’t work!
Best mobile service app ever! 5/5
I love to switch and save- I do it all the time!
Can’t tell if upgrade went through.... 3/5
Xfinity Mobile App 5/5
By Nefer S
Great app and good service.
Easy to Use 3/5
The app is really easy to use. Has all of the information you need about your account.
Horrible service 1/5
Don’t switch to xfinity horrible customer service, horrible quality. Charged me for service I did not receive.
Don’t update detailed bill 1/5
App nor website show updated details such as text messages received or sent. 😡😡😡
Still calls failing, drop calls. 2/5
By Suzy-Q 5335
It was promised lower rates and reception as good as Verizon. Well the rates are lower, but I have dropped calls daily! When I look at the bar icon there are none.... then in 30 seconds they come back to full strength-3-4 bars. Seems we get shoved off when Verizon users need the access! I can sit on my couch, call my husband on the other end, and 1-3 calls fail!!! System failed, is what comes up as the line disconnects.
Good app 5/5
Its a good app for Xfinity Mobile but having issues w Wi-Fi calling enabling LTE
I love xfinity mobile 1/5
Super great cell provider as long as you don't mind that there’s literally no coverage anywhere. Ever.
Loving my phone services 5/5
I have Xfinity phone I’ve been with you for two years paying on my iPhone and paying for my phone bill I love the $12 a per gig and I also love your unlimited calling plan you really offer a great service and I’m glad your my phone company
My Xfinity Mobile 5/5
By i listen to this
Has saved me $62 monthly from my service paid through Verizon previously and I’m still enjoying the best reliability of coverage with the same network. 😄
App loading issues 2/5
I have tried to close and reload several times and have not been able to get the app to load.
Xfinity Simple reliable and great service 5/5
Xfinity Simple reliable and great service. I love that there are no surprise charges, you can add data and remove as needed. This allows you not to over pay while allowing you to pay less during the times data is not needed. It is your responsibility to stay up on the data management but the options are available.
The app 5/5
By mrz kay
I love that I can look before I visit a country to see what my rates will be... this app is so user friendly!
App is Garbage 1/5
By T. Grand
This piece of crap app is never working. Can go for weeks at a time without allowing you to view details of your bill. On top of that there's no way to view a pdf of it. I am sure this is not a good business practice, especially when the alternative is to go online which does not work either. Class action Lawsuit coming real soon......
Enough Is Enough !!! 1/5
I was with Xfinity mobile for a year and a half before I had enough. Xfinity Mobile is not a mobile company but an ISP / Cable provider respectfully. Xfinity Mobile is really Verizon. After nine Arris Gateway Modems I decided to drop my core services and for that I was penalized $10 a line, I had two lines. Every month the bill was different sometimes it was $214.00 others it’s been $245.00 makes no sense. I live in an all wood construction 4 story new apartment building walk out front you get Mediocre service,walk in the back you get no service. So that means I was always connected to
Wi-Fi go figure.
I was paying by the gig but what’s interesting was every month I was overcharged and there useless customer service had no idea why. The best was I called Verona Italy 🇮🇹 while connected to my WiFi and what do you know Xfinity Mobile charged me for the call a whopping $10.00 but why I was using WiFi calling. when I called customer service I was given a song and a dance. Finally I had enough and told them to disconnect me !!!
What a wise choice I made dumped Xfinity and went to Verizon Fios my bill with Xfinity was $250.00 a month !!! Now I only pay $128.14 for 250 channels, Home Phone line, 1Gig up / 1 Gig down ( try to match that Xfinity ) you can’t !!! Went back to T-Mobile traded in Xfinity’s junk phones bought two iPhone XR’s. Love the price, love the service, and what do you know I have service in my apartment !!! I learned my lesson I’ve moved on and I’m never gonna look back !!!!
Cellular King 5/5
By Cellular King
Best product I’ve had on the cellular data side on my products
Works fine, but a complaint... 3/5
By Brad Equatol
Would have rated it a 4, but I went to update my credit card information while logged into the app and it redirected me to a browser and wanted me to login. Extremely annoying on two counts: 1) why is the app itself unable to handle this? 2) okay, fine, send me to a browser but if you’re going to do that, it should be single sign on if I’m already logged in in the app.
Easy to use 5/5
Easy to use and helpful. It nicely tells me when I would save money by switching from by the gig to unlimited.
By Bob's Laptop Computer
I am a little confused on the status of my present usage . . .
Control the limit 3/5
Why I m don t have the option to stop my usage at 1 gig and not go over it
Cause u can view everything on your account
GREAT AND SIMPLE 5/5
By Xfinity vs ATT
Switched to xfinity mobile from AT&T and they were charging me 400$ for now what I have on xfinity mobile for 200$ . Great and simple app due to it shows you your bill nice and simple . You know the exact data you use by clicking your phone number
Idk why the updates are doing but I can’t get the app to work for two weeks now!
Have to use cellular to send e-mail from phone 1/5
Continually having to turn off Wifi and use cellular to send a text or email. Customer service does. It provide a solution.
The app isn’t working 1/5
For over two or three months now every time I try to click on the Xfinity mobile app it keeps telling me “are you sure your a member?”and then it tries to re direct me to Xfinity‘s website I’ve had you guys for almost a year now and all of a sudden the app doesn’t work and every time I try to call in I get told they don’t know what’s going on
Love it 5/5
Love the service saved me like 100.00 a month over Verizon service just as good as Verizon !! No problem sending photos either. Great service great price!!
Very disappointed 2/5
I switched my cell over to Comcast Xfinity as part of a bundle. It’s supposed to be free calls, free texts, but pay per Gig for data. But my group texts no longer go through and I have to be online or have the data turned on to get a text to go through, so I’m really paying for texts. They charge for a Gig whether you use data or not and they charge the next Gig as soon as you go over a Gig by .01Gig and the unused portion doesn’t carry over to the next month. Plus, I only rarely turn the data on and still get charged for 2 or more Gigs a month. I think there may be some cheating in their calculations of how much I’m using. My calls keep dropping and people say they called me but I don’t get some of their calls. My cell phone doesn’t work inside my house sometimes and it definitely doesn’t work in “out-in-the-boonies” areas. I’m not happy with this plan and want to switch back as soon as possible. Is anybody else having these issues? Or is it just me?
Xfinity Mobile is awesome 5/5
I have been on Xfinity mobile for close to a year now and it’s an awesome deal and would recommend it highly to friends and family!
On of the best services and plans I have ever had and the cheapest plan out there and rated on the market and the best financial phone buying plan u could ever ask for no drop services and I get internet no matter were I go even if I turn my data off and I’m just driving down the street I stay connected everywhere and it helps me save on my bill and it use much data u couldn’t ever ask for something better
Loving my infinty service 5/5
K woods 5/5
Great app, it shows you so much
Paid off balance 5/5
Horrible customer service