The customer service is terrible 1/5
By Tristan Jones 02
it showed on my account that our lines used 0.1gb and it didn't use it nothing got done I had to call the support line like 3 times before they try to do anything the other 2 times they just kept saying it's your phone and 99.9% maybe even 100% of the time every rep ive ever talked to on the mobile side don't know what they are doing I feel that they don't train there representatives I bet if my phone was stolen they wouldn't know how to suspend it I think Xfinity just hires people off the street and put them in the call center with no training Xfinity headquarters needs to talk to the reps bosses and train them on how to help a customer like one other example I called asking about s setting on my iPhone on how to get rid of the control center to secure my phone for if it's ever stolen so the thief can't turn off the LTE so I can find the phone and she said ( well we are Xfinity Mobile we don't help with that kind of stuff on your phone you need to call Apple support to help you with that) if I was the account holder and I had it my way I would go back to Verizon wireless where they know how to help someone with there phone when I turn 18 I'm activing my own account with Verizon because they know how to help someone when they need it and know what they are doing if a phone has been stolen know how to suspend it and all that and I would get a lot more features too on Verizon
Xfinity Phone “Service” 1/5
By Mona Hoffman
If possible, they would not receive even 1 Star.
My husband and I spent a lot of time discussing
our problems with their “service” (I use that
word loosely). Simply put...there is not a very
good “system” in place and they talk you in
circles and wear you out. Then, you are told:
problem cannot be resolved and you have to
live with that. We live in Lancaster, Pa. and
are, once again, being shown that our zip code
17601 is “Columbia”...Absolutely, NOT TRUE.
We love our apple phones. We are very unhappy
with the Xfinity “Customer Service” that we are,
NOW, having to deal with.
No a Help 1/5
I’m so Not Happy With Phone! I call Xfinity! Automatic system Says Your number Is not with your Account on File!! EXCUSE ME YOU
GAVE ME THE NEW NUMBER! It has been going since number changed! I call the cable I get need to Transfer you! I’ve been transferred! They repeat themselves! They I’m So sorry this is Happening! Don’t believe You, finally get thru! They said everything is fine! No it’s not! I called off a different phone to PROVE TO THEM ITS NOT GOING THRU! My answer Fricken Transfered me again! I asked to get my phone updated Havana Small phone! Told them needed bigger one Cuz of Disability it effects My eyes …The print is Small I was told by Regina onPhone! Gob to local store they will Set you Up!! No they didn’t I’m not Eligible til December 2018! I said I need help! Nope they couldn’t do it till I paid balance off 300! I was not told That! Get Lied to again! There not the Friendly People at Comcast! They don’t care or Help! My phone gets very Hot! Told them that! Was told to go to Apple store! I can’t drive a lot! Why should I go there 20 miles away!! When I got Phone at Store!!!!!!!
No detail data usage 3/5
Doesn’t show daily data use. Only shows one month period as a whole...which is quite useless?
Btw why do ppl rate services instead of the app experiences? This is not fair for the app development team.
Misleading advertising 3/5
A couple weeks ago, I needed to suspend service. Obviously, I cannot from the app, because apparently it is not yet a feature. Support suggests that “You can do it all directly from your Xfinity Mobile Account or the Xfinity Mobile App on your phone.” The app and account provide a phone number. When I called that number, the automated system did not recognize my account number. It sent me to an agent, who said they could not help and redirected back to the automated line. This loop continued for 45 minutes. Way to go guys....
Terrible customer services 1/5
By BS electric
Worst cell phone company I’ve ever dealt with. Was having problems with phone reception and dropped calls. Apple recommended I swap out the SIM card which is what I did. That’s when everything went wrong. Xfinity cancelled my account and lost my number for 6 days. I was going to their on a daily basis and was assured it would be straighten out. I was supposed to be credited money back but instead was billed over $90 for the past week and of half of service. I new it wasn’t to good to be true ( free phone service) I feel I’m getting scammed.
Don’t do it. Bait and switch 1/5
A week after I switched 7 lines to xfinity I get the notice that they will now throttle the speeds “to help you stay below the 20gb”. Personal Hotspots max download at 600kb!? Is it 1990 and a dial up modem?
I use my phone for uploading and downloading files while on the road. At those speeds uploading from my laptop will take forever.
I knew their “unlimited” sucked compared to ATT where you get 26gb for normal use and 26gb of streaming plus 10gb hot spotting. So it’s 42 gb less than Verizon or ATT unlimited and now it will be slow as heck too.
The xfinity hotspots across the country are tediously slow, good luck even checking email on them. They are usually 900kb-1.5mb speed at best.
Net Neutrality 1/5
Received an email today about exciting changes to paying more money for 720p video streaming when not connected to Wi-Fi. Am I seriously supposed to be excited for getting screwed over by this company? This is more of a review of the company not the app itself. But that kinda says a lot about the app too doesn’t it.
Now zero stars!!! 1/5
Just received an email announcing that video quality will be reduced to 480p and personal hotspot connections on unlimited plans will be capped at 600 Kbps. Of course, there will be no such cap if you pay by the Gig.
This is just a money grab. I will start the search for a better carrier!
1.9.0 better now (Re: Crash & won’t open after update to 1.70) 4/5
As in the title, cannot use the updated 1.70 app at all. Needs immediate fix.
Update 2018/06/29 ver. 1.9.0
Currently, the app is working mostly ok, yes mostly, with a minor error. Current cycle billing shows proper Protection Plan cost of $12 per each device, but in all previous & paid bills it is missing the Protection Plan information within the itemized details at all while showing in the correct bill total with the inclusion of this $12 payment. At glance, and also looking deeper at the bills, one cannot tell what the $12 payment was for. Definitely needs a fix/update on what is included & displayed in the Bill section as well as within each and ever bill statement. Fix please!
Otherwise, quite a happy camper signing up and saving money even with a smartphone. Star upgraded from one (1) to four (4) for now. Please keep up the good work!
I am now waiting 6 months for my rebate from xfinity for my new iPhone 7 Plus purchase which by the way is a horrible phone! Sound is terrible and xfinity nor Apple will fix
I like savings. XFINITY Mobile Makes Cents 5/5
See what I did there?
I switched to XFINITY mobile as soon as I could. I was paying well over $100/mo. on AT&T. They continued to up the cost of my grandfathered unlimited data plan. With XFINITY Mobile I get unlimited data for $45/mo a month. That’s it. No hidden fees. No crazy extra line fees. I couldn’t be happier with the move.
Loving the app 5/5
The app is simple to use. Any issues that you will have, you can easily text, start an online chat or call customer service.
I haven’t had any issues. I’m able to monitor usage and make changes all via the app.
Xfinity mobile stores poor service 5/5
When I purchased my I phone and signed up for xfinity mobile I was given no information about billing, except that it would be separate from my regular xfinity/Comcast hard copy bill. Today after spending 30 minutes waiting I learned my bill is paperless, that I should have down loaded the xfinity mobile app., and that an automatic payment was made without my ever seeing the bill. I am not happy camper!
I just got xfinity mobile for my iPhone 7 and so far it’s been ok. The service is very good so far and it’s faster than Verizon.
At least my cellular service is much cheaper than Verizon. I haven’t used the app yet but I hope it works out good. I’ll write another review after I have had service for awhile.
What happened 1/5
At one time I was able to view my data usage and etc but now I’m unable to access the app for whatever reason. The app directed me to another app which tells me nothing about my mobile service.
Stuck in login loop 1/5
The app is stuck in login loop. Keeps taking me to login as ”my email address” page over and over again. What us this mess!?!
False advertisement 1/5
Feeling so frustrated with this service the sales person I talked to m set up my service with said I would be getting $400 gift card for getting the unlimited plan and getting a new iPhone when it the phone came in the other representative tell me they don’t combine offers n I will be getting only 200...they gave fliers n stuff that day the $400 but I guess they don’t do it so I would say false advertising. Like the phone just HATE the run around and hoops I have to jump through to MAYBE GET WHAT I WAS PROMISED
Limited functionality 2/5
By Nanashi 1
This app lacks useful features. For example it should provide ability to use text function for those traveling in foreign countries who may lack cellular connection but have access to WiFi.
Not up to date 1/5
No real time call log
Great app 4/5
Had some trouble logging in originally but the customer service was great and resolved my problem. I would recommend it to everyone.
Does not work on iPad 2/5
Tried to make additional payment on new iPad Pro and the app won’t let me
Was good. 1/5
I can’t even sign in to my app. This is great can’t wait to get charged extra thanks.
Can you feel the betrayal or my own stupidity 1/5
Lesson Learned! When the company first came out with the phone I got excited. I swapped from T-Mobile and thought hey this would be good for me and my family. Whelp!! I have a screenshot of the conversation I had with a customer service rep who informed me that I can purchase two mobile devices and apply insurance or whatnot later (within a 14 day period). I could have waited to purchase the phone when I had a little more money but I get excited, excuse for me wanting a newer phone. Well I got the phones in, bought power cases for them and literally within 2 days I went to purchase the insurance. Well a two hour phone convo later they said no, they don’t do that only needs to be purchased with the phone AT PURCHASE. I even sent over the screenshot and they said NOPE MAYBE THEY ARE NEW, MAYBE THEY DIDNT UNDERSTAND AND MAYBE YOU SHOULD PURCHASE APPLECARE. I asked if I can return the phones to get the insurance around this time and they said, of course after we remove half of your payments you get like $75. As a refund? For two phones I had for two days? That’s insane. I’m still with them now because well, I don’t really know. I just try to avoid it like every other company who screws you over.
Please help me 1/5
I can’t see my bill statement the app always takes me to the main xfinity website when it tells me to sign in. I can’t see my bill statement how many gigs I’ve used or anything please fix this
Needs a little more. 4/5
The app is pretty basic. It needs some extra features for example; the ability to make advanced manual payments, additional info about data usage like hot spot usage and maybe the ability to shop for new phones and upgrades through the app.
To many quirks 1/5
I was excited when I switched over to Xfinity mobile...the excitement didn’t last long. This company has no clue what they are doing. Due to there error I was suspended because the system didn’t generate and take out the automatic payment even though it showed that it had on there app. So, 2 months later they suspended for a payment that showed on there end that it had been paid. Next I was told by an in store rep that I would be eligible for up to 5 lines but when I called to add the other 2 lines that my family needed I was told no that I was not eligible, so I switched from a company that I had 4 lines under false pretenses. I was also told that my phone number could be ported over but they lost my number, a number that I had, had for a long time and that children all knew. This company is by far the worst and now I’m stuck with them!
This is irritating 1/5
When I logged in. It stopped showing my billing info and everything. Not just app but the website as well. This is the worst ever! Please fix this. I can’t view how much my bill is! All it keeps telling is: “Something’s not Right. Please try again later.”
Not a happy camper 2/5
By omg i cant stand it anymore
Hello, so I’m trying to long into my xfinity mobile account to check the data on one of the lines I have. First it keeps telling me that my password is wrong (witch I know it’s not) so I say ok and go ahead and change it. That part was successful. Now once I’m in instead of getting the home screen for the xfinity mobile online it keeps redirecting me to Manage My WiFi screen (witch has nothing to do with xfinity mobile.) So I say ok let me chat with someone to get the issue resolved. The first person I explained the problem to just left the chat after telling him I changed my password. Then I get someone else and she say “ I’m so sorry about what happened to the last agent and I’m here to pick up they left off.” I say ok then once again I’m telling her the problem and boom she gone and another agent comes in and I wasn’t going through the story again. So moral of the story is with all of this that I just had to do I still never got an answer as to way I can’t get to the xfinity mobile main page to check my data usage for one of my devices. Not a happy camper right now. Please fix this problem.
Won’t show me the mobile info 1/5
The App keeps taking me to Xfinity WiFi and will not take me to the mobile dashboard and there’s no option for it at all. Horrible Xperience
Incompetent customer service 1/5
While the individual CS reps I’ve spoken with try to be helpful, the support team constantly drops the ball.
I have contacted CS by phone 4 times in the past 2 weeks about frequent dropped calls. As a result of the first call they sent a new SIM card (presumably to cure the issue) but it was shipped to my billing address (in DE) which is different from my home address (NJ). I called again 3 additional times to get the shipment sent to my home address, and twice again the shipments were sent to the billing address. Why in the world is such a simple task so difficult for them?
Total Incompetence 1/5
I’m a long time Comcast/xFinity customer and have almost no complaints with their internet, voice, cable or home services, but their new mobile service has been one of the worst experiences of my life. I’ve encountered nothing but incompetence with the dozens of Associates, Supervisors and store personnel that I’ve dealt with; the warehouse personnel who shipped and received my phones; and the IT department who can’t seem fix the website and App issues. I ordered my phones in December and I’m still having issues - I don’t have protection insurance (because they screwed it up), the App and website don’t match, and I can’t see my billing info on the App.
One recommendation, if you decide to go with them- do it in an xFinity store - DO NOT ORDER ONLINE!!!!
Useless App 1/5
By Andrew Rowe
One star is too much for this app, everything you try to do results in “Something went wrong, please try again later”.
So far bill looks to be 1/3 of Verizon bill... Will update and add more stars next month if that proves true.... Great service so far.
Pay system 2/5
It would nice to be able to pay your phone bill right away rather than wait for your bill to be automatically paid a MONTH AND A HALF later. Every other bill I have has the option to be paid right then and there. But instead you got to make sure you don’t accidentally spend too much on your other personal items before the due date....so please if possible can you please fix this or you know change it?
It’s a good app, but please fix 3/5
The Update Card feature redirects you to a Xfinity WiFi page. So there is no way to pay your bill besides calling.
App does not work 1/5
By Ms. Fogle
I am unable to use this app at all. It does not work on my device after I’ve uninstalled and reinstalled several times. I am logged out as soon as I log in to the main page of the app. It’s so frustrating I hate it.
Good app! 4/5
So far so good! Great Mobile service with BYOD, Hoyspot, Wifi Calling and VOLTE.
No problems thus far. Very helpful app 5/5
Like the rest of Xfinity apps, I am liking this one. Found my log in info automatically and started working without difficulty.
There needs to be a way to be able to pay your bill earlier than the due date on here. Not everyone has the funds in there account on that exact day. I would have better piece of mind if I could pay my bill early and not have to worry if I’ll have enough money in my account that day.
Waiting for payment to come out before my service get shut down. Contacted customer service and they said it would be taken out of my account (verified correct payment information). Need a means to manually force a deduction out of my account. Aka...pay my bill online myself. Please don’t allow the cell service to be like your cable division!!!
Pretty good 3/5
I hate how it rounds data usage up. On day one it says everyone has used .1 gig. Even though you get 100 Mb free. Super annoying and inaccurate. Customer support options aren't great either. Other than these gross the app is pretty good and is useful and easy to navigate etc.
Great app 5/5
Love the app. Cool design, works great. Good service.
Beats Verizon & all others!!! 5/5
By Ol' Texas Rocker
App works perfectly as does the mobile service! I had been getting robbed of hard earned dollars by Verizon for years but due to the great cellular service & coverage I hung in there. I was skeptical of Xfinity mobile until I discovered they use Verizon’s network! My contract ran out with Verizon & I jumped to make the switch!!! Couldn’t be happier with my decision!
Great Service - Poor Company 1/5
I can never log in to view my bill, I always have to call to get anything changed and they always tell me it will update at 5 am the next day and never does. Bill was an insane $200 for this month and I can’t even see my account for what charged it!! Feels like a scam and T-Mobile looks nicer and nicer.
Good idea but no 1/5
Ir was a good idea to combine LTE with WiFi hotspots but it’s very slow, both. I live in the middle of the city and I get very slow speeds on both, inside buildings forget it, barely any or none. Switching to T-Mobile
NO, Comcast 1/5
I updated the app tonight, and then deleted it. Why? Because it asked me to sign in to something called MyAccount.store, so they could share my information. Hahahahaha, no. Privacy is precious. I’m not giving mine away, especially since I’m buying my phone, I’m paying for the service. Comcast, I appreciate you, but I don’t need my info spread around to various advertisers.
Need to work out kinks 1/5
I really want to love this service but for their past week the mobile app is saying I’m not a customer. I spent over and hour on the phone, and when that didn’t work, went in to a store. Both times being assured it was fixed and i just needed to give it up to 48 hours. Both times, not fixed. I cannot monitor my usage and view my bill - and I’m sure while they are saying I’m not a customer, they will have no issue continuing to bill me.
I wouldn’t give any star 1/5
Worst service ever.do not recommend to buy this service.
Doesn't work 1/5
It claims I'm not a customer but I most certainly am. Comcast themselves suggested I get this app, but it does nothing.