Apple Pay option restored 5/5
A convenient app
App is fine 1/5
By unsatisfied customer #203,491
The app is perfectly on par with the service. My biggest thing is that the app asks you to log in every five seconds. And when the biggest thing I use the app for is resetting the WiFi. Because the service xfinity gives is awful, it’s a real pain to log in 3 times just to reset the WiFi that should be working just fine. Conveniently the only thing they don’t ask you once to log in for is payment. Almost like they’re more concerned with getting your money than providing the customer with quality product. It’s amazing they’re still in business. If I had any other option in my area I’d switch. But hey you take whatever mediocre company passes these days I guess.
Xfinity is soooooooo trash! I’ve been paying for 60 mbps and only have been receiving 15-20 mbps! I’ve had countless numbers of tech come out and try to fix the problem nonsense that nobody can get me the speeds I’ve been paying for! I’m about to cancel it if they can’t fix it tomorrow!
Needs more humans! 2/5
Sometimes you just need to talk to a human! And there is no easy why to do/find a chat
Poor app that makes it difficult to actually connect to Customer Service 1/5
By Scam by Vancouver Parking
Multiple and repeating loops to navigate to get to an ability to contact customer service.
That coupled with an inability of technical support to actually fix things makes this an extremely challenging product and app.
Excellent app! 5/5
By Paul New Haven store
Comcast has raised the bar in customer service and ease of management of my account and services. We dumped Verizon at one home and dumped Frontier at another. Hard to believe those jokers are still in business. Go Comcast 👏
Xfinity account 1/5
Terrible app u can’t pay ur bill online keeps saying I’ve encountered an error
What’s with paid reviews? 1/5
By Soylent Bob
You must sign in to get transferred to the website to sign in. What do you need the app for?
The app is designed to take your money, whether it’s paying the bill or buying more stuff. That’s it. It’s useless for anything else and deliberately clumsy and counterintuitive.
Loads of fake 5 star reviews inexplicably voted up confirm it. Many of them have NOTHING to do with the app (e.g. late payment talked to nice person on PHONE) and still get voted as “helpful”.
Notice critical reviews are constantly removed, but ancient 5 star reviews persist.
I hardly can get into the app and I can’t never pay my bill
Pay Bill Bug Not Fixed 2/5
It’s a great app, honestly, but I’m giving it a low star review so it can catch the attention of the app advisors. The pay bill bug is still not fixed. Other than that very handy!
Billing details are not desplayed 2/5
What do I want an app taking up space on my phone if I cannot even see details of the charges?
Love it 5/5
Bill pay not working 1/5
Updated and now my bill will not appear and can’t pay my bill either
Newest update 3/14 3/5
The bug fix for bill pay has broken my option to pay my bill which is new. My bill will not load and I cannot make a payment from the app. This was the third try in the past two days.
Xfinity just raised my bill by $21 a month and didn’t give me a warning and I cannot figure out why. This app will not load my bill, which feels very convenient in Xfinity’s favor. Looking for new providers TODAY!
Bill pay bug not fixed 4/5
The update didn’t fix the bill-pay bug. Otherwise, it’s a solid app that is user-friendly and easy to access.
Paying bill 1/5
By Pheebster Fan
App will not load my bill for payment. Supposedly bug was fixed. Downloaded update and surprise! It still won’t load my bill. Hey Comcast maybe customers should charge you for all your issues instead of you raising your equipment rates and all those stupid recovery fees you force customers to pay.
3/15/17 update 2/5
I can view my bill and I can’t make a payment. Please fix. iPhone 8 user
Update didn’t work 1/5
By The B0Z0
Can’t pay my bill on the app even though the update was suppose to fix it.
Still has bug 3/5
When trying to view or pay the bill
Not really customer focused 1/5
Very disappointed in this application. As others have pointed out, the app allows you the ability to “Manage your plan” but only up-selling services and option you most likely don’t want. In addition. EVERY offer that was available to me, a long time internet customer, had in the “Plan details” the restriction “New residential customers only.” If it’s for new customers only then don’t list it as an offer to current customers. All I wanted to do is upgrade my internet to a higher data rate but I got so frustrated with the app I gave up. Comcast you just lost some money with your marketing tactics!! This kind of behavior is why the cable tv industry has such a bad reputation. If your going to provide the ability to “manage” your plan to your customers then let them manage it!!
Generally, I found the app clunky requiring me to log in over and over again. I also had it tell me numerous times that there was a problem and to contact the support number provided.
Might be worth it if Comcast internet worked!!!! 1/5
Comcast constantly has problems! Have them for internet, but without my cellphone provider, I could not communicate with them, because their internet goes down and they tell you to check the app!!!!
1.38.2 version 2/5
Doesn’t load billing info .....indicates it can’t be loaded at this time. And my auto-pay failed (I pay off entire credit card balance every month)
Can I rate zero? 1/5
I can’t even check when my contract is up. All I wanna know is how much longer I’m stuck with this junk company
Worthless Now 1/5
After the most recent update, I can no longer open my bill. Funny thing is that this update was supposed to fix the issue. Not.
Great App 5/5
I really like the app. I really don’t have anything bad to say about the app. It’s easy to use and navigate.
Bill pay 1/5
Did the update and still can’t load my bill and or pay it
I normally don’t complain; however, this app is ridiculous as far as trying to set up automatic bill pay. I’ve tried for an hour after hanging up with a customer service agent. It just sits there and doesn’t take me to set up my information.
I wouldn’t give it 1 star 1/5
I’m so disappointed. I’ve been trying to use the app for probably 5/6 weeks. I’ll periodically download it and try to go in but it always says error loading so essentially I’ll delete it since it’s a waste of space. It’s not my password or username as I can log in from Google.
App review 5/5
I have all info I need right here on this app plus the other app be nice if they where combined but non the less great job.
Switching Between Accounts 2/5
To date have been unable to list multiple accounts and thus can not switch between multiple accounts!
No details for outages 1/5
The apps goes in circles when there is no service. Does not provide any details. Many places takes you to the same screen with no info
Apple Pay is back 5/5
I love this app. It keeps track of all my bills and lets me use the ease of Apple Pay to pay my bill.
It’s also convenient when an issue arises it tells me if my service is being interrupted and I don’t have to call.
Not user friendly 2/5
This app will show outages but does not enable setting management or profile updates.
And navigation is severely limited.
For Monkeys 1/5
This app is awful. No updates to when or why or how long outages are. No warning about “maintenance” that cause outages. The app takes you in circles as you attempt to try anything. Don’t waste your time.
App does look nice tho haha
Outage Reporting & Updates 1/5
By Just me eeb
Comcast is experiencing a major outage where I live. Their telephone support earlier today had an estimated time for the repair to be complete. Nearly 2 hours after that time Pasted I called for an update. The message said major outage check the website or this app for updated information. The only information on this app tells me my phone, tv, and internet are down — like I haven’t known this for the past 6 or 7 hours. Why can Comcast tell the affected service areas and an estimated time of repair and keep the info updated. This app is supposed to provide outage updates and it doesn’t provide anything useful.
No service. 1/5
I simply tried to change the day when my bill was sent since I travel a lot at certain times of the month and ALL I could get was a bunch of requirements. I’m moving so I will just kill cable. Here I come, Netflix.
Almost poor 2/5
I tried to leave a comment at “customer comment “ but found no way to do so. Next wanted to check my data usage but couldn’t find anyway to check it. It does have a lot of info. ; but not what I was looking for.
Dysfunctional app 1/5
This app is as dysfunctional as the Comcast cable service and their customer service. It’s appalling how a multi-billion dollar conglomerate can still operate as badly as they do without imploding.
I have never had a problem using this app. It is simple and easy to navigate. Thanks Xfinity for making it easy.
Dumb changes made the app useless 1/5
From a super useful app with a built in chat and the ability to report problems right there inside the app Comcast made a useless app that can only "schedule a support call". Very dumb move. I don't want a call, I want to chat. I don't want to spell my name and address countless times over the phone, I want to chat with an agent who already has all my information.
Can’t pay my bill 3/5
I’ve never been able to pay my bill online because it has never worked, so I’ve been paying through the app. Now this doesn’t work either. It keeps saying, “Restricted Section.” I’ve uninstalled and reinstalled the app twice and still no go. I guess I’ll dig out my checkbook. :-))
Other than that, it’s a decent app!
Very limited 1/5
This app doesn’t let you do much of anything
I just downloaded the app and when I try to sign in, the app tries to connect to Comcast.com to log me in. I login and then the app says it wants to connect me to Comcast.com to log me in and it goes in a circle never actually logging me in
The best!!! 5/5
The app may not be perfect, but it’s pretty darn close to it. Just need a little patience to read the instructions and start enjoying the app. 95% of all the things a customer can do (or want to accomplish) are covered in the app, and there’s a 1-800 number when you need to manage the other 5%. Thats way better then most other apps. I for one am happy with the controls and the quick access.... thanks Comcast.
By far one of the worst apps I have ever used, and thats not even including the phone system that they have setup for customers. Service is horrible, then dont offer any upgrades to accounts when the company knows that they could offer a much better deal than what the consumer is currently paying for. I tried paying my bill on the app and it keeps troubleshooting which is really unprofessional for a company as big as this one.
Don’t call us we’ll call you 1/5
By Educate UNO
Don’t waste your time trying to use this app to contact Comcast. I tried using the app’s call back feature. They said they would call back in a minute and they never called. So I set a time range and guess what, they never called back.
Just tried for a reception problem. Able to do a system refresh which was only partially successful. When offered connection to more advanced help, after accepting the offer, the app appeared to freeze. Tried twice, same result.
One of the worst 1/5
One of the biggest companies in the world and they can’t even make an app that loads. If you’re slightly out of date on an update, it just won’t work. No message telling you to update, it just hangs. Startups with a million dollars of funding can build better apps. CEO should be ashamed and fired immediately. Tech company that can’t make the most basic tech. What a joke. If it wasn’t a government monopoly, they’d be out of business.