Absolutely no help in managing my account 1/5
This application is pretty much useless when it comes to managing your account. I signed up for HBO to watch a series, and now that I’m ready to cancel it, this app just keeps opening a page that says “congratulations we provide service to your location”. And I’m over here saying “of course I know that already I’m trying to cancel it!!”
Completely useless app, and if I didn’t live in a part of America where Comcast has a monopoly, I’d jump ship as fast as possible.
Best of luck to you the buyer.
Poor App 1/5
By not a goid app
This app is useless. You can click through everything and never find the answer to a single topic you are hunting for. Getting help is buried in layers. All I can say is good luck - you’ll need it! There aren’t answers to your questions here. Just go to Google to ask your questions.
Come on XFinity! Get an App that actually helps. I have to have 3 XFinity apps on my phone - why in the heck can’t you just have one with topics or tabs to pick from??????
Where is email? 2/5
The app exposes TV. Internet. Phone. But not email. Need a quick link to comcast email
Starting to Feel Like it’s Not Worth the Effort 2/5
It’s cool and all - not exactly something I need, but I can see how some people would find value in it (restricting Internet access, etc.) but two updates in < 24 hrs is an automatic deduction; test your software more thoroughly before releasing it into the wild!
Unable to access details 1/5
By My love was bought
Neither of their apps work for me and “tech support” best advice was reinstall. Yeah - that didn't work
Lots of room for improvement 3/5
I have had my set top boxes indentified in the app, but as of a week or so ago, the boxes aren’t labeled anymore. And when I click “identify this box” a window pops up saying to check the back of the box to make sure the numbers match, but there is no option to click “ok” or type in the number or anything. There is only an “X” to close the pop up window, leaving the set top boxes unidentified.
Can’t login... 1/5
I can’t login to my account anymore, and when I try to do a password reset it takes me to a page that won’t open because of “too many redirects”. Reset my password through the browser, then tried to sign into the app...and it just continues to loop me back to the sign-in page.
Comcast is crap! 1/5
Spent an hour on the phone with Comcast to try and rent a movie. I said screw it and got it on Amazon Prime for the same price. And I didn’t have to talk with some 3rd world idiot from India. I’m about done with Comcast.
This app will not allow you to check service outages, contact customer service, report a problem or even see why your bill jumps by $60/mth when you add a $15.00 HBO subscription. It also won’t let you change your plan or anything else that takes 6 hours on the phone with horrible overseas customer “service” reps. Don’t waste your time unless you just need to look up your account balance.
Now harder to use 1/5
Use to be easy to send a refresh signal to my box. Now I have to “troubleshoot” and keep getting an error. Only option is to unplug the box. Ugh.
I could not complete installing the app 1/5
The app downloaded. When I opened it and started putting in my info. I got 50% done. Then I could not find a way to get to 100%. I tried several times without success. Very frustrating. I gave up. Why is it so difficult to deal with Comcast?
I really appreciate this app 5/5
I really appreciate this app and how responsive it is to my time and needs
Atrocious App 1/5
I am the primary user. The bill comes in my name and I am unable to pay my bill with terrible, terrible app. Using bill pay from my bank. Xfinity just getting your money even later.
Another poor Comcast app... 1/5
Forced updates! Crashes on multiple phones, lags. But at least its marginally better than their horrible TV remote app, which was very bad before its forced update, after the update, there is no way to determine if the program. You set to record actually will record as they removed the red dot that shows when it accepted the command. Worst app I have ever used, and worst company period.
Prices are outrageous and service is poor...especially customer service...no one can fix recurring billing charges...
Nothing works when it’s not working 2/5
My internet is out, the troubleshooter can’t connect, and the online scheduler to speak to support is down. What’s the point of an app — or subscribing to the service — if it can’t do anything but process my payment?
2 stars for UX/UI
Basic question 1/5
When you advertised your service, it had to be 24/7🥵🥵🥵🥵 don’t tell me to call back at normal business hours!!!
Waste of Time 1/5
It amazes me that companies with enough money to buy off entire swarms of politicians and monopolize huge markets can’t afford to make a decent app. First, I downloaded the “wrong” app, as if there is some compelling reason outside of terrible internal BU structure to have multiple apps to manage your account... I can’t update an expired credit card without a recommendation to call in or visit the website... yet I can add a card in the pay now section.. seriously, did anyone test this? Ever heard of use cases? Rebranding still see’s Comcast as one of the worst companies for customer service and they’ve taken that legacy to the AppStore. If you think this is a useful app, you either love the idea of disappointment in the general public, or you need to retire, it’s time.
By Ins dave
When you do the update it wipes out all your information and then won’t let you sign in. It keeps taking me to the “oath....” website and then times out. Not even worth a rating. Then I get an email telling me my payment is due. That link doesn’t work either. Tried on chrome and safari. No luck. Dish here I come. They will at least take my money.
My most regular app 1/5
By Donut Officer
I visit this up all the time – because Xfinity crashes every week. The app does nothing. And hour after i lose service the app tells me I have an outage in my area. Bravo. Not.
Force Closing/App not standalone 3/5
When trying to add an appointment time to my calendar, the app kept force closing. I know it’s simple to add myself, but if the feature is there it should work. Seems like a simple bug fix. Additionally, when you click on many options in the app, the system just takes you to a website. What’s the point in the app if you can’t do everything on it. It’s just as quick to sign in to the website in Safari if that’s the case. Recommend modifying the app to work independently from a web browser for a more streamlined experience.
New customer here. It’s out of hours and I am attempting to reschedule a service appointment on line. In order to do so, I have to complete account setup. Part of setup is selecting such things as automated payments and paperless billing. I don’t want either so it won’t allow me to finish setting up account. As s result, I can’t reschedule appointment. God knows, I tried. Let’s go back to reason I scheduled service to begin with. In six short weeks I’ve lived here, the cable on one of my TVs has gone on fritz four times!
Great app 4/5
It’s so convenient I love paying my bill with the app with just one click
Loading sign of death 1/5
This app is no longer working!!! Ugh... I guess I’m going to have to pay my bill via carrier pigeons.
Great installer 2/5
Eric was great.
I have to say I am so totally disappointed in the new channel lineup. When I called to have XFINITY installed in my home, I was VERY specific about the channels that were watched in my home. It turns out that my favorite station Discovery ID is no longer available. The technician called customer service. The customer service man was horrible. He kept saying it was not part of my plan. I wanted the station so I asked him how I could get it. I was informed that it is no longer on the XFINITY lineup. He suggested National Geographic as an alternate choice. He also said I could stream it on my Samsung smart tv. WRONG I can’t get into Prime video. Before switching over I just used the XFINITY app to watch Prime. It’s looking to me that Direct tv wasn’t so bad. When my two years are up I will not start with XFINITY.
PLEASE PUT THE RESTART BOX BUTTON BACK WHERE IT WAS 1/5
PUT THE RESTART BOX BUTTON BACK WHERE IT WAS. I HAVE TO USE IT EVERY DAY AND ITS NEW LOCATION IS EXTREMELY INCONVENIENT AND UNNECESSARILY TIME CONSUMING. PUT IT BACK.
New version is broke 2/5
By Squishy banana
As of 5/17 this newer version won’t connect to my modem to enable remote reboot, wether your on your home network or LTE.
We had a internet outage for ten minutes. No outages reported, really?
Hopefully the Dev’s will get a fix for this asap.
Poor Troubleshooting 2/5
The troubleshooting feature hasn’t worked properly and hasn’t really improved much over the last 2 years. For example, right now the app says my Internet modem is not connected. I tell the system to restart it; it does the restart sequence & says that it’s checking results. The app reports that all is good on that view but reports it’s not connected on another view.
No guide online 1/5
Only a list of channels; but not MY channels,all 420 channels.
Cannot see a list of current shows that are on.
Search function is a lust if FAQ’s.
May 16 app update - you broke it 1/5
By pais sw
App no longer gives you the status of your equipment. I used to get a red or green dot beside the equipment, then clicking on equipment would give me a bit more info. Now the web site still provides that extremely useful info but you broke the app. Thanks.
Pretty useless 2/5
Can’t even see other channel lineups.
Never works right 1/5
Right now this app is showing my TV not connected but I am watching it right now.
Restart cable box option 1/5
Since the last update 5/15/2019 the option to restart your box is missing. Bring it back
Good app, good service! 4/5
The app is good and seems to be getting a little better. I love how you can view and pay your bill! Usually good customer service and my appointment with the cable guy was right on time! He was helpful and courteous! Thanks!
Very Limited 2/5
By EYE MONEY III
The app has very little functionality beyond billing and viewing usage. The help features are the traditional “have someone call me” or slow chat. It would be nice to be able to use the app to manage and change plans.
This app never works 1/5
I’ve not been able to check my account via the app in months. It just says I don’t have service and sends me into a circular goose chase between websites and apps. So frustrating.
price of account 2/5
By judi 3 05 1943
why hasn’t my payment gone down since my phone is paid off?
Consumer alert 1/5
Do not get Comcast!! They have you sign up with certain channels then without warning they remove channels and don’t tell you. So you will be paying same amount for less channels. That is a ruse and a rip off. It’s called misrepresentation and it’s fraud.
By sk vala
Just got comcast tried to set this up. And cant even connect
Unable to check internet speeds 1/5
Basic functionality should include troubleshooting internet speed issues (e.g. why slow, if a local or regional issue); however, the functionality fails every time the app is used with an error message with no additional details
La aplicación no refleja cambios en las facturas!!! Tiene un tratado como de dos meses entre el monto real y el atrasado!!!
Won't login! 1/5
To login, the app takes me to a website. When it does that, the authorization page fails. Typical Comcast.
Junk Now 1/5
Redo the latest update to include status of internet connection at all times! Went from better to worse on the latest update.
By None 305
The licensing i did not agree to !
Poor service 1/5
Ever since they moved all things towards the app, that doesn’t resolve my issues, you can’t get a person on the phone that can provide the needed help. My internet is once again out and I’m paying for crappy service and have to use the app to resolve things
The worst (like everything Comcast) 1/5
If you expected that a company that had to do literally nothing to win your money (since they’re often the largest or only real option for internet) wouldn’t lift a finger to make their app usable, you’d be right.
Whether it’s a confusing upgrade / downgrade interface, not explaining charges, offering no clear way to contact support beyond a useless chatbot, or having to log in again for no apparent reason for basic parts of the app, Comcast is taking your cash and increasing the suckitude.
Xfinity Customer Service 1/5
So far this is pretty bad. Can you make it any more difficult to get information on your own account.
Data limit alerts 4/5
Needs to have a way to set up alerts for when your data usage hits certain thresholds. Otherwise decent working app.