Xfinity My Account

Xfinity My Account

  • Category: Utilities
  • Release Date:
  • Current Version: 1.58.4
  • Adult Rating: 4+
  • Developer: Comcast
  • Compatibility: Android
  • Links: Google Play Store
2.95138
2.95138
33,769 Ratings
$ 0

Xfinity My Account App

The hassle-free way to manage your Xfinity account anywhere, anytime – with no call needed. It’s easy and fast to access and personalize your WiFi name and password, check for service outages, troubleshoot or refresh your equipment, view and pay your bill, find out your tech’s arrival time, view your channel lineup and update your account whenever and wherever you want. Billing • Check your balance, view your bill history, and pay your bill using a bank account, credit card or Apple Pay • Sign up for paperless billing with EcoBill to receive monthly statements to your email inbox instead of your mailbox Manage Your Account Information • View your channel lineup • View and edit your account information, such as your contact phone number, password and email address • Look up or change your Xfinity ID • View information about your internet usage • View your Comcast Digital Voice number Setup and Troubleshooting: • View or personalize your WiFi name and password • Refresh your X1 TV box and troubleshoot your Xfinity devices • Check the connection status of your devices and get updates on service outages • Use the Xfinity assistant to ask questions and get help • Set up your remote to control all of your entertainment Appointments • Check the status, reschedule or cancel your service appointment • Find out your tech’s estimated time of arrival Contact Us • Request a call back from an Xfinity representative • Find the nearest Comcast Service Center • Learn more about 'Do Not Sell My Personal Information' options at https://www.xfinity.com/privacy/manage-preference

Xfinity My Account app screenshots

Xfinity My Account app reviews

  • Not recommend even to my enemies 1/5

    By prince.adii
    I worst mistake choosing xfinity if i have only option to choose xfinity as internet service provider i prefer not to have internet at all.
  • Setting the bar low 1/5

    By TexasJohnny
    Our TV has been out for three days. The APP says there are no outages. Might be time to look at AT&T.
  • Terrible customer service 1/5

    By Andrius209
    A “planned” outage that customers were never informed about is now going on 12 hours on a weekday. Nearly impossible to get a human on the phone but even when you do they act like a robot anyway. Get it together Comcast, you charge all this money for poor service with no communication. Costing me time and money that I’ll have to fight to get reimbursed for. Thanks a lot.
  • App does not work 1/5

    By tccamera
    I was updated to a new version and it won’t open. I am now unable to get my any help as when I call the auto attendant refers me to the app. ARGH
  • Never get bill notifications 3/5

    By Lenia118
    I have the notifications turned on for the app on my phone but I NEVER get them. I have to physically open the app every single time to see what my next bill is, which is annoying because without a notification I can get very forgetful. Y’all need to fix this
  • Why do they make it so hard. 3/5

    By JosephF16
    You need to make it easier to use and identify the apps better.
  • Useless app 1/5

    By spbailer
    Totally useless app. Can’t get an answer to a simple question. Thought I could avoid the inane xfinity “help” phone system by using the app but no such luck. What does it tell you that the user names “unhappy user” and “angry customer” are already taken.
  • App 1/5

    By Bobfred200
    Worthless when you cant connect to internet. I should not be forced to use my phone.
  • Easy to use 5/5

    By Jailhillrapture
    Love this app for troubleshooting, finding outages, accessing my account
  • Imagine if the power company made you download 5 separate apps just to get juice out of the wall 1/5

    By Abdjcushbdjs
    Imagine if the end of life’d your breaker box in the middle of the work day Imagine if they charged you different rates for different amps Imagine if they strung you through 56 different automated phone menus just to get some help
  • Lose internet 1/5

    By Grit819
    I lose the internet constantly!!! Just about anyTIME I try to use it, power down my phone and restart.... THIS IS GETTING OLD! Never happens on my computer; however, I am always on my iPhone!!!!!!! You got a 1 simply because I could go no LOWER!!!!!!!!!!
  • Worst virtual customer service 1/5

    By xfinitymike89
    It’s hard to get in contact with an agent when you need one. There are certain things you need help with the the virtual agent can not assist you with. I need to speak with a live person. Bills never make sense, then credit never gets applied as stated. You need to get real people back on the phone to have a better understanding.
  • Not loading 1/5

    By RMONTALVO63018
    I’ve been having an issue for Awhile now. The app won’t load properly. No matter if I’m on wifi or on cellular data. Not really sure what’s going on.
  • Annoying Hassle 1/5

    By Pawelsoft
    Can't activate home internet without first installing a stupid app. What do you think I'll do after activating? That's right. Delete the stupid app.
  • Absolutely terrible customer service 1/5

    By EgnarMD
    For as much as I pay (nearly $300 per month), I would at the very least expect consistent service. Unexplained outages are common and automated customer service responses are woefully inadequate and are an incredibly frustrating waste of time.
  • Modem issues 1/5

    By Zandrel
    I shouldn’t have to wait 10 minutes every time my modem has an issue when I’ve already reset it manually…. Wast of my time every time.
  • Pointless App 2/5

    By 3709521479
    Almost every option in the settings menu will take you out of the app itself, open a safari tab that will overwrite whatever tab was previously open, and make you sign into their browser account center to complete the action. What is the point of the app if its only function is to link you to out of app browsers?
  • Not user friendly 2/5

    By JimJay111
    What else can I say. I can’t even find payment history easily enough. I feel like I’m looking for a needle in a haystack.
  • Ditto 2/5

    By Shari I.
    The issues are always the same. Lousy connection and over priced.
  • Easy access to my account 4/5

    By Charlie49006
    Can handle most things in the app and when needed has a great Chat feature.
  • Activating Third Party Modem 1/5

    By TwiliteZoner
    I have been trying for more than an hour to find where I can activate my new modem. It is the same model as the old one, but new serial number. The links for Activate Rhird Party Device take you to a screen that lets you see and compare third party modems, but there is no clear way to activate a new one. Very frustrating and poorly designed app
  • Worthless 1/5

    By asdtubjiu
    All I wanted to do is see my data usage record. After following every link and running circles in support, 45 minutes later I’ve still no clue how to find this info on my account.
  • Xfinity 1/5

    By Mr Don't Get It
    Yes it appears you’ve made some upgrades alright. Now I can’t view my own cameras cause I’m not “Authorized”???
  • No way to request an agent 1/5

    By Moghuls44
    I have gone through the support question flow. Answered all the questions. Nothing matches the issue I have. So I ask for “agent”. And then it puts me back on top the question flow. Went over the flow like 5 times and gave up.
  • App not so good 1/5

    By Sookie Doofus
    When you have no Internet connection you have to use cellular data. Kind of why I have Wi-Fi in my house so I don’t have to use cellular data. Why doesn’t Comcast have reliable consistent Internet connection?Wish this company could get it together.
  • Can’t remove expired card 3/5

    By Gary W Martin
    Cannot remove expired card
  • Too many outages 2/5

    By Appd-out
    App works fine if you want to check your bill. It is of zero value for support. You ask a question to an ai assistant and if it isnt related to billing good luck. A very frustrating experience. There seems to be outages every week. Internet goes down for 2 hours and there isnt a hint on the app when it comes back up as to why there was an outage. First thing they want to do is blame your equipment in troubleshooting.
  • Only App I have Problems With 1/5

    By Twiggyy58
    Extremely hard to login. I usually have to call because app won’t open. Please fix this App!!!!
  • App is great! 5/5

    By dadtimes 3
    Ability to see all the details of the account in one spot is great!
  • App is weak 1/5

    By Clifford D. Staley
    So said I was having problem with tv. Offered restart. App said done. Restart still in progress. App says everything is working fine. I can’t get my recordings. Try later. I wonder if unable to send payment works. Please check later?
  • Do they pay Customer Service by the minute 1/5

    By Treyonna1
    Am I the only one that sits on the chat with one dang question only to have the rep talk about the weather, compliment me on my name, thank you for being a valuable customer, and then ask you about signing up for a plan adding it with the current plan???? Did I mention having you hold and hold and hold then start typing then erase, pause and type again. I swear this is the WORSE CUSTOMER SERVICE IVE HAD!!!! Text took 22 minutes and could have been 5. Please give these people a flat pay and MORE Training. Tip Of The Day- Call customer service Phone Support
  • Everyday we are told to reboot our modem 1/5

    By Rawbert904
    We have to finally leave Comcast/xfinity for good. We haven’t had a full day of service in over 2 weeks, with today being the worst. No way of contacting anyone to actually correct the problem. Only an automated service to troubleshoot the modem. I’ve tried using the chat feature thinking it’s a person, nope! Just another automated machine telling us the same thing. Sadly, I don’t think you realize how bad your service is in our area, since WE HAVE NO WAY OF TELLING YOU OTHER THAN A REVIEW!
  • Awful company - run 1/5

    By Armcannon9
    If you have literally any other option, stay away.
  • No more Comcast 1/5

    By ToxAxe
    So I rather have no internet than using this guys. Will never use Xfinity for any service
  • Xfinity 5/5

    By Nick Carly
    I couldn’t ask for a better application for service and information about everything.
  • Where’s the customer service when needed 1/5

    By daBoy that Runs
    Band of thieves is what I consider this company. The outages are not credited to your account unless the customer contacts the hard to reach (on occasion hold times can exceed 30 minutes) customer service. The the customer must prove to the customer service agent that our outage record(s) match Comcast/Xfinity listed outage records to be credited. Otherwise, Comcast/Xfinity’s pockets grows exponentially as our bill does too. Shouldn’t our account be automatically credited for when there dead tv/no phone service/no internet service just as our bank accounts are automatically billed every month? Isn’t that considered fraudulent billing? Feel free to prove me wrong but I have proof!
  • Terrible company! 1/5

    By F780613
    Terrible company!
  • Xfinity app is no good 1/5

    By 1Jitzo
    The app doesn’t work as an app. It does sometimes but other times it’s like a web page or it looks like a preview from the App Store. As much as I pay for monthly services I should at least be able to come manage my account on a working app. Otherwise, what’s the use?
  • Customer service 1/5

    By Michelle16666
    I have never talked to anybody as disrespectful has these people. They are like talking to a wall
  • Stuck in an infinite loop. Nice. Hello??? 1/5

    By MikeyP1024
    After login displays Continue. Tap displays message already logged in sends back to login in screen. for(;;){}
  • New Customer Happiness 5/5

    By lorelei Z
    I have been an xfinity customer for less than a year for our wireless internet provider. I moved and chose them when Google fiber wasn’t offered. I had been a GF customer since they came to KC… probably 5 years or more. I cant say enough about how impressed Ive been with every aspect of Xfinity service. From the self installation and the assistance available if needed (I needed it) To the ease of use, It is just as fast as Google fiber ever was. And I had their fastest available. It has never gone out like GF did and we get a strong signal in every room of our avg size house. I no longer have kids at home streaming music and playing games on x box live while face booking and tik tokking like I used to BUT for a house of 4 who still rack up more than avg weekly screen times as well as a having a host of smart home products connected, such as lights, cameras, door bells etc. I have no complaints. And their app makes it simple to manage your networks and account. HIGHLY RECOMMENDED!!
  • Fix Your App! 1/5

    By Donna Cakes
    please fix your app! it is completely useless.
  • Stopped working 1/5

    By Moose4547
    This app stopped working about 2 months ago. Open the app and it just sits there loading. I’ve checked several times and usually just close it after about 5 minutes of waiting. I’m over it.
  • No options to delete channels 1/5

    By progressive#1
    Couldn’t be easier to add channels and make the bill even higher but absolutely possible to delete channels or find a way to save money without having a car being subjected to 25 minutes of hole and then a sleazy sales person trying to manipulate into keeping the plan that you had. Fed up
  • Lousy customer service 1/5

    By parthb
    What good is an app when you can’t get solutions to problems? You can’t speak to someone, and all you get is automated messaging help. I’ve had outages, interruptions in service and no good way to reach anyone at xfinity. I hope market forces end the monopoly this company has on us.
  • App is worst than Customer Service!! 1/5

    By GluMobileSucks!!
    If I could give it 0 stars, I would!! Worthless App that gets worse the more you use it just like all your services, like Phones(Terrible & only works 75% of the time), Internet(fast but only works 80% of the time) & TV(Ripoff, We Pay more to get less channels). But nothing tops your Phone Operating System(that doesn’t understand us so it puts us on hold for 15-20mins with loud awful music then drops our call so we have to do it all over again) & your Customer Service(clueless people who prefer to transfer you over & over & over so they don’t have to actually help you). It usually takes me 7-10 calls before I actually get someone to try & help me, so at least an hour. This should be your slogan: “Comcast, the company that hates its customers!”
  • Service 1/5

    By ethel6
    Okay I must say your telephone service stinks. Who wants to be told you must except what I want no matter what. And wait 10 minutes and call back if this doesn’t work. Which what I need is not any where near the forced recorded message.You have many unsatisfied Customers.
  • Almost as bad as the service 1/5

    By Hanky773598
    App is horrible, unless you like wasting your time thinking there might be an answer to your problem in there somewhere. Unfortunately the problem just seems to be Comcast in general, service goes in and out all the time. My internet service goes out EVERY NIGHT and I need to reset my modem to get it running again. I go to the app for answers, normal answers like; An accurate timeframe to expect service back by (considering I’m paying over 200 a month id like to know when the expensive service I’m paying for will come back). I also find their robot customer care chat feature completely helpless and find it funny they don’t offer a phone number or real person to chat with. What a joke
  • Great app capabilities to manage and test 5/5

    By LanierTiger
    Easy to manage network and test speed to gateway