This app is fine, I can look at all data usage from my cell phone and check my bill make sure I’m not going over what else do you need it for? good app
This app has been down for months 1/5
It’s broken! Just like Xfinity’s customer service! Stay far away if you have other options!
Crappiest service 1/5
More out of service than connected, is there no one that can compete with these idiots
Bill pay through app 5/5
Smooth no issues and done within about 3 minutes! No glitches to pay bill.
3 days and counting with no internet 1/5
By angry customer in georgia
App shows all is good with my internet and cable which is definitely not the case. Useless app.
Poor customer service 1/5
I have been a customer for 30 years and continue to put up with horrible service. The product is great so I stay. If you have to call, you’re wait time is usually 20 minutes to talk to someone who can’t speak English and has no knowledge. It gets worse every year as the price goes up. If I had an option I would change.
Comcast is 👎🏽👎🏽👎🏽 always having problems with cable or internet it’s ridiculous!!!! I pay my bills all I want is service.
Don’t use this faulty app 1/5
For the past 3 months I have had an issue with Comcast they credited me for something they didn’t put on my bill and every time I access the My Account app they say don’t use this or the Xfinity online to see what your bill is. The customer support says you have to go by the invoice which they don’t have access to until 7-10 days after your billing cycle ends. What is the point of the app if you can’t trust it to be an updated bill amount. So now they are recharging me for a fee that was waived, due to a Comcast agent making a mistake.
Won’t work 1/5
I’ve deleted and reinstalled the app several times now and it keeps saying “you are logged in but we are unable to access your account details. Would you like to try again?” It’s not once let me log in to my account!
App shows wrong information 1/5
My package is Supposedly Extreme Pro. App shows Blast Internet. Customer Service has no explanation why.
Too big to fail 1/5
By Ancnzjdj cbsjeot absndkx
If you are (whoa) “COMCAST”...(WOW) then when my internet is down when I have a guest, I should be able to reach a human who can tell me what is happening. Terrible service. I’ll say it once more. Terrible service. Even if there were a sad, elongated Pinocchio to tell me everything was going to be okay.. I would be more comforted knowing his nose was growing like Santa’s c*** when an overdeveloped pre-teen plants upon his member than the response I’ve received from xfinity. I put my trust in you. I feel deceived.
The app does not allow you to do the features the voice recording states it can do. Like “manage your bill”, there is no information that allows you to view a billing increase.
Also there is no information or notification given to the CUSTOMER when charges change.
Terrible company that should not be allowed to provide service in this country. You need to do better Comcast!
Not good 1/5
I transfer my service and this app it still appears my last address and still charging me for the service at the old address. And try to get this fix through the app and I can’t so now I guess I’ll just have to drive all the way to speak with a representative
Kind of lousy 1/5
It doesn’t really feel like an app. It takes you to a sign in screen online, no fingerprint identification. Why call it an app when it’s a web based function? Very irritating having to enter username and password. First world problem, but Xfinity is clearly lagging and behind the times.
What’s the point 1/5
What’s the point to having a troubleshooting option when there are 3 options to choose from either, OnDemand not working, cable box acting strangely & I see error message and the first 2s only trouble shooting option is to restart the device and when it Inevitably doesn’t work the app says you need an expert and then offers “common problems and solutions” which is videos on YouTube that are disabled or don’t cover any issue other than how to use functions of the box like how to use the record feature on DVR. Or you can tweet @comcastcares or schedule a call I’m struggling to see the value of a trouble shooting section when you don’t offer any actual troubleshooting beyond the features that if you can’t figure out maybe reading a book would benefit you more than watching Keeping up with the Kardashians. I know you don’t give the app more features than it has since to much access to the troubleshooting of a cable box could create issues for those who need a YouTube video to figure out how to record a show. Still couldn’t there be more than restart and YouTube in the troubleshooting section?
Can’t even login 1/5
Won’t let me login.. throws 503 error. Fix and I’ll update my review
App showing error 1/5
By Praneet Kaur Bhatia
This new update does not allow me to login to the app
Not working - bad gateway message 1/5
You cant login and get a bad gateway web page.
Completely worthless 1/5
Every single problem I have with Xfinity..... cable, phone, ridiculously slow internet speed (after paying for higher speeds than I should ever need) that I try to resolve on the app ends in me contacting customer service over the phone. I had xfinity in Virginia for almost 4 years and anytime I had a problem it was fixed almost immediately. Here in Texas....... well, I’m paying for 400 mb and get 50!!!!! This is ridiculous. Cannot wait to get out of this service (worth paying for the early termination fee) to go to a reliable company. Terrible, worthless, complete waste of my money for a completely garbage service.
Installation very bad not to mention horrible job that I had to pay for a 0 Star 1/5
By Your sorry
Love the app that Xfinity has to offer there is nothing that u possibly can’t do on this app . I’m a new customer so as of now I’m very pleased of the set up they have . Xfinity is always there for me no matter about the time etc. keep up the excellent job that ya are doing . But I do have _l have 1 complaint though is when I got my service set up which I’m still complaining about is all of those wires hanging down on the floor Ext. Well for the service installation fee was horrible. If I knew it would look so horrible, me as an senior citizen I know for a fact that I could have done a heck of a lot better service my self! As far as this problem if there was a 0-10 it would sure have been a zero minus zero !!!!!!
Thank you Xfinity for such a horrible installation job you have done
I’d prefer 0 1/5
This is the worst app, it never works. Every time I try to open it it tells me I’m logged in but it is unable to access my account details. I got the app to make paying my bill easier and it has been anything but. I still have to go online and log in anyway so I will be deleting this app.
Terrible internet 1/5
My internet goes out everyday, my apps on my tv won’t load and I can’t even chat to troubleshoot with Comcast because my internet isn’t working!
This app controls my triple play experience 5/5
By The Banker Man
I use this app to manage every aspect of the triple play account. I can view a bill, contact customer support, check the status of my services, and even remotely restart a cable box or router. Very easy to use.
Way better service than ATT 5/5
Comcast exceeded my expectations when I had technical issues with my recent home WiFi coverage. Per our very own community site Comcast Mgr and a very knowledgeable service person named Ryan, I now have the WiFi system coverage throughout my entire home without the use of expanders. Combining WiFi and cable together with way better home on-time home service, I am extremely please with the overall Comcast cable/WiFi system.
A Lot of Patience Needed 1/5
It's only easy to use if making a payment anything else takes effort and time 👎🏻👎🏻👎🏻👎🏻
Apps have yet to work 1/5
Horrible, can’t even get into the app, even after going through customer service via the phone. Xfinity xfi app, and My Account app have yet to work.
Ultra-Responsive Fast app 5/5
I wish all my apps were as fast as this one.
Great functionality. Lets me manage my account easily; Payment method can be captured by camera instead of manual entry
Great app 5/5
Simple, clear, easy to use
Even it helps me scheduling my technical appointments... thanks
Poorly Designed 1/5
The single most important function is having an easy to find, use, billing statements feature. Come on now, finding an easy link for past billing statements? Really?
Only one provider 1/5
I am using Comcast at two locations. It is the only choice. Can’t wait until another option is available because I will switch in no time.
Comcast service is pathetic.
Billing view is a joke 1/5
You it very hard to understand the bill in the my account. Comcast charges you a month in advance but doesn’t break that down on the bill. When I asked where I can see that in the my account app I was told you can’t.
Stupid app 1/5
I hate this app. I hate xfinity customer service. I downloaded this app so I can avoid having to call customer. It doesn’t let trouble shoot any issues but directs me to call customer service.
What does this app do? 2/5
I can’t even quite tell what the purpose of this app is for? It certainly doesn’t replace logging into my account via a browser. So what Is this app supporting?
needs updating asap 1/5
this app needs updating because it will not allow me to sign into the app. but i can sign in on my laptop. all of your apps need updating they wont let me sign in.
Like the parent company, Comcast, this app provides false information and seeks to mislead customers in order to make them give up trying to get help. Useless.
X1 😎 5/5
X1 is AWESOME 👍🏻🍾 Glad I waited for Free upgrade been with Comcast since 1986 when Comcast first started in philadelphia 👍🏻👍🏻👍🏻
The app tells you how much your bill is and answers generic questions. Also has a link to there self promoting propaganda. No worth the memory it takes up.
Misleading information 1/5
The claim that on "their end" everything is ok is questionable at best, more likely bogus.
Unable to use key feature 1/5
I agree that many portions of this app are useful and function well. I have a second cable box that come s up on app as “Status Unavailable “.
When following the instructions to identify this TV, an error message appears.
After 3 very painful attempts to correct with Xfinity device, all failed.
Leaving me with an app feature that seems to be permanently inoperative....
the app on iphone cant get past step #1 if safari cant get wifi access. no way around it either. pretty dumb,
I wish I could give them 0 stars, their customer service is beyond worthless, 6 different technicians to fix my cameras all with excuses, how about you train employees to actually do their jobs as opposed to sending me incompetent techs, also their automated voice is impossible to use I want to speak with a live representative!! I wish comcast didn’t own the entire cable/ and internet, it frustrates you and makes you despise them, I can only hope someone sees this
The app is great if your service works but since it’s Comcast working reliably is a rare thing. If you have an issue and use there “ask us a question section” you will not get a response. The speed test shows vastly increased internet speeds in comparison to the top 3 independent internet speed tests. Save yourself time, money and your sanity and use anyone else besides Comcast.
Great service 5/5
I love Xfinity! The app is really easy to navigate and understanding!
Bittersweet Diatribe About CC Xfinity 5/5
I see why the reviews are low on this wonderful app. The app itself is great, easy to navigate, to pay your bill, look up your purchases, there’s just so many things you can do with this app. I’m rating it five stars because the is extremely good. Now, as for the company, this entire net neutrality is what I’m up in arms over. They are a multi billion dollar company, just the way it is right now. Why do you need much more money by screwing your customers over and adding new channels just to put new movies that would usually be on, HBO, Starz, or Showtime..etc.. You get my point, they’re even doing more than this. Throttling even though you have the gigabit net speed or even the fastest, Comcast Fiber. I don’t understand wanting to basically stab your customers in the back when most customers already pay over 200$ a month for services, a lot pay even more. As do I. So I can see why people are rating this app low, because the company has got their hands dirty and will continue to have dirt on them as they reach deeper into the pockets of their trusting customers. Comcast might just come last, and pretty soon if they keep on keeping on...
End of my fulminating review,
Nice app 4/5
Shows everything that the web version shows.
User friendly 5/5
I find this app easy to use. I get easy and quick customer service where they call me rather than me waiting when I call them. It’s easy to manage my account.
Signed in but can’t use app 1/5
App says I have successfully logged in but that it cannot access my account details, no way to resolve issue given.
Hot garbage 1/5
The app takes forever to refresh and most of the time doesn’t give you real info. For example I tried restarting and refreshing my cable box but the app continually gives me a “cannot send signal” or cannot complete request”. What’s the point of an app that doesn’t do what’s listed in the app. Come on guys let’s get real. Hot garbage. The designers and programmers should give you your money back because they designed garbage.
Good for paying not good at much else 1/5
Good for paying your bill but the connection status & troubleshooting does not really work. With the many problems I have had the system status, refresh and troubleshooting never actually works. It always says no reported outages but through 3rd party websites I see there are. If I trust this app I spend my time troubleshooting problems that I can’t fix. If I have I problem it takes a week for a tech to come. Also the app has connection issues when using WiFi, but this might be because of Comcast outages not the app itself.