No helpful info! 1/5
My service continues to go out - multiple times a day! We’ve had multiple technicians come out to investigate. They have “fixed” the problem several times only for it to occur again a few hours later. The app is useless as all I can do with it is restart the modem or contact a “customer service” number where no one answers the phone. This requires political action! The duopoly that xfinity and (in my case) ATT have on the market is completely unacceptable! I plan to switch back to the more expensive but more reliable ATT as soon as possible.
By lsr fed up
I am trying to uninstall Voice2Go and every where I try to get help, no one answers me. A bot said it could help me install, what part of UNINSTALL don’t you understand. I hesitate calling because I don’t have time to waste waiting for a person. Why can’t someone just give me the instructions!
NEEDS TO BE MORE EASY TO USE! 3/5
I Keep seeing make a Payment and Billing and i understand you money hungry buisnesses need that but WHERE DO I GO TO ACTIVE MY DEVICE? That’s all i want to do! Why’s that soooo Hard
Not user friendly 1/5
Not user friendly. Bad app
Unable to access the app a lot 1/5
Very disappointed with the app. Connectivity is horrible.
This app for xfinity works very well. Restarting the router/ checking for service outages. Simple easy to use. I have my own router.
For someone who is newer to paying bills this app is nice and easy to understand. My only wish would be that it had a reminder application to remind people to pay their bill on time. :))
App has become useless 1/5
Once upon a time if you needed to send a reset signal to your cable modem you used this app. A couple clicks and the reset signal was sent. Now, you have to click troubleshooting and wait 5-10 minutes while the app “checks your signal” and other nonsense before finally sending the reset. What was wrong with simplicity? If I need to send a reset, just get it done!
By N/A 1234
Apple please remove from App Store.
No iPad / landscape support. This app does not support iPadOS.
No dark mode support for iOS 13.
This app has been broken for years.
Not wort it 1/5
I have auto pay so this app is worthless
Appeared to work okay; BUT Then! 2/5
Cannot delete under the TV option erroneous data and the customer serves folks cannot do it either! So asking the ones monitoring twitter yo help! Tech Support and Customer Service are not up to speed on dealing with precise entries! Being an old Air Traffic Control and retired Central Office Manager, I like correct information, data entries and precise addresses! As well as an accurate billing and address to Customer Complaint! That is all!
Horrible user experience 1/5
This app is trash
OK as far as it goes, but needs work 3/5
App OK I guess for basic management of one account, but I have 2 accounts and have to log out and then back in with different user ID and password for second account. Both are in Eastern Mass and are billed to me at same address. Electric utility company combines these 2 as well as a third site, my office , into one app in which it is easy to check and manage them all with a single login.
It does have some good functionality for paying your bill, seeing your usage, etc. however, if an update to iOS gets released, count on the app not working for at least a couple weeks. Comcast takes their sweet time to get an app update out to allow you to do things like OPEN THE APP.
Update: they finally released an update after the release of iOS 13. And it’s still the same problem. The app doesn’t even open; just shows the rotating hash marks until I close the app. Get it together Comcast and update the app so it can actually be used. Reduced down to 2 stars, which is being generous.
Update for iPad 1/5
Update for iPad
What happened to the humans 1/5
This company gets worse everyone I call with the computer voice and fake typing, spending a little of the money we give you on actual people to talk to might keep people like me from leaving.
Login freeze 1/5
By Evangelist 11
App doesn’t work ... freezes at login . Poor response .
Xfinity general manager 5/5
By allen enriquez
Internet tracking, bill + pay! Best app for xfinity
Good for paying not good at much else 1/5
Good for paying your bill but the connection status & troubleshooting does not really work. With the many problems I have had the system status, refresh and troubleshooting never actually works. It always says no reported outages but through 3rd party websites I see there are. If I trust this app I spend my time troubleshooting problems that I can’t fix. If I have I problem it takes a week for a tech to come. Also the app has connection issues when using WiFi, but this might be because of Comcast outages not the app itself.
Update, can’t change my plan only add channels, not going to add if I can actually view them
Not iPad-ready 2/5
Displays in iPhone size and 90 degrees turned on my iPad - seriously..?
Total disappointment 1/5
There is no contact info for customer service on the app and u can never google the number because it takes you to authorized retailers .very disappointed with the service.
hassle free-fast and easy is false advertising 3/5
the only thing you can use this app “fast and easy hassle free” for is to pay comcast your monthly payment. if you want to use any other option in the app, you have to sign in multiple times and may be redirected to the internet. they say it’s for security but i would rather have my payment/money more secure if there is a problem they’re concerned about!
It used to be good 1/5
App doesn’t work anymore it never will load that wheel just keeps spinning and never loads
Killer app 5/5
By Scars Angelspit Sahjaza
Love this app! It has everything!
Terrible App!!! Horrible company!!! 1/5
The app is useless. There’s no way to report an outage or super slow speeds. If you try to report the outage the “assistant” will always say there isn’t an outage... which obviously there is otherwise I wouldn’t be trying to report it. The digital assistant just sends you in circles and doesn’t help in anyway.
I just spent 15 minutes trying to report an outage and tried to get connected to a human but it just kept asking “how can I help you.”
I finally found a phone number but it’s going to take another hour just to hear from them.
Comcast likes to waste people’s time in the hopes that the people will get fed up and go away. If you can believe it they actually hired a company to do this for them - I had a friend that worked for the company.
Horrible customer service 1/5
Upon ordering service .. the agent charged me 6 times for professional installation which made my bill 600$ . I called several times to make them aware of THEIR MISTAKE. They never corrected my bill. So when I called the last time about the issue .. I politely told them to terminate the account. That agent try to begged to not to terminate and stated she could correct right now. I politely said no thanks. Do not play with me bruh!
Not User Friendly 2/5
By Stuck Paying!!
The app is nice for seeing your payment and billing history but you can’t see if your WiFi is connected and at what speed it is running and downloading. My daughter texts me saying it’s not working and I open the app and can’t see whether it is or not. Needs more information & easier to access that information.
Xfinity Internet 4/5
Now I’m not giving the service 4 ⭐️ but the app it self is great! I’m able to check & pay my bill, chat with a representative, see what devices are using my WiFi, get notifications about an outage! I’m also able to update my personal information & change my server password!
Can’t even get past the log-in screen.
App support 1/5
By Marie Gregoire
There is a reason I have not ordered Comcast in years.. this activation is terrible
Still the worst customer service in the world 1/5
Chat support and functionality is terrible. You have to verify your identity way too many times and the chats always end up in a service call anyway, so I’m not sure what the point is, other than to delay the inevitable. Comcast changing their name to xfinity has done nothing but rebrand their ridiculously poor customer service under a new logo. Not a single thing has improved. Worst customer service in the world!
One word says it all.
Just like the terrible service, outrageous prices and lack of choices the app isn’t worth the space it takes up on you device.
Sometimes it does what it’s supposed to. 2/5
It’s pretty much awful. The troubleshooting isn’t worth the time it takes to load. The chat function is limited to predetermined Q&A. If your service goes out forget about being able to reset it from the app. But the remote control function is flawless and handy when you can’t find the remote.
Class Listen Up 1/5
Must be good to be the only game winner in the house they took my tmc from me unless I upgrade $$$ I must detox from cable get a regular radio am/fm pay once they no surprise we customers are billions we can get any company to bend to us the consumer they need us turning in my cable box I’m done paying high cable bills. Me I’m only one person but us are billions strong, these words are falling on deaf ears?? post share on social media.🙁
Xfinity is terrible I’ve had it for a year now and I’m paying for 60mbps and only receiving 15-20 mbps I’ve had many techs come out try to solve my problem still not receiving what I’m paying for! Terrible company to choose!
The most difficult APP to work with.
Maybe just don’t sign people out 1/5
Every single time the Internet goes out or it takes a little long to load the app signs me out. Literally the Internet acts a little slow I click on the app to see if there’s any outages & I get signed out because I actually lost connection.
It’s crazy how every other app including YouTube the only way you get to signed out is if you sign out yourself. Except for the app made by the Internet provider & same happens with the xFi app.
The apps function the way they’re intended to but they just load very slowly even when connection is good & when connection is bad completely sign you out.
Comcast invested in the cheapest communication avail. Eg. Outsourcing their phone lines, an app that is difficult to sign in and pay with. Paying my bill should be simple each month I struggle through the app to get it to accept my info. It’s almost like Xfinity wants to get late payments ( extra fees for the customer) every month.
Don’t let me login 1/5
Says I’m login but doesn’t show me anything
Xfinity is garbage 1/5
The app is worthless. It basically just goes in circles.
Xfinity App 2/5
THis app is terrible, it will not even display correctly on iPad Pro. It only displays in portrait, very poorly designed.
Can’t log in 1/5
App not updated to support iOS 13. I can’t log in to pay my bill. Use to be great. Need to fix ASAP!!!
Pretty good gets the job done 4/5
Like anything tweaks along the way improve it
No Touch ID available 1/5
As with anything with Comcast or xfinity or whatever they call themselves today this is pure crap.
By Tommy O Golf
Simply wanted to see my bill and I can’t even do that. Goes along with their customer service, terrible. The only reason why use them because I’m forced to in my area.
By shantel two-five
The app is great to have and easy to use I have no complaints
Hate it 1/5
The App is just as bad as the customer service reps and the service.