The latest update causes my app to shut off. It stops and goes back to the beginning no matter where I am in the show I’m watching! What happened??
livestream updates make service worse 1/5
By Resume hunter
July 23, 2021 Latest update stalls then shuts off. Have not had abc channel for more than a year. Updated review November 23rd, 2020. Livestream outage day 3. Error messages of subscription required. Have 4 channels of over 140 working: NBC, QVC, PBS, Fox local. Customer service is checked out. Previous review: Literally came on here just to confirm that I was not the only one having issues with the livestream. Used to be, as if it was acceptable for the monthly cost, that only very popular primetime shows like Grey’s Anatomy, hung and buffered. The entire summer the service has been lousy. The app is defective. The latest update made things worse especially MSNBC. ABC’s livestream does not work at all. Since May I get the Playback issue: TVAPP-00243. On their website this is a known issue.
In home WiFi 1/5
Have to buy episodes Lamo Volume cuts in and out and Movies restart instead of resume For what they charge The app is plain awful itself The is bad kicks u out of a movie to start over Some channels like the history channel wasn’t working good at all also have channels but still have to pay for a series
I’m sure use get a cut of it
Overall used to be good but now bad 1/5
I was watching a movie then it old me to update so I did and I shouldn’t have. I was half way through my movie btw. So the after update was finished I went back to my movie I realized that it was to far back so I clicked the back 10 sec button and it started my movie over. I was kinda mad but could u fix this
Both streaming and dvr playback are extremely temperamental whether I’m on WiFi or 5G. YouTube and other streaming apps work without a problem, so it’s extremely annoying paying for a service that doesn’t work most of the time.
Garbage recently 1/5
By Tammy Fowler
Stream app won’t even boot and run properly. Something recent F’d it all up.
No Apple TV support 1/5
By Mr. Krinkle
Works ok with an iPad, if you want to hold it for hours. Too bad they won’t allow this app on the Apple TV.
Cannot stream 1/5
The ipad Xfinity stream app does not allow for streaming of any of my favorite shows nor does it allow me access to my DVR for my saved shows¡ the Xfinity stream app for iPad is a joke¡ zero stars.
IT STOPPED STREAMING YESTERDAY 1/5
You uodated so we could stream on chrimecast which was great but it suddenly stopped working yesterday. It says “no streaming sevices found” even though ALL my other apps easily find and stream chromecast. Please fix this.
Stream hahaha 1/5
By no service again
I can’t even keep a constant internet connection so how can I stream with this crappy service! By the way I give it a zero star
Why so far behind??? 2/5
There are too many little issues making this app worthless for me when I need it most…traveling! Why can’t I access my Favorite movies…only Favorite TV shows??? I have all those movies saved & then cannot see them to download the ones I want to have with me!!! Yet they show up with a star if I am lucky enough to come across one. & why are so many movies I get free included with my package to watch @ home NOT available for download??? I find myself instead having to use Netflix, Prime Video, HBO Max, etc apps all separately…then what’s the point in having this app??? Just like the awful email app you’ve now completely eliminated…how is it a company this large doesn’t have an app to access email…& apparently couldn’t figure out how to make it work??? I hope you fix this app…vs giving up on it as you did the email one😟 Will increase my rating when & if the app improves…
By Norman Maine
This app does not deserve one star. It is terrible. Programs continually freeze for most of the time they are broadcast. Based on the price I have to pay for television, this is outrageous.I have uninstalled and reinstalled the app several times. Nothing works! Comcast needs to provide an app that works properly.
Useless app 1/5
Comcast give me one month free to try with my internet service. The only thing I will/want to watch is the NBA final! And everytime when I try to watch it, it ask me to connect to my home internet! I’m using my home internet! Still, don’t let me watch it! 100% waste time n money
Audio not working 1/5
The past week or so audio cuts out while watching recordings on the Streaming APP. Please fix!!
App is broke 1/5
Live tv and DVR playback not working on ROKU tv; not working on iPhone or iPad. Sounds like most recent update broke it based on many reviews, but apparently Xfinity has blinders on and doesn’t care. Pretend like you care about the ever-dwindling loyal customers, cuz they won’t be around much longer.
Stream error 1/5
Cannot stream to my laptop for a bigger picture. Im on my network xfinity and I pay my bill. These are both my devices and the fact that cannot watch outside of home on separate wifi either not sure its a problem to cast to another device in my home on Xfinity network.
Cannot unlock my account because forgot they removed the connect texting. Ugh! 0 stars
App is a buggy mess 1/5
Like most things these days, this app is full of bugs and hardly works. Makes the viewing experience quite awful. If you can’t cast it to TV don’t bother using it. And forgot about trying to use basic features like rewind or fast forward.
Don’t know what you did to this app but ya screwed it up was working great now it takes forever to load shows that are DVR sometimes they don’t load at all. Please fix it and I’ll raise my stars
Switched from ATT TV NOW. Wish I hadn’t.
If not connected to home Comcast xfinity service, you Can’t stream all the Channels you are entitled.
On a Roku device we took on a trip, we couldn’t stream anything at all. Works fine at home. Also it disabled Casting to the device.
On both Roku and FireStick switching channels is abysmal, as you are unable to browse without ‘closing out’ the channel you are watching. Forcing you to sit in silence while you find your next pick. Then once you do it might take another minute for it to ‘tune-in’ to the signal.
I can’t comment on many of the other ‘features’ because these basics are so terrible that I try to use it as little as possible.
This app is just as bad as your WiFi! Constantly glitching. It’s ridiculous
Sign in troubles 1/5
The app may have a bug. There are issues in signing in, and constant invalid email or password error messages. Password works on PC and resetting the password will not help either. Latest update has not fixed this issue.
Broken app 1/5
When I downloaded and opened the app for the first time, I was promoted with a login screen. I login successfully but then it just redirects me to another login screen over and over.
Hard to Navigate 2/5
When watching live TV you have to scroll thru thousands of channels one at a time. No way to input a channel number. I don’t use it much.
Doesn’t Work 2/5
By War Eagle Dave
The App does not work for listing tickets more the 50% of the time. I end up having to get on the computer to list tickets.
New audio issues since last week, update needed soon 4/5
By Drum and Bum
It was working fine till last week, usually the audio is gone or the audio skips a bunch or it doesn’t load, hoping for an update so I can get some sleep. I hope it wasn’t because I installed mtg arena (a card game) and that broke this app at least it works sometimes and I can use it on android.
Quality degrading 3/5
By Imminent Cord Cutter
This WAS a great app once the set-up-a-recording feature was restored awhile back. However, recent updates have made playback (from DVR) very unreliable. Content freezes, or starts over, or just crashes the app. All of the usual remedies (restart app, restart phone, reload app, update software, etc.) don’t help. This app would be 5-stars again for me if this issue was fixed.
Bugs bugs bugs 1/5
Firestick app needs an update or something. Eternally slow.
Very annoying 1/5
By Adam Lenci
Every time I try to watch a movie on xfinity on my phone I take a break from watching and come back to the time being reset on the movie. I then have to watch 3 sequences of adds adding up to 2 and a half minutes just to skip ahead to the place that I left off and it’s not just once it’s every time I turn my phone off. There’s so many additional bugs on this app that i won’t even get into but it’s most likely the worst streaming service I’ve used.
Streaming video needs picture as well as sound 1/5
By Zip Zoo
Seems to be a swell app—as long as you’re not looking to do more than just listen to whatever you select. If you’d like to see a picture instead of three dots, this is not for you. Navigation tools are fine, everything you’d like to watch while on vacation is here—just no picture.
After hours on the phone with helpful Comcast agents who cannot resolve issue (on both iPhone and iPad), best advice is that an update is meant to be coming soon. Great...
Xfinity Stream (needs FIX!!!) 2/5
Well, I’ve used and loved the Xfinity Stream app for over 3 years now. However, after one of the latest updates, the audio coming from the app stops about 5 seconds into starting a channel/video. This makes watching television impossible, unless CC is used... just no, not doing that. Please FIX my once loved app. Then I will give a better rating that the app deserves.
SO FRUSTRATING!!! 2/5
By Dex's Mom
I literally just closed the app from trying to watch a show in my DVR at least 6 different times today. I would think for a company as large as Comcast, they would have this streaming figured out. All the other streaming services work beautifully. Comcast stream app is always freezing; IF it finally comes back it’s TRYING to start over from the beginning of the show again; or I am always getting a playback error 300. This happens whether I am on WiFi or using my data.
Also, why do a lot of shows/movies in the app say you have to be connected to your home WiFi to play it?? If I was at home, I would be watching the show on my 75” 4k, not on my iPhone.
I am going to go try & get back into my show for the 9th or 10th time today. It takes me hours sometimes to get through 1 30 or 60 minute show.
App doesn’t work 1/5
I just downloaded the app and I can’t do anything. I try to open it and it just gives a slideshow of different shows.
Update: I’ve had the app for months, tried it again a couple times and it’s still 100% unusable. It still only gives a slideshow. I hit “Get started” and nothing happens.
It always has been, really. Seems it gets worse with each update rather than better. With the supposed level of this company’s technology one would think this service would be acceptable at a minimum. Too many issues to enumerate. When playing a recorded show, the video stops but the voice keeps going, and never do they sync up. The voice and picture often do not sync. Neither are new issues, but they keep recurring, along with the others. Please provide us, your customers, with the quality service we deserve. We pay you enough, Comcast, to enable you to do that.
What happened 1/5
By sick of blacked out message
I have had this app for a while and never had a problem until recently. When ever I try to watch something either live or from my dvr it starts ok and about 30 seconds in it buffers and an error message appears saying something went wrong try again and no matter how many times I try I get the same message. I tried it on both my phone and iPad and it’s the same. What’s happening???
App Works Inconsistently 1/5
This app has continually gotten worse with updates. Certain channels no longer play with sound, or constantly buffer with sound cutting in and out while in picture-in-picture mode. Most channels that I like to play on my phone while away from a television do not work correctly in the newest version of the app (for example, Comedy Central). I have never had this issue with Netflix, Hulu, or Amazon Prime Video apps. Very disappointed.
Still Crap 1/5
Runs really slow and won’t let me pair to my roku, only chromecast.
Terrible app 1/5
By Alan Smithee99
Half of my recordings are just audio over a frozen image. This app is worthless.
You should add Apple TV to the apps you can download. You guys have almost everything except that. Thanks
Will not launch 1/5
Has Stream been broken for 2 weeks? Does Comcast even monitor these remarks? Stupid me, of course they don’t, they are sticking with “The Comcast Way” of ignoring it until a statistically overwhelming number of people complain about it.
App is sticking at the end of shows 3/5
When watching something that has been taped, the last five minutes or so of the show freezes so you can hear the show is continuing, but the picture is one frame.
This is nice app but it goes down and stops working for weeks. Very typical of Xfinity.
2 minute commercials X 7 1/5
Long commercial brakes on “on demand”
App not great 2/5
When using this app you can expect it to freeze constantly and restart shows when you go back to them later in the day. It does an awful job saving where you are at in a show. I always end up rewatching things since you can’t fast forward through the commercials. As the most expensive and dominant cable provider they should really invest in an app that works well.
Poor quality 1/5
This app is always stalling or buffering, the show keep talking and the video be paused . Every time!!!!!!
No video on DVR playback 2/5
By Steeeeeev H
Only audio in about half of my recorded DVR content. This has never happened before. Please fix!!
Below expectations 2/5
Searching for channels is not intuitive and more difficult than it should be. Scrolling through the guide is choppy (even with good bandwidth) and frustrating. On the “cable box”, when you set a recording it looks for the HD channel automatically; the app does not.
Why, why, why? These aren’t difficult things to implement.
Constant bugs with Picture in Picture, freezes, needs fixed.
App won’t launch 1/5
The app used to work pretty well but recently it stopped even launching. I’ve tried closing and reopening the program, restarting my phone, logging out, and reinstalling the app.
Then I switched to my computer and I couldn’t even log in to xfinity’s website without it crashing. I followed all the online advise but nothing is working.
App is an extra step I didn’t need and still doesn’t work for streaming 1/5
Crap is useless.