Regularly errors/crashes 2/5
The app is great…when it works. It crashes, needs to reload, or errors approximately 75-80% of the times I use it. Streamed movies will often play as normal and then the sound will stop with no fixes found even after reloading or rewinding. I don’t remember previous versions of this app being this unstable.
The worst 1/5
Xfinity stinks. Logs me out all the time. Says I’m not on my home internet. I am every single time.
Such a sub par service. If I could give negativity’s stars I would.
Xfinity and IOS 12.5.5 1/5
I only use my iPad for the Xfinity app. Never understood why apps like this make iPads obsolete. 13.0 is minimum. Can’t upgrade past 12.5.5. Very disappointed. If these companies really cared about the environment, maybe they would extend its life even more by making their apps backward compatible. Now it will just go in the garbage.
DVR’d shows freeze after 45 mins 1/5
I hate this app more than anything. I like to watch my DVR’d shows as I fall asleep in bed on my phone. 9 times out of 10, the show freezes at the 45-ish minute mark. Drives me absolutely insane. Never ever ever happens on the TV. This has been an ongoing problem for YEARS.
Good when it works 2/5
This app is one of the most aggravating things ever. It’s almost impossible to watch my of my recordings without it pausing and repeatedly starting over. Live tv works some of the time, depending on its mood 🙄🙄🙄🙄
SO many issues… 1/5
This app is trash. DVR recordings always have issues. Inconsistencies everywhere. For instance, on the TV the DVR shows that are in queue as ‘scheduled’ or ‘recording’ are accurate. BUT, if you open the app through your phone or iPad, certain shows won’t even show they are recording or scheduled to record. It’s bizarre. So apparently we are limited to watching certain shows only via the TV because of the app issues. What’s the point of DVR and the app then? This should be considered a core feature by the development team. Come on, do better. Not to mention Bravo DVR recordings constantly freeze up through the app, making them unwatchable. The workaround is to watch a TV - lame. Why hasn’t this been resolved yet? You would have to live under a rock to not know about this issue. It’s unacceptable. START RESOLVING ACTUAL PROBLEMS!
Too many commercials programmed in app 1/5
By Chencha Beatz
This app is a scam. It plays a ridiculous amount of commercials even for a 30 min show. You are better off downloading apps directly from providers if you want less commercials.
They broke it 1/5
By Stinki 53
With this update I am unable to access my Xfinity streaming content on the old and new platform
Update ios16 2/5
Used to be 4 stars. But it says I’m not on my home network when I am. Fix your crap plz
Stopped working 1/5
Just did the latest update and now the app doesn’t work anymore. Frustrating to say the least.
quality declined...crashes crashes crashes 1/5
By Tried it and I'm shocked
What is the Xfinity team doing? Do you not test? This app just crashes after trying to load channels for 20-30s. No way to watch football, just crashes. It started sometime during the holidays. Now its just unreliable junk. Disappointed and frustrated.
Cancelling Xfinity because of this app 1/5
I can’t watch anything on this app. It just tells me to log into my home Wi-Fi even though I already am. This problem has existed ever since I bought a new iPad weeks ago. It’s inconvenient, but I’m cancelling and subscribing to networks independently. I HATE this app!
BEWARE: App/Service Allows Unauthorized Devices and Streaming 1/5
App and Service have no mechanism for booting off unauthorized devices, even as the unauthorized user is actively using the streaming service, unlike every other tv/internet service. Despite multiple password changes and the addition of 2-factor verification, the streaming app does not request the re-entering of the new login information, allowing your service to be used without your authorization. App offers a useless “Manage Devices” section, which is a misnomer because there is no ability to make ANY action. You will only be able to look at the unauthorized device/person that is wrongly using your service. Customer Service appears clueless in solving the issue. Deprovisioning all streaming devices appears to be the only fix, if you can get someone in customer service to actually do it.
Good but stops casting to tv randomly 3/5
Everything is good except when casting it to chrome cast, it will stop casting every 20 minutes or so and that’s annoying
Terrible service always down 1/5
By cactus lilly
It’s Saturday night, I’ve been working all week, Here it is I get to sit in front of the TV and the cable is down. Always a problem with XFINITY don’t do it if there’s another service available go with that XFINITy is HORRIBLE!!!!!!
Whatever the last release was broke all streaming options. Paying a boat load of money for a service that cannot be used. How is this not fixed yet?
Utterly unusable. I didn't think it was possible for an app to glitch or crash so much. May as well write this perk off of my reasons to keep comcast (oops I mean Xfinity).
Still useless after update 1/21/23. Keep trying comcast.
Unreliable; downloaded shows almost always freeze 1/5
This app is horrible. If you plan to download a show and watch it (not streaming while connected), go elsewhere. I am seldom EVER able to watch something I’ve downloaded to my device without the video freezing at some point when not connected. For example, if you’re on a flight and download shows to watch, don’t bet on being able to do so…go elsewhere. Xfinity clearly doesn’t care and appears to be doing nothing to fix this very long term issue. Other apps manage to provide this capability but Xfinity clearly can’t. They should be embarrassed but quite clearly are not
Atrocious App/ Xfinity doesn’t care fyi 1/5
App is Absolutely the worst streaming app on the market, period! Just check the reviews, you’ll see for yourself. Very bad app
SO TIRED OF MISSING THE END OF THE SHOW IM WATCHING 2/5
By Nicka in MA
This is the most inconsistent App. I have missed the endings to movies and shows. You watch them to SEE HOW IT ENDS!! So annoying! The playback of my recordings is horrible too! I hear the sound but the screen is frozen. Even after restarting the App numerous times. It’s not working again and I bet it’s because of the last update you did 2 days ago. You fix one thing and 3 other things break! You charge a fortune for your crappy product too.
Just does not work 1/5
Nothing happens. Just a black screen. Deleted app and reinstalled, still nothing.
Spectrum is better 3/5
Xfinity streaming App only works on portable devices if you’re out of your home network. So for example if you take your AppleTV box with you when you travel you can’t use it to stream.
Though you can download the individual Apps for every channel you want and log in using you Xfinity ID this is a tedious approach. Also there is no schedule to look at. Changing programs/channels requires navigating between Apps.
Spectrum’s streaming app is much smoother in this regard.
Buggiest app I use 1/5
When watching dvr recordings: Comm errors. Frequently can’t resume programs. Frequent freezes. Have to force quit the app multiple times per day. Tried reinstalling multiple times. If the audio output changes, the recording kicks you back to the beginning. Every update introduces new bugs.
Ongoing issue with Bravo playback 1/5
Apparently this only happens with Bravo shows, but eventually while watching, the episode gets stuck and just plays the audio without video. I’ve done some research and apparently this is a known problem and no update has fixed it. It’s a bold move considering people have so many choices when it comes to streaming entertainment and cable is fading out.
Poor Service 1/5
By Dr G 2008
Before Xfinity performed an upgrade of sorts, streaming service was excellent. Now it’s just plain horrible! Constant drops or doesn’t work. 🤦♂️
You need to update again… 1/5
By No thanks, kids.
System incompatible with Onn, Roku tv and IPad environments. Can not get IPad app to function since the update nor can we get the Roku to stay active, boots part of the authentication process out overnight, have to clear cache and reboot everyday.
Worked great. Now it wants iOS 13. Wont let me stream on my iPad mini. Junk
This app has gotten worse over the years. It’s hard to believe that Xfinity could really be this incompetent. There must be some kind of reason for them to undermine the quality of this app the way they do. It definitely works occasionally but, just as often, it doesn’t. It’s the recordings that are lousy. Half the time you try to watch them they stop or freeze up. I’ve reinstalled the app many times. I’ve called them many times. This has been going on for the last year or so. They’re well aware of it but don’t fix it.
Lacks a lot of features 2/5
This is a really bad app. I don’t understand when I’m looking at the channels, click the one I want to watch, will not directly launch into the channel. Instead it prompts you with another screen to actually click on to watch the show. It is not necessary to have this many clicks. So many competitors have been able to do this. I feel like this is yet another money grab from Comcast to force you to get their cable box.
App is trash 1/5
If you want to use PIP and go back and forth between PIP and Full screen, app is awful. Stops playing, have to keep hitting play, sometimes the PIP randomly sits in the app in a weird spot. So buggy. For live sports you’re better off using the sports apps than this piece of garbage app. Typical Xfinity tho….
Airplay is BACK!!! 5/5
The ONLY reason I’m coming here and giving 5 stars is because you guys brought back apple airplay it’s been a long time since y’all removed that option back in 2016 or 2017. Lol I had to go buy a chromecast this year just for you guys to bring airplay back! It’s all good though thanks!
Fix the app and web access 1/5
By Al from Ferndale
App for 13 max pro and general web access isn’t working.
Constantly Crashing 1/5
I have an iPhone 12 Pro Max and this app acts like I have a 6s. Constantly freezes and locks up. Crashes and then freezes my whole phone. As an Xfinity customer I really wanted a good product but they saddled us with this. Comcast, do better!
Apple TV version is trash 3/5
Good lord. Constant freezing and buffering on the latest 4k Apple TV and a 400 mb/s connection hardwired. Have had to restart 4 times watching football on NBC.
Lg tv 1/5
By Juggernaut army
We bought an LG smart tv because it supported the Xfinity app. It totally stinks!! It buffers all the time, works really slow! I do not have any problems on any of my other apps. I think they do this to make you pay for their box. Why should I have to pay for their box, I am already paying for the service. You think they would give you the stuff to use that you are paying for the service for!
New App Stinks,! 1/5
By Littleton Dave
Please fix the new release to work on older iPads that are not able to update to iOS 13!
We pay way to much for cable to not have the streaming service also not work!
Not to mention NO ALTITUDE SPORTS
Horrible User Experience! 1/5
By PAT 3CO
The app is super buggy and has been for years. Every time it bugs out, you’ll be set back several ad cycles, so a big chunk of your time will be spent rewatching ads to get back to where you were. If you don’t give up in frustration, then you are super patient, have lots of free time, and/or love watching ads. I personally can’t stand it. Check the other recent reviews, and you’ll see lots of unhappy customers. I get the feeling Xfinity could care less. Maybe Xfinity means you’ll be watching advertisement X an infinite amount of times?
It’s 2023 3/5
Need a way to input numerics ..A way to watch live 4k tv when ever available..also a way to pause an rewind live tv ..thanks
It won’t let students sign in on the app but on the website 1/5
I was on this app for months in my student account but had to log out during break now student login doesn’t work but normal login does I can get into my student account on the website defeating the point of this app there is no place to report this. Please fix thank you
Crashes every few minutes 1/5
I cannot watch this more than a minute at a time. Absolutely drives me insane. I like to watch the news in the morning, but only get pieces of segments because the stupid app will crash, then it takes so long to fix itself and reload that I completely miss a whole segment! My app is fully updated too. You need to fix this!
Video gets stuck half way through 1/5
I used to watch on my phone all the time. I no longer Can because the video gets stuck but the audio continues at some point during the show.
Once I pause watching a recorded show, the sound and picture don’t match up. Either the sound cuts out completely or the picture jumps ahead. Was watching a movie and suddenly the picture skipped to the end of the movie while the sound stayed at the right place. Kinda hard to get the story while listening to one scene while watching another
Worst cable company commit fraud we do not get what we pay for 1/5
Force us to get an app because comcast is too cheap give out equipment. But ceo can get a raise of 40 million dollars . App keep saying connect to in home network. When i already am. Stupid app doesn't work .
Airplay to HomePod hides Video 1/5
By Mac B from Tennessee
If I Airplay to my HomePod the app acts I am casting the video and all I see on my screen is a graphic of the channel/program I am watching.
I am so frustrated with this app. It’s great to take tv with you but it cuts out all the time and it does not stream to the tv well at all when away. It had a good run and now it’s back to poor streaming. Everything is up to date and I cannot get AirPlay or Chromecast to stay connected to a tv. -_-
Apple TV app will not work 1/5
I would love to use this app on my Apple TV but the log in screen has a bug and immediately snaps back seconds after login has successfully happened. I really wish they would fix this issue.
Doesn’t Wotk 1/5
Interesting that it was updated 2 weeks ago. Mine hasn’t worked since Dec 26. No one at Xfinity knows how to fix it. I’ve called about 5 times. Nothing fixed!!!
Too many bugs and doesn’t stream!
In-home watching ???? 2/5
By Oh no MOOBS!!!!!
I have had this app for years and it recently updated. I cannot watch certain shows outside of my HOUSE due to “licensing issues”??? What even is this. Please change it back there’s no way this is legit