On Demand is totally unreliable! 1/5
Why does On Demand sometimes play, sometimes not??! The seconds tick away and yet there’s a black screen. I also don’t understand why Starz is only “first episode free” when my subscription includes Starz. I’m already paying for it so why should I have to pay for it again? Utterly ridiculous. Fix the On Demand PLEASE😡
Can’t watch me channels when I’m not at home, what’s the point??! 🤷🏻♂️
Garbage App if Traveling & Out of Home 1/5
The app is a waste of time. I pay for a premium Xfinity cable package and downloaded this app so that I can watch college football while on the road and traveling on the weekends, and since I’m not connected to my home Wi-Fi and not located where my house is it restricts my content. This app is garbage.
Stop upgrading app to my detriment! 2/5
When I mark my favorites, those are the only listings I want to see. The latest upgrade made that impossible! I don’t need to see every iteration of the same channel. I don’t want endless listings that I won’t use. If I check hd, I’m stuck with every hd channel; if I check favorites, I get list after list. I’m old and don’t have that many minutes to scroll for ONLY what I want. My tv was fixed to reflect our choices, but my iPad and phone still have too much! Stop it😡
I have been using this app to stream on a Sony Bravia. All of sudden starting the audio cuts off and image going blurry. Called Xfinity and chat it with a technician…. He did many checks on my equipment and not issues were found. Purchased cables and reset it my router many times. Not happy at the moment it all. Please fix it!!!
Keeps Muting Sound 2/5
This is a great app. However, when I keep watching tv on it, especially CNN. It keeps muting the sound every 15-20 seconds. This is insane. My thought was that I gave up the box that I was paying for and now streaming. This is a little ridiculous. I hope you guys can fix this ASAP. Just simply unacceptable and not fair.
Great! to... Bad, Broken, Not Being Repaired. 1/5
This app is my go to for my cable service. Use this daily. BUT... something is broken for the past month or so. Play back of TV shows doesn’t work. It will be pixelated and not play, or will play the first two commercials and then stop, or will just be a black screen. Play back is the way I watch shows 100% of the time. Even recording shows, the playback is problematic. This app is just broke right now. Xfinity, please fix your app! From a loooooong time Customer. September 2022
Total garbage! 1/5
Stopped working 1/5
Suddenly stopped working. It sometimes plays shows on demand, sometimes not. I deleted the app and re-installed, in the hopes it would fix the issue. I can’t even sign in now. I put the cursor in where my my email should go, and the keyboard doesn’t pop up. The app also doesn’t show up with the other apps in my Settings.
PLEASE FIX THIS APP!! 1/5
I’ve been an Xfinity customer for many years and always loved the Xfinity Stream App until recently that something happened and now it’s freezing and you can’t watch previous show episodes. Some will play and others won’t. If you have the network app and it’s compatible with Xfinity then you can see it from there but VH1 is not compatible with Xfinity so those shows I can’t see because the most recent episode freezes. Please fix this issue ASAP!!
App having several issues 3/5
Now unable to browse. I input the name of any show and nothing comes up. Happens on iPad and iPhone. Also still have a problem with picture freezing but sound continues. Seems to happen around commercials. Hopefully Comcast can resolve these issues soon.
Can’t watch anything on demand anymore 1/5
On demand shows don’t work anymore. They will let you watch the ads with no problem but if you think your show will play after the ad forget about it. No matter how many times you close it out or try to fast forward or rewind the show will not play. This app is a complete waste of time
The worst 1/5
This is the worst, buggiest, least reliable app I’ve ever put on my phone. If I had literally any other option where I lived, I’d dump Comcast in a second. Ironic that my isp does the worst job of any company delivering internet services.
This app doesn’t even work fix it so it actually works and I can watch my shows I loved being able to watch this on the road or watch two games at once but now all this thing has been for moths is a blank screen
Beyond bad 1/5
By Jimmy Goat
Anything I want to watch from premium channels shows the opening commercials for what’s on these channels and gets to show and stops working.
Please stop updating for a few weeks please ,it makes it unable to work good.
Not playing dvr shows 2/5
I am having an issues playing my recorded shows. The show will play for 5 mins and then start buffering and gives me an error message.
This app has not been working at all for over a week now. I can open it, but can get nothing to load properly so I cannot view any videos of any kind. Not useable. I tried uninstalling the app and then I reinstalled and now I cannot even login, it freezes on the sign in page. It’s not working at all guys! Fix please. ):
Landscape mode no longer available on my phone. Everything the size of 2” by 2” post it note
The Worst Service and the Worst App 1/5
Xfinity is the worst cable service we’ve ever had. You can’t reach customer service. It’s a game pushing numbers on your phone to try to reach a person. The app is so glitchy!! It pauses and doesn’t work half the time. Currently our living room tv is stuck on Nick in the app, I can’t log out or switch channels. Wish we had other choices in our area for cable and internet services. I would definitely switch.
Cant search anything on the search bar. 1/5
By Luciana <3
When I had downloaded the app it was running perfect fine, but now I cant even search anything on the search bar.
When you try to resume a recording it starts over at the beginning. If you try to move forward in the recording the video freezes but the audio plays. Live TV doesn't show my local news but rather Atlanta (a completely different state).
All My Favorite Shows Freeze 1/5
Every time I get into a show via the stream app, it freezes on an episode but I can still hear them speak. I have to skip episodes until I find one that actually plays right. I’ve tried to refresh, uninstall and reinstall, troubleshooting, but nothing works. It’s frustrating when you pay $300/month for “great” service taken automatically out my account, and on time each month.
Freezes at commercial break 1/5
I never get to finish an entire show because every time you reach a commercial it freezes! Engineers need to do something about this. What is the point of having this app if you can’t watch a full show??
The app is absolutely terrible I can’t play any shows or movies on this app. What was the point of even making this app if it keeps crashing?
horrible service 1/5
this app is god awful i got halfway through a movie and the last several times i’ve tried to finish it both on my phone and on desktop, the content wouldn’t load. right now as i type this, the closed captioning is progressing while the screen is stuck on some screenshot of an ad and the sound stays silent. fix it omg no one even wants to pay for cable anymore anyway god
Not able to stream away from home WiFi 1/5
By Girl with a little heart
This app won’t let me do anything without being at home on WiFi. Once I am not connected it says I need to have shows downloaded to watch. I cannot set recordings without it freezing and not letting me do anything. I can’t see upcoming shows, nothing.
New update is very glitchy 3/5
The new update (September 2022) is very difficult to use with Chromecast. It almost never casts properly. We did not have this issue before the update. We love the app and its flexibility, but not working with Chromecast is a big problem and causes us to use other apps instead.
Live TV doesn’t work 1/5
My husband gets all the channels for live TV on the app but I only get string ray. Not sure why he gets to watch live TV and I don’t.
App is often freezing my shows 3/5
Good when it’s working, very frustrating when it often freezes while watching my shows on my iPhone (on home wifi). Once it freezes nothing with help get the show back running again, I have to go to my tv to finish watching it. I hope this can be fixed in the app, it just happened again to me today.
Does Anyone Care 1/5
Does anyone care that Xfinity Stream is trash and has been trash for the last 2-3 years? Does the App developer get a kick out of the numerous complaints about recorded shows freezing, not playing correctly, sound still playing, but no picture? We pay an EXORBITANT fees for Xfinity and with those fees we are supposed to be able to use the Xfinity Stream app. However with the problems that so many of us has outlined I feel this is a breach of contract for services not delivered as stated when we signed our name on the line for Xfinity services.
Money talks (Fake Rating ) 2/5
By Frank White King Of NY
I’m currently in the sales realm of this world and I know for the right price you can buy high ratings for example 4.6 stars. Lol. What a joke. Just look at the last 100 reviews. Xfinity needs to get themselves on board before they get left in the dust by all the other steaming services.
This app will constantly buffer like I have no internet (which is xfinity) but I can go to Amazon and stream in 4K and the xfinity speed test will say over 100mb download speed. It’s absolutely annoying!!!
What’s the point? 1/5
If I have to be connected to my home network to use the streaming service, what’s the point?
Horrible Streaming Service 1/5
I can’t go five minutes without the app buffering, then eventually restarting due to freezing. This is an awful excuse for a streaming service for a company as massive as xfinity. I’d expect more from a 12 year old trying to pass a computer class than this garbage xfinity has put out. I’ve been trying to use this app since the beta version because the beta was actually a decent app. I’d go several days without a buffer but ever since the beta shut down and the real app was released, it’s buffered like crazy and I’ve only been able to watch about 50 percent of the live tv I’m trying to watch due to freezes and extremely long load times. Even on xfinity Wi-Fi this app basically refuses to work. If xfinity can’t get their heads out of the sand they’re not gonna be able to keep up with television since it’s becoming more stream friendly and less cable friendly. I’d recommend any other streaming app. This one is awful.
Need more channels available on the go 2/5
So if I’m paying extra for NFL Red Zone, why can’t I watch it away from home, either on this app or the NFL app? This could be a really good app with just a little more flexibility.
The app worked well, for a while. Now every time I go to open a show, on the app, it crashes and closes down. This has been happening for a few days. The app is updated and so is my phone. Idk what else to do.
If there were a zero star rating, I would select it. Ever since the streaming app got upgraded, it doesn’t work. I have an iPhone 13. I have been trying to work with technical support to get it to work. Restarts, reloads, rinse and repeat. Nothing works. I even got a sales pitch for an Xfinity iPhone 14 (nauseating), but no help for my problem.
I previously used the app to stream when I was not at home or if I needed to tune in with earbuds. Can’t do that anymore. Today, I tried one last time to get help and got cut off by the support team. Screw xfinity. <- Meant with the utmost sincerity.
Keeps getting worse 1/5
I have used this app for along time on my IPad. It worked great until they “improved” it. When I play a show that was DVR’d, the audio goes out after about 20 - 25 for about 10 secs. If you hit rewind the audio will play straight through. Within a min., it goes out again. Then it goes out again at about 40-45 min then again about a min later. If I have to quit watching a show and come back to it later, I hit watch, resume - where I left off - and it starts the show all over again from the beginning. Lately, when I TRY to watch a show that’s On Demand, it won’t even play. Time is ticking but the screen is black and there’s no audio. If I could, I’d get rid of Xfinity. Have you ever tried getting a live rep on the phone and you know more about the system more than them? Yes, my pad is updated, yes I have done a reset on the tv, yes I have deleted the app and re installed it. If it didn’t work for me, how is it going to work for them? Being a very long time customer it gets very frustrating.
The old app was much better 2/5
By olderversionwas better
I am surprised how high this app is rated. In fact I have been using it for several months just to see if it would grow on me…it did not… This new version in addition to not supporting older Samsung televisions is poorly organized making it more difficult to find movies on different services such as HBO, Shiwtime and Cinemax. Overall this newer version is a few steps backward from the older version.
By DJ DUNDADA
There is always an error message like tvapp 00243 than when you ask about it no one has a clue
Xfinity, PLEASE HELP. PRETTY PLEASE? 3/5
The problems I reported in my last review have improved; app is no longer crashing and seldom freezes on my iPhone 13 running iOS 15.6.1. However, does anyone else have issues with the ‘previous channels’ popup? It’s the one that displays the last nine channels viewed. It’s eternally frustrating because when I select it by tapping the ••• icon it initially appears but before I can select a channel, it disappears. In a nanosecond it’s gone. It used to do this intermittently but for the last few weeks it’s been a constant problem. My popup blocker is off but it makes no difference. Xfinity, can you please reply here? I’ve been a loyal customer for the past 12 years, but this is to the point where I’m ready to cancel service. Respond here, text me, email…whatever. I’ll gladly supply you with my contact info. Just. Help.
Same as the last time I reviewed this app about 6 months ago…screen randomly freezes, app crashes after 4 or 5 channel changes, and Comcast keeps jacking the rates while giving us cheapass, crummy movie channels. Internet is embarrassingly slow way too often—well, if this company had the decency to be embarrassed that is. They don’t and I’m not holding my breath anticipating they’ll fix any of this. They desperately need competition for our business.
Could be so much better 3/5
For several years we had this app but could not make it work. This year we got a better internet service at our second home and it works. Hallelujah! Unfortunately, even with very good download speeds, this app is extremely slow to load and often has lip sync issues. It also forces you to navigate from the home page through different screens to get to what you want and every screen takes way to long to load. I love having remote access to my Xfinity account and especially to my Xfinity DVR but they really need to upgrade the functionality of this app if they want to get the benefit of users talking about how happy they are that they chose Xfinity.
Stop trimming recorded videos 1/5
Stop trimming recorded videos. We need to see it in full screen
OLDER IPAD IS NOW USELESS 1/5
Xfinity’s latest update will not work with any Apple devices that have an older operating system than 12.0. Please fix this Xfinity so these expensive devices do not need to be thrown away!! Offer an older version of your app for older devices... PLEASE!
latest issues are unforgivable 1/5
my family and i have used the stream app for years and have had no problems, but lately the app has been horrible. ads repeating endlessly, crashing in the middle of episodes and losing my progress, audio not synching to the video, it’s awful! please fix these issues!
Not Good! 1/5
I have the latest version on both my phone & iPad. Every time I try to stream the app freezes or goes back to the beginning of the program. It’s so bad that I can’t use the App. For the price of monthly service there should be at least an App that works!! Please Xfinity get it together and provide your customers with service and options that warrant the exorbitant prices you charge!
This app used to be decent. But for a month I have nothing but problems. I can never get my recorded shows or shows on demand to play. It’s either a black screen or a frozen screen but the sound is still going. What’s the point of this app if it doesn’t even play the shows?