Setting up new modem 1/5
The instructions on the app did not work for the new modem that Comcast gave us. We have tried over and over. Total waste of time!
This app is consistently not functioning properly.
Thank goodness I don’t depend on it for security systems.
I enjoyed the app....FOR THE FIRST 10 Mins... 1/5
Just installed the Adv Gateway last night and was able to configure several devices and everything was running smoothly...for about 10 mins.
Now the app WILL NOT LOAD! It will not allow me to sign in on my iPhone or iPad, via WiFi or lte.
I’m getting alerts about new devices being added, but the app will not let me sign in. I click sign in and nothing happens. I can’t even get to the username / pwd log in.
Done with Comcast. I’ll be returning this and going with my own equipment.
Yes I have the latest version of the app installed. Yes I’ve rebooted my iPhone and iPad.
And no this hasn’t fixed the issue.
Not working - again! 1/5
By Frustrated snapfish cust
Why is it that Xfinity’s apps are so lousy? Yet again this app is not working.
Hackers are gonna be caught 5/5
They are helping us with our compromised account that hackers Mallory Devore and Amber Roberts are trying to destroy my family this is a very serious and scary situation and appreciation is satisfying so far let’s stop cybercrime please help me and kids out Jennifer
Not happy. 3/5
Wireless box in the living room. Second one is freezing up as bad as the old one. Can someone tell Comcast how to fix it as it appears they have up line issues unresolved. I run a trace route and end up bogged down in Comcast land somewhere. ?????
You gave me the option to communicate as the automated system is terrible.
It’s dogs chasing their tails! 1/5
Do you know why? Just like the Xfi app, it’s infested with worms too. Comcast earnings for 2018 $11.7 billion and CEO
Excellent Sevice 5/5
App is super easy and it helps me to manage internet use in my home. Thanks Xfinity!
Worst company ever
They send you to the app instead of providing trained personnel to provide customer service!
Disney plus 1/5
Why can’t I get the Disney plus app on Xfinity? I will be switching services soon if there is not a fix.
What’s the point of the Port Forwarding 1/5
What’s the point of the Port Forwarding if the advanced security is going to block it anyways? Only way I could even get Port Forwarding to work is to turn off advanced security. That’s ridiculous.
update since Comcast responded:
Way to respond with a feature that doesn’t work. You honestly think I didn’t allow the “threat” (myself) to connect? Allowing myself would still block me. Like I said, only way it works is by disabling advanced security. Please fix your port forwarding advance security BS.
Constantly pops up tips to troubleshoot and I cannot do literally anything besides go back and forth between screens on the app.
Works as promised 5/5
By Zebra Love 67
The app works great
It is Terrible 1/5
They just had another rate increase and the internet service just got worst.
Part2. Didn’t think internet speed could go any slower. Dumb me. It is. And I believed their lies and replaced THEIR modem with a newer model.
Part 3. A developer just reached out to me and basically said the problem is on my end.
Modem is old( theirs and newest model)
Suggested I use their speed test app. Did that. That is how I know how slow their internet is running
Said I have to many devices on line.
Two phones and two laptops. Wow I must be overloading their network with all these devices.
Connection to iMac 2/5
By Paisa Gaya
Constant problem everyday for a week in connecting with Safari and Mail on my iMac
If I can not access internet, how can In join forum to solve this problem
If Comcast is so cheap, why can not send Customer Service to look at this issue.
It’s Bad 1/5
By Mac Clan CO
Xfinity can’t even get step one right. I just get a blank screen when I try to login. Can’t see or do anything in the app.
Very useful. 4/5
The functionality present is quite useful. I give it 4-stars at this point in time only because the app is young and could stand to have some more advanced features for power users managing fairly large networks. At that point, it merit 5-stars.
Slow. Uses their dynamic IP address setting and not static mac address to identify device and assign it to group/person
Needs a lot of work to make it deliver its promises
Customer service 4/5
Need help changing my password. Then I’ll give the last star.
The xFi app is a non computer person’s dream 5/5
The xFi app does all the work an IT technician use to do. It sets everything up for you and you don’t need to know a thing about IT.
By Lack of Privacy
Great App, but need improvement.
Keep up the good job
Xfinity account setup 1/5
Great app no stable internet 1/5
By no confirm
Great app but no stable internet have to reset router every other day! Already exchanged router had tech come to house. Who do I turn to .... ghost busters?
If there was a minus five stars that’s what I would give you 1/5
Your system is awful
By gods gory
Half the time it doesn’t connect to my house to arm or disarm my security system😳🤦🏻♀️
Doesn’t Help 2/5
I just switched to xFi and my Internet speeds have gone down instead of up. This is extremely frustrating, instead of getting 1Gig speeds, I’m lucky to get 75mb. Complete waste of time and money.
XFi App Unreliable 2/5
By God Father 201
I have setup time limits for my sons xbox and he recently started complaining that he was getting shutdown before he reached the time limit I set. I timed the activity from the moment the xbox was powered on and was able to witness this myself by timing it on my phone. Additionally, I noticed today that while he was at school and xbox was powered off the xFi app shows 30 minutes of activity. How is this possible when I’m the only one home? This totally defeated the purpose of the app if it’s not reliable!
Does it work without the modem! 1/5
By Jeffrey Organes
Does it work without the modem!
No 2.4ghz Channel when using PODS-not convenient! 1/5
I am not able to add Sonos AMP to my WIFI network as with PODS added to my WIFI to extend my coverage, I cannot have both 2.4ghz & 5 ghz channels that are separate. I also cannot use my Deebot vacuums either as they require 2.4ghz channel as well. This needs to be addressed ASAP on these PODS.
Comcast’s App Is Lacking 1/5
Very slow and confusing to maneuver around (particularly due to the slow nature of the app).
How does an internet provider have such a crappy App?! It doesn’t make sense!
The internet speed is very slow and drops repeatedly. Hot spots promised do not work
Love it 5/5
Settings unclear 3/5
Hard to find answers to questions regarding notifications
Has qlitches 3/5
This app has glitches ....when you go to view devices the arrow on the top left hand corner to come out of devices does not work
Barely works 1/5
By Lake Cott
Need I say more?
Only positive feature is resetting your modem remotely.
Everything I need in one place! 5/5
I hate that I cant lock my password to my WiFi on the tv app.
Don’t waste your money 1/5
The app looks pretty but rarely works. I’m so disappointed with XFi. I spent so much hours money switching the the gateway modem and bought pods to boost signal and the system had slowed and freezes all the time. The app is notorious for freezing up. I hate it!
Comcast = Comcrap 1/5
Take Xfinity to infinity and destroy it. Complete trash
This app is so slow
Whoever authorized the release of this garbage app should be fired...but it is Comcrap and this is the culture of Comcast.
Comcast has the worst service ever 1/5
I literally had to call every single day for the last week due to connection issue.
Reboot gateway modem 5/5
By Chris gonny
The easiest way to reboot my modem.
Not good enough for experienced users or any user 2/5
This modem keeps blocking things and now, it’s blocking my extended and the people at Comcast have no idea what they are doing. Some of them can’t even speak english. Comcast. Here’s a tip: hire people that can speak English AND know what they are doing or at least train them better.
Oct 1, 2019
I am a network admin and I deal with computers, firewalls, and routers on a normal basis. I’m looking for a whitelist feature on here and I’m not finding one. I am being blocked by sites that I want whitelisted and it’s getting annoying. You can only allow access for an hour. If I’m missing something, I’m not above being shown. If I’m not, please add it.
Loving this new feature 5/5
I’m loving being able to control who can an can’t connect to my home WiFi I love this.
Disconnects frequently. ?? 3/5
I wish it was better. Keep connected and stronger signal.