XFi pods 1/5
They do not work at all. Have tried all different outlets and restarted the gateway and tried again. Total waste of money and will be returning them.
Tv time out 1/5
Still having tv connection issues even after purchasing six pods
Consider feting switching from different xfinity
Constant dropping of WiFi connectivity 1/5
Switched out routers and still constantly having the connection drop. Restarting the router is not a solution to the problem yet it is the only solution offered by xfinity
A suggestion for Xfinity 5/5
Xfinity allows me to view Netflix and amazon prime movies. This is wonderful. I use this feature.
How about also making it possible to enable a network connection to google photos in Xfinity. That would be a great addition.
0 start 1/5
By done 4 ever
Your service and customer service is the worst ever which is very hard to be worse than AT&T
Poor Service 1/5
By hot mommi
The worst experience I’ve ever had with WiFi. It constantly goes out causing issues with my ability to telework. My thermostats are constantly signaling loss of connection to the network. This is beyond frustrating and quite honestly infuriating.
By douche cannon
Weak WiFi 1/5
My WiFi is weak at best. Many of my electronics lose WiFi connection. My smart tv that is in the same room as my xfinity modem loses connection often. I am strongly considering going back to AT&T.
Tired of internet problems 2/5
I am so dissatisfied with the overall performance of the WiFi in my home, I’ve had numerous service calls/visits I’ve had very good service people; however I continue having non connectivity issues and start using data (paid) by my cellphone provider. From my family room the signal is poor (even though there are 3 extenders in that space) (ifity)
Keeps going offline...2 1/5
Oooknr i is k nnk I’m I
Than you 5/5
By regina swit
No Guest Network Capability 2/5
love all the flexibility and control over my home network, but why doesn’t xfinity allow for creating a guest network?! FAIL
I like the app and it has a decent amount of features. But we need ALL the control of the modem in order to get a lot of people on board especially gamers. Hope you can let customers control more then your letting in the app.
Vbbjkkkkm jjkknkk 1/5
Love the new updates!! 5/5
By Jena's Itunes
Absolutely love that your brought back the delete button on saved recordings
And absolutely LOVE the new blue/yellow automation speed through finally a fix to the loss of the 15 sec cycle back button on the remote. New feature is an Ace and I’m happy to complement it!
By Mikes Mom
It’s Crap!!! To over charge us in the near future, for inferior BS technology! Tethering, time consuming, false info! Reset Gateway, more time consuming worthless junk!!! Fix it or go back to what worked!!! You’re idea of the future for technology is only for YOUR greedy future!!! It’s worthless 90% of the time, especially with constant “flickering power” outages!!! Get your expensive failures together!!!
Constant movie halting after multiple bandwidth resets and customer service calls 1/5
Only 20% of bandwidth usage but movies are halted multiple times after multiple modem resets and customer service calls. Very poor customer service and support. Exploring legal ways to get out of service and get a refund on multiple cameras and sensors after over a year of poor service, incompetent customer support, long hold times, and repeat modem resets.
Low speed on IPV4 and no IPV6 settings?? 3/5
How do I get the IPV6 to start working on my settings? Can anyone help me please...
Also, there Are 2 PlayStations and 2 xboxes connected through proxy settings and they're hidden. How do I remove them.
The HUGE problem is Dusti Solutions believes they have "lifetime" access to putting firewalls onto ALL OF MY SMART DEVICES. How do I remove there access via a DNS server that's remote from Singapore? It's illegal and the FBI, sheriffs IT task force, police department have reports and pending felony charges for this! Can I get hep removing however they're doing it? They and dark web breeches have full access to my safari, appleIDs and remove email accounts/deactivate appleids and access my devices with Apple watches and Apple TV's. Downloading all of my apps and I'm contacting the FCC/ FTC and SS office tomorrow! They're in all of my accounts. My Verizon account has eAch call coming in for 48 seconds to 1 minute. I never know who I'm talking to. I have 2 VPN's My MacBook Pro is distorted! The hackers have 60 accounts on my smart TV's so I can't connect to the internet. They're driving Comcast & me crazy! Putting "open source software" onto my Trane device and accessing my privacy and security apps/front door lock/ garage door via Portal user and changing security questions or answers/phone numbers. Etc... it's overwhelming. My new google account already has my new private cell phone number on the google app and the xfinity connect2 app. I'm frustrated and there should be action taken against thi fraudulent company and dark web breeches. Accessing my airport MAC number serial number on my MacBook Pro so it's useless. I've wiped the internal hard drive clean 8 times. I've never been able to use any computer or feel safe in my own home. It's a violation and a crime!
Xfinity speed drops 2/5
By Robert J. Foster
Speed is good for a while, then you have to call tech support. That is hot or miss as to how good they are. Then the speed is good for another couple of weeks.
I’m canceling this not happy at all WiFi never stay on
Slow speeds until you run the test 1/5
Web pages take an unusually long time to load on what’s supposed to be faster and more reliable. Find myself turning off Wifi and using network often. Areas with pods have little to no connectivity
I installed the pods and have seen no improvement on my WiFi. Very frustrating. I still have trouble connecting even when I’m less than 20 feet away from one of the pods. I’m open to suggestions, otherwise I’m returning the pods. I’ve already tried clearing a path, getting closer and rebooting. At this point the only thing left is to replace the modem.
Worst app on my device... I’d be better off asking a homing pigeon for the details about my WiFi
I have ordered pods twice and they have not arrived. How can I get some information on the order?
Honeywell thermostat 1/5
By San Jose del Cabo BCS
I’m unable to connect X1 to Honeywell thermostat
have had major problems with my service 1/5
have had someone come out.... promised to fix my internet service...guy came.. said problem was outside of my property and someone else would fix...call two week later... more promises and nothing happened.. tried again... got apologies and a small credit and a promise that someone would do something.... still nothing ... they are back to comcast service days
So far it’s terrible! 1/5
So switched to this internet service and also got a new cable box. So far the internet/WiFi is no better then the DSL I previously had. This is supposed to be a better system, but so far I’m not impressed with it! As for the cable, most of the time u can’t read the guide because it’s all blurred. Have to go line by line to see what’s on. Once again my old box at least let me see what was was one without having to go line by line.
Ever since I switched my 2 GHz and my 5 GHz together I cannot work on my iPad I am so frustrated how do I switch it back
Please please please please please
Poor connection all the time!!!! 1/5
We’re paying for the 150 MBPS but we often than not cannot connect to the internet!!!!!
By Magdalena Str.
Finally a great app! You can control your kids how long they can stay on internet.
Big thank you!
Can’t watch a single Netflix episode without being interrupted by a trouble connecting message. If it’s the router I need to know now. Otherwise this is horrible !
Can’t Switch or Pay 2/5
Glorified stat counter and subpar setup tutorial. Can’t switch between accounts. There’s always a tech problem. Do not make it easy to setup out of the box. Alway an issue. And can’t view or pay bill.
Job: Well Done! 4/5
By B C Stew
A seamless app for xFinity customers! The only reason it was given 4/5 stars is due to the fact that it will not show service outages within this app. Outages are only shown within the xFinity My Account app while the xFi app will log you out and try to get connected to a new router while the service is down. Also, I would like to see more than just 30 min, 1 hour, and 2 hours for the pause capabilities. It would be really great to have the option of setting a pause time for certain days similar to the bedtime option. If those two issues were to change or maybe the xFi and My Account app were combined then it would be perfect!
Update (7/11): The Active Time hours haven’t been updating as time passes. It constantly says 0:00 hr / (insert number) hr.
Easy setup 5/5
Very easy setup. Works great
very slow and hard to find topics 1/5
I can not change password, unneeded information/option do mot help!!!
I recently got a call about my xFi. I had major trouble with it. I ended up changing the user name and password. Working better now.
It does open a little slow but is ok.
question: how does the security work when I am out and about with my cell phone?
The “upgraded” internet is slower than the standard package!!! 1/5
Just like the title says, the upgraded internet WiFi package I purchased is slower than the standard. Not fair! And wouldn’t recommend!
Best app.. 5/5
I’d like to say since the changes a few months ago. The app is more accurate then ever. It really works, it’s user friendly and I have no complaints!!! Even the payment arrangements work!!!
Dismal Customer Service. 1/5
Our house got hit by lightning. The neighbors TV got blown out and all our Comcast equipment. There was a ball of blue light that came out of the cordless phone base. Killed it. Replaced that. I replaced all the Comcast equipment by going to an Xfinity store. Got that back up. But issues. The WiFi and phone go out. The tv too but not at the same time.
WiFi went out again tonight. Couldn’t get it back up. Yet the Ethernet line worked. I chatted online with someone probably from another country. Which would be ok if they knew what they were doing. He said there was an outage on my area. Just for WiFi? What is the NSA blocking my WiFi and phone but the Ethernet still works? Are you people crazy?
He refused my request for a service visit in 2 days. I’ll call tomorrow but god help the person I get on the phone. Ridiculous. Your customer service has gotten worse and I didn’t think that was possible from my previous experiences.
Device Restrictions 1/5
By Big Papa Murf
I hate that all anyone has to do is change thier device name to bypass the restrictions or limits you set. It seems all my kids do is change the name of thier device to bypass the restrictions. How is that?? What am I paying for then???
Internet speed 1/5
7-10-2019. Internet speed got so low could not stream tv. Rebooted equipment to no avail. Ent to bed missing good tv programming.
Easy setup 5/5
Made setting up new router/gateway very easy. Use the app if setting up new equipment and you will love the app.
activity time deserves -5 stars 1/5
first off 1 star was as low as comcast lets me go !! i really want to give (-5 stars ) but i do have that option !!! just like i dont hsve option to delete stupid garbage stuff like activity time
how about a delete all this activity time garbage !!! not everybody needs that garbage or wants your garbage so how about giving everyone the choice cause some of us dont want it and dont want to ever see it !
i can not wait for that delete button
while your at it a -5 stars would be just super!
that way you will know very quickly that what you think is a brilliant idea is really garbage !
and your activity time what ever you call it in my book deserves -5 stars !!'
The worse app ever 1/5
App keeps putting all my household services and bedtime mode I have decided to leave xfinity it’s useless
Great Installation by two professionals 5/5
By Allia K
I was very impressed by the quality of my installation. The two installers, one was in training were very professional and solution based. They were informative and worked hard in the heat to get me the service. Thanks Xfinity!!!
Love that device can be turned off from the WiFi. Great way to get the kids attention!
Just getting started 4/5
By Journey 13
Looks good. Excellent installation from Kurt. Friendly, knowledgeable & VERY helpful. We’ll see how it goes.
Well, couple weeks in and our cable stil not buried:/. Also some trouble w/ Jake _5 so down from a 5 to a 4.