Service 1/5
By Waykit72
We moved to Virginia in July of 2021. We purchased a premium cable package with streaming, cable, phone and camera and mobile. We have more problems with our streaming services than we can handle. I have been streaming the News Nation channel since day one but today I received an error message that states, I don’t have a subscription. When I received this service, I was told that I would have the ability to stream every channel I get on cable. Well suddenly that is not true. It has been my experience that the ONLY thing Xfinity has no problem doing is taking their “auto-pay” monthly payment!!!
In addition, try to get service. You call the number and get a callback from a call service representative located at an unknown foreign call center. They spend an hour and change trying to fix a problem for which they have no knowledge, at which time you can request a representative from the USA, and they call back and fix the problem immediately. This service method is so infuriating.
Update will just buffer! 1/5
By ctstylist
Keeps telling me to update and then just buffers and yes, I am connected to the internet!
Xfinity app 1/5
By TheeBoboshoe
This app is total garbage. It will walk you in circles and never solve your problem. Absolutely several steps down from previous apps. Can’t even remotely reset my top end X fi modem.
Bad 1/5
By alexandria_gosparks
Bad customer service and they keep raising rates
Useless 1/5
By CustomerNOTconsumer
The app is useless, most customer service representatives are useless and my bill is DIFFERENT EVERY SINGLE MONTH!! I call to get my bill corrected - AFTER fighting the chatbot who has not EVER BEEN USEFUL EVEN A SINGLE TIME - i finally get a person who ends up not doing anything but screwing things up MORE. I’m so over it. Y’all overcharge me and then subject me to your nonsense and waste my time and money. My blood pressure is so high after trying to speak with ANYONE WHO HAS AN IDEA of what to do and somehow I can’t even get anything fixed permanently bc for some reason THE NEXT TIME I RCV MY BILL ITS WRONG AGAIN!!!!
Repair 5/5
By awesome keep it up
She was excellent n very quick n knowledgeable of what the issue was Thank You Thank You
I love my tv noise too quiet with out it
App breaks internet on my phone 1/5
By B3D2
Every time I open this app, the internet (cellular and WiFi) on my phone stops working completely and I have to restart my phone completely. The app is also very slow and hard to use.
Service 1/5
By Cecilllyy
Would give zero if I could company is pathetic and doesn’t actually care about anyone. Everyone there is incompetent and don’t help
Most expensive bill… worst service 1/5
By Chickster 10
Xfinity is a monopoly, if there were other services available id switch in an instant.
works sometimes 2/5
By paulherm
Usually if you try enough times you can accomplish the task you want. But it spams you multiple times per day with push notifications. Very much an evil necessity.
Permission and role bugs 1/5
By Petya
As the account owner you cannot see your data usage because you have the wrong role??? Really??? It is buggy and useless. Every time it takes you to chat which has outdated and wrong information that does not help. Terrible app.
Still awful 1/5
By Hooligan556743
They need to enable FaceID to sign in rather than having to type your password in every time.
Not understand 1/5
By Peñonal N
My camera no good
I have 2 accounts, new app can’t show 2nd one 1/5
By Ratchet268
Not able to access any info on my second account.
It is horrible 1/5
By caitycatty
The changed it and mad a good thing horrible. Change it back!
User 1/5
By Hobo 911s
Way too lacking of tools and way too full of upgrade adds !
Too expensive. 1/5
By SammiTower
Too expensive. Speeds are slower than advertised!
Can’t speak with a live person 1/5
By xTelp
I have called three to four times in the last month with none or intermittent connectivity. This continues to be a problem. You can’t bypass the chatbot and once you get a live agent, they cannot help with the issue. It gets fixed then 2-3 days later, the problem continues. The last agent sent me a new modem and it’s not registering. And I was charged $15 for delivery which I was not told about. I would have gone to a local store to pick up. Phone number is just as bad with robot that won’t put you through to a live agent unless you go through all the same troubleshooting over and over again. Ridiculous!
Great App but needs a couple more features 5/5
By Rob-Dude
Please add a feature that creates time of day the internet is and is not available to a device. You will have the ability to auto disable kids devices at a specific time. Also add a daily limit by user.
Useless 1/5
By Chuck!o
All I need to do is pay my bill.
I log onto the app.
Then I have to log in again to pay my bill.
Then I have to verify via two set authentication.
When I’ve finally done all this, the app simply says ‘Restricted.’
Shh it’s weak 5/5
By Shitn on pk
Everytime my cameras are using Wi-Fi my tv acts slow
Terrible 1/5
By PRISON GAURD
Not user friendly like the app they discontinued
Xfinity app 1/5
By Sammamish53
Horrible navigation to do simple queries like voicemail list and Xfinity equipment status
Owner 1/5
By fox viewer 999
0. If I could
Help on a fraudulent email. 1/5
By At&t service is better
The automated attendant is a JOKE.
BRING BACK OLD MY XFINITY APP!!! 1/5
By FireGamerr
Hate this new app very cluttered with unnecessary features and also extremely glitchy and slow. It’s impossible to find the pay your bill section the old my xfinity app was fast fluid and showed you your current bill amount and price front and center every time you loaded up the app.
Terrible Service 1/5
By David Manz13
Xfinity provides terrible service. The vast majority of cable programming is poor or of no interest. The internet connection does not work properly and hasn’t for years. Xfijity attempted to fix but never did. Unfortunately Xfinity is the only service available to me so I’m stuck. I need options any options. Xfinity is a bad company. Find an alternative!
new update is terrible on mobile 1/5
By Sean from Chicago
i’ve had them for years everything‘s been great but they just updated their app and everything keeps going to this weird purple screen and keeps freezing this is the only app that’s not working on my phone and I actually really need it
App 2/5
By Neal8888888888880
Something in the background of this app destroys your battery
Zero worth 1/5
By krucking
Can’t watch a show. Can’t get info. Can’t talk to a staff about it.
Zero
Faulty App 1/5
By KeyHaw
I’ve always experienced glitches when trying to bill my pay via the app. Now that I have two accounts, it’s impossible to switch between accounts when using the app’s bill pay feature. Even when I sign out of the app completely and/or redownload it, when I sign in to the account I want to pay (whether it’s Account #1 or #2), when I sign in again after clicking “Make Payment”, I only ever have the option to pay Account #2.
Also, the Comcast desktop website doesn’t allow for bill pay via a checking account because it gets stuck in a sign in loop—I have to keep signing in using 2-factor authentication over and over again and never reach the bill pay screen.
It’s extremely difficult to simply pay my bills.
Terrible Wi-Fi 1/5
By Snapisafraud
Service constantly needs to be reset. Very slow have trouble running a gaming system on it. If not gaming my daughter has trouble being the one boy one on the network and holding a video call for work.
Xfinity 5/5
By Malex1996
Whom my concerns the app it’s very useful easier payment great service no disappointment faster speed low charge no interruption connections love Xfinity 🥰👍
Hmmmmm 1/5
By DJSFO
All this hype about the new infinity app and yeah it’s difficult to find the things you want in this app, and when selecting the Internet security link it does not work at all?? Total waste of time. Can’t even find out what that link is supposed to do and if it will interfere with any other things?? Typical Comcast, they just don’t know what they are doing. nothing they do or say works right then they try and blame it on the customer.
About 1,200 5/5
By alfawar121
I can’t check the internet speed of my modem on the app can you fix this error?
This app is terrible 1/5
By y3ncar1
This app makes everything more complicated
kim 5/5
By fronyt runner
go job
10g! 1/5
By lydrod58
I don’t think this is accurate.
Worst service in 38 years 1/5
By one star !
Sad to say worst service and most expensive ever. 38 years with the company and very disappointing. Trading in equipment, getting internet ready tvs and a new internet cable possibly breeze line. I don’t like changes but the service is horrible and not worth the money.
Terrible app and service 1/5
By iPad Pap
This app is a disgrace for an organization. No longer correctly runs tests for speed and control. Modem requires restarting multiple times per week to maintain even a portion of the speed I pay for. Support service is a joke. Just want to make excuses for why my rural location is a problem and cause for my problems. Assistant just keeps looping with no solution option to talk to a human being. If I had an option I would run from Xfinity!
Step backwards 2/5
By Nbj3177
This new app is a step back from the previous one used for account management. I have MFA enabled on my account for security and when I try to do something like pay my bill, the app goes into a death loop of sign in > MFA > sign in. In addition, it fails to show me my data usage about 9 out of every 10 times I query it. Using the bot to pull data is a bad design. Overall, this app feels like something from 2010, not 2023.
Xfinity mobile app 1/5
By Zappycamper
What an absolutely horrible app, so many complaints like mine about it. I couldn’t get it to activate the new (upgrade from existing) Xfinity router ‘in minutes’ as advertised using Xfinity instructions. I’m technical and after messing with it for an hour I finally called tech support and they activated it remotely in minutes. Today I want to manage router settings and the app doesn’t think the router is activated. I reinstalled the app to no avail.
Terrible 1/5
By Badnews.com
This app is worthless.
App have problem to log in last version 5/5
By DJ CHEPO MUSIC
The last version you log in send you your security code you log in and then log you out automatically please fix last version
App is Junk 1/5
By klkstthe beach
Just like the unreliable and faulty services Comcast provides at ripoff prices, this app is slow and useless. Is basically a sales tool for Xfinity services.
Xfinity does it again 1/5
By Fxh3
I’m not sure if Xfinity is trying to get people to cancel. This app is horrible and the access via the PC in now gone. Thanks Xfinity for showing us what poor UXUI looks like and not caring at all about customer service. Pay a couple of high school kids to fix this because whoever you have now is blowing it. Contact me if you care to fix any of this excrement.
Review 2/5
By Boogers1980
This app is not any good. I like the old one for looking at my account and paying my bill. This one is hard to navigate and it’s missing features the other had.
No customer service 1/5
By steveberde
Without a doubt you’d win Americas worst company
Not at all good 4/5
By renenunez
Hi, sometimes happen trying to restart my modem and it doesn’t work. The rest is for general good, and the customer service chat sometimes difficult to reach an agent. Always the automatic virtual chat try to stay in and I want a real agent. Then I suggest, you make it easier to customers in need to talk or chat. Thanks
