Techs are useless 1/5
By jim hagman
All I want to do is block a web site but not one tech can help
By Walter santi
Once you create an schedule is just impossible to take it out, even if you call xfinity twice
By steve 2025
I love Xfinity programming and enjoying it for quite a long time
By my home network 2
The camera we originally ordered was a door bell camera which we couldn’t use because it’s not wireless. So, we traded it in for another camera for our front door. It’s doing the job we needed it for! Thank you!
Would give 0 stars 1/5
App doesn’t work. Chat agents are completely useless. I’ve missed out on 2 days of work and could possibly lose my job because of this.
Phone service 1/5
My phone is still not active. Not the best communication
Not working 1/5
Don’t recommend! 1/5
Internet service goes out daily. Sometimes multiple times. 4-5 techs out over 4 years and I’m told signals are bad. Then they drop it. I’m off my contract rate because I don’t want to lock into two years of this crap so my bill is 300+. And I refuse to pay it on time for this unreliable, inconsistent, terrible service. Do better comcast.
I’d give 0 stars if possible 1/5
Drops service everyday. Have to reset multiple times per day. Finally added AT&T. It’s sad I have to pay for this service through my HOA.
This app is so badly configured 1/5
As a user I’d recommend choosing any other company than this one.
The video quality for the security cameras could be better. Important details needed for security purposes like license plate numbers are pixelated even when close up. And night vision is even worse. When I got robbed ( day time) I couldn’t even decifer what they were taking the pixelization was so bad. If these are supposed to be security cameras details are important.
App is good-looking garbage. 2/5
By Flaggity schmaggity
App is aesthetically pleasing, buttons are nice, flow are nice, except oh wait- it doesn’t work! None of the links ever load. No matter what I choose to do, the next screen always fails to load and says refresh to try again. Same error. I basically have this app on my phone for the purpose of taking up space and nothing else. Pointless.
Service Terrible 1/5
Our service goes down very low and often to no internet at all between 5pm and 7pm daily.
Too expensive. 1/5
You people just increase prices anytime you want.
I will not be renewing my Internet service with you
Worst router ever 3/5
This xfi router needs to be reset all the time. Active details constantly have “errors” idk what happened to people knowing what they were doing…
Horrible service 1/5
By wth ihate thisapp
It’s a monopoly bc there is no other service provider in the area besides satellite and I’m thinking of switching to AT&T instead. No Wi-Fi connections, lied to about Peacock and almost a month in with still no service
Above and beyond 5/5
Always there when I need help with anything thanks !!
Xfinity App is worthless 1/5
By Not an Xfinity fan
The Xfinity app is useless. It is not intuitive and does not provide the functions it claims to provide such as changing modem/router passwords.
This app does not work 1/5
I have called technical support many times and they are no use for solving my problem. Every time I log into the I see a screen with a loading animation of a girl on a bike. The screen says “Checking a few things. Just a moment.” Next, it brings me to a screen that says “Sorry, we’re having a problem.” with only a single button to “Sign out”.
I wouldn’t mind this issue so much if they allowed me to change my router name and password another way, but all roads lead to using the app to do that and it does not work.
Automated phone 1/5
By mint 123 456
You cannot get any to talk to you and the stupid voice keeps routing you around! Kept getting text that they tried to call when I was holding the phone in my hand and no one called! Obviously incompetent
Dear Xfinity 1/5
I miss when customer service actually helped the customer
A great service for a rainy day.
Owner of home. 1/5
By dissatisfied 777
My service has been in and out for a while. My neighbor had XFinity come out to his house on Sat and Sun and whatever the two different technicians did has knocked out all three of my services all together. Great job and they keep telling me that it will be fixed by this time and it’s still out.
Dissatisfied customer 777
Very difficult to cancel service.
No “At Home” setting. 2/5
By Homestead Brewer
Being able to monitor my front porch is a great feature but it can be annoying, also. Unlike my old Ring, there’s no “Home“ setting to deactivate the camera and notifications so every time you or anyone is in range, you get a notification.
Horrible video camera ! Horrible help! 2/5
Not working properly! Not working!!! Period!
Still issues with security!
I am account manager but video doorbell is not being added!
Charged for nothing!!’ No service!
Won’t let you talk with a person to troubleshoot
The worst 1/5
Xfinity is the worst
Trash internet 1/5
Totally useless app. website forces you to try and utilize app. Garbage
I’m getting slower speeds than what I’m paying for and feel like I’m getting robbed for service I’ve been paying for
Sorry customer service!! 1/5
By Loto F
My internet had not been working for 2 weeks. Xfinity promised to send out a new Modem and I’ve still not received it. At first, they sent nothing but a cable. When we called after a week, they promised to make it a “priority shipping.” We STILL have no modem!! Writing this review and calling AGAIN!!!
By Myrna's Jamz
So expensive! I will be canceling and will be getting a streaming service
Advanced settings disappeared so I can’t access port forwarding, way to ruin the weekend for me
Customer service 1/5
This app is not user friendly. Go paperless then try and find information about payments or statements, you have to dig and ask in the chat. Not convenient or user friendly at all. Even trying to leave the review is awful. All nicknames are taken so try again, and again…
Buggy, inconsistent not working 1/5
The app had problems rendering the chat window, standard iOS device, latest updates… very annoying
Two profiles - does not work well 2/5
By Dual Profile Guy
App not good about switching between profiles. Not easy (or possible?) to switch.
Never works 1/5
This company has absolutely no human access for at least 10 minutes. you will be stuck in infinite Loop‘s with the lowest level of DARPA trash AI. At least give us advanced AI if you’re going to replace humans with terrible customer service.
SCAM HACKERS ASSISTED 1/5
By well pricing
You REMOVED SEE CONNECTED DEVICES, which Allowed the OWNER TO SEE ALL DEVICES CONNECTED OR NOT CONNECTED. THEN the OWNER COULD CHOOSE WHICH DEVICES TO PAUSE. Or PERMANENTLY BLOCK. As of latest UPDATE REMOVED THIS OPTION SO THAT CRIMINALS CAN NOW HACK THE ACCOUNT HOLDERS ACCOUNT. Since the Account holder can’t see devices, the account holder can’t block or pause those fraudulently connections and pause them permanently. WELL DONE IF YOUR ENTIRE GOAL IS TO ASSIST CRIMINALS IN STEALING INTERNET AND CABLE AT THE COST OF THE ACCOUNT HOLDER!
Terrible app, use the web 1/5
This app is borderline useless for account management. Everything is done through a chat bit or web instance. Save yourself the time and just log into the mobile web browser.
No Control of Notifications 3/5
Though there appears to be the option to control notifications from the app, it doesn’t actually work.
Fairly useless unless you are just paying your bill 2/5
Switched my cable modem. Guy in store says download the app and setup is easy. Could not find anywhere in the app to activate the modem. Closest I could get was under devices, which showed the modem was not able to be connected. Duh. And no option to activate new equipment. Then called and automated service realized I had new equipment and sent me a link to activate which resulted in an error when I clicked on it. So called back and finally got a person. Thank god.
Scam prices 1/5
Xfinity has increased my bill $10 every month after I applied for a $30 discount. It’s a scam and outrageous!
No functionality for me 1/5
Wrote the review below before looking at the app page again. The screens in the preview don’t exist for me, even though I have 5 users and a couple dozen devices on my network.
There is almost nothing in this app except the ability to restart my modem which I can do with a button. No list of user, devices, downtime schedules, nothing. Why the shut down the website and replaced it with this garbage is beyond me.
Too many outages and payments are demanded.
8/12/22- i still can’t even sign in anymore. PLEASE FIX THIS. 1/5
By New Jersey 737
8/12/22- I can’t sign in after the update. Please fix!!!!’
2/15/21 - ANOTHER UPDATE AND I STILL CANNOT SIGN INTO OF YOUR APPS. Oh yeah my bill has increased, I didn’t add anything new; I pay more money and you lock me out of my apps. Where is customer service on thus?????? 1/27/21-UPDATE - Please respond I cannot sign into the Xfinity app or the Xfinity app. PLEASE FIX THIS ISSUE ASAP. I NEED MY INFORMATION. I can’t sign in. What forum? What can’t you help me here? I did an update and was signed out. I try to sign it and it doesn’t take. I deleted and reloaded the app. Still doesn’t work. WHY?????
Don’t get the service!talk.. Management would be better to quit 1/5
I call Friday.. Listened to elevator music for 45 minutes.. I had connection issues.. I told the operator the remote was old and needed a new one.. He tries to troubleShoot the remote. The only way to troubleshoot a remote is to one change the batteries, or to reprogram it,
or three you throw the remote away and get a new one. I had no TV from Friday till the remotes came the remote didn’t even match my TV I called again all day on the phone order products call the next day Space and steel problems they knocked off $30 of my bill after charging me for Netflix Hulu Peacock and discovery plus for over two years
So waste time with Xfinity services and terrible services. 1/5
By Real Person 119 119
They didn't fix my problem four month.
See they don't care costumer service with bad AI and not pro agent.