My Internet is out daily ever since they did repair work and upgraded. For about two months I have been dealing with this off and on all day long.
I have called over and over again reset the modem done everything they told me to do and it still is not helping. It is out right now.
Pretty bad app 1/5
This app never works the way it should and is pretty much featureless, unless you want to see how much data you’ve used.
It also doesn’t work if you have private relay on in iOS 15. But once turned off, *surprisingly* it works. This is the only app that has issues with it that I’ve noticed so far.
2nd outage this week
Bad Service 1/5
By mama 46
Not a dependable connection
No service 1/5
Writing this review via my cell service. Thanks Xfinity.
Horrible service 1/5
I can’t stand this company
Can’t talk to an agent. 1/5
I have spent the last 45 minutes trying to speak with an agent to find out why I am being double billed. I did not add a new address to my account. My bill has my address listed twice for the same house. We only have one television in our house. I have gone through the automated system I have gone through the assistant chat and I have been let around in circles and still have not been able to speak to an agent. This is ridiculous.
Was told I’d have all the channels but I keep seeing that I need to subscription to it still
Love it 5/5
Easy to use
Pretty poor app 3/5
Constant requires re-logging in. Barely poor app for a company that supposedly prides itself in Internet service.
Just flashy. Isn’t really useful for the things you’d expect 1/5
Missing the most important options including connection to customer service
Login page issue 1/5
By Mr. Grapefruit
For few weeks now, I have not been able to login the app. It redirects me to use Safari to login but it doesn’t work. Keeps saying login / password error but I can login just fine on Chrome on my phone or on my desktop.
It was great app when it did work….Please fix this.
Horrible and Frustrating 1/5
One thing I like is a simple easy functioning app this WIFI SERVICE IS EXTREMELY OVERLY COMPLICATED… the whole web page that send me to this app gives about the same information than the app itself it shouldn’t be THIS COMPLICATED to connect to WIFI especially when the correct password is put in… trying too hard to be special
Horrible Xfinity internet 1/5
If I could give a star a negative this service would definitely be it! They refuse to expedite a technician for this 2 week internet service problem I have been having!!
My internet service is alway weak,no service 1/5
By $200 + Per month
Bad service My internet service is alway weak,no service
Poor service 1/5
By M savers
Can’t get through to an agent. The menu driven system restarted my modem for no reason.
My App for Comcast has stopped working and I can’t access my email from the App. Entering a nickname is annoying because takes too much time. Show available nicknames would be easier.
Xfinity is Awful 1/5
By Real Guy 3.14333
You’d think it’d be seamless, but no
Coverage seems t get worse and worse
Weak Wifi 2/5
Xfinity’s Wifi is poor! The transmission is up and down all the time! Lots of modem reboots to reestablish signals. My internet connection is going out frequently! Don’t know what else to do! There is never an on site check of the equipment!
needs some fixing 5/5
By titanic movie lover
I love this app so much it lets you control everything that has to do with all my devices it needs some fixing everything was working great until there was a update for the app it self after that it’s not sending me notifications and my notifications are set to on and when I go to where my xfinity home cameras are in the app I click on both of my cameras but it’s not letting me see live view it lets me see events that has happened but not letting me see live view and needs bug fixing please fix these problems
Forced to download 1/5
Trash. Wifi had been working fine on our cell phones for over a month. For no apparent reason our phones could no longer connect to the network without downloading this app. Poor customer experience. If comcast didn’t have a monopoly on decent internet in my area I’d bail.
Some devices can not connect to internet 1/5
Some devices cannot connect to internet
Wi-Fi NIGHTMARE 1/5
By Pretty Smart (Rose)
For over 3 days we have had Wi-Fi problem. It has been horrible. School assignments affected, working from home challenged, Finally we were given new modern yet the problem continues. NIGHTMARE INDEED!!!
Highly Unstable 1/5
We’ve had Xfinity for close to 15 years now. We pay for 250 down and it’s normally great. However the last few months our internet cuts out multiple times each day and there’s no way to get customer service out here because the internet only stays out for 5-15 minutes so they couldn’t recreate the problem.
Terrible App 1/5
Terrible. Appears to be interfering with devices connecting to WiFi so can’t use the the WiFi I pay for with several devices. Forced to get the app by xfinity. Will likely cancel service and go to different provider since can’t reliably use the internet with xfinity.
Internet constantly freezing or terrible connection even though I’m supposed to have “the best” connection.
So far so good
Wi fi 1/5
Terrible internet can not stabilize a consistent speed, goes in and out.
Awesome service 5/5
John, our super-tech was awesome!!!
He stayed with me until the was up and running and I can’t thank him enough for his dedication and great service!!!!
5 stars isn’t enough for what he accomplished!!
By i dont care what my name is.
Doesn’t even let me log in even though I log in through the website.
App doesn’t do anything
Trash connection 1/5
We have terrible service and lose internet connection too often. Xfinity techs give different answers each time we call.
Non responsive customer service 1/5
I just want to talk to an agent and the app won’t even direct me to one…
App is totally crap 1/5
This app only works when everything is actually working if you are God forbid needing to use it when your internet is crapping out it becomes totally useless piece of junk like every other thing that xfinity is so good at putting out there.
Poor customer service 1/5
By Maltz Family
I try to Get support, I have to wait at least an hour and a half of that time is wasted on your stupid promise
The worst internet ever 1/5
By lover boy essie
I have never had a pleasant experience with this company. There is never any adequate internet connection, sometimes the devices will display a full bar which is contradictory because nothing is loading. I have to refresh multiple times before I get anywhere. The company will be doing work in the area and the internet cuts off with no warning. This causes a major inconvenience because people in my house works from home. Whenever I try to speak to someone about these problems I get a run around. Then I get “cut off” just as I think I’m making progress. Honestly if I could have rated zero stars I would.
Can’t even get past the sign in screen 1/5
I sign in and it takes me back to the sign in screen m… useless
Why trying to use my other device I’m always told my device not recognize ( though it’s mine) my password and making me change my password!
Doesn't work 1/5
By cian thompson
App doesn't work whatsoever. Upon log in asks to sign in through xfinity.com once sign in is achieved it goes back to the same screen you started at and doesn't do anything .
Marketing App 1/5
If you want to change/add services this app will do it for you and that’s about it.
Customer service 1/5
Very very bed customer service they have no filling about their customers they don’t care at all they protect like they do but they so fake they just told you OK OK and they just change the price whatever they want to every month I have to call them complain it just keeps happening over and over and over but I’m tired of this people worst customer service ever .
Alway outage 1/5
Very bad ,always outage. Whole day without internet but every month bill is very high.
By Sad Customer 1,000,000
Bad Service for the price
Xfi pod support is terrible 2/5
Will not complete removing offline device
Since the technician came out and switch the modem my tv stays buffing…
Not transparent to use 1/5
Just a tool to avoid personal service for standard activation - does not help troubleshoot
Just doesn’t work 1/5
seriously xfinity, you’re not fooling anyone with your own fake 5 star reviews, driving the rating up. trying fixing things instead of putting them in a shinier box. It took me about two hours to get the pods activated initially. however, I thought that was just a learning curve. I assumed that if I ever needed to activate them again, I’d get it done no problem. not the case. once again, it will not allow me to activate a pod. try again try again try again try again try again 🤯