App update is terrible 1/5
By Am I made of money?
I miss the old version. Aesthetically, it’s more pleasing, but it’s limited in search functions. Plus they removed the user reviews for each item, that was the best part. I can’t search for no delivery fee spots, I might as well use post mates
Love Eat24 5/5
Easy ordering, love the coupons. Thanks eat24 for being great!
I miss the old Eat24 2/5
Ever since they merged it’s not the same app. Today I tried the coupons they emailed and none of them worked. When you order food the menu selection is different and you are unable to edit it like before. 1 Example pizza coupon offers 3 toppings before I can put 1 topping (picky kids) because I didn’t want all 3 and it would place the order and now I have to add 3 toppings and call restaurant and tell them I don’t want it or edit my order with them. I used to tell everyone what a great app it was but now I don’t even like it 😔
Eat24- get it! 5/5
I’m a frequent user and I’ll like to say I love it! Easy to manage, my orders go straight to my Fav.restaurants no problem. On-time guaranteed. And thank you App Eat24. Get It!🔥💯🔥
Great App! 5/5
love their humor, the weekend coupons, “most popular” items at each restaurant, food photos, and most of all the super fast and very nice customer service. I’ve needed to contact them a few times, for nothing major—and each transaction has been pleasant with great follow-through. Definitely recommended.
For such a competitive market in food delivery apps, Grubhub is not stacking up!! I ordered from a place on their app, and it showed as accepted but then 20 minutes later refreshed as accepted again and added time to the ETA. This happened twice and finally at 9:09 (mind you the place closes at 9) the status updates to “its ready for pick up at 8:55” which doesn’t even make sense since that was in the past and the restaurant is now closed? So i tried to chat customer service and they said i was 26th in line!! Clearly not the only one and clearly not gonna speak to anyone anytime soon. Anywho the status magically updated to say it is now being delivered. So then i check my email 15 minutes later and it emails me that the lady was trying to call me. I never got a call! I tried to look for a way to contact the drive directly from the app and there was none! (This is standard on all the other delivery apps grubhub- get with it) So i called the customer service line and got some RUDE guy who spoke sooooo incredibly slow! When he wanted to put me on hold to contact the driver he literally asked me if it was okay to put me on hold 3 times. He finally came back on and told me she was waiting for me on the street....I live in a gated community. I put the gate code so she could just come in, but at this point it was no use explaining that to him so he could explain it to her. Anyways I walked all the way to the front of my apartment community and she hands me food and it’s MISSING some things and they substituted two FOOD items for two drinks?? She told me they were closed so I should take it up with them tomorrow. !?!? Why didn’t anyone call me to say they were out of an item i ordered? (Which actually was one of the main reasons i wanted to try this place out) ughhh so frustrated, hungry and i didn’t even get what i wanted!
Can’t customize pizza 1/5
Can’t order half toppings, so I get charged for full toppings.
Previous version was better. 3/5
Previous version was better.
I hate it that you guys default it to delivery to make more money!
I love Gina Greeder @ Grubhub 5/5
It’s a great app I suppose. I’ve been using it for a while and I’ve got no complaints. Not quite sure there’s a need for Eat24 and Grubhub? Just drop one, they’re basically the same... Hi Gina!
Was better before grubhub 3/5
Grubhub has reduced delivery windows, has complicated the app, and made the search less useful. I’d give it 1 star but I don’t want to get banned from the app and go back to 2015 when I had to order pizza.
Need more options!!!! Lol other than that I love it!
By I hate unison league
Not as good as it used to be, now almost every order takes 1 hr even if you’re 0.65 miles away.
Can’t get app to work 1/5
Every time I try to order delivery using this app I get an error saying it can’t add the item to the bag please try again. This has happened with any item from any restaurant. Very disappointed.
Ciopuns are not clear in their usage or vslidity
E74V7-this should be applied to my current order as it is explained. But it never happens.
Not correct solicitation by y’all
Time and Order 1/5
I’ve used this app for sometime it’s convenient but the larger restaurants take wayyyy longer order never right delivery over an hour
I Love It 5/5
This app is really easy and helpful . It brings up different places you can order from , you can even filter your search based off what you feel like eating . Very easy to order . They tell you the estimated time and you can track your food the entire time ! Reviews are normally accurate . Times are on point ! I love it .
More ways to take my money! 5/5
I like the addition to pay with Venmo.
Five Star 5/5
Total shitshow 1/5
I don’t use the term shitshow lightly. But Eat24 is a total shitshow. I placed an order. It did not arrive on time. 10 minutes after the promised delivery time, I used the chat support. Support made me wait another 10 minutes, then informed me that the driver was still 25-30 minutes away from the restaurant! So that’s at least 45 minutes late. The support person said “I suggest you wait” and “I can’t guarantee when the driver will arrive.” I didn’t find this acceptable in this day and age.
Uber Eats can track their drivers and provide exact ETAs. If Eat24 can’t do this, then perhaps they shouldn’t be in the food delivery game. Because this was a total shitshow. The initial estimate for delivery was so wrong that it might as well have been a random number.
I wound up picking up the food myself, and STILL beat their delivery person to the restaurant.
Great and simple 5/5
Works as intended.
Almost right! 4/5
There is an error in the app that forced me to add “extras” to my burger. It wouldn’t let me add the burger to my order without adding an extra. It wasn’t that way before.
Eat24? You mean Grubhub right 2/5
I used to absolutely love the Eat24 app. I hate that Grubhub bought them out. If I wanted to use Grubhub then I would be using that app. Now they ruined it by making it the same app as Grubhub but keeping the name Eat24. Not ok with it.
Was waaaaay better before grub hub
Great service 5/5
By Miami Beach 007
I’ve been using this app a few years from different locations and it makes many fine restaurants accessible for delivery. Love it.
No way! Not worth the time. 1/5
I was on a business trip so I decided to try one of these home meal delivery places for fun. 6/6/2018 I got a KFC 3 tenders meal that came with a side, biscuit and cookie (and an extra side of corn I ordered). At least that’s what I had hoped for. Maybe the driver was hungry on the way 🤷🏽♀️ idk. The bag was crumbled up from him holding it all twisted up instead of putting his arm through the holes. All the food was spilled sideways when I took it out. Now like I said, I expected my full meal. I was given TWO tenders, no cookie, no utensils, NO corn (only the initial mashed potatoes side) and a crumbled up biscuit.
Me TRYING to give them a chance, I reached out to 3 reps. BECKY, KARLA, and VIVIANE.
Karla was the first to do absolutely NOTHING. She claimed they’d reach out to the store for my refund and email me the following day. It never happened. 6/7/18.
Viviane OMG she/he was the WORSE. I ASKED for a manager after she says “I can refund you for the corn only because you still got your meal”. The entire order was around 9.50, but because I still got the fingered through food, shed only refund me 2$. After requesting be manager, she closes the chat and only refunds me for the corn.
Last time, I get Becky (6/9/18). By this time I’m LIVID from the circle of bs I’ve had to go through for a refund I should OBVIOUSLY be getting due to the half eaten food. She’s very kind and great from my experience with her. Idk if SHE refunded the order, all I know is the running around was done after talking to her. So Becky THANK YOU!!
I have SO many recommendations. For one, you guys HAVE to find a way to watch your drivers as well as partnering restaurants. Nobody, I mean NOBODY is okay with spending their money on half eaten food. Thank god I wasn’t hosting for my job because that would’ve been embarrassing. They should ALWAYS have utensils and should be delivering the food like it’s their own. I’ve done delivery and waitressing. You don’t just “throw” the food at the person you know. It ruined the entire experience for me. From how the food was handled to the delivery and if I could write about the deliverer, TRUST I would. Unfortunately for eat24 that isn’t an option (they should DEFINITELY be held accountable for delivery though).
Door dash is better. Uber eats too. Sorry not sorry.
Always Late 1/5
Expect your food to be late. Expect your order to get cancelled. They’ve been trending downward for a while now.
Pickup vs delivery 4/5
Somewhat difficult to change from delivery to pickup. Zig is option should be offered at very beginning (and conspicuously, or at least easy to find) before order items are entered, not on a subsequent page. Otherwise, fine.
Really disappointing 1/5
Today I ordered from a local restaurant “green curry”, but specifically asked for NO eggplant. I am allergic. I paid 13.99 for the dish. It came with extra eggplant.
So I contacted Eat24 to help me solve this issue, asking only for a replacement of the dish. They stated “the restaurant is approving 50% refund” and that they wouldn’t remake it.
So for 7.00 I paid for a side of white rice. That is insane. Eat24 issued me a coupon for $5 off, which doesn’t even cover the delivery costs of food, and still leaves a side of white rice at $2.50. Plus, they wouldn’t refund my tip.
Incredibly disappointing. I won’t be eating from the restaurant or ordering through this app again.
Order # 498804519173232 for those who will try to dispute - I have screenshots of the conversation as well.
Way better than Postmates! 5/5
By Brody Keoni
Eat24 is cheaper. It allows reviews for each different restaurant, actually letting you know if the food is good or not. And they allow the restaurant employees to deliver the food where offered. This gives you a much happier and more punctual delivery person.
Thank you eat24 love it!!
Removed live map tracking? 1/5
First, I have to say I have had nothing but trouble with Eat24 delivering on time, providing customer service, managing their partner restaurants to provide some accountability for lack of service. However, this latest release now removes the ability to even see where your delivery driver is on a map and all they want to do is call the restaurant. Then what do I need Eat24 for?
Added, May 19th. Service has gone downhill, many restaurants are no longer available and delivery times are ridiculous and STILL UNABLE TO SEE DRIVER PROGRESS ON A MAP a feature that was in fact there before. Do yourselves a favor and stay away use UberEats.
Absolutely AMAZING!!! 5/5
By ERB Customs
Found this place on Eat 24 and thought we would give it a shot... The Lemon Pepper Wings are out of this world.. and the delivery is quick... never takes longer than 30 mins and we order here at least twice a week if not more...
Great job 5/5
Your service is always good. Keep up the great work!
I use it 3/5
By We feud
Eat24 is alright. I used to love it but then they significantly raised the delivery charges and on top of that is the tip.
5 stars 5/5
Love love love this app.
GrubHub ruined Eat24 – agreed 2/5
I second the March 23 review by blueIceDJ. Eat24 had an impressive array of filter/search/review options that were useful when choosing what to order. GrubHub took all that away. I wish I could downgrade back to the old version. :(
Old eat24 1/5
I loved using eat24 and now that it is powered by Grubhub, it’s just not the same, the service and application! I miss the old days.
WHAT A CONSCIOUS SERVICE!! @ANGELOSHEART 5/5
I was referred by Instagram.com/angelosheart Instagram.com/delasoulART
AND IM IN LOVE WITH THE EASE.
Love it 5/5
You guys removed all the kinks off the old version- I love the new updated version
Used to be my go-to 1/5
I used to use eat24 constantly, at least 4-5 times a week. Ever since they integrated with grubhub the app has gone down hill. The best part of ordering from the app was the fact you could find coupon codes any day of the week just by checking twitter but now they only give them occasionally. And more restaurants are now charging delivery fees that they didn’t back when Yelp was partnered with the app. There’s really no point in using the app anymore when it’s not saving you any time or money. You’re better off just calling the restaurant or visiting their website to place an order.
Pick Up Feature 5/5
The pick up feature is really what makes this app great. Even Uber eats doesn’t seem to allow you to order something and pick it up for no extra cost. Allows me to avoid lines and waiting for my food to be made.
Family meal app 5/5
Whe you’re in a pinch munch and need as good meal the fam look the app is your answer for a good simple meal!
So good 5/5
One very fine app for smashing the basket
Awesome app 5/5
This is my go to app for when I was to stay in and be a home body.
By joy eppel
Service is always outstanding and orders are spot on, I order thin crust with mushrooms and it’s delivered to us thin crust. Delivery is always fast and food is always piping hot...yea they rock. Thank you, Joy
Better than Uber Eats 5/5
Better selection much more to choose from than Uber Eats and actually offer coupons to loyal customers unlike Uber. Would like King’s or Eat N Park added and Starbucks would seal the deal to where I’d delete UberEats app all together.
Ordering site was not very useful 3/5
By Nightfall job
Ordering a breakfast of eggs and meat didn’t give the option of what type of meat we wanted. No option to add another meat side.
Never Received my food. Waiting 3-5 days for my money back. 1/5
Ordered. Paid. Waited an hour. Meanwhile I was receiving updates from the app, “restaurant is prepping your order!” ..”order underway coming in 55 minutes” ...An hour and a half later, no food. I call restaurant: closed. I call Eat24/Grub customer service: apologies, a cancelled order, a measly $5 discount for “next time” (ha! As if) and waiting 3-5 days to get my $40 back. LAME!!!!!
Love the discounts and convenience 5/5
It’s a weekly bright spot to see that coupon code in my inbox. Thank you, Eat 24 for an easy and fun way to explore all the great spots in my new neighborhood.
A service I use weekly! 5/5
Eat 24 is a life changer. Being a busy wife and mom, being able to order food via the app and have it delivered within an hour without fumbling to pay or sign a credit card receipt is so convenient.
Bonus, there are lots of cuisines and menus to choose from. And we receive and use eat 24 promo codes every time we purchase!
App Makes Delivery Easy 5/5
By 3D Matt
They have coupons most weekends also. I’ve had a great experience.