Awful Experience 1/5
When I first downloaded the app, I tried logging in with my correct credentials. The app told me I was using the wrong credentials and locked me out of my account... after only one login attempt and using correct credentials!! It was after 6:00pm on Friday on the last day I could upload requested paperwork to avoid my elderly father's benefits being cancelled! The app told me I could have my account unlocked by calling contacting the THHSC on Monday. As a result I couldn't upload anything until 3 days later, on Monday. Further, my father's benefits have been cancelled. I have to hope that the THHSC will take all this into account and reinstate my dad's necessary benefits. By the way, the photo capture utility for document image capture is frustrating to use. While capturing documents, the app crashed 3 times! Also, the app doesn't tell you there is a limit to photos you can take before sending them. It just starts giving a message that photos can't be saved at this time and to try again later. It was a very frustrating experience using this app!!!!
Medicaid application 1/5
I was just finishing up taking pictures of all the paperwork that I needed to send into my mother and the app refused to take the last few pages and would not correct itself. So now I’m stuck with an incomplete Medicaid application on the day that it’s due. This was four days ago and it is still not fixed. I’m extremely upset with this app
Hard to find 3/5
Some things are hard to find.
Love the app 5/5
I’m in a domesticated sort of situation and this app has completely helped keep my situation private and not having to withhold information about where I’ve gone and what I’ve done because it’s been right here in the palms of my hands! So I gave the app 5 ⭐️⭐️⭐️⭐️⭐️
Easy to use. I rather like the app. Over paper form
Doesn’t work anymore, not that it really did before 1/5
Kinda worthless! I only get a message that the app is being updated and I can use it again after Feb. 25th at 7pm. Well, it’s March 3rd! So, I can’t even review my benefits much less anything else. BTW, I have never been able to renew my benefits by this app or even on my desktop. So, one star, which you don’t really deserve that. Interesting how our tax dollars are being wasted with junk like this. Also, don’t even try calling about the apps or renewing with the apps. The reps won’t help you and can’t even put you in contact with those that should be able to.
By I love misty
Excelente app 5/5
Muy accesibles y ahorra tiempo
Completely useless for voiceover users 1/5
By Cupcake 30
This app was supposed to make it easier and less time-consuming to fill out paperwork upload paperwork and get things done however for people who happened to be blind and use voiceover on their iPhones it is completely useless I used to rely on this app and it was very helpful in helping me renew my benefits this time however I missed the deadline because I thought that there was something wrong with the app turns out it just doesn’t work with voiceover anymore thanks government!!!!! I know I sound a little short but it is irritating to have something work at one time and then not have it work again I’m told the app works fine for everyone else just not for anyone who happens to be Blind and using voice over I’m sorry that’s just not convenient or a timesaver or anything but crappy!!!!!! And what’s even worse, there is no tech-support so there’s not much we can do about it except for leave bad reviews!!!!!! Hope these bad reviews help fix what is wrong what I’m really hoping for is a response back from the developer this would be a great app if I could use it again.
Fix the bugs... 2/5
By Cspire customer x
Too many glitches- won’t let you select a correct date, have to upload pics from gallery because the app shuts down every time you take a picture in the app.
Overall a good app 3/5
The app is wonderful for me to check on things cause I don’t get emails and when I do get letters when they need something I have a day to get everything they need together or my benefits will be shut off. But I’ve come across this issue of when I’m trying to upload files I had to rescan them in many times and when I try to make sure they got sent and they were the right ones it says there was an error and I need to try again later. Overall a good app very helpful, just a few bugs that I find annoying.
No so helpful app... 1/5
By Alisha Davidon
I’m having trouble receiving info on missing item I need for my case and when I call to speak to someone it’s a run around. What’s the purpose of having a site to be able to review your case and you can’t see what’s all needed for your case if they don’t post it on the site.
Great easy to use
Ease of mobile 5/5
I tried for two days to scan and upload file on pc no luck . The online app is not as easy to use as my phone . My phone didn’t take 5 minutes uploaded file and all. I won’t bother with the difficult online app again . It’s sad you cannot speak to someone to without going to an office which is not always possible. I do very well to get to my treatments.
User friendly 5/5
If I find this app very easy to navigate and to use. The instructions are helpful.
Love it 5/5
Great and easy!
I use a iPad 5/5
Anyone can use this site it’s laid out perfectly
I am a visually impaired individual, the app used to work with voiceover, but now it doesn’t, could y’all please update the app for voiceover with the iPhone
Thank you 5/5
By Doesn't really care
I have to say that one of your workers did a fantastic job... I am slow and ask for help so I can understand since this is the first time on my own due to abuse... your co worker “Yareli’s #32188 badge #43984”... she is fantastic and had me feeling smart and worthy! She should be recognized and I truly appreciate her! Have a blessed day
Great App, Almost Perfect 2/5
I like the ease of this app, it is a great asset to simplifying certain processes and makes it easy to upload documents. I would give it five stars but it lacks one important feature to make it perfect. It needs to have a visual access to your benefits remaining on your account that is in real time! That way you don't have to do the old fashion phone call, when a lot of people don't have a phone but can access wifi! You should be able to see your card balance,anytime. Plus add the usage of touch id to the app, it is very inconvenient to have to keep putting you password in, if you have long passwords.
Perfect app is all good and very fast
Texas Health & Human Services 5/5
Thank you for all your help.
More functionality please 4/5
It would be nice to upload real files that are PDFs or word documents vs a picture of it. Also would be nice to change password if locked out vs calling & on hold for hours.
Love it 5/5
Using this is soooo much easier then all the paper work!
App is awesome! 5/5
The convenience of updating your files and reports makes it so much easier when you’re looking for a job or going back to school.
By Sass Fras
Thank you for working out the kinks. The app is so convenient and it is much easier to use than it used to be. It’s also more proficient and able to meet all my needs now. So GOOD JOB. You really have made it easier to apply and more accessible for those of us that need to.
Phone app 5/5
This is fast and time saving for people like us being a full time student and full time mom gives you no time for waiting in lines no lines
This is awesome
No file uploads except for photos 2/5
Needs to allow the upload of documents such as PDF
No snap balance $000.00 2/5
And I want to be able to renew on my phone. Other than that, pretty helpful updates.
APPEALS DIVISION VIOLATE STATE LAW 4/5
CS deduction denied in deference to written policy. Hearings officer colluded w opposition after hearing closed. Reviewing ATTY intentionally delayed notice and thwarted my due process to district court. Fowl! Ombudsman reviewing now. I expect more of the same.
Love this app 5/5
Absolutely easy to use navigate and submit Any additional information the state requires love it
By Sandy um
System crashes a lot
App does not allow me to finish renewing my benefits. I’m not able to click next because the screen disappears once I scroll down on my iPhone.
App Is TRASH 1/5
Not Understanding The Purpose Of The App. It Denies Your Renewal Almost 40days B4 It’s Due & The Reps Claim They Hold No Liability For The App. Thennn You Have To Wait Up To 30days For A New Case Worker To Contact You
The app is useless. 1/5
Absolutely useless for me. I can't upload files or edit an application because the app ALWAYS says I don't have any cases. And when I go on the desktop, I can never figure out what my case # is, so I can't manually enter it into the app either. And without a case, I literally can't do anything through this app.
Great app is very easy to use!!!!thank you
Great App one flaw 4/5
It’s very hard to work with when it comes to renewing your account.
Gran trabajo 5/5
Es muy fácil estar en contacto y mandar la información que nos solicitan.
Back in the day, you had to go into the office, and sir what felt like, hours to fill out paperwork or interviews. Now, this app streamlines everything. I'm so impressed. I sent an app yesterday, and have seen the status update and request documents within a day. Very quick. Great!
Love it!!! 5/5
By buzzard butt
Love this app. It makes things so much easier.
Great app time saver very easy to use
Very convenient and easy to use.
Great App 5/5
By alexandria poe
Great App, I love how I can upload files and get confirmation, even verbally, that they were received. It’s so fast and easy and effective even for someone who doesn’t have a busy life. I appreciate everyone that’s involved. I’ve never been an app downloading person for personal information, this one is worth it
OK, but needs iPad version 3/5
This App is OK, I suppose, but it's not nice to have to use such a cramped user interface on an iPad.
Using the Web site is generally preferable, from my iPad.
We really need a more full featured, iPad version!
Great App 5/5
Very convenient and helpful
Fix please 1/5
Every time I try to sign up it never loads the security Question Page
Love the app 5/5
By How can I not love this app?
Easy to use and it helps so much it makes everything faster ! I’m really happy I have no complaints and honestly I think I will never ! Thank you
Great app. Makes it easy to submit changes, documents and update info. You can even renew your benefits with out going to an office. Everything is within the app.
It's so easy! I love it!
Easy to use 4/5
Great way to meet dead lines...