My benefits 5/5
Beats you going to the office with your kids waiting in long lines, very helpful app.
The Review 5/5
It was fast and easy, and very useful
Mytexasbenifits app 5/5
I absolutely love the app, it's so much more convenient then having to go to the office or wait for the mail to arrive. Everything is available at the touch of a button.
Grand Prairie Office 5/5
I would like to thank and commend the staff at Grand Prairie office on Jefferson and 161 for their patience, professionalism and kind disposition given to me and my girlfriend the other day. They all truly were sincere in wanting to make a difference for the good for me and the State of Texas and it showed. They went the extra mile.
Lost Lone Star Card 5/5
I recently lost my Lone Star Card and had a hard time reporting it by phone. It shouldn’t be super difficult to report it. I couldn’t find a spot on the web site or app to do that either.
Handling my case 5/5
I really like the set up y’all have now and it’s paperless.
Excelente aplicación útil y práctica 5/5
Recomendada para todas las mamis muy fácil de usar,te ahorras tiempo y sobre todo sin salir de casa con tus bebés.
Your benefit app 5/5
Super easy to work with and saves you from finding a ride or spending gas going to the department, even uploading proof from your phone
Mrs. Perry 5/5
I’m very satisfied with this app! I can apply, renew my benefits as well as upload photos of documents and identification needed to complete my case. I receive all my messages in the message center and I can check the status of applications I’ve started and or canceled. This is so much easier than having to go into the office and wait all day especially if you’re like me and you’re disabled. This is an extremely wonderful app that’s very helpful and easy to navigate.
Best App Ever 5/5
By Jenni threes
So easy to use! I know exactly what I need when I need to have it using this app.
Muy mal 5/5
By celeste vqz
Mande mis archivos hace casi dos meses que me tocaba renovación y ahora tendré Medicaid por que no los tomaron
Best app ever 5/5
Best thing ever to submit paper work. Thank you.
bad experience 1/5
By bad app need help
on the confirm identity page no questions are showing so i cannot submit my answered questions and continue with the app.
Easy to use. Much improvement over last year!!!! Thanks
Not even usable 2/5
By Nana Macc
I downloaded the app to try and upload the rest of my info that was needed and when the app went to verify my identity and ask my security questions the questions won’t pop up on the screen so I can’t even use the app!
Feedback/review for Your Texas Benifits app 5/5
It is great that I can do all my paperwork from my phone although at times there are technical problems and I can’t open a link and it is really frustrating when I cannot upload a file when there is a deadline and my case is due or else I will lose my benefits. You should allow a given period of extra time so that people can get their paper work all in and in a timely manner.
Great app I love it help in so many ways thank you
This benefit helps me so much because I get very little retirement income. Without it I would not be able to eat. Thank you state of Texas for your help. I am proud to be a Texan.
Perfect service 5/5
Just amazing way to make the process smooth
A quien corresponda: 5/5
Es una forma de mantenerme informada sobre el estatus en el seguro médico de mis hijas,en la manera más fácil de entregar papeles que se necesitan rápidamente sin necesidad de esperar hacerlo por fax o por correo súper práctico.
Great app 5/5
This app is so wonderful to use were u don't have to fill out are mail in everything you need is on this app and my case worker now is wonderful at keeping me updated
Review ease of site 5/5
By Ak popstar
Being old it gets a little scary when I do important things on line. This is great if I just pay attention. Please call if you have any questions for me. Thank you
Thank you 5/5
I love this app it’s very helpful and it makes everything so easier.
Won’t upload documents 1/5
Keeps resetting & deleting pictures that we’re trying to upload
Very easy to use
It is much easier than calling 211
Time Saver 5/5
This app is such a time saver and so convenient. Thanks a bunch Your Texas Benefits !!! 🤗🤗🤗
Good organize app love ❤️ it! Thanks 5/5
Still waiting on help! 1/5
By Jaythan V
Been trying over and over to get this change done before January 9 2019 so my kids will not once again have another hard month due to the fact their father still hasn’t helped. I got it dropped all because of literally 1 month he decided to work
It is easy to use 5/5
Creating a account doesn’t work. 1/5
By Alex Wolfé
Once you put in your information it goes to step 2 and says we’ll ask some questions and nothing pops up. It is up to date
Pretty great 4/5
I love the ease of use. I would say the only thing missing is being able to check your EBT/SNAP balances from the app.
Confusing and difficult 2/5
This site needs serious re-design. Errors in work status are ambiguous — what are your definitions of “work”, “jobs” and “employment?” Can I have work without employment? Or jobs without employment? Can I simply have an occasional job without being employed? And what if I am erroneously listed as being employed by someone when I just worked occasionally for him? I found it impossible to change that status — it was set in concrete. And when I am unable to make changes and try to send in new data, the site will not let me send in my report because of “errors”.
To find assistance is a maze of button pressing. You say, dial 211 then 2. Not so. The correct sequence is as follows: 211-2-1-3-7 or 4. You must listen to all the choices in great detail before you can make a selection. And then the all-excusing recorded message: “We are experiencing heavy call volume...” Oh, please. (I also sent two messages for assistance to the webmaster. No call-back. Nada.)
Finally, I came to realize that the web site and the app were so faulted as to be useless for reports, so I bundled up everything I had, with handwritten explanations, and mailed them to you at the post office box you provided. So instead of your clients entering their changes, you must do so. What a waste of time. Wouldn’t it be more expedient to fix the site?
Easy breezy 5/5
Great app so happy to take advantage of this new technology instead of waiting in line or inside the office ☺️
It’s always doing updates to it and you can’t use it if you don’t have WiFi to
So difficult to use
Yourtexasbenefits app 5/5
Very efficient way to be able to submit documents as well as view cases and be able to renew. Thank you for a good method for applying as well as renewing.
Thank you❤️ 5/5
To the last representative I spoke to was so helpful and did so much more for me than what she had and it wasn’t even her department it was just to remind me to renew my benefits when the last representative I had told me I didn’t have them for the whole past year
Needs Work 2/5
Unable to browse files to upload docs
Irene Hufnagle 3/5
By Irene - PA
The whole process if very difficult. I am transferred 4 times and then I still did not get help.
Very easy and convenient, you don’t need to go to the store wait in line and pay for the faxes, i love it😍
Not effective 1/5
There is not an option for if I don’t work anymore. At one point the Medicaid said it was fine and I happened to scroll down and noticed it said denied so now I’m having to struggle to get the medical turned back on before appointments next week I set! Why would the government want a person to renew in the month of December anyway!! They don’t realize that would be the busiest time of year for a struggling person someone who needs the assistance to begin with!? Thanks for making it even harder to get by! Merry Christmas I hope your happy all the families you are not helping feed this year!!!
Needs I.T. to fix bugs 2/5
Glitchy in some areas
Emily yuan Ding 5/5
By chelsea du
Thank you very much for helping my daughter to get her health insurance. Cook children’s hospital had a best health treatment for my daughter. Especially I have to appreciate to my daughter’s femur surgery Doctor John David Roaten MD. He is the best MD doctor.
I can’t even get past the log in screen it just glitches and doesn’t work for me.
It gives the basics 4/5
I like that you can access this site to upload files. In an ideal world it makes the process faster. The camera, maybe it was just mine, but didn't take close up enough pics of the information so during my interview she was having to guess what the info was. Interview was longer & she seemed frustrated. Next, if it is to make it easier for all involved, make calls less I mean, wouldn't it be better when you open your cases if for SNAP, you could see your balance & the date when the card is loaded monthly with money. Also, when you are looking in on the section under benefits where you go to see if Medicaid is approved or denied, you should be able to see more of the information. Like Medicaid number, etc. Lastly, this has changed since I was on Medicaid many years ago, there are apparently lots of numbers to call now. There's 211, but if you have a question about food stamps, they redirect you to a different number to call, or if it's about certain aspects of Medicaid, you have to call a different number. If there was a department contact tab or something that would alleviate many wrong calls & some frustration for callers & in turn the employees b/c many people are not nice. Thank you for giving me a chance for feedback. Hope it helps some.
No, just no! 1/5
By 817 tabby
Terrible app! Not worth your time, can’t change jobs, remove or add information without going through 20 steps. This is the worst app I’ve ever had ,seriously the STATE could do better! Hard to navigate, perhaps toggles or maybe fill in the blank??? Not any better than the paper version. I think I’d rather have the paper version back and it was confusing as well.
Me encanta 5/5
Muy rápido y practico por ahorita todo bien no hay que espere tanto tiempo en el teléfono