By Mama sue 121
Convenient and efficient
Thank you app. 5/5
The app has been beneficial to me since I’m always working it’s easier for me to upload my files and reapply instead of having to go into the office. The app has benefited me by getting my information in faster into the system. Thank you!
Not happy 1/5
By Carri Gossett
I’m wanting to download this app to help make it easier to do paperwork but it is wanting my credit card info?? Why would y’all need this info? This makes me not trust the app.
Excellent to report 5/5
This is excellent to report benefits very easy since my health issues and sometimes hard to drive to office..
App or website won’t let me upgrade login so I can’t tell what’s going on at all starting to be very annoying
Uploading docs 4/5
By Golden Bare
Hard to see what is being uploaded, too small to see & there is not a file name included...
By Mr. Undead
I was stressing so much First I didn’t get the mail the children had put it away I knew I had to be quick with the paperwork and I’ve been stressing because I didn’t know about How to come up with nine dollars to send the paperwork in. This app was so easy for people that don’t know that much about computers like me I am very impressed hopefully I can figure out how not to use this service but the system for too long and they waited as long as I could. I believe mainly for pride but we ate very good this month and I was just so glad that I could get fresh vegetables again thank you all for your help. Love grandma in need.
Can be better 1/5
I am attempting to change my password on the app as a safety precaution. I’ve had the same password for a very long time and when I use the “Change Password” setting in the app it keeps telling me I can’t use a password that I’ve used in the past. I’ve never ever changed my password before so this has to be a glitch. Also, the app’s missing many features.. An app is supposed to be convenient so that many won’t have to use the desktop site. However, I still have to go to the browser to check card balance AND renew benefits. In the app it says “renew benefits” but it redirects you to the website. Letters and Forms can’t be view via app. It’s almost a waste of space. The app is ONLY good for uploading docs. That’s it.
Easy to use 5/5
Easy to use and customer has outstanding service. They will help walk you threw everything. Thank You for all your help
Great Service 5/5
It’s very easy and convenient most people aren’t able to get a ride or even have a car to always be able to provide the information they YOUR LOCAL human services building would need with you being able too send things threw the app it’s PERFECT 😊
iPhone 7 1/5
By JW mom 5
It’s been years that I’m trying to use the app and it’s never working for me. Different phones, different times, different moods and not, not can not upload files or manage my case. I’m done, I have to do it the same way, by the web and paper.
App review 1/5
By Kay mck
App isn’t very helpful and neither are the representatives. App doesn’t allow me to renew my child health benefits. Whenever I call the wait time is extremely long. I never get a straight answer. Spend a hour on hold and when I finally get to speak to someone they can’t help me and transfer me to another representative.
Application fail 1/5
Its going to be my 3rd try to send an application, been calling to check a update on it, and its no where to be found! So has to send another one, send for 2nd time fist they said they got it, call again and no where to be found, so need to send my 3rd one!!! Extremely frustrating!!!
Needs some work 3/5
Often times it says the system cannot update and to try again. It’s disappointing when I’m trying to submit something important. Other than that it is easy to use.
This app 5/5
This app his made things like 100
On getting paperwork in thanks for this
Uploading is easier 3/5
Using the app is easier than submitting files online. Unfortunately, the camera is tricky. I hope my pictures of each file come out correctly.
Not giving option to log in 1/5
By unable access account
I have iphone 7 im unable able to log back into app .. when i click on app to log back it it just stays on the texas health benefit screen
User friendly 5/5
By selena orozco
Very user friendly and easy to use !
Account issues 2/5
I had to go up to the office a few times and have my password reset by an employee. When logging in to my account using the app I would be sent to a page to enter my SSN and my case number, after which I would be sent back to the login page. The fault app would give me a warning pop up that my account already existed? Eventually it ended up messing up my online account when using a web browser. I uninstalled and reinstalled the app and web browsers but ultimately I just ended up having to go into the office to submit anything extra. Finally an employee told me she could reset it. It worked and now I’m able to use the app, which is alright, but I’m still not over the stress and inconvenience of the first week trying to deal with the broken app.
The page is very slow most of the time. Sometimes it’s down completely at the times when I need to use it.
The app is froze and I am unable to view or interact in the app.
Love the app 5/5
Makes it alot easier to upload documents
Does not support applying for benefits. Supported functions work well.
Login in 2/5
It will not let me login at all.
I am so happy with the services provided through this app and the wonderful warm people who have helped me through hard times that work for Texas Health and Human Resources. I have nothing but good things to say about all of the staff I have met in person and spoken with over the phone.
God bless you people for what you do and the attitude you have when dealing with people in need! You are all wonderful! This app is so helpful too!
An old fashioned person opinion.. 5/5
By Just Thankful.
I think it sounds better “old fashioned” than old! ;) and for whatever reason, afraid of technology, after many intents for different kind of things. Where I used to fill a paper job-application and submitted in person!
I was already getting blocked when heard I need to submit a document... but this app made it so easy!! I thank you. It’s not easy to apply for benefits when I should be contributing and helping others. What is behind to be doing this, is hard to handle, and every other little thing, it looks as a huge one! Maybe I’m the only person who feels like this, maybe not. But I thank the government, this institution and each person involved, like the kind and patience lady that just helped me on the phone, (Mrs. Rose/Rosemary/Rossie?) for making this process less difficult. And whoever created this program/app. Which I think it’s quite kid-friendly, and is what I need to be able to go through. Sincerely, thank you.
Cristal Martinez Frank.
So easy!! 5/5
Really enjoy being able to upload documents needed quick & easy!!!
Very helpful App especially when you aren’t able to go to the office to drop off your documents.
Permanent resident should deserve all benefits 2/5
By Nathaniel Bya
We came to USA through UNHCR immigration process as permanent residency and than we have all approved of documents by USCIS. But one thing which I shocked is the TX benefits law of Medicaid is not deserved for foreign born kids. Because I have being got all federal government assistant benefits for my foreign born kid in Colorado state before I moved in TX. But here is not. I’m so depressed because I am very concerned for my kids of keeping good healthy. My kid have to go school soon without Medicaid soon. I don’t know how can I do for him because i have four family members and low income. How Can i effort for the rest of my crisis? So bad
Logging in 1/5
By i pway minecwaft
Will not let me log in once I enter first information asked on app, then it ask for a question and bottom says submit but there is no question there.
No place to write notes or explain not a very user friendly app 2/5
It’s ok 2/5
It won’t let you fill your entire form so I still have to go to the library but it does take pictures
Whitney Hodge’s Review 2/5
Application works wonderful for uploading documents. I am a victim of identity theft and insurance fraud. I’m trying to utilize the fastest way to send over documentation to not loose benefits, the app no longer works. Could be the Government never want to see any one make it. Make sure to keep paper trial. Up until now the application was a success for me.
Excelente aplicación 5/5
Excelente aplicación todo en un solo sitio... 100% recomendada.
Completely useless. 1/5
Useless. Sent needed documents through this app months ago (February) CHIP claims they never received them. Total pain in the butt.
I’ve never been able to renew my Benefits through this app. I get a message saying system error & match was not found. Then I come to find out they don’t have a tech support. The app doesn’t deserve not one star.
This app doesn’t work properly. It’s a step above the completely useless website. When I called for help I was told to just go to the office.
Easy To Use 5/5
This app is very easy to use. I love how simple it is and I’m glad I downloaded it.
User Friendly 5/5
By Lisa D'Lee
The application has step-by-step instructions making it very user-friendly! It’s beat up the process when you can take pictures and upload photos for verification.
great app 5/5
thanks to this app i'm always updated with everything! thankyou for this app huge help!
App does less than the website 2/5
The app will redirect you to the website to perform specific requests. What is the point of that? In general, both the website and app are hardly useful and hopelessly unintuitive, which is not the designers’ faults as much as the people who decided what the limitations of the web/app should be. Whoever that is obviously doesn’t care about giving more convenient access of social services to people. Getting an A in logic with one of the country’s personal security consultants as a prof didn’t help me navigate this site. I can only imagine what it’s like for others.
Not as detailed as the online website is 3/5
By Jimmy Whitlock
About 50% of what you can do online is missing from this app, which makes it difficult to know whether your case will be OK or not. Otherwise, the app is definitely user-friendly and easy to use.
Very good service! 5/5
By Huyen Lo
Muy buena 5/5
Es fácil la aplicación puedes ver tu caso y te envían notificaciones me gusta
Texas Benefits App 5/5
App is a 5 Star, very quick and convenient
Great app! 5/5
Such a great app! For those who don’t have fax printer or can’t get to the benefit office etc etc
This is great
U can renew your benefits, upload documents... etc
Food stamps app 5/5
By Rich Vera
This is so very convenient and easy to use thanks a whole bunch to the developers. I can’t make it it to an office. I love that it’s paperless.
I like it , very helpfully thank you so much