Beyond unprofessional 1/5
By terrible app for users
I placed my order
I don’t like it 👎🏻👎🏻👎🏻👎🏻 1/5
I think it’s really expensive 🙃
Customer service 5/5
By lmnv ccdyh. yijddx jou
They are extremely nice every time I call about something!
Be aware 1/5
By Hillbilly homo
Don’t even consider downloading it 1/5
By bearded fetus
I ordered a hoodie along with a jacket December 2019 and I only ever got the jacket considering it’s almost been 5 months I’m probably never getting it so trust me just don’t download it because from the reading some of the other reviews this isn’t the first time that it’s happened.
Bad Quality Products and Service 1/5
By I hate Zaful
The swimsuits looked way better in the pictures than it did it in person. You have to submit a request if you want to return something. It’s rare to even be granted a return. They don’t care about their customers. It’s a scam. Don’t buy anything from them.
don’t order from here! 1/5
i ordered a bathing suit from here about 2 months ago and i’ve never received it although it says delivered on the app. i contact zaful and they say they can’t do anything about it. it’s safe to say i will never be ordering from here ever again! they stole my money and will not give me a refund
DO NOT WASTE YOUR MONEY 1/5
I waited two months to receive a solution to a problem that was caused by ZAFUL. They sent me the wrong items and after emailing them 11 times I was told I could not receive a full refund. They also did not want to pay the shipping fees for the items that THEY wrongfully sold me. I spent $60 on garbage that I can’t even wear. I will never buy from this company again and I really hope that others won’t make the same mistake that I made.
pretty good 4/5
it’s pretty good
The bathing suits I ordered did not fit even though I used the size chart. They were all to big and I wasted my money. In addition the ones that I ordered came and they were awful quality, strings were coming out of the bathing suits and some were see-through. When I tried to reach out to return the bathing suits I purchased, they had terrible customer service and still have not got back to me after 3 weeks of emailing them. I am very disappointed in this company.
My package didn’t come 1/5
I had ordered some clothes that were really nice so I bought it a week went by and I still haven’t got my package so I like ok maybe it’s going to come next week but no I waited a hole month and nothing then a month and a half went by STILL NOTHING after that I got a refund
By gracie alyn
i love this app!
I’m giving ZAFUL four stars because it takes too long to you ship.
i love the clothes you guys have but i am a six xs and you don’t really have that size and you
Poor Shipping + Tracking Standards 2/5
By Jessica Sillyman
I have ordered from Zaful 3 times now. Each time there has been almost no tracking for the package until it is transferred from a 3rd party carrier to USPS. The tracking section on the app is just “processing” for days.
And as if I didn’t pay enough for shipping already, and I expect my FULL package on a certain day because I’m leaving for vacation the next day, they can’t even have all the products in 1 package.
I’m expected to get 5/6 items today and who knows when the last one is coming.
Don’t advertise that a product is ready to be ordered and shipped if it’s not. Simple as that.
And I don’t see why my order needs “processed” for days at a time. I used to work in the clothing market, I know how shipping clothing works. You grab it off the shelf, bag it, and mail it. So tell me, why did I have to wait several days for it to be shipped?
Again, don’t advertise items that aren’t ready to be sent.
Awesome App!! 5/5
This app is so good! I love it. Bought a bathing suit off of it and I absolutely love it! The items are well priced and affordable. 10/10 recommended
Clarisa Mejía 5/5
Just bad 1/5
By @me is here
Awful customer service, too slow (even with expedited shipping, will not give me a refund, awful
Muy buena app
Steals money 1/5
By Broward Inc
I ordered a hoodie and the shipping gave me an expected arrival date. After the date passed I tried looking at where it could be just to find out the shipping code hasn't accessible on the app. I had to type out their shipping code about like 25 letters and just to find out they had resent back to the sender and never even gave me my money back.
Where’s ma package,stole ma money 1/5
Ordered a hoodie on the 03-02-2020 and I still haven’t received ma package it’s the 24th that I’m writing this massage I txted their chatbot to ask for a refund but it keeps saying your package has already been shipped but whenever I try to track it it doesn’t allow me. I called your helpline and was very disrespected even hung up on me. They charged me $28 for a hoodie that I still haven’t received!! I’m sure it doesn’t take about a month to deliver one hoodie . I wish I could post a SS of ma order that has been shipped three weeks ago but still didn’t receive. This is a SCAM!
Looooove every thing about this website.
not recommended 1/5
i ordered clothes from here and they took over a month and a half to get here when i was told other wise. they’re service is awful. not to mansion that every time i asked an associate i was told it would be there soon and waited another 2 weeks and i contacted them 4-5 times.
Doesn't have bigger sizes 2/5
I had this app a while ago but quickly realized that they're biggest size for clothes is usually an 8 or 10. It's great that they have a lot of stylish clothing for smaller women at an affordable price but I just wish it had more stuff for curvy women as well. Great diversity of clothing, just wish it clothes that I could buy.
Stole my money 1/5
Stole my money
Needs more clothing options for plus size! 3/5
By megan 1919
I’ve had this app on and off for a couple years now and I have to say their clothing has gotten a lot better. However, it’s still not there yet. I fall into the low range of plus size on the app. When I ordered some stuff last summer, I was really pleased and I still wear the clothes today. However, I am constantly checking the app for new clothes and for plus size they do NOT add new clothes and if they do it’s not enough. MANY MANY MANY clothes are being added for the smaller sizes daily and I love all of that clothing. If it was in my size I know I would buy a lot of it! However, Zaful has had the same clothing for plus size on the app for months and I’m really frustrated. I feel like they should not release clothing unless they can make it for all sizes. They would be more successful this way.
No support team email. Horrible tracker to know where’s my package.
They never came 1/5
I really like all the clothes they we all cute I had a cart that was over 100 $. I paid it been 2 years and I still haven’t gotten my clothes.
Processing time takes wayyyyy too long 1/5
I’ve read the developer responses to unhappy reviewers and they claim that “the processing time is clearly listed on the product page.” It’s not. I placed my order on 3/13/20 and it is currently 3/21/20 and the order hasn’t even processed yet. I selected standard shipping, which was 2.99, since my order did not qualify for free shipping for spending $50. Little did I know that one week later, Zaful would begin offering free shipping for orders above $29. (My order was $48.) This is ridiculous to process an order. There is now processing time on the product page like they insist.
DONT BUY!! 1/5
So I have had problems in the past with this company like them giving me wrong size swimsuits and stuff. This past week has been the absolute worst! I spent $25 on this really cute swimsuit, that was not labeled as out of stock! It was pending for around 5 days and it was getting kind of annoying because I spent and extra $11 on expedited shipping. I emailed the customer service and asked them why it is taking so long and they said it was out of stock and I need to wait an extra 14 days for it to be restocked! Are you kidding??? If it was out of stock why did it let me buy it?? I also tried to cancel my order on the app but every single time it said “erorr please contact our customer service” which is extremely weird because I have great service! My bet is that they’re literally trying to steal your money. I’m currently talking to customer service. If you want to wait 2 months for a swimsuit that is that great quality, go for it. But it’s certainly not worth hassle! I’ll update as I talk to the customer service people! I’m just appalled at how unprofessional this is. They should have just notified me a long time ago about how it’s out of stock suddenly.
Overall amazing 5/5
Zaful is the only place that has affordable swimsuits that are super cute!
Worst company service you will ever experience 1/5
After 4 days of my package missing I was told to wait. Every time they reply to a stupid ticket all they do is make you wait another day. They’re social media platforms don’t show any women of color. They only show skinny light skinned young girls. They are rude to their customers and steal people’s money
Couldn’t order 2/5
I tried to order some swimsuits because the prices are good and it looks like pretty good quality. downloaded the app, but when i tried to pay for my order it said there was an error and the order couldn’t be completed. i contacted them and they told me to try ordering on my laptop instead of my phone, so i did that. the order was processing for about a week until i got an email saying they had cancelled my order and refunded me. i did get the money back but the ordering process was so complicated and i don’t know why it was cancelled after all that. i would not order again because that would risk losing my money if i don’t get the clothes. i was disappointed i couldn’t order.
I haven’t gotten of my stuff and I’m really mad because I spread $56 dollars on these clothes. And for what them not to show up?
Whoever created or run this app is a bunch of thieves. They take your money and never give you the products that you purchase. They tell you after 3 going on four weeks of waiting on an order that they can’t refund you money until the order arrives back to them but if the order never even arrived to you how do you know if it will arrive back to them? Would not recommend there much better and more trust worthy sights to order from like Fashion nova or Shien
HORRIBLE EXPERIENCE 1/5
I will never order from them again, they messed up both orders I placed with them.
Love the material! Love the fit
My package took 1 month to come after they said it would ship in 3-5 days. Everything is cheap quality, all the clothes i ordered were not true to their size. THEY MAKE YOU PAY TO RETURN THE CLOTHES THAT DONT FIT!!!! DISGRACE IM DELETING THIS APP. DO NOT ORDER FROM THEM.
Missing swim suits 1/5
By Nikki Call
My husband ordered me 8 swimsuits from you guys, you guys sent them to not only the wrong address but the completely wrong state. And aren’t doing anything about it.. you said we needed to call usps, we did that.. they can’t help us and now no one from your company is responding to emails..
I want my pants 1/5
By KEN KEN 1223
I ordered something and never got it
Terrible service 1/5
I kept trying to get ahold of the support center, it says they will respond within a day. They never responded and I got the wrong order. I never got my money back and I am very upset.
TERRIBLE. THEY DONT RESPOND WHEN I CONTACT THEM AND I SPENT FIFTY DOLLARS AND STILL HAVENT GOTTEN MY ORDER YET
stole my money 1/5
By Butt buckle pickle ❌❌❌❌❌
i ordered a swim suit weeks ago and supposably they aren’t shipping anything out because of the coronavirus and i went to the support center for help and messaged them to refund my money because the swim suit has been processing for weeks now and they won’t give me my money they basically just took my money and won’t give it back. piece of crap app
Shipments take forever!!! 1/5
This guys take months to get your stuffs shipped to you. I’m never ordering from this app again. I don’t like to write reviews but I had to this time. Not cool at all 👎🏾
Too good to be true 1/5
I bought a beautiful sunflower bikini but the price was about $30 for the set and I didn’t even like the bottoms. Wish they had it SEPARATE. instead of me wasting money. My bottom size is almost 2 sizes larger than my bikini size. Not everyone is built like a mannequin.. a few days later after I purchased it, I got a bank notification saying my card might have been used on a fraudulent website and had this retailer as a possible reason. So I had to get another debit card... I’ve yet to receive any email like that again. I don’t trust this app/website anymore..! Even though I love the swim wear.
DO NOT ORDER FROM HERE 1/5
By do not order on here
Less than one star - zero
I’ve ordered before with no hassle. This time apparent I put the wrong ZIP code which is balls because it’s stayed they same without me changing it. I waited over a month for the package. Constantly trying to reach them about it. Now after two months I’ve been informed that it has been destroyed by the post office because of the wrong ZIP address which was NOT changed and they are refusing to refund me $55. They are a [email protected]
Chinese website which I highly recommend NOT USING. ZAFUL just delete yourself from this platform because there are plenty of RELIABLE Platforms we can use that will actually help us out or refund us.
This is not on.
Poor service 1/5
Worst service I ever experienced....never using this again.you want to buy from here you gotta wait 1month to half months ...they had terrible service they didn’t even inform you or try to email you if your order is delayed!!! 0star for sure
it was a mistake to buy on this page 1/5
I made a purchase more than a month ago and I have not received, sent emails asking what happened to my purchase and received no response from the delivery date or where I can receive my money back
too long 1/5
shipping and processing takes too long.