The best online store ever 5/5
Great Great Great Customer service!!!!!!
I love the cat !!!!!! 5/5
By Non-techie mom
I love Zappos! Their customer service is beyond excellent!!!! And love the cat!
I found your store by accident 5/5
I absolutely love shopping here! I will never shop for shoes and clothes any where else! The sizes are perfect and the quality is what I would have wanted in a store! Thank you
One of the Best companies Ever 5/5
Costumer Services is awesome, best services ever. Thank you for your kindness.
We are a busy family of 4 and for us the convenience, fast shipping, incredible customer service, and ease of website just makes Zappos a prefect fit for us. Thank you Zappos! Keep up the good work!
The shoes you want 5/5
If you cant find it zappos has it!
Love it! 5/5
By CSICU RN
Been shopping at Zappos for years now. Amazing!
Love Zappos 5/5
By Shaneie's review
Great customer service! Fast shipping!
Nothing not to love! Zappos is the best when buying shoes. Largest variety, fast delivery and free returns/exchanges.
How do I remove an “unavailable” item from my favorites list?
Love Zappos 5/5
On my life I had a hard time shopping for shoes because I have an usual size, 10 1/2. This size is very hard to find. It’s so much easier to shop on Zappos. I appreciate the great service.
A little frustrating 4/5
By Sophia Fairy
I tried several times to correct my financial information and it wouldn’t work. I had to resubmit the entire page.
Great App! 5/5
This is the easiest shopping app!
Best customer service! 5/5
Love Zappos! Great service, shipping and prices.
Shop here! 5/5
By Recovering Alien
Best selection, best prices, best delivery, NO SHIPPING CHARGE! Returns are 100% hassle free.
Minor bug with Facebook Messenger sharing - a 403 Forbidden error message appears 3/5
By Robby Delaware
Hello. I just downloaded the Zappos app (version 5.1.0) for iOS. Here is one minor bug that could possibly make users nervous about using the app.
From inside of the iOS app, each product has a sharing option. If you share a product using Facebook Messenger, a 403 Forbidden error message appears. I have used lots and lots of shopping apps, and this was the first time I saw a shopping app display that message in a preview image. Please fix.
Credit Card 3/5
I tried to update my payment information but I continued to receive an error message. Then I used another card, received an error message, hit submit and my order was accepted. It took longer to pay for my shoes than it took me to pick them out.
Zappos is the best!! 5/5
I’ve never been disappointed in anything I’ve gotten from here!!
I’m a happy repeat customer 5/5
Great app! I like the recommended shoe size feature. The photos and customer reviews are very helpful. I ordered two pairs of running shoes.
Best online store shipping is very fast
Big and tall 3/5
Great for shoes but needs more Big and tall
What I love about Zappos 5/5
By Ninja stud muffin
So the best thing about Zappos is the ability to choose and receive rapidly and then decide in the comfort of my own home what works for me/us. I don’t love driving to stores, shopping in stores.... so Zappos is my utopia ~ love the experience
Zappos is the best 5/5
Love the app, makes it so easy to find and order what I need in no time.
VIP status - free next day delivery 5/5
By Sandy Feat
i love being a VIP with Zappos. Free next day delivery is great. This perk results in more sales for Zappos then other websites.
They have always had great customer service as well as a wide selection! If you have to do a return it is super easy as well.
Ridiculous rules 1/5
I had a prepaid card and placed two orders. One order was shipped with out problems, second order was flagged for verification. I called to verify and was told I can’t use pre paid cards which the card has to have funds to purchase anything!!!!!! I don’t and won’t use my bank debit card or credit cards because I’ve had countless thefts ordering on line and I have never had an issue with a prepaid card. Their reasoning is that they can’t verify it’s me using the money... NO? CANT VERIFY IT’S ME???? My name, billing and shipping information is the SAME as my order but can’t verify huh? Oh well your loss! I’ll order from another vendor and you? Well you will continue to lose paying customers for ridiculous reasons 🤷♀️
Great experience! 5/5
Love the app and service can’t be beat! Plus...free returns! Thanks Zappos!
First time Zappos shopper 5/5
By Ms Rita Mac
So far my experience has been nothing but “smooth sailing”. At this point I would recommend Zappos app to all of my friends and associates! I absolutely love the ease of which I immediately found what I came looking for. I love the organization of the products, unlike another app I use where the products are all jumbled together.
So easy to use! 5/5
This app makes shoe shipping so easy! I would argue that it is even simpler to use than the website itself. You can filter your results easily, details of products are easy to tap, and you can easily review your cart any time. VERY user friendly!
Zappos is the perfect online store. Easy shopping, great selections, helpful reviews and simple returns. Of course super fast shipping. Zappos should give a course to other online retailers about great service and happy customers.
Greatest place for shoes 5/5
By Fefe Knauth
You can fund everything for the whole family. Something for every budget.
Wide variety, Easy Returns! 5/5
I have wide feet😐and stores simply do not carry a wide variety of wide shoes! ☹️ Not only does Zappos have a ton, they make buying and returning easy peasey! 😄
Zappos shopping 5/5
Love shopping at Zappos. Good descriptions, love all the product reviews and return policy is unbeatable.
By Pam Ella
I was impressed with the free shipping for next day delivery.
Customer service 5/5
Always pleasant to talk to Zappos customer service. Every time I call they are always so helpful.
By HD Gma
Almost too easy to use. ❤️ my Zappos.
Convenience, good service 5/5
I like that I was able to connect my Zappo’s account to my Amazon account. My address and payment info popped right up at checkout. I have always liked the selection, prices, free shipping and convenience.
The Best 5/5
By PJ Fuller
The best service I’ve ever had. Better than the Ritz and Nordstrom, both. That good
By Theresa from Florida
Love Zappos!! Love the ease of buying products on the app. I get my purchases quickly & if I must make a return that's easy too!! Makes shopping a pleasure.
I think I found good shoes 5/5
By R.M. Donaldson
It should arrive Monday which would be awesome
Love Zappos 5/5
Love Zappos. For a person with foot issues, it’s so nice to have the option to try shoes and return without having to worry about shipping costs. Now I buy my husband shoes here too, and I tell people all the time about how wonderful their customer service is. Thank you, Zappos!
So easy.. 5/5
I was In Europe and saw the shoes I loved but they didn't have my size. While on the train back to my hotel I logged into Zappos and they were there in my size. Ordered them and they will be at my house when I get there. Not even filling my suitcase. Gotta love it!
T Smith 5/5
Always a very simple shopping experience for a man.
My favorite place to buy shoes! 5/5
So convenient! Shoes are arrive quickly. Make buying new shoes a snap. Attempted to go shoe shopping for an upcoming trip...only to discover my local shoe store closed. So happy Zappos carried exactly what I was looking for!
Love this 5/5
I always find shoes:)
Excellent service 5/5
I have VIP service and I always get my merchandise next day for free. Great service
Love this store 5/5
By Nurse Monique
Yes .. I’m a frequent Customer with Zappos...Everything I’ve brought recently were in excellent condition in original box packaging nice and My package comes on time ..I’m a satisfied customer.. Thank you Zappos!!
Love to be able to look and shop from home.