Easiest way to shop 5/5
Easy to use, fewest clicks to get what I want. Excellent filters. Just the right amount of feedback for an action.
Love Zappos 5/5
Huge selections.... great customer service.... great prices.... and fast delivery
Love Zappos 5/5
Love Zappos shoes, selection and service. I just ordered & recd a replacement debit card - old one worn out. I thought 5hat 8 had made necessary changes to creditors info on expiration & CVV. But when I ordered, I said yes to Use amazon login. Then I noticed it had my old phone # & previous credit card expiration ( and old CVV). When I tried to change it, I got tangled up. So I went to Amazon & noticed it had old info, too. Changing it there did not include an option to also change CVV. It would have been nice to have a “Talk to agent” option on Zappos site that would enable me to ask ?s. I guess, if Amazon updated things, my shoe order will be okay. Otherwise, I guess I’ll be hearing from Zappos.
Unclear descriptions 4/5
Was ordering Nike Cortez shoes and did a search for Men’s Nike Cortez. Nowhere in the description does it say “Men’s”. Looked at customer comments and they seemed to be left by men so.....fingers crossed
By Member of POP
easy, returns are fast!
Awesome APP 5/5
Seriously one of the best shopping apps I’ve used. And the selection of shoes is incredible!
Keen sandals order 5/5
Always love shopping Zappos! VIP status is awesome! Thanks
So easy! 5/5
By Kris Flower
I love shopping on Zappos. Prices are good, delivery is speedy and their return policy makes it so easy to return things at no extra shipping cost.
Always excellent 5/5
Zappos remains the best shoe source
Easiest way to order shoes. Period. 5/5
Most user friendly website ever.
I think I’m in love with Zappos 5/5
Super easy to use! I love that every single shipping option is free.
Best shoe ever 5/5
By Miss what's that song!
Best golf shoes ever, and I wear them every day and I own probably 30 pair
Needs improvement 3/5
By there are no free ones
I wish you could add favorites or save for later. I also would like if you can keep your searches easily to return to them.
Not impressed 1/5
I will say the price of shoes is amazing on Zappos! But I chose 1 day shipping, and when I got the email it said it would arrive 2 days later. When I asked about 1 day shipping meant to Zappos, I was told it depends on the shoes, and when the order placed. Well I ordered before 12pm and I was under the impression anything before 12pm can be delivered the next day... I may be making mountains out of molehills here, but that needs to be explained on the app/website
Need really wide shoes 3/5
By Bruce’s Apple Account
The search brought of several shoes that didn’t come in the widths that I need and had filtered on.
Zappos is the best! 5/5
By Zappos Princess
I love Zappos! I have a lot of problems with my feet. Difficulty in getting really comfortable shoes that fit. Zappos is wonderful about sending the orders out immediately. And when I need a return they are so kind and understanding. I don’t know what I would do without this wonderful company!
Love the selection 5/5
By Miss Kitty15
Always have what you are looking for.
Good deals and fast shipping! 5/5
By AK Dangke
Found the shoes on wanted, cheaper than amazon, and free next day shipping on the app! Good work, Zappos.
All my heart ❤️ 5/5
I wear a women’s size 5 1/2. I have to order all my shoes. Zappos makes my heart so happy and shopping a breeze! Plus, they arrive the next day!
Customer Service 5/5
By Value vs $
Exceeds any retailer online or in stores. Courteous Fast Efficient and always willing to resolve issues. User friendly app and website.
Super easy to use the app and I love the FREE 1 business day shipping!!
Love the convenience! 5/5
Zappos makes shoe shopping so easy! I can’t sit in a chair and try on shoes anymore due to muscular issues w my legs. I can try these in in comfort and make sure they are what I need. Thank you Zappos!!
Zappos always saves the day 5/5
Zappos has a huge selection and super fast shipping.
I love Zappos easy to order and return if necessary! They are my preferred shoe shopping center.
Excellent Customer Service 5/5
Zappos provides the excellent customer service. The one day shipping is awesome!
Absolutely LOVE Zappos! 5/5
Zappos service is unmatched. Using Zappos website makes me feel like I have my very own personal shoe store at my fingertips! Super quick shipping, returns (when necessary) are a breeze. What’s not to love? Customer for life!!!
Easy Peasy 5/5
Ordering on the app was a breeze!!👍
Smart kid starts an awesome on line shoe store...then,.. 5/5
Next thing we know, we have a great place to shop for A LOT of great “stuff”! Customer Service is “Top-Dawg”! You won’t find any mean people in the Customer Service Department either;)
If you have “Duck Feet”, (like me)—there’s are a ton of shoe choices inside the Zappos Shoe store— the shoes look great, and not like grandma wore. It’s the ONLY place I shop for shoes, and if that’s not enough, shipping is a bargain, both ways!
That’s my “Two Cents”, and I’m stickin’ to it!
Love everything about Zappos! 5/5
Great selection! Free shipping and easy returns makes me committed to use them for all of my shoe shopping!!! Price is very competitive too!!
Love that you have extra wide 5/5
By pookie's gal
This is my second purchase. I can actually buy my size, 6.5 because they are wide enough! Thank you, Zappos!
By M yellow
Love Zappos! My go to shoe store! Zappos continues to excel!
Premium products, hard to find, speedy shipping, what more could you ask for?
Bling shoes 5/5
I Love Zappos they always have what I need and in my size!!!!💕💕💕
Outstanding customer service 5/5
The app is so user friendly to use, especially the live chat with customer service. Everytime I chat with a representative I am blown away how helpful and polite they are. We love using Zappos for our family!
Zappos app 5/5
By Jodie loves new shoes
Best app I’ve ever used! All apps should work like this. The filter out what I don’t want feature is awesome.
I only buy from Zappos 5/5
Best service ever !!! Every time!
By romeo kitty
I just purchased a pair of Dansko’s for my daughter and another pair for myself. I love Zappos, the 1 day arrival and the easy returns. The selection is phenomenal. I’ve been a customer for many years. I am completely satisfied with every purchase.
Always quick and they make everything easy from updating information on the app to ordering to finding products!! Thank you
Always prompt 5/5
Zappos VIP is the way to go when purchasing shoes.
Great Company 5/5
I buy all my shoes from Zappos and always have great success. I have returned some shoes, but keep most of them. This company is about customer service and assist you with a smile. Most often they are cheaper than other companies, but if they are a little higher, I still buy from them.
Very easy to do business with! 5/5
Prompt service. Good selection of sizes and colors. Customer service always solves any issues promptly and easily. Highly recommend.
Sak purse 5/5
Love Zappos and their returns are so quick and customer service is very nice and friendly !
Always Satisfied! 5/5
By Megan Fas
Love ordering from Zappos! My items are always delivered next day and returning/exchanging is always hassle free! Customer service has always been amazing, too!
Online app 5/5
By add concordance
User friendly.... love it.
Great company 5/5
Zappos is an amazing company. They make buying and returning shoes so easy. I am so impressed with their great customer service. I will always order shoes from a company like Zappos that puts the customer first!!!!
One of the better apps! 5/5
By Nuggets galore
This app ain't crashing or constantly needing updates. Works fine and ordering is a breeze! Notifications for out of stock items, free returns, many choices, what more is there to ask for. Zappos has been there since day 1 and is still going strong, why?? Cause Zappos figures it out!! Thanks Zappos for being the epitome of Awesome!
Great service!! 5/5
Nothing but excellent service. Zero-hassle
I have been using this app for years and was working just perfect, but from 2 weeks now, every time that I try to send something to the cart, It just disappear. There is not option to buy from this app... useless
Stopped working 1/5
Like many others have experienced, the app stopped working. It doesn’t add anything to the cart. Several hours later, it was able to add something, but it placed 9 of the same item in my cart when I went to check out, even though it just said two before. Then it froze and deleted everything. Zappos needs to fix this ASAP. They’re losing money big time if people can’t use the app.