This app is 🔥 5/5
I don’t have a lot of time and definitely don’t have time to make it to the store. So, when I get a minute I can easily go on my phone and hunt down items I need for work, a night out, or an event. And love that I am notified immediately when an item becomes available. One of the best brand apps out there!
Very bad communication 1/5
By hessa abdu
I asked for return and they took my shoes and till now I didn’t get my money back.!!
I give you one star because you open online store for my country but you don’t have support on my language and all organizations for delivery, returns and exchanges doesn’t work well. 😭😢
Terrible app 1/5
Worst shopping app ever.
App should allow you to save your sizes and only show items that meet that criteria.
By angry beyond
I was sent incorrect order. Awful. I don’t have time to go to post office or ups to return. Ridiculous no receipt or Anything in box. If I had time I would shop in store. Now need to waste time calling customer service then waiting and printing return label then going to post office. Horrible
Please stop exploiting people 1/5
Zara and inditex are known for bad work conditions and we still buy from them even when we know they have the lowest wages or don’t even give them to their workers. Stop exploiting people INDITEX you have enough money to give then respectable wages!
Abu Dhabi 1/5
Why no Abu Dhabi delivery!
I recommend it 5/5
Great application ♥️
Amazing clothes, bad app 2/5
This app makes it hard to find the clothes that you’re looking for. It’s unorganized and hard to search for categories. There also aren’t any filters so you’d be looking forever before you find something that you want. They need to get a search engine and a filter ASAP!
App won’t download 5/5
I would love to love this app but it just won’t download on my iPhone. The support icon doesn’t help.
On peut pas voir la disponibilité en magasin comme avant 😓
Bonjour il m’a été impossible de payer les achats en ligne. Je suis furieuse. Si les tailles que je souhaite ne sont plus disponible vous en êtes entièrement responsable. Il me semble qu’un geste commercial serait plus qu’appréciable après cette déconvenue.
The app is faulty!! 2/5
Zara has great clothing... but what good is that when you can’t purchase because app has kinks! Tried about 8x and did everything they suggested. Nothing worked. The tech help is not very helpful. I will have to wait 24/48 hrs till they review my case . By then the items I want will probably not be available.
The best ever 5/5
By atarah friedmmann
Just want to say i LOVE this app its amazing , easy shopping emails me right away , and i love the fact that they email you when something you want is back .i also love how you can choose a time slot for your package to ship, and each time i order from them (at least once a week)!
Wow I’m out of words if i can give this app 100 stars i would .
The only thing is the camp i go to requires long sleeve shirts and they dont really have any now
The best 5/5
By FAN OF PURE ART
Finally shopping online is open in more countries ! And thats awesome
All good 5/5
Muy fácil de usar
I lost all my stuff from bag 1/5
By yuriana 2910
I’m trying the check out and my bag was empty
Great App. 5/5
The app is great.
Doesn’t show all purchases or returns 1/5
Doesn’t show all purchases or returns
Love Zara, love the app! Never had an issue with the app or with any of my purchases!
My Favorite App 5/5
This App loads pictures faster than using the website. It works very well on my iPad. Checkout is quick and easy, adding or deleting credit cards is seamless. Well designed App. I wish all my shopping Apps were this good.
By silver raindeer
Clothes are so cute and comfy
Hell yeah! 🔥💪🏻
My Go To Shopping App 5/5
Love Zara and love the ease of navigating and shopping through the App even more.
Easy to navigate. 5/5
By Nicolay D G
Easy to navigate. I love the scan feature and the ability to get back in time to re order from previous purchases.
Account issues 1/5
Many technical issues, hope it’s fixed soon
Unable to change the language 1/5
UAE store is all mixed up in arabic and english. Unable to change it to one language. Needs a major update regarding that
Worst online checkout experience!!! 1/5
I honestly use to love Zara but I’ve encountered HORRIBLE experiences one too many times!
First of all every pair of jeans that I’ve purchased have ripped on my but and I’m a size 0!
Second when you try to checkout and select delivery to an address you get an error message and it doesn’t let you proceed, both on desktop and mobile app! It only lets you proceed if you select store pick up or pay $15 for shipping!! It’s ridiculous! I called customer service and the only advice they gave me was to close tabs and try again!!! I attempted selecting ship to address 10 times and it didn’t work!! They just want you to pay for shipping even if you spend over $200! I’ve had this happen to me SEVERAL times! Ive avoided making purchases because of this!
Awful delivery service. It should be delivered yesterday but still didn’t get it. I didn’t receive any message that my order will be late. The status still is : being prepared. The customer service doesn’t say anything about my order. They just say: we are gonna try to solve this. However, the app is not that bad.
By Xmsmsjz bajakzmzjsnajAj
The overall setup of the Zara app is great! I do wish they would have a better system on how to save the favorites, which we are only limited too saving only 100 items.
App does not working 1/5
This app does not work!
Worse company ever 1/5
Worse company ever
Dont use the app 1/5
I have bought a few things from the app and it was working. I have waited almost a month for a dress to arrive and it gives no I go as to where it is and I can’t call the company to ask questions because they have a fake number. Pretty annoying...
Barcode reader 3/5
Barcode reader does not scan. Please update
Zara is the best brand in the 🌍!
Horrible Models 1/5
Models are so Ugly and skinny I don’t see myself in these clothes. Ridiculous I rather go to Africa and buy used clothes.
Shopping cart always disappears 2/5
Whenever I come back to use my app, my shopping cart is empty ! I know I had about 20 items in it !
need a setting 2/5
Add an option in settings to tell you my gender. I am sick of opening the app to women’s clothes. Let me tell you I’m a dude.
Zara Lebanon: I entered my email for the newsletter pop-up for like a 100 times and it doesn't go away! I can't access the app!!!
Badge is annoying 1/5
By j stunz
Not sure why it keeps showing a badge on the app
Issues with online-returns! 1/5
Terrible customer service! Online they are very rude people, plus they are not willing to help people. They hang up over the chat all the time. They always not willing to help customers with return or with any merchandise issues! Always do not listen to customer, plus they do not care! Extremely do not help customer! Plus they are not willing to help, plus they always disconnect the phone specially with online stuff. Rude, never get the help the I need from them. Specially if u trying to find solutions for an issue they are not willing to help and they are okay loosing the customers!
Confusing navigation 2/5
Not sure why the Zara app wanted to reinvent the wheel with its navigation. It should have been modeled after all the other e-commerce apps out there to be an intuitive experience. Someone dropped the ball with this one.
Difficult to find things 1/5
It is not very easy to navigate! Horrible to find things. Not clear!