Zara’s website and app needs help 5/5
Definitely not user friendly.
Muy buen servicio 5/5
Zara app 5/5
I promise this is going to be the best online app to order online
Hate the app 1/5
Not easy to shop
One body type 1/5
By skinny girls only
Zara needs a wider variety of body types.
Nadie puede atenderte personalmente 3/5
By quiero cancelar mi cuenta
Eso de tratar solo con maquinas no hay opción de nada algunas tiendas cuentan con modalidad en chatt
purchase history removed and errors 1/5
purchase history removed and errors
Easy shopping and returns!! 5/5
Very easy to shop & register returns via the app.
No contact 1/5
There is no contact us. I have been waiting to speak to someone for days! My delivery was inadvertently sent to my office which is closed for COVID. I tried to reach out to change the delivery but no one will speak to me!
خرا خرا خرا لحد ينزله 1/5
فاهمين يلوع الچبد مافي مقاس حق ١٠ سنين الخراا
By HADI AlDOSARI
we know about your slaves.
This app is terrible!! I think you’re trying to do too much. Just make it simple please!!
Zara online rating 1/5
The worst app ever you don’t even deserve the one star
Problemas al realizar el pago 1/5
Debo ir siempre al computador portátil para pagar, la app molesta mucho
سيء جدا 1/5
اكثر من ٤٥ يوم لتوصيل الطلب 1/5
خدمه سيئه جدا ووعود خدمات العملاء لا يتحقق منها شي
Mala atención al cliente 1/5
By clara ch
No respetan el tiempo de entrega de pedidos y no contestan mails.
Very bad 1/5
Your customer service is very bad just now no one is answering me in the chat and I had purchased from your app since one month and I did not r my things yet and all my friends who ordered after me thy receive there things you have a very bad service
Customer Service 1/5
THE WORST CUSTOMER SERVICE. My package was supposed to arrive two weeks ago ... I’ve tried to contact customer service every single day & nothing. They said they were going to get back to me & STILL HAVE NOT. I’ve never had trouble reaching customer service with any other retail store.
No customer care info 1/5
By Noel Neelam
Important info is missing in the app
Poor clothing showing 1/5
The way the models are posing gets very difficult to see the clothes. They are to skinny and their poses are horrible
Very bad service
Difficult to return
Modern and sleek 5/5
This app is been one of easiest apps to maneuver around. It’s simplistic and has a clean and sleek feel to it. It reminds me of how it feels to walk into an actual Zara store. I love the fact that you can easily access your online purchases history and how you can keep track of your order and your invoice . Only criticism would be that the thumbnails are sometimes too sensitive and when you are scrolling down with your finger and tap to scroll up/down it selects whatever item is there, when all you wanted was to scroll up/down. I don’t know if that makes any sense haha extremely happy with the quality of the items as well but this is not a review on that only the app just thought I’d mention it :)
Zara Chat support 3/5
Zara chat support those people are very rude and not helpful at all, they need a better customer service and be less arrogant and aggressive to customer. The app is fine
really bad.i did order 1 month ago. i can’t see my order 5/5
really bad . i did my order 1 month ago. i can’t see my order.
Please send me your number
INCUMPLIDOS Y MAL SERVICIO AL CLIENTE 1/5
Pésimo servicio al cliente no responden ni vía e-mail ni por Facebook ni por Twitter y vía Chat que podría ser mas inmediato es imposible!!!!!!!tan pronto selecciono la opción Chat la pantalla de mi iPhone se ponen negra e inmediatamente me saca de la app de Zara. Incumplidos con los pedidos y NO EXISTE PARA ELLOS EL CONCEPTO “SERVICIO AL CLIENTE” no han cumplido sus fechas de entrega y veo que le pasa a muchas personas en el mundo entero por los comentarios en twitter, que pesar y que decepción
Hate the layout 2/5
I honestly hate the layout of the app. I think it’s super hard to use from a consumer standpoint. I’m glad they’re trying to stand out and visually it’s wonderful, but from a user design/interaction standpoint it’s really hard to navigate.
By Srita bonita
Amo Zara y su ropa para todo tipo de gustos y para niños
By ♥️ جميل فيه كل شيء وبضايعه ف
Good shot 3/5
By chang sam01
Love Zara 5/5
By Zara lovet
All is good
Inaccurate delivery duration,Lebanon. not recommended 1/5
By L. abboud
I have ordered items and paid online since 15/5 and still the items are being prepared. I have 7 orders since then including 16/5 and other consecutive dates and all items ate still being prepared and did not receive yet. Date of delivery was set for 4 days when i ordered. Not efficient in Lebanon, not recommended.
My wife is an shopaholic 5/5
My credit card is not safe anymore. Thanks to Zara online
this is the best brand ever. Everything is fashionable, cute, trendy and priced well. Definitely my go to and will always be as it displays a good range of clothes for different ages. THANK YOU FOR BEING AMAZING !! 💗💗🤩
My favorite clothing store 5/5
I love Zara clothes because of how unique they are and the prices are amazing. Every day I get in the app and look at the clothes to learn the new clothing styles the store shows and is the clothing store that I trust the most and buy the most. Thank you for always having amazing clothes.
Shopping Bag 1/5
i can’t never open the shopping bag so i can’t complete my purchase
Just my opinion 1/5
I like the app itself as it is user friendly. However, I have been somewhat appalled at the poses the models have been positioning in. As I use this app for shopping sometimes I feel like I am looking at things I would not want my young daughters to look at. This is supposed to be a clothing app. Some of the pictures and poses are to where you can’t even tell what the outfit looks like. If someone wants to look at something they think looks ‘sexy’, then I’m sure there are apps for that. However, I didn’t think that was what the Zara app is for. I am a faithful customer of Zara as I love the clothing. But, I am definitely NOT a fan of the poses.
Website is so confusing and hard to navigate.
خدمة العملاء فااااااشلة 1/5
خدمة العملاء عندهم فاااااشلة ، تدفع مقدم بعدين مايردون عليك
Poor customer service 1/5
So bad. Poor customer service. I’ve made purchases of large amount, and it’s been a month I can’t receive any tracking and email from Zara, my bill is being processed and delivery is not being made. ITS BEEN A MONTH. Whenever I try to contact them through email and chat and call no one replies. Poor poor and worst.
5 out of 5 5/5
Amazing app, easy to use, and 100x better than the website
great store with the best clothing ever! 5/5
everyone is saying do not order from here but i had no trouble with the ordering on line. the package came in very quickly actually! maybe even 5 days. and everything was wrapped nicely. i love their clothing line super cute and easy
Hard to find things 1/5
User interface is weird and hard to follow
so bad 1/5
not good service and condition
The worst 1/5
I tried to buy something but couldn’t find the cart or checkout button.
So hard to navigate 1/5
Why? Why is this site so choppy and difficult
This app is so user friendly. I have made one purchase that was of a few items, however it was such an easy process. I highly recommend this app. It also allows you to view the final price before checking out to budget friendly. Highly recommend! The box was nice when it arrived and it arrived as exactly on time. The items were neatly folded with tags and paper to protect my leather coat. Very pleased. Will be ordering off app again. They also do updates so you can view what is new in any department.