So easy! 5/5
I love Zara, and I love how easy it is to look for certain items!
By accurate info 123
Zara’s app and website fails to update appropriately. In addition to this the app in general has bugs. Recently my boyfriend and I placed an order on the app and my order was 4 days late according to the estimated delivery time on the app. Naturally I contacted Zara through their chat on the app but the individual that was assisting me could not find my order. They gave me the contact information to their delivery service (Zara uses a third party delivery service... not Fedex or UPS) and I had to contact them myself and find my order. I’m surprised apple approved this app as being secure.
Where are the children’s and babies sections? 2/5
Hard to navigate
Make Swiping Less Tricky! 4/5
I love this app but swiping item pictures down is very very tricky and instead of swiping down it usually swipes left which brings me on another item’s page.
McCei Alex Ntima 5/5
By Adolph Wanted
Zara Fashion Store is the best ever seen in the world with the fabric quality and style.
I love Zara 3/5
The app is ok. The only thing I don't like is when shopping you get excited when you see something that was just posted but there are no sizes available. How are no sizes available when it was just posted? That needs to be fixed.
Poor exchange and return policy 1/5
It takes 4 weeks to receive a credit for a return. If you use PayPal you can’t exchange items either.
so annoying 3/5
I don’t like this app. Every time I want to take a better look to something, I scroll up and it goes to a different item to left or right. It’s so annoying!!!
This app is not easy to navigate
Awesome and unique clothes 5/5
I love Zara, I went to this store yesterday for the first time and I loved it. So many great deals, great prices and superior customer service.
By redwa tw
By Anti kanye
Completely happy with my order...speedy service and love the clothes... great prices
I love 5/5
I love Zara app. It is everything. If Zara app was a foos it would be macaroni and cheese. Who doesn’t love it?
Changing Password 1/5
Not enough time to do this - was like 120 seconds
It’s super practical and comfortable to shopping specially when scheduled for work doesn’t really allow to go to the store then I just woke and doit through the app!!! I just would like or suggest that you guys must add the review options in order to lovers of Zara like me let others know about the quality of your items besides the beauty of the most products! You guys doing amazing job keep it up and maybe should also considering add credit card with rewards for loyal customers because! I already bought soo many items from you and I’ll definitely shop way more with rewards and I’m sure other girls also!!!
Wishing you all a great day and blessings!
Does not send e-mails 2/5
By G&K House
This app is great but if you order through the app you will not receive any e-mails about your order. When I order on their website I get the e-mails about my order no problem but the last two times I ordered I did it through their app and. It the site and have received no e-mails. I tried to let them know and they just kept saying they sent the e-mails but I never received them. So use the app to shop but order online.
Excellent quality of clothing 5/5
I highly recommend any purchase
What happened???? 3/5
This used to be one the best designed ecommerce app. Why did you make all the recent changes???
When I tap on a product, the detailed images are cut off at the bottom by the caption overlay.
Navigating out of collections is a pain. Why aren’t categories persisting?
Bad customer service 1/5
By zara CS no help
Terrible service ... it took 1 hour and nothing was resolved. CS probably in India and doesn’t know how to handle claims.
Why can’t you shop via category 1/5
What happened to this app?
By timi etuk
Great app! 5/5
Great way to stay aware of deals and sales!
Much room for improvements! 1/5
Not comprehensive in echoing order and delivery address, and hurry pushes for purchase.
Horrible customer service 1/5
After sending out a over $400 order I was told they could not deliver the package. I was never informed. Never sent a tracking number or anything. Then was refunded for not even the full amount. After calling it was clear none cared enough to fix the problem.
By Ms Heismon
The colors of clothing are so vibrant and also one of a kind trendsetter pieces.
Hard to navigate 3/5
Love the pics but hard to fjnd what you want. Would be better if organized by sex, age, item....
Customer service 1/5
App is friendly, clothing nice quality, but customer service is poor.
Not user friendly 1/5
Super hard to navigate and find what you’re looking for specifically
They don’t offer price adjustment. 1/5
Not buying from Zara anymore.
Love Love Love 5/5
By online shopper girl
I absolutely adore a Zara store. Online or in store. No complaints here!
New version is 👎🏼 2/5
The latest versions no longer allow you to see scanned gift card information without checking out via app. This is a huge inconvenience if you’re trying to purchase something in store with your stored gift card information.
Bad addressing system 1/5
By disappointed-number 10000000
Because your app resolves to google it doesn’t allow for address correction. Hence I cannot add my true address.
Turns out the app resolved to a non existent address- my orders were delivered to that address. I was charged and not given a refund as they were delivered to ‘someone ‘ but not me.
The delivery company doesn’t care and either did the Zara admin. The number that Zara provides to call doesn’t work. And the chat people can’t really do anything except tale notes.
On POINT 5/5
I am am a designer and Zara 90% of the time is on point and beyond fairly priced
Is the new layout serious??! 1/5
I’ve been shopping online using the Zara app since 2015...What on earth is up with the new layout? Are they intentionally making the app ridiculously annoying to navigate? Fix it!!! Please!
Hello administrators of Zara. I have been your client for many years, and I had an unusual case. Maybe you have a zombie program. I received a notice of my order that I received it, but it's a mistake to me the order did not come and I'm waiting for it !!! Yours faithfully your client !!!
It’s super bad 1/5
I made a purchase and one hour later I’ve got a notification that was cancelled and it doesn’t even explain why, I have tried to do it again and I can’t I have to select everything again it’s just complicated and not functional.
Customer Service 1/5
I’m providing a poor rating for orders that are placed online. The attention to resolving issues takes way too long in light of the store having been paid and customer not in receipt of product. I will not recommend using online ordering for items you expect timely.
Horrible customer service 1/5
Horrible horrible customer service!!!
Too complicated 1/5
It’s too complicated to find what I need. TRF, join life etc. this should be practical I do believe the company is trying to hard. A simple man, women, kids, babies etc would suffice! I love the store, label style but hate the app
Love the store hate the app 1/5
Love the store hate the app. Can’t even find the kids section and the layout is disorganized and confusing.
Me Gusta 5/5
By pilar montoya
Me Gusta, No,Me Encanta comprar esta marca tienen diseños únicos estan lindos, solo pediría mas inventario en las prendas y mas en tallas L, Gracias Zara 😊😊
It’s okay 2/5
I wish items didn’t disappear from the cart so quickly
Recent updates are terrible 1/5
What happened?! Recent updates make it impossible to navigate this app. Can’t even figure out how to get to kids section besides sale.
Hard to navigate the app. Can’t find a simple shop all of new arrivals, shop women’s shoes, etc.
Excellent job! 5/5
By JAMES the creator of
Well developed, doesn’t crash. Very simple and has everything that a shopping app would need. Highly recommend using the app over website - you won’t regret it.
Difficult to navigate 1/5
It’s hard to shop with this app / desktop site works better.
favorite app! 5/5
so convenient & gives me ideas on style & grace.
OMG luv item it's available! Next click sorry gone! 1/5
I was shopping online, as I always do . After putting several items in my cart , totaling over 600$ usd . I'm ready to check out and half the items I put in my cart less than 15 min ago were now out of stock! What is this like something you see on a game show ! you have to throw everything you can in the cart & check out real fast ! Before someone else gets it. Not my style , I enjoy shopping, I don't want to get nervous & feel if I don't check out fast it may be gone. Maybe for others but can be very frustrating. I'm sure ZARA can give their clients some time without being afraid the client that has a item in the basket mite change there mind. It's supposed to be a fun shopping experience not made to have a consumer's blood pressure blow through the roof! It givedcit that Marshalls , TJMax feel . Don't blink a eye or it's in someone else's cart. I thought Zara was a few steps above. Don't get me wrong I love the those others stores, but I expect a good grab & get!! I get my war paint on and I'm ready for action'!!