Please add a way to customize meal 2/5
I downloaded the app to place an order last night but wasn’t able to complete my order and just went through the drive-thru. The app was easy to use for the rest of my family’s meals, but I have a gluten allergy and I can’t have the fried onions and toast on my salad. There’s a way to customize the salad to take the fried onions off, but the only options for the toast is “Toast” or “Dry Toast”; there’s no option for “No Toast.” Can you please add an option to remove the toast and also a space to fill in “Special Directions” or something similar on each of the individual meal items?
Easy and quick! 5/5
By rev beagle
This is a good quick app for getting a quick meal at Zaxby’s without standing in line at the drive-through
Terrible App 1/5
By this should't be this hard
This app is terrible. Not user friendly at all. Not organized well. I had to enter my order 3 times before it would let me submit it.
Great app for pickups but needs more customization 3/5
I love using this app it makes it very easy for me to make my order from home and go pick up my food as soon as it’s ready however, my issue with it is the customization on it doesn’t work for what I need to order sometimes. For example, my girlfriend loves a fried house zalad but with the chicken tossed in tongue torched. That’s not something I can order through the app so I have to use the drive thru which isn’t an issue but sometimes the lines at zaxbys just isn’t worth the wait.
Not enough customization 3/5
By B. Meyerzz
I’m not able to customize my order enough like I would be able to in person. I just want the sauce that would normally come on the sandwich to come on the side instead, but I’m not able to do this through the app.
Great food 5/5
For the drinks 5/5
It’s a good app but when you select the drinks you can’t select whether you want ice or no ice it would be great to have that so I don’t keep calling them every time I is the app for
Zaxby’s needs to have a place where customers can put special instructions for their orders.
App crashed but still charged card 1/5
The first time that I wanted to place an online order through the app to save time, the app crashed in the middle of my order. Lo and behold though, my order was still charged to my card. The app placed a notification on my order saying that it never went through. Another thing, I clicked a location for pickup but my order went through for a different location. It was a nightmare sorting the order out. The order on the app shows completed three hours later. Come to find out, they do not do refunds or order reversals without the customer coming into the store, show proof of their bank statement with the transaction cleared and proof of their identification. I won’t go back to zaxbys.
Not satisfied 1/5
In the store was closed and the line around the building for drive thru. Wish’s I had known this before placing a online order
Zaxby’s app 1/5
Do not trust the time tracking on the app. Order your food and it’ll be fresh in about 25 minutes. This app is as useful as the drive thru.
Only works sometimes 3/5
By reliance on me223
There are times when I can’t use the app to order and have to go and order. It’s annoying.
Never works :( 1/5
This app always crashes, says your order failed and charges you anyway or just cancels your order. Get it together zaxbys!
Love the Zaxby’s app 5/5
Super convenient. I just need them to bring the TLC sandwich back!
Online ordering 1/5
Ordered online at 5:10pm for pick up at 5:30pm. Called when I arrived and was told they were working on it. Ok cool no problem it was only 5:28pm. Well at 5:45pm I called again. I was hung up on. Still waiting currently on my order as I watch all the people drive through the line that I could have just got in line and ordered. I thought the purpose was to not have to wait! It’s now 5:55pm and I am having to go inside to ask for my order! This is ridiculous!!
Watch your location 2/5
This app does not have the ability to refund money, and the store is not able to do it either. If you mistakenly enter an order for the wrong location, which is completely user error I understand, you are out that money unless you were willing to drive to that store to get a cash refund. It seems like in 2021 there would be a way to refund your money, but there isn’t.
By Newbie but getting better
I love the idea of being able to order in app but I hate that the app glitches so much. How can there be a problem with the internet after my money is taken but before my order is processed?
Horrible wait 1/5
By LK from Cola
Had to wait an extra 22 minutes after our order was supposed to be ready. We also did not get the extra sauce we paid for. No one was apologetic at all. Horrible service!
Wish there was a way to take things off salads that are not wanted
Good as a glorified digital menu. Nothing else 1/5
Don’t waste your time ordering “ahead” with this app during the COVID scamdemic. The company policy is to not allow anyone in the dining room during the pandemic. If you order ahead then you still have to wait in the drive thru to pick up your order.
If you’re going to have a policy that contradicts the value of your app then show some respect for your customers to advise them that dining room access is restricted and that they will need to still wait in line to pick up their order that was prepared in advance and is now cold because it’s been waiting.
Oh yeah!! As a slap in the face I just pulled up to pick up my order and I saw a sticker I the window that reads, “Skip the wait. Order ahead.”
Gift Cards 3/5
Would be nice if you could also add gift cards as an option of payment...
Drive thru 2/5
Wouldn’t let me place 3 orders
Made me pull to the side to send someone out and waited 15 min and NOoNE came to take my order
Talk about Glitchy 2/5
I’ve tried using this app multiple different times now, and every single time it fails. I try to submit an online order and it cancels it, or never goes through after waiting forever with a “thinking” symbol while it says “submitting”. Suddenly, whole order has vanished. 🤦🏼♀️ Let’s just say they have leaps and bounds to catch up with CFA when it comes to running an app. Easier to just go through the drive through and wait forever there.
“Items not available at this location” 1/5
App is useless for order and pick up. I continuously get the error that the items aren’t available at the location I am ordering from yet I can call the location and order just fine but will still have to go in the restaurant to pay which is defeating the purpose of ordering online to pick up in the designated parking spots!!
When it does work I still don’t receive rewards. I have multiple orders in my history (mostly from when the app worked correctly) and have never received any kind of reward!
Doesn’t work 1/5
I’ve downloaded the app several times and it will NEVER let me order anything - all I get is a notice that my order isn’t an option and that is for anything I try to order. Hate it as I love zaxbys but nope to the app!
The app is great just wish it had this feature. 3/5
The app is great but i normally get about 2 extra zac sauces with my meal. And if i order it through the app, it only looks like i can get 1. There should be an option as to how many sauces you want.
App is not very user friendly 1/5
By T curtis
Not very user-friendly sitting here now not sure where I need to go never got any prompt about whether I wanted to pick up go to the drive-through and curbside very confusing app
Terrible confirmation 1/5
Kept saying there was a problem with my internet connection even though I was using wireless. Then it said not submitted. Then I retry and end up with two order submissions. This should not happen!
Horrible app experience 1/5
So in the past I ordered from the app and when I got to the restaurant (Pinellas Park FL) was told I MUST come inside to pick it up — during the pandemic. So I started ordering at the drive through window instead. Today I tried again to order through the app and couldn’t find a way to make it say pick up at the drive through. So I asked the man on the speaker and he said yes, submit it and you can get it in the drive through. So I did. It’s raining outside. I get to the window and he tells me I can’t just submit it and pick it up that I have to drive around and wait for a while. When I asked him why he told me to go ahead and submit the order instead of just telling him the order, he said it was okay to submit the order but it “wouldn’t be ready just like that.” I said oh well I guess you didn’t understand what I was asking (nicely) and he said oh yes I understood what you were asking, sir.
So, well, that’s why I go to chick-fil-A and McDonald’s all the time even though i consider Zaxby’s good to be a bit better.
Mt.Zion location 1/5
By Do better hulu
I ordered 2 salads. I was told that they couldn’t find my order even when I showed my order number. What’s the point in ordering ahead of time, if they aren’t ready?
I should not have to put in all my personal information just to get started
Awards Never Post 1/5
No matter how many times I’ve used the Zaxby’s app to order and pay for food, I’ve never received points or rewards. Competitors’ apps give points each time and the points add up; other apps also give “just because” gifts. Zaxby’s app in unnecessary and takes up space.I stopped eating there because of it.
Love Zaxby’s 1/5
By Groupin girl
I love Zaxby’s, but how the heck do I access my rewards!!!!!!!I eat here at least 2 times a week, it would be nice to access rewards
Charges without ordering 1/5
By doc lake haze
Charged Apple Pay without submitting order
LOVE IT! 5/5
By zaxby lover!
I work right next to a zaxbys and umm yeah i eat there everyday and i get different things and i was like why not get the app and get sum rewards soon as i signed up rewards! and it’s really helpful because when i was broke and hungry all i had to do was go to the app boom free sandwich love it here. 🥰
Cannot customize order 1/5
By Dr. CMCD
I I ty
By Lcrav <3
Doesn’t help to have the app and order through it because I still have to drive through the half hour line. They won’t let me go to one of the parking places!
I love it 5/5
The app is so easy
Great Place 5/5
By Sherry Reynolds
Great, service, great food, and friendly staff! I love using the app to order ahead!
Always an internet problem 1/5
Twice I have ordered from this app and been charged and arrive at restaurant to them saying they had not received my order. There is no problem with my internet. Otherwise how could you charge and give confirmation?
What if you don’t want salt on fries? 3/5
By Makes No Sense!
If a restaurant expects you to use their app to place orders, then, the app should have a place for special instructions. Not everyone likes salt on their fries or butter on their toast. If customers are expected to use the app, then create the app for your customers to order what they want & how they want their food. It allows you to choose no fries & sub toast or slaw; so, I believe Zaxby’s can edit their app to allow customers the option of salt or no salt, butter or no butter, & other instructions depending on what is ordered.
Doesn’t make sense! Placing order requires looking at further responses. 3/5
Doesn’t make sense requires thought of future responses as to what Zaxby requires requires
Wear your mask 3/5
By My birthday
Food is good. Service needs help. Half the staff doesn’t even wear mask and the other half only Wear their mask appropriately occasionally.
Great Food and Friendly Staff!
We order Salads from Zaxby’s all the time!
Product did not look like the picture. 2/5
Yesterday I purchased right mushrooms
Best Fried Chicken in Fast Food. 5/5
By babs Kansas
The chicken is always fried perfectly and fresh.
Great Salads! 5/5
Great Salads! The grilled chicken Cobb is my favorite. Easy to order online with drive through pick up.
Only good for payment, can’t redeem rewards or specialize orders.