Amazing Quick and Easy 5/5
I don’t even have to wait ☺️
Use all the time. 4/5
Only issue it has is if you don’t always go to the same location. BE VERY CAREFUL to make sure the order is placed for the right location.
Chicken, chicken, chicken 4/5
Love the app and the food, chicken fingers are great.
Love this app
Great, but I’m being nit-picky 3/5
I love the app and being able to skip crowded lines by ordering ahead. BUT my pet peeve is there isn’t an option (unless I’m somehow missing it) to add one extra piece of toast. I like to get the Big Zax snack with one extra piece of toast, but there isn’t an option to add one which I find annoying. Other than that, the app is very helpful.
Per Usual 1/5
By marvel goose
Zaxby’s app continues their long time tradition of being terrible at the internet. Their website is/are/was/were terrible and their on site people never got an order right, so, I quit the website.
Tonight, first time on the app and at the end — it told me that merchant had changed menu. Refused to complete order. Maybe tell you that site is off line before you waste your time? Complete garbage.
Going to try the drive through lottery to see how bad they screw the pooch. If it wasn’t for my wife, I would never go there.
App Great, Service Inside is iffy 5/5
App is great, but I do it to avoid lines yet when I go to the restaurant, I generally have to wait in the regular line to get my order.
Your app does not have a screen on the ordering process that allows the customer to write a narrative request. For example , tea without ice.
If you jump on the bandwagon do it right 2/5
I understand that fast food places are having to add mobile apps to stay with times, but it’s a waste of their time and money and our time if the app doesn’t communicate with employees.
I successfully created an account in the Zaxby’s app, added my card, placed an order, all without a hitch. I was told by the app that my order would be ready in approximately 15 minutes, and I gave it permission to use my location with the app open.
I drove to Zaxby’s, and went inside (another frustration - there is no drive through option. That’s half the point of ordering ahead: minimal human interaction). The app said to find the pick-up counter and ask if I didn’t know where it was.
I have eyes and my location has a label so I found the counter and waited. And waited. And waited.
15 minutes AFTER my estimated time, an employee made eye contact and asked which number I was. I had heard some kitchen staff talking about mobile orders, but couldn’t hear enough to know I should step in and settle confusion. I was still functioning under the assumption that with my GPS location and info from the app they should know I had arrived.
I told her I had a mobile order, and clarified that I thought I was supposed to wait by the sign as told by the app. She explained that mobile orders have to check in. To her credit, it was busy, she was rushed, and I was cranky and she still tried to be polite.
But Zaxby’s, please update your app. Change your instructions or keep up with the technology you ask for, because there is no reason for me let you use my location now and there is frankly no reason to use your app for me until it’s updated, which is a shame, since I like your food.
By SINALOA.ES.MIO 4EE1316EE
Money is way too tight to have an app that NEVER has any specials. I cannot even order ahead of time unless I register a card?? I love your chicken.... but this app is for the birds.
What’s the point of this? 3/5
Correct me if I’m wrong but, I thought that the whole point to the “order ahead” thing meant that your order would be ready to pick up as soon as you get there, as long as you arrive at or before the given time? Also, why can’t customers pick up their order in the drive thru??? Why make people come inside??? I get that the app is new to the chain, however this is certainly NOT a new concept. Get it together if you expect for this to bring in more business.
Level Up Network 1/5
By JTC ALLGSC
Because I am/was a user of another Level Up app I can’t sign up via Facebook, required to use same log in credentials for Zax and get an error.
Great app 5/5
Love the app makes ordering easy!
Bad app 1/5
Always have an issue with this app. Won’t use it again.
App malfunction 1/5
By Frustrared mom
This app constantly tells me that I have items in the cart that are not on the menu when I couldn’t have added them to my purchase if they aren’t from the menu. This particularly happens with the kids meals.
Inelegant design 1/5
By Mr Mxyzpdlk
All I wanted was to look at the calories on your menu, but I can’t see anything unless I sign up/in. This is atrocious design, and a poor marketing decision on your part.
By e-dub swagwalk
Yeah that’s rights
Love this app 5/5
By justin loves zaxbys
Makes ordering and pick up so convenient it’s little or no wait
Pretty Good 4/5
I enjoy ordering ahead of time but I wish you could pick up in the drive thru
Great chicken! 4/5
Love Zaxby’s! The chicken is the best fast food I’ve had. The only thing wrong with the app is you can’t order from different menus at the same time. I wanted extra sauce for my onion rings, had to purchase at pickup.
No special orders 1/5
No way to request special orders...err
App to Restaurant didn’t work 2/5
I downloaded the app and was able to easily order and customize what I wanted. The app told me my food would be ready in 10 minutes, so I headed to the restaurant. In the drive through, the employee confirmed there was a mobile order under my name and asked me to list the items to ensure we had the correct order. When we arrived at the window, she handed us a bag with a partially correct order. We told her about the mixup and she said it would be corrected. She came back in a minute with another order, but it still wasn’t correct. Using the app caused so much confusion. I deleted the app and will not use it again.
It would be nice if the employees acknowledged me 1/5
I saw my order ready behind the counter, but the cashier just gathered it up and went back to taking new orders. I wasn’t even acknowledged.
Blank stares from employees with mobile order 1/5
I guess I’m an eternal optimist, but I thought “oh well, just because all these other people had issues with mobile orders on the app doesn’t mean I will.” I was sadly mistaken. I placed an order via the app, arrived at the restaurant, came inside and sat down. I watched as a couple walked in, placed their order with the cashier, and then received their food before my order was called. Annoyed, I walked up to the counter and asked the status of my mobile order. The cashier had no idea Zaxby’s even had an app, let alone if an order was pending. She turned and asked the kitchen manager(?). The manager kept asking if I had a “confirmation number”, which is not displayed on the app screen. Then another member of the kitchen staff walked around to the other side of the kitchen and found that my order had been displayed on a different kitchen screen for 11 minutes, unnoticed. I finally got my food made after all this. Terrible experience. I likely will not use the app again for a long time, if ever.
Don’t waste your time. 1/5
By DJ P-KNoW
I’ve used the app 5 times. Every time I show up to pick the food up, I still end up waiting... it’s as if they wait till you show up to prepare the order. Several Other customers come in after I do and STILL get their food first! I often even have to mention I’m waiting for my order more than once. The final straw was the last time! Ordered at 502pm. Went to pick it up at 513pm, didn’t get my order until 531pm.... at least 5 other people came in after me an all got their food before me. Even another online order... screw this app! I don’t need this type of negativity in my life!
Great except lack of options 4/5
Great app except doesn’t remember most recent order - reverts to initial order which is obsolete. Would love the ability to add a comment for customized order. I always add blackening seasoning to my zalad but app won’t allow any options. Otherwise is a simple and useful app.
App is crap 1/5
Set up all my info, then tap begin order nothing happens
No Apple Pay or Deals 1/5
Yo, pls don’t ever ask to manually enter in my credit card info when I’ve already done that...with this thing called Apple Pay. If McDonald’s can figure that out I have at least those expectations for you. Also where are the deals?! Every other mobile app except this one has deals. Sorry, but Chick-fil-A is kicking your butt with their app.
Zaxbys is always delicious and reliable. Love the app!
Not the best app 2/5
There isn’t enough options to edit what you want or to write a note if you need to make an adjustment
App ordering needs fixing 1/5
By david the rep
I keep ordering online and get charged for salad BARS ($10 extra) but the restaurant prepares a salad platter - some people I cater don’t like cheese on their salads, but they have no choice now because everything is mixed in on the platters. Also, Zaxbys needs to have a comments section where the orderer can request number of plates, cups, napkins, utensils and bags of ice.
Wrong orders 5/5
Every time I’ve placed an order, something was wrong.
Upgrade please!! 1/5
Omg why can’t I customize my sandwich? I wanted to add cheese to a chicken sandwich but no!!! I can’t add cheese or bacon to a sandwich I mean isn’t that a 101 to making a food app? I mean subway has a better app!! I mean take some tips from other food apps and do a complete upgrade! I wish I could give this app 0 stars. If the team that created this app needs help I don’t mind sending screens shots of what’s needed... geezzz 🙄😡🤬
Broke it. 1/5
By x zaxbys app user
This update is good evidence that one should not fix what is not broken. Although a nice addition is expanded ability customize the order, a glitch that the app says that all items must be from the same menu. There is no other way to order. You choose your meal and customize from that one meal on the page. There is no way to order from different menus when you choose a meal! I can no longer use this useless app. Sorry Zaxbys. Other restaurants have apps that work.
Can’t reorder, kept my profile, lost my orders and payment method 1/5
The biggest loss for the app is the ability to quickly re-order previous orders which I used to tout to other developers - McDonald’s and Taco Bell now do it. This app was doing so great until I had to sign again, recreate orders, and add the same payment method again. Please use touch ID and Apple Pay to avoid these two problems in the future. Looks like the ability to view the details of previous orders is also gone.
This is no improvement 1/5
This is just so inconvenient. Doesn’t seem to save your old orders so you have to reorder every time.
A waste of time 1/5
The website is poorly designed and the stores that are located near me don’t even show up.
Less than worthless update 1/5
The latest update took away mobile ordering. Might still be possible but it requires you to log in. When I tried, it said I had an account but failed when I tried to log in. Sounds like far fewer trips to Zaxbys for me.
Needs improvement 1/5
It used to have the favorites, and you could just click on it. It doesn’t reorder last order. Need to work the kinks out. New version is horrible. Takes five minutes to place an order
Food Not Made Until Arrival?! 1/5
The screenshot in the app description says food will be ready when I arrive. I waited 11 minutes after arrival before I asked the cashier how long it would take. This was after seeing other people order and get their food first.
Nothing in the app says to tell them when you arrive, so they did not begin food prep until after I inquired; 11 minutes after I got there. Food prep took less than a minute...
Should the cashier have asked why I was sitting there, if I needed anything? Maybe.
Also, no option to say “no toast”, or “dine-in or carry out”.
Should allow email through the Gmail (or other) app, or provide email address. Instead of having to go through “Mail”.
By l malone
I love this app and I order from you all the time. Yet you don’t reward people for being a loyal customer, nor when I signed up for the email club, I never got my free entree. It makes you not want to order anything on the app.
What’s the glitch? 2/5
Every single time I open the app, I either have to login only to be informed my password is incorrect (I always save my passwords on my phone), or I completely have to recreate an account. It’s always something. At first I thought it was me, but I’m noticing a pattern here. I just attempted to login, and it said “email not found”, so I had to recreate. Last time I had to rest password, but it found it. It’s like they completely loose your information somewhere on the back end. If you’re promoting the app as a way to “save time”, your failing miserably. When you can actually login it’s great, but logging in is always a hassle.
Great app 5/5
Very fast time saver
Can’t review 2/5
By hungry gail
I tried twice to get a password reset. Not in inbox or junk.
No customization options 2/5
By NC Shawty
The app seems to be great but I cannot customize my order. If I do not want any sauce included on my sandwich, there is no option to select “No Sauce” or “Plain”. An update is needed for this app because not everyone wants the sauces that available. Give people the option to not have any sauce at all.
This app is chicken 1/5
I try to login in even reset my password and it says I don’t exist how is that possibly? Did I delete my account by resetting my password or did the FBI delete my account cause I love chicken a lot?
Why bother? 1/5
There is no incentive to eat more Zaxby’s... no QR code to scan when dining and no rewards to earn. Waste of an app.
Wrong store!!! 1/5
Have had this app for some time, I decided to give it a try, placed a order, went to the nearest location and no order was there, had to go to a newer location that was farther away;-( And to top it off when I got home they left out the Cole slaw;-(
This isn’t the 90’s 2/5
App doesn’t cache images so it has to re-download them every time they’re displayed. Visually it looks nothing like an iOS app. Asks for credit card info in the app instead of using Apple Pay. Overall poor experience.