It gets the job done 2/5
It gets the job done but it’s extremely slow.
Great option but can’t customization “on the side” 4/5
We love using apps and Zaxby’s has a really nice one but it would be very helpful if we could choose “on the side” for sauces on sandwiches. :)
This is not like the Chic-fil-a App 1/5
I knew the moment I couldn’t add the types of drinks to my order I was in for a crazy experience. First time using the app and the order was wrong. There’s no way to say you want a sweet tea or coke in the app. You have to wait until you show up where they then ask. There was also some confusion to what I ordered and I asked the person to confirm and they showed me a print out of just the price I paid. They had no real clue what I ordered. Then I realized there’s no reward system. I don’t think I’ll ever use the app again. I do like Zaxbys and will just order the normal ways.
Online orders 5/5
By Tina FirstLady
I love the online ordering because this location is always busy. I can just pick up and go, no lines, no waiting!
App doesn’t work well 1/5
App is strange the way it handles credit card info; you have to remove one to add another... strange you can’t just store and select. Also, the app takes a terribly long time to update with every action you make. There is also not a good way to customize special order items. Makes me less likely to use Zaxby’s. I do like using apps to order food, that way my order is actually taken correctly. I find at the counter often times people don’t listen well and I end up getting something other than what I ordered.... I suppose that’s a review for a different place. 🙂
Almost there 3/5
The app seems to be good. However I do not get drinks with my orders and I cannot customize the order in the app to remove the drink and subsequent cost. Five stars potentially if you can make that update
Zax app 3/5
App does everything you need it to and has great functions just very slow and twitchy.
Worked great until it didn’t 1/5
I was using this app for a while then all of a sudden it stopped working. It’s been to days now. Telling me to “check my pick up time ( i always picked up at the same time with no issues) or “network not working” or “state of rejection “. Really frustrating
The worst online ordering app ever. 1/5
Please do not be confused by the title. I love Zaxby’s restaurants, food, and service. I have not complaint with any of the above mentioned.
My issue is with ordering through this app. If there is an error you have to wait to be refunded. The last time it happened months went by before I was refunded.
Need to update 1/5
By mad hispanic
Has huge amount of bugs and is slow. Every time we use it the restaurant forgets our order.
Blank stares . . . 1/5
No one at the store even knew there was a Zaxby’s app.
Hit or Miss 1/5
The last two times I’ve used this app, I’ve received my food 45 minutes and 20 minutes after the time I was told it would be ready. The first time I used it my order never showed up at the store. I have ordered two times and everything went well, but overall I’ve had more negative experiences than positive. They take your money with no problem tho.
Special orders 2/5
By el zorzal
I wish there was a place for special instructions for an order or that you would please leave all toast on the OUTSIDE of the salad orders.
Rewards System? 4/5
By Shibby_Dude :D
I’m a huge fan. The grilled chicken sandwiches are amazing and honestly even bigger and better than Chick-Fil-A’s. I’ve cut back eating at CFA in favor of Zaxby’s for that reason. The mobile ordering is also top-notch because our location is ALWAYS busy and it keeps me from standing in line.
That being said, it would be nice if you guys would consider implementing a rewards system. My coworker and I have spent a lot of money in Zaxby’s over the last several months. We eat there maybe twice a week or so. I feel by now I should’ve earned something for free.
Can not remove drinks from orders 3/5
Come on, really? You have all of the customizations except the one to remove a drink from the order? I don’t want your crappy, overpriced, unhealthy drinks. Fix it or I will go to Chick Fil A.
Worked great, but then.... 2/5
I’ve used the app many times with no issues. However, in the past week the local store seems to have decided online ordering isn’t for them. No matter how many times I check, they “aren’t accepting online orders at this time”. The whole reason for having the app is to avoid the long lines. ... I won’t be going to Zaxby’s nearly as often as I had been. How sad.
NEGATIVE 5 STARS 1/5
The only use for this app is so that the developer can sell your location history & other data. Other than that it is useless. Cashiers don’t know how to find mobile orders in the computer. Manager is clueless when asked why order isn’t ready when you arrive. When order is found and acknowledged, then your order is placed in queue as if you didn’t even order and pay before you arrived. To top it off, no apologies or accommodations. Poorest customer service I have ever witnessed. The App Store should flag this as GARBAGE! Forced to give one star in order to send my review. I would prefer NEGATIVE 5 stars.
Wait time 1/5
By alex epidode
The service has always been great but lately 30 minutes wait
Order not ready 1/5
What’s the point of online ordering when you have to still wait 10 minutes in store bc the order isn’t ready. I could have waited when I ordered in store
Amazing Quick and Easy 5/5
I don’t even have to wait ☺️
Use all the time. 4/5
Only issue it has is if you don’t always go to the same location. BE VERY CAREFUL to make sure the order is placed for the right location.
Chicken, chicken, chicken 4/5
Love the app and the food, chicken fingers are great.
Love this app
Great, but I’m being nit-picky 3/5
I love the app and being able to skip crowded lines by ordering ahead. BUT my pet peeve is there isn’t an option (unless I’m somehow missing it) to add one extra piece of toast. I like to get the Big Zax snack with one extra piece of toast, but there isn’t an option to add one which I find annoying. Other than that, the app is very helpful.
Per Usual 1/5
By marvel goose
Zaxby’s app continues their long time tradition of being terrible at the internet. Their website is/are/was/were terrible and their on site people never got an order right, so, I quit the website.
Tonight, first time on the app and at the end — it told me that merchant had changed menu. Refused to complete order. Maybe tell you that site is off line before you waste your time? Complete garbage.
Going to try the drive through lottery to see how bad they screw the pooch. If it wasn’t for my wife, I would never go there.
App Great, Service Inside is iffy 5/5
App is great, but I do it to avoid lines yet when I go to the restaurant, I generally have to wait in the regular line to get my order.
Your app does not have a screen on the ordering process that allows the customer to write a narrative request. For example , tea without ice.
If you jump on the bandwagon do it right 2/5
I understand that fast food places are having to add mobile apps to stay with times, but it’s a waste of their time and money and our time if the app doesn’t communicate with employees.
I successfully created an account in the Zaxby’s app, added my card, placed an order, all without a hitch. I was told by the app that my order would be ready in approximately 15 minutes, and I gave it permission to use my location with the app open.
I drove to Zaxby’s, and went inside (another frustration - there is no drive through option. That’s half the point of ordering ahead: minimal human interaction). The app said to find the pick-up counter and ask if I didn’t know where it was.
I have eyes and my location has a label so I found the counter and waited. And waited. And waited.
15 minutes AFTER my estimated time, an employee made eye contact and asked which number I was. I had heard some kitchen staff talking about mobile orders, but couldn’t hear enough to know I should step in and settle confusion. I was still functioning under the assumption that with my GPS location and info from the app they should know I had arrived.
I told her I had a mobile order, and clarified that I thought I was supposed to wait by the sign as told by the app. She explained that mobile orders have to check in. To her credit, it was busy, she was rushed, and I was cranky and she still tried to be polite.
But Zaxby’s, please update your app. Change your instructions or keep up with the technology you ask for, because there is no reason for me let you use my location now and there is frankly no reason to use your app for me until it’s updated, which is a shame, since I like your food.
By SINALOA.ES.MIO 4EE1316EE
Money is way too tight to have an app that NEVER has any specials. I cannot even order ahead of time unless I register a card?? I love your chicken.... but this app is for the birds.
What’s the point of this? 3/5
Correct me if I’m wrong but, I thought that the whole point to the “order ahead” thing meant that your order would be ready to pick up as soon as you get there, as long as you arrive at or before the given time? Also, why can’t customers pick up their order in the drive thru??? Why make people come inside??? I get that the app is new to the chain, however this is certainly NOT a new concept. Get it together if you expect for this to bring in more business.
Level Up Network 1/5
By JTC ALLGSC
Because I am/was a user of another Level Up app I can’t sign up via Facebook, required to use same log in credentials for Zax and get an error.
Great app 5/5
Love the app makes ordering easy!
Bad app 1/5
Always have an issue with this app. Won’t use it again.
App malfunction 1/5
By Frustrared mom
This app constantly tells me that I have items in the cart that are not on the menu when I couldn’t have added them to my purchase if they aren’t from the menu. This particularly happens with the kids meals.
Inelegant design 1/5
By Mr Mxyzpdlk
All I wanted was to look at the calories on your menu, but I can’t see anything unless I sign up/in. This is atrocious design, and a poor marketing decision on your part.
By e-dub swagwalk
Yeah that’s rights
Love this app 5/5
By justin loves zaxbys
Makes ordering and pick up so convenient it’s little or no wait
Pretty Good 4/5
I enjoy ordering ahead of time but I wish you could pick up in the drive thru
Great chicken! 4/5
Love Zaxby’s! The chicken is the best fast food I’ve had. The only thing wrong with the app is you can’t order from different menus at the same time. I wanted extra sauce for my onion rings, had to purchase at pickup.
No special orders 1/5
No way to request special orders...err
App to Restaurant didn’t work 2/5
I downloaded the app and was able to easily order and customize what I wanted. The app told me my food would be ready in 10 minutes, so I headed to the restaurant. In the drive through, the employee confirmed there was a mobile order under my name and asked me to list the items to ensure we had the correct order. When we arrived at the window, she handed us a bag with a partially correct order. We told her about the mixup and she said it would be corrected. She came back in a minute with another order, but it still wasn’t correct. Using the app caused so much confusion. I deleted the app and will not use it again.
It would be nice if the employees acknowledged me 1/5
I saw my order ready behind the counter, but the cashier just gathered it up and went back to taking new orders. I wasn’t even acknowledged.
Blank stares from employees with mobile order 1/5
I guess I’m an eternal optimist, but I thought “oh well, just because all these other people had issues with mobile orders on the app doesn’t mean I will.” I was sadly mistaken. I placed an order via the app, arrived at the restaurant, came inside and sat down. I watched as a couple walked in, placed their order with the cashier, and then received their food before my order was called. Annoyed, I walked up to the counter and asked the status of my mobile order. The cashier had no idea Zaxby’s even had an app, let alone if an order was pending. She turned and asked the kitchen manager(?). The manager kept asking if I had a “confirmation number”, which is not displayed on the app screen. Then another member of the kitchen staff walked around to the other side of the kitchen and found that my order had been displayed on a different kitchen screen for 11 minutes, unnoticed. I finally got my food made after all this. Terrible experience. I likely will not use the app again for a long time, if ever.
Don’t waste your time. 1/5
By DJ P-KNoW
I’ve used the app 5 times. Every time I show up to pick the food up, I still end up waiting... it’s as if they wait till you show up to prepare the order. Several Other customers come in after I do and STILL get their food first! I often even have to mention I’m waiting for my order more than once. The final straw was the last time! Ordered at 502pm. Went to pick it up at 513pm, didn’t get my order until 531pm.... at least 5 other people came in after me an all got their food before me. Even another online order... screw this app! I don’t need this type of negativity in my life!
Great except lack of options 4/5
Great app except doesn’t remember most recent order - reverts to initial order which is obsolete. Would love the ability to add a comment for customized order. I always add blackening seasoning to my zalad but app won’t allow any options. Otherwise is a simple and useful app.
App is crap 1/5
Set up all my info, then tap begin order nothing happens
No Apple Pay or Deals 1/5
Yo, pls don’t ever ask to manually enter in my credit card info when I’ve already done that...with this thing called Apple Pay. If McDonald’s can figure that out I have at least those expectations for you. Also where are the deals?! Every other mobile app except this one has deals. Sorry, but Chick-fil-A is kicking your butt with their app.
Zaxbys is always delicious and reliable. Love the app!
Not the best app 2/5
There isn’t enough options to edit what you want or to write a note if you need to make an adjustment