• Category: Food & Drink
  • Release Date:
  • Current Version: 8.0.4
  • Adult Rating: 4+
  • Developer: Zaxby's Franchising, LLC
  • Compatibility: Android
  • Links: Google Play Store
108,026 Ratings
$ 0

Zaxby's App

Craving Zaxby’s indescribably good® food? We’ve got the app to give your taste buds what they demand — fast. The NEW Zax Rewardz program puts all the Chicken Fingerz™, wings, sandwiches, Zalads®, and crinkle fries your hungry heart desires right at your fingertips. Just select your favorite local Zaxby's location or your preferred delivery service, place your order with a few clicks, and start earning points to redeem for exclusive rewards. Each dollar you spend earns 10 points towards your Flavor Bank. You'll be on your way to delicious rewards in no time! Our NEW loyalty app makes enjoying Zaxby’s incredibly cravelicious™ food fast and easy. Ain’t technology delicious? Flavorful features include: ● NEW: Earn all the points! View and select the rewards you want to redeem from the Rewardz Catalog. Pro tip: Save up your points for something extra special later. ● NEW: Get Zaxby's delivered! Select your go-to delivery service in the app to have your cravings delivered straight to your door. ● Skip the wait! Place your order to grab in-store or choose curbside pickup — we’ll have it ready when you arrive. ● Order in a snap! Create a Zax Rewardz account, and we’ll save your favorite orders and store locations for next time. ● Use gift cards! Whether you want to digitize a physical gift card or send an e-gift card to your best palz, you can do it all in our NEW app. ● Feeding a crowd? Our platters and catering options have you covered!

Zaxby's app screenshots

Zaxby's app reviews

  • Very lacking salad 1/5

    By antilies
    Went to pick up 2 cobb salads tonight. The salad was almost less than half of what we normally get in a serving, with no cheese and lacking in lettuce. I have pictures. It is not worth the $9:59 charged.
  • Will NOT let you redeem rewards. 1/5

    By wbs1129
    The entire system is TERRIBLE. I waited in line forever to redeem my Zack Snak reward only to be told at the window that I need to place a mobile order and drive back around and wait AGAIN. The app won’t even let me place the order!! Terrible terrible system and so much wasted time.
  • Gas 5/5

    By CptBenjamin.III
    It’s gas
  • Drink options? 4/5

    By tayb_2082
    Where did the decide in store option go for the drinks? There are so many more than what is actually listed in the app and the option went away when I updated 👎🏼
  • Can’t reset password 1/5

    By JEC247
    Logged out automatically for whatever reason and now I can’t get back into my account and I don’t see a link anywhere to reset the password. Why make it so hard to buy from you??
  • First experience and last experience. 1/5

    By simmojb
    I downloaded the app to order ahead, placed the order, clicked on “get directions,” and ended up at a store that was totally different than the one I placed my order for. And when I went in to the help section to tell Zaxby’s about the problem, there either isn’t a way to contact them or it is so expertly hidden that it would take a magician, a PhD, and a Seal Team to find it. So I went from frustrated and annoyed to outright angry. So I’m going to dispute the charge for my order (since “let us help” means “let us watch you accomplish nothing”) and just deleted the app. Never again. And it’ll be a while before I go back to a Zaxby’s at all after this.
  • Okay app 3/5

    By JhasMommy
    The app is okay. They don’t give you the option to have your food fried hard. I also signed up and I never received my Big Zax Snak reward. Overall the app is fine.
  • Never works 1/5

    By Boo boo boo boob
    Every single time I’ve tried using this app it never works. Ever!
  • Freestyle 1/5

    By byoders
    One star until freestyle option is added back to ordering process
  • Very Functional 5/5

    By CoriLFul
    The new app is very pleasant on the eyes, the fonts and size of are cute. Ordering is much easier especially with customization of orders, along with add-ons. I also find myself ordering delivery from the actual app for Zaxby’s rather than DoorDash. Nice update
  • Waste of time 1/5

    By JMack731
    Rewards don’t work. The free coupon does not work.
  • Love the app when I can get into it! 1/5

    By HelpGACustomer
    I downloaded the new app and updated as suggested. I used it several times to place carry out orders. iOS was updated and now I can’t get into the app since I don’t remember my password. Have been all over the app and the website trying to get a link to recover my acct (has a gift card on it) and there is none. Hopefully tech support will see this and help.
  • Lost Password & Out of Luck 1/5

    By JayPerfect87
    App can’t save username and password. When generating the lost password link, a different phone number is associated with my account and it refuses to email me the code to reset. I’ve checked spam and junk folders.
  • TERRIBLE 1/5

    By MiamiJax
    Unreliable. Downloaded the app to get a free Big Zax Snak - tried to redeem in store, only to get “oh no!” message about timeout. Never was able to use it successfully. Deleting app.
  • iPad 3/5

    By Suthrntrvlr
    Shows small app in center of screen and not full screen like web version. Disappointing.
  • Horizontal Sliders??? 3/5

    By MikeInOcala
    A little counterintuitive overall, but the use of horizontal sliders is horrific and makes one handed use next to impossible. Also, forcing payment through Apple Pay only will definitely lose you come customers.
  • As Usual 1/5

    By marvel goose
    Normally it only shows date and how much you pay. Today it sold zilch. I always use Last Pass to practice safe hex : app does not interface. Any location that can’t interface with LastPass reveals poor thinking. The menu is just a long scroll with few details. Luckily my wife knew what she wanted. I wouldn’t order at all because Zaxby’s ordering is fraught, rarely right, and complaints do zilch. If you really love Zaxby’s, go in person.
  • Why have the app 1/5

    By Ktaurus510
    The app is useless. It doesn’t recognize your password and won’t send the code to reset.
  • Basic account features missing. 1/5

    By Blarf76
    Why is there no freaking way to reset my forgotten password?
  • Not enough info 1/5

    By whome562380
    App does not tell you how many wings or fingers on a platter. Needs to include so you know how many to feed a crowd
  • Broken. 1/5

    By IvanVlz
    I downloaded the app for the free Zax snack promo and not only did it not work/time out/ or say something went wrong, even the workers at Zaxbys couldnt figure it out! Your app is broken and y’all owe me a Zax Snak 😡
  • Horrible!! 1/5

    By clarioncall
    I’m amazed at how “in-intuitive” some apps are. This is incredibly horrible.
  • Lost Reward Points 1/5

    By KJfiregirl
    When the app updated, it lost all my account information and my phone number was incorrect. After I changed the password all my points/rewards were lost. Please help to restore correctly
  • Love chicken 5/5

    By Edgewoodj
    I love Zaxbys chicken! Whether it’s just the strips or on the salad! Employees are always nice!
  • Pay at store through app. 3/5

    By Medic35g
    The old style app used to let you pay using a QR code within the app at the store. It was super convenient for loading gift cards onto and not having to keep the card with me. This one you can’t. You either have to pay in advance and hope there’s no traffic so your food isn’t cold or you have to keep the physical card on you. The old app also used to let you “decided at store” for drinks when ordering food in advance. This one won’t let you. You only get 14 choices. Y’all have Coke Freestyle. Why wouldn’t this still be an option. These were two things I used often. Fix these and it’ll be a 5 start app for me again.
  • Not letting me digan in 1/5

    By 𝚑𝚐𝚐
    I’ve been trying to make a accounts it say’s everything is right except the password I tried everything literally i also meet the requirements but it still wouldn’t let me sign in can you please fix this I luv myself some zaxbys I would like to order ahead of time please fix this
  • No Apple Keychain integration 3/5

    By Bob Scaggs
    Sad that you wouldn’t integrate keychain for password storage especially so when you upgraded the password complexity rule. Ret of the app is ok so far but I also wouldn’t ask customers to rate the app on their first usage.
  • New app 5/5

    By Wolfpacksa
    Like this new app.
  • Don’t know why I have to download the app to see the MENU 1/5

    By Andie0123
    Tried to go to the Zaxby’s menu online and I get a screen saying I have to download the app. I can’t get out of it and it’s very stupid. Awful website and awful app.
  • Add a place for order status 3/5

    By Sean5446
    Add a place for current order status. I placed my order and my card was charged and now I have no idea whats happening. The store here in Fort Myers, FL randomly closes without notice so hope my food is delivered. I don’t like being left to guess… look at the Papa John Pizza app for ideas!
  • Always waits until the checkout to say they don’t have food 1/5

    By spideyoyo
    This app always waits until checkout to let you know that they are out of whatever you would like to order. This is a very frustrating problem.
  • 100% 5/5

    By Cher.231
  • It’s actually pretty dope and more reliable than DoorDash for Delivery 5/5

    By Rocco Versace
    Using the app to order delivery has been such a good experience. We used to DoorDash from Zaxby’s quite a bit.. (We have a big family, 5 kids between the ages of 10 to 1) DoorDash was always unreliable and even though we always tip above the suggested tip ($10+ on average), items were always missing, incorrect. So we decided to try directly from Zaxby’s. Let me tell you, I simply throw a respectful comment in there asking if they can verify sauces are correct, and so far it’s a 100% win rate. Food has been higher quality and arrives while it’s still hot! Not lukewarm. 10/10. We were probably satisfied with DoorDash 20-30% of the time, but now it’s 100%. Keep it up Zaxby’s. P.S. The free Sunday delivery is dope. Promotions always available.
  • Good update 5/5

    By Black Whale
    Looks fresh. Credit card add feature took about 4 loads to come in but it is clean and easy to use overall
  • Smooth Ordering 5/5

    By Pounderwolfe
    Don’t worry about what you want to get, with this app everything flows all the way through the selections leaving you with no more questions. It’s perfect. Start at the top-follow it through.
  • Horrible app and UI 1/5

    By chick-fil-a #1
    This app is horrible..
  • Very nice UI 5/5

    By wileymikey11
    Easy to function. No bugs I can tell of
  • First time user 5/5

    By Rdgular Zaxby's customet
    I used the Zaxby’s app the first time today. All went as expected; there were no issues ordering or picking up my food. Waiting to see how any rewards might be handled.
  • No Rewards 1/5

    By U R Col
    This app is terrible. The “rewards” don’t work and they never give you anything. Every time I try to use it it says “your time has expired to use this reward.” 10/10 do not get this app and do not eat at Zaxby’s.
  • Not loving it so far 3/5

    By Kidzrme
    Had to load my card info 3 times before it would accept. Should be able to check and edit cards from your profile and not have to go thru the checkout process just to enter credit card info
  • Excellent app! 5/5

    By Adam Harper
  • Meh 3/5

    By 528:6
    I never even got my big Zac snacks meal
  • Worst fast food app on the planet 1/5

    By ryanY79
    Doesn’t save your login information. Doesn’t send an email to you when you need your “code” to reset your password. Updates all the time and deletes your information every single time. Absolutely atrocious technology for the year 2022.
  • P solid 5/5

    By McCorndogington
    I definitely eat at zaxbys more than I should. This makes is easier to do it. This update will be my downfall
  • App doesn't work right 1/5

    By SomeKindOfGinger
    I get emails about promo rewards tied to certain days but the rewards don't show up. Can't order extra seasoning on fries when ordered as a side but can if they're in a combo. I see no point to using the app if rewards don't work right and ordering is worse than not using the app.
  • Rewards promotion is a lie 1/5

    By msjm421
    I only downloaded this app because they promote a free meal, the Big Zax Snak, for creating an account. Well, i created the account and no redeemable offer. Dont bother. I hate getting scammed.
  • App Usage 5/5

    By T, 32563
    The Zaxby’s app is very user friendly! Some are slow moving, but not Zaxby’s! Also excited for Reward program!!
  • Awesome 5/5

    By King Glenn
  • A little confusing and busy to get around. 3/5

    By gbrldz
    This new update is a little too busy and confusing to get around. Had issues repeatedly logging in and having to enter a new password. Not exactly streamlined however, ordering items is ok.