Love using Zelle!!!! Best App Ever!!!!
Love it! 5/5
Easy and usefully useful!
Was told I can’t use the app anymore 1/5
After using zelle for months I lost my debit card and went to log in so I can update it, it says it sent me an verification code that i didn’t get so I call customer service and they tell me “oh well you’ll have to just stop using the app” WHAT?! So because the code won’t go through I can just no longer use the app🤦🏼♀️ great customer service really guys good job guys. I’ll be using a different app from now on obviously.
Love it 5/5
Slick, easy to use, and makes owing friends $$ easy.
The convenience is unexplainable. LOVE IT❤️... thank you for coming up with this amazing app. The best app yet
Limited capabilities 3/5
Very slow app. Also, there is a $500 limit. I have to wait until the next day in order to complete the second half of my transaction. Why the limitation?
Low Budget 1/5
This app and its customer service is extremely low budget. They have inexperienced tech support and computer systems. The app itself is trash.
Don’t ever get a new phone... 1/5
This app was great. However, I got a new phone which means you have to get a hard reset. This involves calling customer service, talking to their first line of defense and waiting on hold (a total of about 5 minutes). Next, they transfer you to their “second tier support,” which means more hold time... the next step, and you won’t believe this... is they tell you to delete your app, wait an hour, then reinstall the app, but make sure your WiFi is turned off, then sign up, creating a new account. So two hours later, after following all of the steps perfectly, it didn’t work. I called customer service and she rudely told me that I must’ve done it incorrectly... she couldn’t offer any other help other than having me repeat this entire process... all of this because I got a new phone and their authentication only works with the phone you initially signed up with. Zelle, how are you the only service that forces you to jump through so many hoops. All of my other accounts, I just signed back in... fix your crappy app!
App UI 1/5
The user interface of Zelle is absolutely atrocious. Being someone who does not bank with a gigantic corporation I was left to figure out how to use this app with no instruction. Not everyone banks with Bank Of America. Please fix.
Love it 5/5
Zelle is awesome. Money goes right into my account. Quick & simple.
Secure service 5/5
I’ve used this to send funds to friends, family and business associates. This is very quick and totally secure
By John Lobel
I was using this app every month to send money and receive money until suddenly Zelle discontinued depositing money in to my bank account. I called Zelle and they informed me that my account was terminated irreversibly and that they could not give me an explanation why. I almost missed a time sensitive payment that I needed to make. Awful customer service please be aware.
By maddi gonzalo
I hate this app it wouldn’t let me link my bank account!!!
Don’t Send Money To Anyone 1/5
My first time using this service I sent money for security deposit for an event the person stole my money and Zelle nor my bank will do anything about it. Please beware use Venmo Instead
Login loading takes so long 3/5
It literally takes me anywhere from 3-10 minutes just to login! Great money transfer but loading is trash.
Just a tool for scammers 1/5
Don’t use this app for anything other than sending money to people you know personally. Zelle offers NO customer support for fraudulent transactions. I’m never using it again
Don’t rely on this! 1/5
By Niko Dunk
The big banks messed this up. So much potential, squandered.
Day 1 - We started to pay our utilities through this and I made requests from my room mates. Hey maybe the big banks actually came up with something usable!
Day 2 - After 2 requests the app blocked the account and said it couldn’t verify my identity. It said to call a number. I called it and they said I needed to call loss prevention. This has a 2h hold period or I could request a callback in 1-2 business days. So now we don’t know if and when we’ll get this account back, and need to find another way to settle our utility bill.
Day 3 - switched back to ACH transfers and Venmo.
What is the point of a payment solution if it blocks payments at random?
Se puede usar Zelle en cualquier parte del mundo?
Unable to even sign up 1/5
Useless crap. Tried to sign up with 5 different cards, none worked. Nothing but error messages. Even called customer service, just as useless. At the next sign up attempt my account gets locked „for security reasons“. Pro tip: take your time and nerves elsewhere.
Its good 5/5
Its easy and doesn't cost to transfer money to people
By hgtb m
System is always down and never lets me complete activities or log in!!
Sending money in an emergency 5/5
This an awesome way to send money in an emergency glad I have this ap
I can’t do nothing in the app I can’t receive or send I called 4 times I’m they don’t know what to do
Cost me $3,500.00. 1/5
I received an email notification from Zelle notifying me that I had funds being transferred. I then registered and called Zelle’s customer service to confirm registration. The representative advised that the funds would be transferred within three business days. After seven business days and 45 minutes on the phone with customer service, they are telling me that the funds will not be transferred. BEWARE
Using Zelle is always so fast and convenient!! Love it
The worst app ever 1/5
By shaker natour
Zelle is the worst app ever invented they will steal your money or use your money to make money they have people that barley speak English I hope they go outa of business they ripped me off I don’t recommend this app at all it will be your worst decision you ever made if you download it
Not good 1/5
I try to log in put my phone number and never send me back the verification code I try 10 times
Poor customer service 1/5
Honestly hate this app now when I change my debit card number I swear it’s the hardest thing for them I called them and everything gave info about me that no one knows and claims I’m not who I claim to be I’ve been locked out of my account a couple times already
without solution 1/5
I used this application for a while but when I changed my telephone company it did not work and you could not help me, I called several times and they made me do the same and nothing that solves the problem I am very upset and of course I will not recommend this service
If I could give this company 0 stars I would! Terrible experience! I tried to receive money for a gift certificate one of my clients purchased. I was having issues with my account. I contacted customer service and was on hold for 28mins. After speaking with the representative, I was told there was additional verification needed and to uninstall the app, wait 5 mins and reattempt. I did exactly THIS and without success I received the same error. So, I called customer service back. This time I spoke with a very unpleasant representative. Her tone was of annoyance and when she said the issue might be with my cell carrier. I followed with “its US cellular!?” She *sighed loudly*!followed by an “Oh my god” *eye roll* My response was “excuse me?” Customer service lady hangs up the phone on me!! Waohhooo- completely shocked. I did call back and was actually hung up on AGAIN, by I believe the same representative. My third call I spoke with a man and informed him of my previous call and asked that it be reviewed by management. At this time he then tells me I am completely locked out of my account. (Not sure how if I was never even able to create one) Zelle- if this is how you let treat your customers, I will never do business with you again. I also informed my client of your poor business practices and the way your representative treats customers. I also will be making a formal complaint with the BBB and any other governing agencies. My case no. 5677161
Hope in the future you take better care of your customers.
One and only time Zelle customer
Incomplete log in attempts 3/5
For whatever reason, it takes several tries and well over 10 minutes to sign in. When I’m finally in, I have to make three or four attempts to send money. What’s wrong with your service?
Not eligible and terrible customer service 1/5
I was sent money on Zelle I am unable to redeem the money. Because they claim I am ineligible And Unable to provide information as to why except to tell me that the app says I am not. They then told me to go open up a bank account with one of the banks that they’re associated with. It took me four days to be able to talk to somebody on the phone then after I received on the phone I was transferred a total of 11 times hung up on informed that they were not able to help me informed me that they were going onto break soon just put me into Q it was a call that lasted over 45 minutes with me repeating the same information and getting zero assistance until I finally got to the last person And was told that I was on eligible after an 11 minute conversation every ounce of experience I had with this application lead me to believe that they are quite unreliable
WORST CUSTOMER SUPPORT EVER 1/5
this app wouldn't work with EITHER of my backs after multiple tries.
Unable to receive money the traditional way 1/5
The app has poor design. Basically if you don’t provide your debit card (which I don’t have anyways - ATM card is a thing!), the app is clueless to provide further help as to how you can receive your money. What about asking for bank account number and routing number? I’m amazed that a supposedly money receiving app don’t have this basic option! What a shame!
People will RIP YOU OFF on this app and zelle does NOTHING to help get your money back. Do not use your bank account with this app. Use something that offers protection. Terrible customer service.
Newbie Error cost irreversible $40 charge 1/5
Tried out the app by sending $10 to a friend then accidentally cancelled a $10 charge sent to my friend. Immediately called my bank, they couldn’t help and Zelle will not reverse the $30 stop payment “accident” I made. Terrible customer service and no help! Will never use again! Deleted, next.
Zelle app 5/5
It’s an easy way to send cash to family, friends, and some businesses,
Doesn’t work with credit unions 1/5
Handcuffed into using this app. Hours on call. Can’t even get my money back out without a separate call to U.S. bank who forces us to use it.
By fuc zelle
Can’t send instant money
Where’s my money? 1/5
I’ve been requesting money, I see the transfer payments, but my bank never receives money. I need help and I need my refund back! I need to talk to a supervisor! Nothing is going to my bank account!!!
Great idea 5/5
A very easy way to send money to friends and family.
Couldn’t even register 1/5
I tried multiple times to make an account and it told me “error please contact customer service” so I proceeded to call the support number and waited 20 minutes to talk to a women who told me she couldn’t help me and would transfer me to someone who could then I waited a full hour on hold to finally talk to someone who made me answer 10 multiple choice questions to verify my identity and told me to try to register again in 20 minutes after I restart my phone so I waited 30 minutes to be sure restarted my phone went through the account process only to be locked out of the app and given to option to call customer service to resolve the issue...
Amazing service! 5/5
I am so happy and impressed about how easy and secure it is to send money.
Thank you so much!
Increased amount 5/5
By donkey den den
I’m glad Zelle let me send the increased amount of 500$
Zelle apps 5/5
Very practical and reliable. No service charge and fast delivery.
First time user 5/5
So far so gd...quick n quite convenient.
Happy Zelle user 4/5
Finally, an app that lives up to its promises!! It’s simple and efficient......... and no hidden charges
Just use Venmo 1/5
This app is atrociously inconvenient to navigate and has one of the worst setup processes of any app I’ve ever used