By OMG Yeti
I'm guessing my bank isn't compatible, but whenever I try to enter my info to receive money it tells me it failed and to call Zelle without giving me a link to call them or a phone number to call. This is a mobile app, and looking this information up on my mobile browser is too much of a hassle compared to just using a different money app that doesn't have this issue. Hopefully they'll correct this at some point. 🤷🏻♂️
Great app and everything, I pay my rent through the app, but I can’t use with my family and friends from Puerto Rico. The 939 area code says it’s an invalid number.
Very convenient 5/5
Simple and convenient way to send money without having to travel to a bank or ATM. No need to write a check, send via mail, or waste time traveling to meet someone to exchange cash. Love that there are no fees associated with the money transfer as with most ATM’s not associated with your banking institution.
Having some problems 1/5
I’ve never really had a problem with this app and all of a sudden this past week I have not been able to pay my rent because I’m over my limit the only person I pay with this app is my landlord once a month so this week I have not sent any money let alone went over my weekly limit
Was perfect now trash. 1/5
I kept trying to log into the app it didn’t work. Called customer service and they told me I could never use the app again because I am not with a “partner” bank. Biggest loud of crap ever.
Hi potential Zelle users,
I have been using Zelle for a year or so, but it has largely remained dormant due to inactivity. Recently, it came to my attention that my account was hacked and money was being stolen. Zelle contact support deemed unhelpful in the matter and only after repeated automated calls and emails was I able to successfully deactivate my account. The customer service representative I did talk to was very unsympathetic and didn’t even seem to care that fraudulent activity had occurred. Overall, not impressed and will never be using Zelle or any other app affiliated with Zelle again.
Super Easy 5/5
I love this app. It’s a great way to get money to and from someone. It’s cool for your business or family far away. Greatness
Don’t trust them! 1/5
This app is a joke. I was never able to login after I registered. I was still able to receive the money so it wasn’t an issue. I tried to call and explain what was going on after a few months, and was basically given a bs excuse. But whatever, as long as I received the money, I was fine. Well since calling, I have never received another money transfer since. Called again and after a long hold, and trying a bunch of different things, I was told I’m no longer eligible to use the app. My boyfriend’s money that he tried to transfer me is in limbo. DO NOT DOWNLOAD THIS APP!
Easy to begin, hard to get rid of 2/5
I only downloaded Zelle because I was paying someone who didn’t have Paypal or literally anything else. I’ve never heard of Zelle. I was so skeptical of it but I went ahead and made an account. After I was done I decided that because it’s not really accepted on any of the sites I use I would just delete. ***most important part of review next**** YOU CANT DELETE YOUR CARD INFORMATION ON YOUR OWN! You have to replace it with another card OR call customer service so they can do it. So you wait forever on the line and then someone clicking in and out asks you questions and makes it way harder than it needs to be to delete your account. I shouldn’t have to jump through hoops to remove MY card from an app.
Horrible, tried it once, looking forward to deleting this app ASAP! 0 stars , not even close to forming a star. Funny that you can’t even rate them 0 but forced to click on one. Just keep scrolling when looking for an app that deals with transferring money. This shouldn’t even be in the description part “ fast and easy” because it doesn’t work. Sorry piece of work these workers created.
Great service 5/5
By Ink Spots Printing
Great fast reliable service
Do not use Zelle, no fraud protection. 1/5
Do not use this, especially if it is for a transaction for a concert ticket or something else where you are expecting something in return, there is no fraudulent protection against scammed transactions. I do not recommend using.
Great money mover 5/5
This is a perfect system to send and receive money straight from my bank account
This app is the worst for $ 2/5
I literally can’t adjust any of my account information such as email. No option for linking multiple emails so that all automatic deposits process. Idk what it looks like for other banks but the functionality with PNC is definitely not user friendly. Will be deleting.
Update: Cannot remove stored phone numbers or email address.
useless app and service did not work with my bank
By Team Dooley
Not letting request or send money nor will it allow me to add a debit card
Network failure 1/5
By no car so have to ubereats
I do not trust, after entering all of my bank information and signing into chase bank it started over and will not let me sign in or able to remove info. Keep getting network error try again. I tried several different WiFi locations and it’s not the signal
Stupid stupid app 1/5
After linking my account and getting set up. I was asked to verify my contact number with a text. After hitting submit I was locked out for two many attempts. No one was able to help me and I had to wait 24 hours to be able to send the money. There really needs to be a balance between security and consumer friendliness. There should have been someone who could have verified my number and reset my account.
Zelle is the bomb 5/5
By El loco 74
Live this app. It’s easy to use and I like the fact that is recommended by my bank.
Great System!! 5/5
Love how easy it is to send money last minute.
Search function is weak 3/5
Search by name doesn’t seem to work. Search by number pretends to work, but doesn’t display the name of the Zelle account. So when it ask’s, “Are you sure”, I am not 100% confident that it is the correct Zelle account. Just makes me nervous and can be improved.
No checks neeed 5/5
Works great for paying sitter
Quick and easy 5/5
Great form of payment. Quick and easy.
Very frustrating 1/5
By a mayhew
Ugh!! Have spent a week trying to use the Zelle app. Spoken to so many people and a week later they still haven’t fixed the problem. I was told it was my fault by a rude 2nd level support team member. Overall the customer support has been helpful. But there is a lack of tracking my issue. I have had to repeat the same information a dozen times with no resolve or way to use the app.
Worst App Ever 1/5
IF / when your FI sends a debit card - which we know happens often right!?!? Guess what - you cant update the DC info through the app. Worse, when you call Zelle Support it takes forever to play their maze game to speak to a human . . There’s more!!
Then they inform you that to update the debit card info they have to remove that card from their system! Instruct you to remove the app from your phone. Then restart your phone. Then reload the app, sign up again . . Of course you’ve now lost all history. They know that because the rep politely instructs you to find previous Zelle info all you have to do is search your FI records for “Zelle”!?!
You can’t make that up! What a load of crap. You’d have to work hard to design an all with a worse workflow.
Utter garbage 1/5
By Michael Robert Dolgon
The fact that most of the big banks are partnered up with this “service” should tell you all you need to know already. Stay far, far away from this one, folks. Good luck getting a customer service response from an *actual* human being, not a bot, and who speaks English fluently. More likely you’ll wind up getting either a bot or someone getting paid slave wages in a massively overcrowded “customer service representative” center in whatever third world nation Zelle & their financiers are currently exploiting and offshoring jobs to.
Many better choices than this. Heck, Venmo/Paypal/Cash App are three I can think of off the top of my head and those also aren’t merely restricted to a direct ETF transfer from your bank account, which has the likelihood to go wrong SO many ways.
Excelente ZellePay 5/5
Excelente app, muchas validaciones de seguridad y transfiere dinero en segundos sin cobrar comisiones.
Money doesn’t always end up where it’s supposed to and there doesn’t seem to be any way to get it back. A friend sent me a payment for $426 and it was supposedly hacked and went to a PayPal account instead of my bank account. The hackers moved the money into another PayPal account immediately. Zelle apparently has passed the responsibility to PayPal and my money is nowhere to be found.
When I called Zelle, the support person from Zelle said his friend lost $150 the same way. The banks won’t even step in and help get your money back!!! All banks should cease using Zelle! Or if the banks continue to offer Zelle on their sites, they need to be ready to pay up if the money disappears!
Best money transfer app 5/5
Backed by the big banks. Very fast, easy to use. Very secure.
Same day transfers 5/5
Money goes through same day instead of 3 to 5 days like other apps
Excelente app lo mejor para enviar dinero. 5/5
Gran aplicación no he visto nada igual para enviar dinero ojalá allá para muchos países más.
Worst App 1/5
This is the most unuser friendly all I’ve ever used you can’t even click on past reactions to use that persons contact in the future. Can only send 500 a month too which is ridiculous
Love Zelle 4/5
Absolutely love the concept of Zelle, however you cannot send over $500. Also, please attempt to add multiple account feature!
I love this app, it’s very convenient, quick and effective.
If you have a bank account and the person you need to give money to has a bank account this app is awesome you shouldn’t have to pay a fee for a little bit of convenience
Zelle Customer Support NO HELP 1/5
While trying to set up a new Zelle account with a credit union that does work with Zelle (my fiancé has had the same credit union linked with his Zelle app for years) I am running into an app problem. I can not get past the screen where I enter in debit card information. A pinwheel swirls and then it stays on the same page as if nothing happened.
More than five calls into Zelle support and it was decided that the app simply doesn’t work for me and once a rep even said I need to switch banks to one that is bigger and supported!! It is clearly some sort of bug or error in the app that has not happened since it’s a credit union that is not that popular and probably doesn’t link often with Zelle.
Not one service rep person has reached out to me telling me they would tell their app team or bug workers to fix the problem, they all said it stumped them and that it simply wouldn’t work for me.
Obviously the app works great for people that have it, I just wish the customer support was more helpful and understanding and not just reading off a script. This seems like a new bug or error with my specific credit union that is not being handled properly.
Terrible tech support 1/5
Nobody was able to tell me why I could not setup an account with the standalone app. Too bad, I would have referred lots of people...
This app rarely works as it should. It never can send money when I attempt to use it. I always have to use another app to send funds. Now it says I have to update to the latest update but it won’t even update. I’m less than impressed.
Stick to Venmo and PayPal 1/5
The absolute worst customer service I have ever experienced. Three times I have used Zella, and three times I have had issues, which have always resulted in horrendous and tedious customer service.
Money is available immediately. No waiting for days like Venmo.
By aging beautifully
Enjoy because goes straight into your account and you don’t have to pay fee and making all my friends get Zelle love it I deleted my cash once I started using Zelle 😀
Used it almost daily 5/5
Fast and easy way to send money without going tot he bank!
Love it 5/5
By Mrs. Noonan
This is the best ever especially when u need or send $$ free to send and receive
I love using this app. Doesn’t cost either party and sometimes it arrives instantly if not overnight.
I LOVE ZELLE!! 5/5
By mel b 18
I LOVE Zelle! I hope everyone downloads it to make life so much more convenient for all of us!
Super Security 5/5
By the Big "D" from FL
I have used Pay Pal in the past but I will only use Zelle from now on. Pay Pal has had security issues so why take a chance. I am tickled with Zella’a security & will recommend it to my friends.
SLICED BREAD 🥰 5/5
This is the BEST thing since sliced bread. Thank you Thank you Thank you 😊
By Evan Langdo
Got money scammed out of me and there’s no buyer protection
Amazing and easy 5/5
Easy and fast way to send money. I love this app so much