Best Company Ever! 5/5
I cannot explain what an amazing experience I’ve had with this company! They have the best staff that very quickly helped me each time
I’ve called. The app is extremely easy to use and the cars are honestly pretty nice, not to mention how economic it is. I have no complaints and can not recommend it enough.
The app is deceiving 1/5
Prices shown on the main reservation page is not what they will actually charge you. I am not talking about adding taxes. Just got to the main reservation page and notice that when you click on any car the rate changes on the new page. I’ve called and asked about this, because I was deceived, and they blamed it as a bug in the app. Zip car has been around for a while. How has this not been resolved. My only logical conclusion is they choose not to fix it.
Terrible company 1/5
I was a member for years but recently cancelled. They have terrible customer service and ended up charging me over 600 dollars in violation of their own contact for an issue with a car that I had no control over. On top of this, zipcar never returned my phone calls or emails for weeks at a time and only then after I called several times to complain about the lack of transparency and communication. They make it difficult to cancel things or appeal decisions, and make it difficult to know who to talk to in order to avoid responsibility for their own cars.
Do not get 1/5
Complete scam Bad company
Never disappointed 5/5
By Allyse E.
Never disappointed, personally believe Zipcar is a life saver compared to 2019 bus and gas prices you can’t beat it for commuters that can’t afford a monthly insurance and car payment, that only need to get from A to B. The cars are always super nice as well! Great job zipcar keep being you 😊
Really good helper 5/5
Easy to reserve and record my driving experience!!
Do not sign up. Not trustworthy 1/5
I signed up Zipcar few weeks ago. They were supposed to send me the card with 3-5 business days but I didn’t received any cards till 2 till weeks. They ve already charged my application fee and annual fee. I made several calls and they told me to send the new card twice and after 3 weeks, they made me compelled to close the account. Not trust worthy and I have received my money back yet😂
Zipcar bs rentals 1/5
By Amp bigavelli
Zipcar is the worst car rental company to go to they never have gas cards they don’t reimburse your money I’ve been in multiple cars where they blame things on me and I reported it I will never do business with zip car there always dirty and smell like smoke
So expensive 1/5
By Mariem Alqatan
Zipcar is an expensive car rental company specially for students , I hope there will be some offers for students
Terrible, impossible to cancel, billed for months for a cancelled subscription 1/5
Have been a member since the very beginning. Received an erroneous cancellation. Was quite mad about the fact, but whatever. There are alternatives
For past 6 months have been getting charged. Unable to cancel
Zipcar customer support rivals ATT bs.
Use at your own risk
The app is ok btw, maybe deserves 3 stars
Zipcar is such a great system! Driving only what you need and nothing more! Super flexible and super reliable, I have made several trips with Zipcar! It’s always a good option to have a Zipcar nearby in case of any emergency
Reliable and convenient 5/5
After a 4 year hiatus of not using zipcar due to owning my own, it’s nice to see Zipcar has remained as reliable and convenient as it was back before 2015 and their acquisition. Cars are always clean, the mobile app UI is much better, have had no major or minor issues.
Zipcar Has To Do Better 3/5
All the vehicle I get into is dirty(Pet Hair)
$60 late fee? 1/5
I’ve use the car on several occasions to get around and run errands as needed. Recently they have changed an option on their app. Before you would be able to extend the time 30 minutes for your current ride recently they took that feature off. And a result I was charged a late fee. Which I agree is very reasonable, but I don’t agree with the fact that the late fee is $60. Why would you charge a late fee that is more than the amount of time that the car was past due? It’s an outrageous amount and completely ridiculous as a result I will no longer be riding with zip car. Not to mention when I called zip card to resolve this issue the representative was extremely rude and pushy, what happened to “ The customer is always right”
Small Changes 5/5
Generally the vehicles are clean but the price being charged for severe body damaged luxury vehicles isn’t fair too your valuable customers who are renting luxury & getting too the vehicle too find that the cars damaged
Really need to do a better job 1/5
Horrible customer service. Gas cards rarely work
What happened to One-Way Zips?? 4/5
I love using Zipcar but REALLY wish you could bring back the one way Zips.
Great app. Super useful service 5/5
I love zipcar. The app is easy to use and the service itself is great. I moved to the city and had no where to park my car so i sold it. I started using Uber but that costs too much. My Uber driver told me about Zipcar and i haven’t looked back since. I saved so much money using a car when I need it and it’s also saving the environment.
Lol $50 late fee 1/5
By Slava skywalker
I was 20 minutes late on my return date to traffic - not going to continue my membership...
Ok app but need to warn users about last minute reservations 4/5
ZipCar used to be the best thing going til Avis purchased it. (We’ve been members since 2006/7, both in UK and US.) Now longer wait times for call in help and the staff doesn’t seem as well trained.
Urgent: There is a need to have an alert dispensed immediately to the current user if another user reserves that car for the time slot immediately following the current user’s planned return time. Otherwise the current user may have assumed he/she can extend the rental if needed, only to find at the lady minute it is not possible, then races to get the car back to the next user. Current user often will end up late. He/she gets a big fine, and the next user has to wait and is late. The only winner in such a scenario is ZipCar who collects the hefty fine. This needs to change. I’ve requested this for years. Failure to act may indicate that ZipCar is aware but does not want this lucrative practice to cease??
I've been walking around forever trying to find my reservation, but the app is ULTRA glitchy.
Good unless 2/5
The app does not allow updating of payment or driver’s license information from a smart phone. It also doesn’t warn you until you try to complete your next reservation that you won’t be able to complete it. This can leave you needing a car an unable to reserve one until you update from a computer. The app should give an alert asap and/or allow updating of such information from the app and failing to do this causes zipcar revenue loss as well as significant customer inconvenience. Other updates have been good such as reporting car issues.
Extremely poor customer service and cars 1/5
I am not at all satisfied with Zipcar’s customer service as well as cars. I am being charged late fees for something that’s not my fault.
Rip off - extortion 1/5
I have been trying to cancel the automatic renew, however because my credit card expired they won’t let me cancel until I give another credit card number, so they can charge me for another year before I can cancel, and of course they will not accept my request of reimbursement once I am charged.
It happened previously..... if I can’t cancel the automatic renew and they cannot charge me, if in the future If I try to activate the account again, they will try to charge me retroactively a year or two depending on how long the account has been idled, still they insist and taking extorting you for service never rendered, and there is no argument against it.... I know first hand, they want the money for service you did not want but you were not allowed to cancel, in the US it is totally acceptable this “legal” extortion, if anyone does it on the street the person is arrested, if someone hiding behind a corporation they te rewarded by extorting you.
The website does not allow you to access the membership area unless you give another credit card number, how ridiculous is it? If I do not want to give another card number I can’t do anything.
If you provide another card, they will charge you and never reimburse, they rather to bet on you succumbing to their extortion than doing the right thing, they may even try to threaten you via collection agency.
Best app 5/5
The best app and company to use
Essential App 4/5
Works great! A must have if you car share. Looks like they have worked thru the bugs in the app after the website transition. Only 4 1/2 stars because app only shows partial listing of available vehicles when searching to reserve. Also, would like to be able to do fuel reimbursements with app which can only be done at website as far as i know. Otherwise reliable, easy to navigate and functions well.
I can’t find a word for describe this app. 1/5
It’s the worst app I’ve ever used in my WHOLE LIFE. I registered this at like 1 minutes ago. And I accidentally close that page. And it won’t let me log in or register, don’t mention “reopen my account”. Like it’s a endless loop, you click reopen my account then it jumps to creat your account with a “reopen my account” button on the bottom. Literally WORST app I’ve ever used.
Happy for the expansion in Brooklyn! 5/5
I can now walk to my nearest pickup location.
By FATIMAH HM
Great easy comfortable but I hope they offer one next to my apartment spread
App issues 1/5
Some of the cars available on the website don’t show up on the app
By Sir. Roberto
I have one problem, how can the consumer get in touch with if they have an issue?
4 out of 5 💥 4/5
By Pet-free Driver
The convenience and many options is AMAZING.
The Zipsters who travel w/ DOGS is a complete fail. I get it, pets are family too. But the contract states NO PETS.
Imagine when I reserve a car to attend a formal event and the backseat is covered in DOG hair !
My options are to stop off at a gas station and pay to use the vac OR drive home, get a bedsheet or towel and cover the seat ! By now I’ve lost a 1/2 hour ! Is this OK ?
Your cleaning crew can’t always get to a dirty car in time. . . . unless it’s reported.
Zipsters who disregard the contract they sign, should have their contract CANCELLED !
Some parking lots have attendants, others have camera’s. So it is possible to weed OUT the offenders.
I reserve a car 2 - 3 times a month to visit w/ my 89yr old Mom. She needs a wheelchair, so I need to consider the car size when we do her errands.
She is also allergic to cats and dogs. So when I inspect the car before driving off, I need to consider cleanliness.
If a car is rented for a wedding or formal event. It’s so frustrating to take time to clean the car in a suit.
Or to find my passengers covered in DOG hair.
Thank you for the opportunity to share.
Overdraft fee 1/5
This I can say was the worst trip ever when I get the car the battery dies n the car completely locks me out wasted majority of my trip waiting to get a jump from a none commercial mechanic that was really weird...n then the time reservation was just horrible...I still need to get compensated for the battery the batter that was dead when I got the car..taking a big break from Zipcar n the prices for this thanksgiving week was a rip off!!! Thanks Zipcar
Good service 4/5
I love zip car its fast to reserve a car and easy to find the cars, what makes it hard it its own customers that rent the cars and don’t return them to there spot, at times they dont make sense in the way that they was able to pick it up but not able to park it where it was😡due to not being able to open the garage, also i think there service have gotten better i will give them a 5 star rating if they just get more cars to rent specially for holidays, they dont have as many mini vans in my area like they used to.
Price changes 1/5
Are the prices to rent a car on Christmas normally high? I was looking at a car I planned on renting weeks ago for Christmas but I wanted to be certain that it was worth the price, and now today I check up on the car and come to find out that the price is bumped $300 extra on the original price It was before. I’m confused.
Buggy- can’t even make a reservation 1/5
Absolute garbage. What a joke
Amazing !! The best car rental I over had
Lazy customer service 1/5
I send so many emails to them that I think they blocked me.
Zip car 5/5
Zip car is the best
Terrible customer service 1/5
By amanda routier
I was unable to unlock my car with my key card and I waited on hold for 10 minutes only to be hung up by customer service 30 seconds into my call. I had to call back again (waiting another 10minutes on hold) to get another rep on the phone who was able to help me. Zipcar loves to tack on hidden fees after every trip. What they say will only be $9 or $12 dollars for a hour trip will almost ALWAYS come out to $17 or $20. Car2go is a lot better and there are no hidden fees that they tack on at the end. What car2go says you will pay is exactly what you pay unlike Zipcar. I also have two Zipcar spots in my garage that have never had Zipcar’s parked in them. They are always empty and do nothing but take up parking spots because no one can park there. This company has been disappointing since I have joined and for what you pay you are better off using car2go or car-share if available. Good concept but terrible terrible terrible execution of service and product.
Do not depend on this shady company. 1/5
The government needs to regulate shady companies like zipcar. If you grow to depend on them while scrutinizing their horrible customer serveice, unethical practices, dirty cars, other horrible customers they will just ban you no questions asked. Get with it &the gig & use-you for all youre worth economy that will end your life on a moments notice. Only the govt can take away yiur right to drive YOUR car but this shady SF bro boy VC company gives no formal due-process & rips your life & needs for using their service out from under you leaving you stranded. Dont rely, depend on or use this company.
Love it 5/5
I LOVE Zipcar very easy to use and super efficient.
Unreliable Service 2/5
I’m a college student without a car on campus, so ZipCars seemed like a really good service to use when I need to go places. The cars themselves are pretty nice and customer service is helpful, but 2 out of the 6 trips I’ve tried to use ZipCar for haven’t worked out because the car just wasn’t there. I reserved it in advance, but the car wasn’t there for me to use and ZipCar couldn’t tell me why when I called them. I ended up having to pay significantly more for an Uber ride each of those two times, on top of the fact I left 20-30 minutes later than I would have otherwise. So ZipCar is good when the cars are there, but for me personally, it just hasn’t been all that reliable.
Not worth the trouble. 1/5
Terrible customer service, ABSOLUTE LACK OF FLEXIBILITY, problems with the app, problems every single time I’ve used the service. Every. Single. Time. Their reservation system is clad in iron. Forget it.
Don’t rent, download, or apply to Zipcar! 1/5
I have been a zipcar member for about a year going on 2 years, and never had any major problems. When I say “major problems” I mean I never caused them (no tickets, accidents, followed all rules). I was renting their cars at a range of 3-6x a week on a schedule basis. On numerous occasions I had to call because cars aren’t returned on time, parked in wrong garages (which they forced me to walk to) even some not available where I had to take a cab and was reimbursed. But even after the inconsistency of the company and they very lazy customer service, I relied on them as my main transportation service until this week. Without notice, I was sent an email that stated my “account has been suspended, was a final notice, and irreversible” I called and thought “it’s just zipcar being disorganized again” but nope! The rep told me that me account was suspended because of “an investigation” they were running on my account (which was never mentioned) I asked if it was a billing problem- “the email doesn’t say, just that it’s a final decision” rep says. Ok so they transfer me to a manager and he literally reads the email to me and says there isn’t anymore information he can give me. When I asked to speak to a different department, he says there isn’t a way to email that department and no one else to speak to. So now I’m moving on to a different car sharing company that values my money and time. If I could give it less stars, I would!
Convenient but pricey 4/5
For a New Yorkers without cars, this is one of the only convenient options to getting outside the city. It would be nice if it weren’t so expensive to rent a car for more than a few hours. Zipcar had a special at one point where it was cheaper from 7-7. They should bring that back. And/or have a frequent renter discount like most rental car companies have.
Avoid Zipcar 1/5
Worst company I’ve ever dealt with in my life. Had nothing but problems since day one of signing up. I canceled my membership and had my charges refunded to me. Avoid this company at all costs. Their customer service is an absolute nightmare.
Still I can’t see the map on app
App Lacks Critical Basic Functions 1/5
By Kyle Meyer
You cannot update out of date drivers license within the app. The app does not tell you when it is out of date, just tells you to call zipcar. Zipcar mobile website does not alllw you to update it either. Requires finding a computer (potentially insecure public pc) just to fix basic profile information.