App. Stability 3/5
I think you folks need to do something about the stability of your app. I like to use my iPad to monitor my cameras, (because I will not purchase your Cloud Service), but I have to routinely re-launch the app.
I am sorry to say but I really regret buying your camera system. If I can't rely on the app, how can I rely on the cameras to do their job. That and a mere 10 second record time and then a re-set time of who knows before the camera will record again make your system an "F" in my book.
Modes don't change properly during daylight savings time 1/5
Modes aren't switching at specified times. Seems daylight savings time causes an issue with the transition periods on the server despite the cameras having the proper times shown. Annoying as heck
Have 6 camera for home surveillance. Had to chat into support for 2 additional And they informed me that the setup changed to QR code. Connected quick after that.
Pro: Cheap cloud subscription and easy to access anywhere.
Con: Wish they had Wink hub or IFTTT capabilities.
They did an update now my device doesn’t work.
Looses synchronization with cameras and the app 1/5
Cameras work, but wireless cams loose sync consistently. It’s absolutely terrible that the app on mobile phone looses sync with DVR and cameras. This fix is a must, very annoying having to reconnect camera.
So many problems!! 1/5
Timestamps are all wrong. There's no way of changing it even after trying to change it in Device Time Zone in settings. Tried contacting customer service and all you get is a bot.
DO NOT BUY!!!!!!!
Will only give 11 seconds of recording when motion is detected 2/5
Don’t waste your money and buy a product that doesn’t work, had someone came in my yard and there was only 11 seconds of recording and he was pretty much in camera view the entire time.Don’t waste your money!!
Please fix bugs 3/5
I like the product, but the app does not operate as it should. There’s about a 5 second delay between the time that someone rings the doorbell and it ringing on my phone. When the time does come, there is another delay when I attempt to answer it. When I’m anticipating guests, the awkward 10-15 second wait is crazy.
When it comes to the security of my home, I want real time responses. Whether it’s someone that I’m anticipating or a complete stranger at my door, I want to IMMEDIATELY be able to interact with them and for them to know that I’m watching. This current version of the app, does not allow me to do that at all and I’ve waited for months to see if any updates would fix the problem and it hasn’t. It’s time!!
Great App! 5/5
You must take your time, have patience and read everything listed on how to install your camera. I find most of the bad reviews are due to people expecting a plug and play experience. This app is excellent because it takes learning the many steps to set up. I have three cameras. I find that this app requires trial runs after setting up each camera but once you dive in, the final function is exactly what I needed. It’s not user friendly like plug and play as it takes time to set up. I think it needs to be more entry level but overall I like it.
Extremely minimal. Poorly designed 1/5
I don’t like how there’s only landscape view offered. Also, no options to customize anything. I would like to be able to change the sound of my notification when my cameras capture motion... The app is so plain, hoping the developers add more features.
Cheap fix 1/5
they only take a picture every 13 seconds
by this time the thief has already gone
the car has already pulled away
the dog has already torn up the toy
And the box was stolen off the porch and the only thing the camera picked up was the thief walking away with the box not from the front as he was taking it
really cameras !
Camera needs to pick up more often
paying for iCloud is a joke a money gimmick
especially if you have eight cameras at five bucks each
really camera people
get a professional security system from a professional company they install and it’s cheaper monthly
Its a quick fix
I definitely would not
if you have something important and valuable to protect
Great Products!!! 5/5
I’m not sure why there are so many bad reviews because I love my Zmodo cameras. I have 5 indoor cameras that I’ve had for over 2 years and they all work great! Great prices, reliable, easy to set up, and customer service was really helpful. Also I really love their camera monitoring app because it is easy to use, rewind, and cut clips of footage you want to save.I’m not really used to writing reviews so I guess I’m starting to sound like an ad LOL but I just really like their products! I sleep good at night knowing I’m protected.
Noo good 1/5
Everything work perfect till you get the 30 days free trial and after you pay for it this star acting like crap , I pay for the one year support, and I don’t any of my cameras working, don’t buy it it’s just waste of the money and this people all that said it’s re star the program when it’s just crazy how bad the system works after you start paying
Good But Need Some Work 3/5
-Would like customizable notifications. I don’t need to know when every car drives by my house, but I do need to know if the camera goes offline so I can troubleshoot & fix it.
-The time lapse playback needs the ability to scrub so you can easily determine when something happened during the day. You know an event took place you just need to narrow it down. Time lapse needs to let you finger scrub in order to precisely find the time.
-Provide the direct stream link to each camera in the options so the stream can be used in outside apps.
When it will actually work? It records when it wants not when it scheduled. You promised to fixed it. Remember?
Good at first bad now 2/5
These cameras used to be good but it lags so much now. Some can’t seem to get off the “establishing secure video channel” loading screen. The quality is also terrible at night with the night vision. It’s good In the day (kind of, you can’t really see good details) but terrible at night.
Now the real problem lies between all of these details. People like robbers and car jackers could be outside but the camera lags so much and gets stuck on the loading screen that it is so difficult to even see who is outside. By the time it loads the robber would have already been in the house or the car jacker would have stole or robbed our car.
You could be a great company if you at least tried to eliminate some of these problems to make sure everyone can have a safe life in peace.
By Pray To Yashua
The “system” will crash for no reason leaving it useless and blind with no way to recover
They won’t write back 1/5
I forgot my password, gave them my phone number. They said there’s no account with that number. Gave them my email. They asked me which new password I’d like and that they’d email me a link or something. No email has come. I’m pretty sure this happened months ago when I tried the same thing. Getting boring.
I love Zmodo so much 5/5
I love my Zmodo so very much best quality cameras
Paying for it to miss everything I need to see. 2/5
I’m paying for the 7 day cloud but it only records in glitches. It misses A LOT! It also has no sound most of the time. I turn the sound on to listen to the videos but the sound comes and goes. Most of the time there is no sound. It’s frustrating.
There’s also a time lapse recording which I liked, but the problem we have is that it will skip recording full days. For example yesterday someone came to my home and it didn’t record them at all even though they were wandering around the front of my porch. I thought that maybe the time lapse would show a quick blip of something, but when I viewed the video the date said 6/4 at the top but the date on the bottom was of 6/3. So it shows me the same time lapse two days in a row, rather than showing me the correct video on the correct date I’ve selected. It’s done that multiple times now, where it completely misses people that are in front of the camera for up to 10 minutes at a time.
1 major issue 3/5
The app is mostly functional for my needs. I have one camera system and one doorbell cam connected and I have no issues with either the live view or the “alert” view. There is one major issue that I have with notifications. There is no way to “filter” the notifications. You either get all notifications on all cameras or you get none. I wish there was a way to turn off notifications for some devices, and ideally I’d like notifications ONLY when the doorbell button is pressed. I don’t need to know every time a car passes by.
Garbage!!!!!!! Do not buy!!!! 1/5
What a piece of garbage product. Doesn’t even record if someone’s standing right in front of it. Save your money. Garbage
Don’t buy 1/5
Waste of money have two of these one in each kids room and have to reset the devices every night. Have fastest xfinity service and no issues with my other devices, smart TVs laptops, tablet work great on WiFi only this device doesn’t work. Support isn’t any help they say oh just reset it and it will work or buy a range extender. Tried both and no luck have to reset every night for past several months thanks for nothing...
Loses internet 1/5
If your internet goes out, then you must turn all your cameras off and back on, in order for them to regain internet connectivity.
This is a big problem. If you are away from home and WiFi temporarily goes out you can no longer access cameras, not good.
Cameras won’t work at all for me now don’t know if it’s my internet or if it’s the cameras that just won’t work but something needs to be done!
It’s ridiculous that I have set up my cameras 1000 times and they will say 90 percent of the time offline! When they do work I STILL don’t get a notification from my camera
Even more ridiculous I keep getting request failure or a timeout error
Best in Home Security 5/5
Wife bought the 360 view a year ago. Best quality camera, and perfect running app to go with it. I’m able to rotate the camera from across the country and it even allows you to talk through it. I mostly use this camera to talk to the wife and kids, since it alerts me every time they pass by it. All I can say is, its worth it to buy these devices and download this app.(CON= my crappy internet speed)
False alerts and Android 4/5
By Cardinal Driver
I have two doorbell cameras and two 720P cameras. I get constant alarms notifications from just the wind blowing the trees and bushes and moths at night. I have adjusted the view area to create alarms but it still occurs. The developer should provide a better way to adjust the sensitivity of the motion sensor in my opinion.
Second issue I have is on android but not IOS. The only way I can see all 4 cameras, specifically the 720P cameras is by creating a group. While this works you can not add the doorbells to a group. Therefore, there are more ‘clicks’ or ‘taps’ needed to see the live views. Again this is something the developer should address.
I still rated these devices at 4 because the cameras work great and are relatively easy to install. I was not happy with the cabling because the 720P has a 5VDC converter built into the cable. Would be fine for indoor but more difficult on outdoor activities installations. I had to run wires in the attic and add AC outlets in front the attic, then run the short 6’ cable outside. I could have added outdoor waterproof outlets but it would have been more expensive and left the camera power exposed so it would be very easy to disable the camera.
Overall this is a really good system, just needs some refinements in the software.
Great system 5/5
Bought this system with 8 cameras to secure our church. Works great for monitoring during service and I love the app because I can view any activity on the premises during non service days. Picture quality is excellent both day and night. I would recommend this system to anyone or business looking for both value and quality.
Impossible to connect. I have 12 and I can’t get any to reconnect to internet. App just constantly searches for them. I would never get these cameras again
Worst app ever. 2/5
Latest version told me to scan the device to add to network but didn’t open my camera and just left me hanging.
Help function does nothing and so many annoyances with this app. This app still has all the useless features such as sharing yourself and your home. Isn’t this all about privacy?
How do you stay in business!?!?
Worst security system available 1/5
By Makoppa 1
Absolutely NOTHING works. Installed everything exactly as prescribed and yet the entire system is not responding at all. No customer service either. TOTAL WASTE OF MONEY.
Zmodo App Needs major improvements 2/5
It has very limited functionality/control over the camera.
1. Very limited control over motion detection/ranges. No ability to block certain areas of a detection zone.
2. Modes (home/away, etc.) don’t always switch on schedule, they must be manually switched.
3. Motion zone customizations often get lost after an update and need to be reconfigured.
4. Unreliable Notifications. No ability to change motion detection sensitivity results in excessive false notifications. This is a problem if there are shadows in line of sight of the camera, or during rainy days since there are constant notifications to the point were they need to be disabled and basically become useless.
Ancient tech 1/5
Firmware updating. Going on 7 hours now. Really???
Much better update still needs work 1/5
By BYC fail
App works but does not trigger if there are multiple movements back to back, seems like there is a 1 or 2 minute cooldown between motion detection. Also a feature to disable IR lights would be cool, would prevent spiders from making webs on the lenses
Features to add fast forward / rewind 3/5
Overall I like the app the motion sensing is good and optional cloud storage is nice. The app is straightforward and easy to figure out. The way is it organized also works well. Being able take pictures and download to your device is a good feature. I would like to be able to fast forward and rewind. At least 4 times speed and rewind in live as well as playback mode please add this to the app thank you.
So cool! 5/5
I bought this camera to watch my new puppy while I’m at work. It works great! Thank you!
Time and dates are always wrong. Can’t control the recording length. Doesn’t always pic up motion. I’ve had people walk up to door in 3foot range of cam and not pic up. When recording are picked up you receive alerts maybe the same day. Useless.
Use to love this doorbell 4/5
It’s so bright I can’t see beyond the porch there is no adjustment for this I’m disappointed
Horrible and worthless!! 10 Second towards the video and it stops. Even if things are continually moving. Even if it comes out it moves again this camera is junk! Constant updates required and when you download it you don’t know where it’s going if you don’t belong to the cloud. Save your money!
Greet Pro Doorbell 4/5
Using with Zmodo Greet Pro doorbell. The app works well for what it’s expected to do. But guys - there needs to be an option to turn off the cheap toy sounding chime on the doorbell itself. It sounds so bad! At least an option to turn it off, or upload our own sound to it. Please!
Was also disappointed there’s no Siri shortcut integration.
Hopefully these features and capabilities can be introduced in future updates.
Worse than having nothing 1/5
DO NOT TRUST! Can not be trusted for the most important things. The live feed lag is abysmal. We thought the app was passably useable when we were just using it for security, even though you have to force close the app EVERY TIME you open it because it cant reboot itself if you’ve been out of the app for even a few minutes. But when my son started having nocturnal seizures that cause us to need to watch him constantly at night, we put a baby monitor on one side of his bed and a Zmodo camera on the other side so we could have a clear view of his face no matter what side he’s flipped to. The baby monitor is real-time feed and we have come to notice that he will be moving, often times for up to 60+ seconds, while the security camera shows no movement and makes us assume he is sleeping soundly. This is a LIFE OR DEATH matter so we will be changing the camera out immediately. We have extraordinarily expensive and quick internet due to our at home business that runs up to 5 large gaming devices, all our phones, internet streaming TVs, computers, all at once with zero lag and a very quick internet upload and download speeds and we are extremely confident it is not an issue with our internet.
The quality for application in our situation is so awful that it is entirely a “safer to have nothing at all” reality because at least it wouldn’t have given us a false sense of security over and over. There is no capacity for continuous viewing with these lag times, which you might not notice if aren’t watching the cameras as close as we are in live mode. It literally looks like he magically glitches from one position to another.
Dangerous for medical use and not safe for minding children in other rooms.
New update 1/5
The latest update made my unit stop working for door and windows accessories . Shame on Software Engineers to release the update without Control and lacks of checks
I’ve had these cameras for over a year now. They work well for the most part. However, the most frustrating thing is when I open them to view the live feed, I ALWAYS have to force close the app at least once and reopen to view. It will say connecting and then not connect until I close it out and go back into it. This delay has caused me to miss several important things such as a suspicious vehicle driving by that I needed to view immediately. The app needs to load more efficiently without me having to go out and back into it. Also, the time stamps are off on several cameras, and I don’t see a way to fix that since it’s supposed to be automatic with the time zone. Sometimes, some of the cameras go offline for no reason and then randomly go back on which is also frustrating. I’m going to miss something important because of that one day as well. Other than those things, they are great quality and affordable. I’d raise my rating if the company would fix those issues I’ve mentioned.
Screen black out 2/5
Why from time to time that the screen will black out when viewing, i can see the time moving and hear the sound, but just not the viewing screen. Had to do the reset every time.
Over it 1/5
What is so hard about allowing users to view multiple cameras at once? I have 4 cameras, and I can’t even group them because it says grouping isn’t supported for my device. Come on, Zmodo!!! Don’t make us beg for something so SIMPLE!! MULTIPLE. LIVE. CAMS.
Update in response to the developer’s response: As I mentioned in my original review, it says grouping is not supported for my DVR. How about just updating the app to allow for multiple cams on each page rather than insisting customers use a workaround...?
App leaves a lot to be desired 2/5
Cameras work but the app is not very good. Can’t control NVR recording length of a clip, notifications are unreliable very often missing clips when two cameras record at the same time. Cameras are not smart - record when leaves and cobwebs move, lights go on and off etc. could use some better image recognition models.
Happy but unhappy 2/5
By Chevy die hard
Can’t view playback on app always says error can see notification videos but very late live works fine
Update 4/11 now system does not work 1/5
So apparently there was an update today to “fix bugs” and now I can not view any of my notifications.
Reply never been working 1/5
By Taco 1234
I have Zmodo for like 5 years now and replay mode never been working right. If I remember only one time I was able to replay back in my phone but that was it.
Now on every update I check if that is fix and nope. The replay back still not working. And cannot pick any day to watch a replay .
The app needs to be refined and updated more often. It takes way to much to barely keep it working. And it needs more. We are in 2019 we have powerful phones and can hold a simple online reply back to watch it on our phones.
Other than that. The system works totally fine in the main console. I have 8 cameras around my house for around 5 years and they are awesome I fully recommend it.
Just the technicians needs to refine the phone app for WiFi.
Hope to help anyone to decide. They are good and durable. Just the app in your phone is the one the don’t get much attention. But the system it self at the house works great. You can watch the replay back on any day the is pass and is stored on the memory .Just not able to see it in your phone.
Let’s see if they fix this so I can change my starts . So till they fix it only 1 ⭐️ for now