Very User Friendly 5/5
I always use Zocdoc to book an appointment because it is easy to use, remembers your info, and tell you immediately what appointment times are available and adds it to your calendar.
Very helpful 5/5
All the info necessary in one place ! It’s a great app that narrows doctors within network, shows their reviews, experience etc !
Password reset 1/5
I’m pretty certain that Zocdoc is involved in a large scale conspiracy to keep its customers from ever resetting passwords. They keep sending me a “reset password” link which feeds through to a page to send me a “reset password” link. Never is there a place to actually try to type in passwords. It’s simply a vicious circle. Also involved in this little conspiracy is the fact that unlike every other Saas company in the world, these emails are not instantly sent. You get them after 5 minutes or so, during which time you completely forget about your efforts to get on Zocdoc in the first place because you have run out of your Adderall prescription. Which is precisely why you opened the Zocdoc app in the first place.
Convenience heavily depends on location 4/5
Hi! I started using this app again after about 2-3 years away from it and it definitely has improved. It is an easy app to use, but when I am searching for a specialist or a primary care provider it displays options that are at least 30-40 minutes away. If I filter my results to a specific day, it displays (non sponsored) doctors who are in the NYC area when there are definitely a few closer doctors available. This could be a glitch but I was able to work through it and found an available doctor who fit my schedule. My only concern is that this app will always be more convenient for individuals in densely populated areas. I live in a big college town in NJ and I was still unable to find a doctor that was less than a 20 minute drive away. Again, it is a VERY convenient app to use especially if you are on the go but there needs to be a significant user increase in order for everyone to benefit from Zocdoc.
Awesome and easy 5/5
By Mom on edge
I love how easy it is to make an appointment. I wish all my doctors used this site. Zocdoc personnel are very aware of what goes on and we’re very concerned when one of my appointments was canceled by doctors office. Thanks zocdoc personnel!
Love it! 5/5
Super handy app!! I love it
APP WONT EVEN OPEN 1/5
??? You did not fix the bugs. The app won’t open. I’ve tried everything on my end. What’s going on. I’d really like to see a doctor
Awesome app, the way healthcare should be. 5/5
By Getting sportier
Slick design, love the branding, the reviews, the high number of doctor appointments, the insurance card capture. Bravo team !
BEST APP EVER! 5/5
My friend told me about this app! I love it so much. So quick and efficient. Less paper work when you enter a new office! Overall just a great experience! You find the best doctors on here.
Very helpful! 5/5
Man, this app is a lifesaver. I can’t believe how fast and easy everything is!!
Super useful! 5/5
Since I’ve began using ZocDoc, I’ve been really productive at scheduling appointments for me and my son. Being able to schedule my own appointments at my own time really helps my family and I stay healthy. In the past I dreaded calling a doctor’s office to be placed on hold for 5-30 mins at a time to schedule or ask a simple question. Zocdoc has been a life saver!
Where was I without Zocdoc? 5/5
By Rai Raia
The app is easy to use, resourceful & perfect! I really can’t think of any way better than to book appointments. Love it!
Super easy!! 5/5
Best experience in making a doctors appointment! Simple, easy to follow, friendly, inviting app!
Amazing App 5/5
By Zean Rivera
This app has helped me get care fast. All doctors should use it.
App doesn’t work on phone 2/5
I love Zocdoc but for some reason I can’t get the app to open on my iPhone 5. Nothing happens when I click on the app. It’s the only app in my phone that I’m experiencing this issue with, so I’ve been using their desktop version instead.
Helpful and easy to use.
This keeps saying “oops something went wrong” and crashing when I try to log in. I deleted the app redownloaded it updated my phone and it’s still doing that
Great App! 5/5
Love all the detailed information about each physician
Life Changing 5/5
This app has been a life changer! I’m being much more proactive with my health because it’s so easy to find providers and book appointments through this app!
Before this app, I would do my best to determine the best provider by searching on my insurance website and google, cross checking reviews between several sites and then calling around. Very time-consuming! I would often have to adjust my schedule to fit the provider’s hours. Now, I just search, review and pick the provider who fits my schedule.
Useless app 1/5
I made an appointment, went to the Dr’s office and they had no record of anything received from Zocdoc. They said the app is not very reliable and they usually have to reschedule appointments done on the app because they are not valid.
So helpful! 5/5
Wish I could search by name but otherwise is perfect I love it.
Game changer 5/5
I hate going to the doctor- I avoid it at all costs. I was finally ready to find new doctors in my new home city and Zocdoc allowed me to make informed decisions about my care and easily schedule appointments. I rest easy knowing I can check if they take my insurance before I even book!
Love it 5/5
So easy to use, option to change the language and the option to add family members! I love it!!
Great app 5/5
Easy to use interface, well designed, zero issues scheduling appointments, the flow is seamless, and it makes scheduling appointments pain free.
Great App! 5/5
Very convenient to find practically any type of Doctor.
Found great docs! 5/5
Not all offices accept my insurance. Using Zocdoc I’ve found wonderful doctors who accept my insurance. I am thrilled to have this service.
Zoc Doc is a fraud! 1/5
By Jay Frey
I saw a doctor listed with Zoc Doc because of the phenomenal reviews on this app. I found out later that he had terrible reviews on every other site and now I know why. Paul Barenbaum and Zoc Doc are both frauds. I was not able to leave a negative review in Zoc Doc for him. I called Zoc Doc and they refused to let me leave a negative review even though the service and Docter were horrible. Do yourself a favor and check Healthgrades and Google before seeing any doctors listed on here. All of the reviews for this app I assume are fabricated by the doctors and staff since they do NOT reflect the truth about this Doctor at all.
So thankful 5/5
This app has made finding insurance and doctors in NY SO easy. Took away the nightmare of insurance and networks and made it simple and easy. Thank you.
Made appointment with app. Get a call back from doctors office saying the app is not synced with there appointment calendar and the earliest I can get an appointment is a month 1/2 from now.
Way easier than my insurance website 5/5
Love the app. It works, it is accurate and secure, and easier to use than my insurance website to find a doctor
Easy set up 4/5
Easy way to book appointments. But you must wait for you confirmation call from the office once complete.
App is great, but hard to find quality doctors. 3/5
When I first downloaded ZocDoc, which was at least 3-4 years ago, I was a huge fan. I could just look up a speciality on my phone, find a doctor in my network, and make an appointment with minutes. My problem is that the doctors that advertise/sign up for ZocDoc, at least in my area (metro Atlanta, are not necessarily quality doctors anymore. There are a lot of solo practitioners for certain situations specialties and urgent care doctors with less than desirable credentials. ZocDoc used to have better quality, but now I feel like I’m taking a risk every time I use ZocDoc. Again, the app is great and works as intended, but it doesn’t attract the best or even the above-average.
Amazing App 5/5
A friend told me about this app and I’m so glad he did. I’m new to DC and had no idea where to begin. This app make it so easy because you can upload your insurance information and the app will pair you with participating doctors. I highly recommend Zocdoc!
Absolutely awesome! 5/5
Easy to use, great reviews and allows you to easily find a doctor who meets your needs AND is on your insurance. Also super great bonus that you can book appointments through them too.
Zocdoc are you reading the reviews? I don’t think you are! 1/5
Still another update where you can't search for a doctor by name. Wouldn't it make sense to be able to do that? That would make this app 5 stars but until that comes, it's still a 1 star app. Come on ZocDoc are you reading the reviews? So many of us are asking for an update with a search feature. Second, when I put in my zip code why doesn’t it sort by distance from that zip code. It bring up a ton of doctors in random order. I live in northern nj and all the first doctors that come up are on NYC ugh!! Last thing is I went to make a follow up appt with my doctor and every time I chose why I was booking the appt from the list (illness, back pain etc) it would only show me times if I chose illness and not for anything else. It wouldn’t let me choose follow up. This app has so much potential but still needs so much work. The things I’m commenting about I’ve read numerous reviews with the same thing so I’m confused why these things have not been fixed. If you’re going to update, make it worthwhile and not just put fixed bugs fixed them real good smh
Amazing app 5/5
By Shiva il
So easy to book an appointment and hassle free. Saves a lot of time!!
Convenient and user-friendly! 5/5
ZocDoc is a new find for me, but I love it. It's so easy to search for doctors in my network and schedule appointments. I used to hate doing the research to find doctors for all my health needs, but this app makes that process painless, and it's so informative. I love the ratings/reviews system, it really lets me filter out potentially bad doctors and experiences.
Great in NYC, very bad in SF 2/5
I liked Zocdoc when I lived in NYC but I have tried it several times in San Francisco and 3 out of 4 doctors have cancelled on me. The one that did accept me, overcharged me by requiring multiple visits that could have been done all at once. Zocdoc needs to do a better job with the doctor network in California.
Great when it works. 2/5
Overall, I love zocdoc and the service it provides. I was/am a fairly early adopter of this app; I’ve run into two main issues on a fairly consistent basis. (1) On a few occasions, I’ve booked an appointment (in zocdoc) with a provider, only to find out that the either the appointment time was unavailable or my appointment never was actually made in their system (e.g., Medstar); (2) the app crashes upon launch at least 50% of the time, despite having the most updated iOS and app.
Great way to find a doctor! 5/5
New to an area and needed to find a primary care physician. We easy to use and really helpful to read reviews from other patients.
Usually on point. 3/5
For the most part this is a great app, unfortunately my experience has been that too often doctors don’t update appointment availability and which providers they accept or deny and Zocdoc doesn’t seem to have any kind of mechanism by which one can hold negligent offices accountable.
Easy peazy 5/5
I won’t guarantee you’ll always get the perfect doc. But, this app makes it very easy to see who’s closest & on your medical plan.
Consistently good experiences 5/5
Zocdoc is a great tool for finding new doctors, and for managing appointments with your existing ones. I have heard from friends that sometimes the insurance info isn’t up-to-date or correct, so I would double check with the office when booking an appointment with a new doctor.
BEST APP EVER 5/5
I was soooo lucky to come across this app! It's ideal for people who have busy schedules and tend to do things last minute or are very forgetful. Making ANY kind of of appointment couldn't be ANY easier. SO CONVENIENT!
User friendly app 5/5
Easy to find doctors and book appointments
Love the idea, but has an insurance issue 3/5
I love the convenience of this app and am using it when I can. That said: it very often has the wrong insurance information. I don’t know if it’s because I have an exchange plan, but I end up having to call to confirm insurance info anyway.
Very easygoing and less stress!
Love it 5/5
Haven’t been to the dentist or doctor in way too long. Downloaded Zocdoc, and I had both appointments booked in 10 minutes.
ZocDoc Team, STEP IT UP. 2/5
By Pretty WITHOUT THE APP
I’m a medical professional who works with both ends of zocdoc, the provider side and the patient side. Zocdoc is convenient, and comes in handy to easily schedule and double book appointments. However, I feel that the ZocDoc team needs to be more proactive in ensuring accuracy from their providers.
It is the providers’ staff responsibility to post the available times on zocdoc, but it is not the patients responsibility to find out if that appointment time will be honored or not. Zocdoc should be verifying the accuracy of all the schedules posted by providers.
I should know if I’m not seeing the provider who’s name is listed. The practice may belong to Dr. Smith, who is female (not an actual doctor, just for example); but I didn’t know I was going to see Mike, her male physicians assistant. Each provider should be available to see on ZocDoc, so I know which provider I’m seeing on what day.
The app has a bunch of bugs and issues that have gotten me a little more than antsy.
As a patient; I search for the specialty I need, then I’m forced to select the reason for my visit which I’m not super comfortable with but I usually just select consultation because I want my fair share of time.
Also, I always select to search near my current location, but get results from New York City. That’s not my present location.
I always select “only appointments available today” and get a bunch of “Next availability:”
I select to search only female providers, get many male providers.
And I try to send emails in regards to this, but the link doesn’t even work. The link only works to call.
Awesome Service 5/5
I love this app and service. I wish ALL doctors were on this. This site is amazing and I value access to other patients’ reviews. I highly recommend this app/service. Ever since I discovered it, I have ALWAYS booked through Zocdoc. Really cool idea and it’s great that it’s free for patients. Thank you to the creators and everyone who runs this service :)