It works great 5/5
I love Zomato. I order food without calling. No waiting for lines clearing, it just is so much practical for me. Thank you for the Zomato team for a great job well done.
Very poor and cheating in the name of offers and credits 1/5
By Sundeep india
Had an awful experience by not delivering the whole set which was mentioned in the menu. When the same was raised to customer care they provided some credits which was not even credited and they claim that it was credited. When a bill for the same was asked they failed to provide and again tried to settle by giving some mere credits. It’s an utter disappointment using this app. Waste of money and time.
Lawdy. I downloaded then read reviews on venues I know well. Don’t bother. Even has places long closed down.
For foodies 5/5
Great app to get to know about restaurants, look at what's good or not, reserve a table and order online
Racist Staff. 1/5
I entered Cafe Svateho Vaclava restaurant-Prague, asked for a table for three and proceed to the washroom after receiving the menu. One of the staff whose job is to clean came in after me; upon exiting the toilet stall, the woman went in after me with disinfectant began spraying and said “African, Chinese, Vietnamese” and continued cursing in Czech. I ignored her, but after washing my hands, she approached me, said Miss, pointed to the mirror, accusing me of splashing water on it. I did not say a word to her, and just proceed to leave the wash room. I made a complaint to the manager, he apologized for his staff and gave me a Discount card for food if I happen to use any of their chain of restaurant in the future... not a chance.
The best offers. You always satisfy me with the offers. Zomato makes me feel worth of what I pay. Good customer care. Kept up the good work and bring in more offers please. I love zomato and would recommend my people to download zomato and not S^***\.
Great App 5/5
I find it difficult to order food for delivery in the UAE because people often don’t understand me due to my accent. This app takes the stress away! Customer service is OUTSTANDING!!! Someone is always just a click away! I HIGHLY recommend this easy to use and order food app!
Install or reinstall that is the question now ? 4/5
By Emirates Cluster
What to say when you got disappointed so many times in this app that you are on install-reinstall phase. While following up with your order and having a mess with a restaurants(late order, came cold, didn’t came at all..) customer service need to be more polite. Even though it’s just sms conversation. I will try for the last time if it’s not working...
Great Foodie App! 5/5
By Georgina Garrett
A must have for foodies! Reliable reviews, good app interface, restaurant listings worldwide.
Super easy to order 5/5
By Marwa The FOODIE EOWWW!
Amazing app , it’s organized and easy to use they got all the restaurants.
Ammmmmmmazing 😍😍😍 5/5
By Qtr Rorooo
My best application ever
Swiss Party Night 5/5
By King Shaman
Incredible atmosphere, excellent food, and topping it up with the most delicious fondue 🍜
Never fails 5/5
I travel a lot for work, and I swear by Zomato. I've never had a bad meal when I've relied on it. (I've had plenty of bad meals when I've gone off the grid ...)
Unable to delete old addresses 2/5
So many times my food gets delivered to my old address just because the old address automatically pops up when I select detect my location.
There is no way to delete that address and even the support team have no idea how to remove that old address from my account 😥.
Because of this I always need to be explain and apologize to the delivery guy. Some of them are not so polite and say no to delivering to the correct address
It’s much easier than ordering over the phone or in person. Order tracking and discounts makes experience even better.
Love Zomato! Everyone’s go to site to check restaurant reviews. Keep up the good work 🤗
Great app restaurant from around the world 5/5
By Ron Dennis
Respect application mission and cause 1/5
Simply basis app falls under rest rules it terms of delivery which is one of crucial reasons why app found
By Hadi moukarzel
Old app is much better and most of the time the app isnt getting update while ordering such as it atates in kitchen and the food would have been delivered
My favourite 5/5
One of my favourite food delivery apps of all time!
Times have changed 1/5
Just to add the latest thing I experience with this app—it takes WEEKS to get new places “approved”. That is if they ever show up!! SUPER FRUSTRATING! The process of submission/approval of new restaurants does not work in the real world. It has to happen in 1-2 days if you want people to love your app.
I used to be a huge supporter of this app when they were makimg the early changes after buying-out Urban Spoon. Unfortunately, I am astounded at the changes made in the last year or so--they keep wrecking/removing the good things and comimg up with terrible new functionality.
Add to that, it relies completely on its customer base to add restaurants--its customer base is all but dead now so you will most likely not find new places in the apps searches. This makes the app marginally useful.
If you are listening, we the USERS want a simple, easy-to-use, clear (don't make functions hard to find because there are too many) app that does the following:
1- Find ALL restaurants near A LOCATION (that may be where we are, or a destination we submit in a simple manner). This should be as simple as dropping a pin on a map and selecting a search radius which then gives us a list.
2-Let us search/sort that area with simple useful filters (cuisine, cost, rating, distance from pin). This list shold be simple and include just important highlights. We will click in if we want more info.
3-Let us add photos ratings and reviews (it does this reasonably now, but for some reason old ones disappear randomly which is super frustrating)
4-Let us save favorites and be able to sort those by a distance function that actually works, and the same filters above.
5-Employ/reward locals in some REAL fashion to do the work of reporting new locations. You are making money if they do the work so make it worth their while.
We dont need another facebook/chat/messenger/meet people blah blah. Keep It Simple!
Do you even ‘Offer’? 2/5
I’ve got no serious issues with Zomato but the offers I had on your app were amazing in the beginning. Now a days I don’t even get any offers. If it goes on like this- I’m afraid I’ll have to just go and buy it. It’s literally not that different.
No more coupons 3/5
Please send some coupons
Was good until they put a 200 dhs limit 3/5
Shame can't order more then 200 dhs. Also when ordering online restaurant photos and reviews can not be accessed.
Add Arabic language 3/5
The app is amazing but we need Arabic language too.
Worst customer experience 1/5
Making a world class app or having every freakin restaurant on your list doesn’t make you a legitimate service provider.
This is my second time that I ordered from zomato and the experience is the same i.e. pathetic. It has been more than 30 mins of delay and still there is no trace of my order. My guests are waiting which is very disappointing.
I’ll make sure that I do not come back to zomato and also warn my dear ones of the service that I witnessed. :-(
Very helpful and well-thought of 5/5
Great app that is used a lot in Lebanon. When you need to make sure what the restaurant is like, a simple click and thousands of reviews will be between your hands.
Best food app 5/5
Zomato is one of the best food delivary and rating apps. I use this app for all my food delivary and also to check up the rating and menus of the restaurants in town.
Worst food delivery service 1/5
Worst customer service, I have ordered food through zomato app and after sometime it was showing as delivered even though the food was not delivered. When I tried to contact customer service they asked me to wait for the food to be delivered. They themself are not sure if food is delivered or not. There is no way we can track or contact the delivery boy. This is happening for the second time with me.
SO BAD UPDATE !! 2/5
Zomato is a great app that I REALLY love and recommends it to my friends and family, but the new updates is making it VERY BAD and SO DIFFICULT to use !
I wonder why they are doing weird things !
Not recommended for food delivery 3/5
Zomato has the highest reach in restaurant community. But can’t say the same about it’s food delivery business. I have experienced many incidents of cancelation after waiting for more than 60 mins after suggested wait time. No apologetic discount coupons when this happens. Go with Swiggy or foodpanda who have a onerous process with low failure rate and lower chance of you going hungry waiting for food to arrive
Best App 5/5
One of a kind App... which truly puts the customer first - focuses on user experience, ease of access & consistent functionality. Great contribution to the F&B industry .
Update is bad 3/5
I mostly use the app for home delivery’s and now after the update they have removed the ability to read reviews or look at the pictures unless you search for the restaurant individually.
Very bad service
They don’t respond
They respond after 15 minutes
My food was delayed and made me wait for 2 hours and they told your order has been cancelled and refunded
I had to starve and suffer that day because you Zomato
The best food ordering app ever!!! 5/5
Can’t get more convenient than this! From ordering food to booking tables. The experience is seamless and effortless. The restaurant ratings seem pretty accurate.
Useful App 5/5
By Bobby's amy
Zomato is useful to find the recommended place for your hunger zone!
Most of the reviewer are being honest lately, lol..so I always used this app to see the best review for a place. I like it
Benefits & Drawbacks 2/5
By Searching in Dubai
Benefits: Discount Deals on delivery + Zomato Gold has actually been a good value for us on dine-in food deals and 2-for-1 drinks.
Drawbacks: long delivery times when compared to Deliveroo. We’ve experienced deliver times of Twice as long even for restaurants delivering from neighborhood locations. Because of this, for restaurants not offering incentives through Zomato, we usually just use Deliveroo (since we’ll pay the same price as Zomato but get our food in half the time)
Love the offers 5/5
Offers are better than those on Swiggy
Probably one of my most used apps. Maybe it's just because I'm obsessed with reading other people's reviews.
The best apps in india i hope it will be worked in other countries soon again thanks .
I like it 5/5
I like it
It need some customization info for each choice before adding to the chart.. thx
Don’t trust them for credit card 1/5
By user review 1221
I was double charged for an online order which was not even processed.
They told me it’s a gateway issue and I would receive a refund in 7 days, not sure about the situation as I can’t reach their management and staff are not supportive.
Will never trust them again and will shift to another trust worthy service provider.
It was broken. 1/5
Trying to use access Zomato on a cell phone is useless. I preferred Urbanspoon. It was earlier. You fixed it and it wasn’t broken. When accessing on cell phone is easier I’ll reconsider.
Psycho managers/zero customer service! 1/5
By Unreal experience
Feel free to share this one!!
Well, all I can say is you DON’T want to eat at the Frisch’s Big Boy in Somerset, Ky! One of the worst experiences I have ever had at any restaurant in my lifetime!! I will NOT step foot in there ever again! I am not one to complain, normally! I DON’T send food back to be prepared a second time, because I am afraid someone will do something to my meal, but this experience is worth raising awareness!! Too much happened to go in to great detail, but to make a long story short, we found a hair inside our turkey wrap and the waitress witnessed my daughter disposing of the bite she had taken. She immediately came to our table, picked up the plate of food , and said that she would have them remake the sandwich. (Which was nice of her, ) but my daughter had already lost her appetite, so we ask them if they would just take it off of the ticket, because she wasn’t going to eat it and didn’t want to take it home. The waitress told us that she would sure ask her manager. She came back to our table and said that he says that he isn’t able to do that. I’ve then asked to speak to him, and he came out like a raging bull!! Management was so rude about it, as if it were our fault! They were screaming at us in front of the few customers that they did have, and we left the uneaten meal on the table, with our blood pressure through the roof....and still had to pay for the meal that we couldn’t even eat! Management informed us that their policies wouldn’t let them do anything about it to make it right! Very unprofessional management with ZERO CUSTOMER SERVICE!!! They even insinuated that WE were lying, even though we showed the waitress the hair inside the wrap!! All this over a $4 wrap?! Really?!?!?!?!
This post isn’t at all about the money! We wouldn’t have even told the waitress about it if she had not seen my daughter’s reaction to the hair when she took the bite!! This post is about customer service!! Treat people the way you want to be treated, and you will go far in life! Do the opposite and you will fail!
Bad customer service 1/5
By Kata yum
Very disappointing service. Wrong order delivered. And no replacement offered. Only empty words and lip service.
Good app 5/5
Its a great app easy to use and alot of discounts
Zomato misses the point and I miss Urban Spoon 2/5
By Mourning Sun
I tried every way I know to pick a town and request options in that town, in this case, Yukon, OK. Zomato kept showing me options in Oklahoma City and just giving me a few categories from which to pick. I never could coerce this app into offering any dining options in Yukon. I know Zomato bought out UrbanSpoon, and I would in general agree the more successful business use its business practices rather than the practices of the one that went by the wayside, but UrbanSpoon let me find cuisines I liked in the towns I requested in the price range I needed. I also miss the fun of the ‘spin’! Please, make this app better. Maybe even as good as Urban Spoon was.
Horrible app 2/5
Poorly written app. Nags you to enable notifications and you can't dismiss it unless you force close to her app.
No ability to report fake or abusive reviews. It's baffling that a few people still post here and Google maps. This app and content is even less credible in my opinion than TripAdvisor. Uninstalled.
I loved the urbanspoon app. The try your luck wheels were great when we wanted to try something new and didn’t quite know what we were in the mood for. I was hoping that this app would have something similar but after a year or two still nothing.
I get “you are not authorized” message when trying to add contact info to complete reservation. Complete fail.