Awesome app! Can't wait to try the restaurants I found out about nearby!!! Thank you!!!
Forget about your order 1/5
By Movie inspector
Once you order your food online , forget about it . good luck . Zomato is going down . People recommend Uber eat .
Great selections and accurate tracking
My favorite app! 5/5
I am obsessed with it, it facilitates my outings a lot. I never go out without checking zomato first :) I love their gold membership too!
Everything gone wrong 1/5
worst service. poor delivery and bad Feedback from agents
It’s so good they s 5/5
Bro it’s so good app amazing serve I rated outstanding good job
Pathetic service and customer care 1/5
We ordered food and the delivery guy didn’t know the location and he spoke rude and they delivered the food after more than 90 mins and still they thing they are doing great job. Zomato Dubai service is the worst one can use
About delivery time 1/5
Try and provide delivery with lesser time as of now.
My Go-To App! 5/5
Zomato has become my go-to app to find the best places to eat, recommend to friends, etc and lots not forget how amazing Zomato Gold is!! I would recommend this app and this service to anyone that enjoys food and wants to keep discovering amazing places to indulge! ♥️
Annoying app and disappointing customer service 1/5
I tried for like half an hour to see the added card payment option on the app but it just didn't work. The only option I was getting for the order was cash on delivery and therefore couldn't use my coupon code or order for more than 350 bucks. Customer care was no help they asked me to install the app again and email them the issue. Obviously installing it again didn't help either and I did not have the time to email them and wait for a response to order my food!
Amazing Foul 5/5
I LOVE THE FOUL HERE!!!!
Very polite 5/5
By zaidan ali
Gave me the order without bothering me
A very nice delivery man
Horrible Customer Service !!! 1/5
By Clive Luis
Was trying to reach CS when my bank charged me for a failed order
Apparently I had a bad payment gateway failure!
I had to to wait quite a while till I could get through someone (imagine I’m hungry , instead of ordering .. I’m trying to sort money matters)
Tel number did not work
Chat option for the concerned order did not work
Went through all other options to somehow get someone to respond
Works for the most part 3/5
Seems like every time there is an update something breaks. Currently the distance now shows up in Kilometers not mikes for us USA users.
It misses a lot of locations that are in the database.
I keep it around because it’s just one tool of many.
Teju teju 5/5
By teju teju
It’s wonderful app
Display misleading inaccurate delivery timing 1/5
U display wrong misleading delivery time and I don’t care about horning it and u allow restaurants to delays as they please without any precautions. Really bad service when u display delivery within 25-35 mins and u don’t deliver even after one hour . One star is too much for that kind of service
Good behaviour 5/5
By tangy & tasty
Very good and fast service
Charging way more money than actually price
Great App!! 5/5
Amazing food choices.. never had an issue. Great!!
Excellent delivery service 5/5
Well on time - great job!
(co-operative and attentive)
Unfortunately total disappointment- UX is very bad - delivery service is way behind competitors- 20mins estimated delivery takes 60mins!
Too salty 1/5
We just ordered Shorshe pabda for lunch while we are staying at a hotel. It was too salty to the point it could not be eaten. We relied on zomato for our lunch but had to go hungry 🙁🙁🙁🙁. They didn't even give an option to send an edible replacement.🙁🙁🙁
Worst service location wise 1/5
The app doesn’t pick up right location
Update to better !! 3/5
Please Allow Us To Order More Than One Food At A Time. :(
Awesome revamp 5/5
By Shyam suryanarayanan
Has all the oprions n features users had wishes
Add please extra restaurant like Istanbul shawerma , corner arabian ,
Best app 4/5
Its the best app for food but still can do better especially for delivery timing
No cheese 2/5
By babu dutta
We ordered extra cheese for pizza but there is no cheese on pizza
Outdated | preferred Urban Spoon 2/5
I downloaded Urban Spoon because I liked that it had a “random select” option when picking a restaurant. This is fun and helpful when you can’t decide where to go. But when I downloaded it, it only came up with an ad for Zomato, I guess bc urban spoon isn’t a thing anymore. Anyway, I downloaded this app and while it has a pretty good selection of restaurants, it’s incredibly outdated. It had more restaurants that had closed than were open. And literally all the reviews were from 2015 or later. So, I don’t think this is an adequate replacement for me :P
Dr. Khalil Srour 5/5
By Dr. K SROUR
Very helpful app.
Good service. Good quality of food 5/5
By vishu randhawa
Good service. Good quality of food
Ok, but needs improvement 3/5
By Woody Maples
If you are going to compete with yelp, it will take some additional features: allowing bookmarks to be sorted by name, location, price and cuisine for example. Also, improve your data base to more quickly reflect new as well as closed places. Get these things done at a minimum and the ratings will improve.
Arrogant and Rude customer care 1/5
Very Rude customer care. Non responsive and doesn’t understand what client needs
Too late delivery 1/5
I had very bad experience with Zomato. They delivered the order too late. Bad customer service response as well. They didn’t keep their promises.
Very bad & disappointing service 👎🏾
By Dihan Dole
Superb service and thanks Zomato
Bad communication 1/5
This happened 4 times already .
I make an order and pay then the restaurant call and say that Zomato mistakenly approved the order from the restaurant which is closed and the nearest one will not deliver to my area.. please don’t take the money if you can’t deliver the order or the restaurant is closed.. am hungry when I make an order which means I need food ASAP.. and the refund process takes too long..
Please fix this issues.
Good luck and this the last time I make an order through your App.
By Bala Sarma
Extremely satisfied with the services of Jenison.
Great tool to find places to eat 5/5
Awesome app! Has not failed me yet
Good but when the order is late and restaurant won’t pick up it’s very uncertain 2/5
My order is presently running late. Why won’t zomato do anything. I tried calling the restaurant and they won’t answer either and I don’t have any options . I’m starving .
User UberEats for delivery 1/5
The delivery piece of the app is terrible. They weren’t able to call through to a Saudi number. Use UberEats.
Very bad service. I ordered through your app and since 2 hours I am waiting for order to come.
9th Mile Dhaba 5/5
By Namita Verma
We had a chance to visit 9th Mile Dhaba as recommended by one of our friends on the eve of my elder sons birthday and we were really happy by the service and the quality of food. Satish took really good care of us and served us well. Thanks to 9th Mile Dhaba staff for their great service. Keep it up.
Zomato is very professional 5/5
So far this is my favorite app to order food ... extremely efficient and informative and a great selection of restaurants
Horrible customer service set up 1/5
The “chat” feature is not really a chat. You are limited to a few options if you have certain problems with your order. And then you get an automated response. If your problem is not listed, this company is a headache.
You cannot always add tips and if you have credit (because you did not get what you ordered) and you add the credit to your next order, it does not work!
Sanjay Kotwal 5/5
Nice etiquette!timely delivery!