This platform is a joke, communication nightmare for users and restaurants 1/5
By Sri N
This happened to me a few of times I've tried this app recently. When I place an order, the order doesn't get confirmed for 30-45 minutes. The app just says "order pending" and under details it just says payment not complete. I've tried it with a debit card and also a mobile wallet.
To find out if the order has been placed or not, I tried chatting with their customer service - their service is a joke. The chat window says "chat will start in 1 minute" and you wait for eternity with no response.
Tired of waiting for confirmation, I had to resort to other service and 2 hours later Zomato delivery guy arrives with food and no notice. The app still says "order pending" at that time. The delivery guy was equally frustrated with their app and they claim this happens all the time.
I've been trying other apps like Swiggy and they get their job right - timely order confirmation, keeping you always informed and comms between restaurants, users and riders. That's just basic functionality one expects. Zomato is horrible - their functionality and customer service. I will never use it again and would strongly advice friends and family not to.
Worse App with worse experience 1/5
Worse experience i ever had.
Placed an order waited for almost 2 hours Money already deducted. Then I called the restaurant they said there is no order from Zomato under your name. They have technical issues and they didn’t even bother to contact their customers and informing them that their order didn’t gone through
WORSE APP EXPERIENCE!!!
Helpless zomato. 2/5
By Download freshmenu
Food was delivered very late that too the container was opened and delivered. Customer care would promise that the food will be delivered very fast but unfortunately it’ll take time as per the delivery guy. They have lost control and do not hire authentic delivery personnel.
Unprofessional , if I could give 0 stars I would. 1/5
By Johnathan Browns
When I order food and they get it wrong they assume you’re lying. Basically forcing you to pay for something you never ordered. One time I ordered from a restaurant and the chicken wasn’t even cooked. I had to go to the hospital and they still never rectified the issue. HORRIBLE COMPANY, HORRIBLE SERVICE
Amazing offers and great service 5/5
Very convenient and in fact great cheaper prices.
Good work 1/5
Still depressed about urbanspoon. Good work on destroying a good app to get customer lists for yelp rip off app. That is difficult to navigate and boring to use maybe you should get a creative thought in your head and learn how to code, instead of just making a crappy marketing tool.
Please check future updates run smooth with old iOS versions 1/5
Every new update makes the app more laggy and prone to crashes. I'm on iOS 9 due to my personal preference to it and its an absolute horror to use this app on my device with random crashes.
Reward contributing reviewers 3/5
Zomato needs to think of new business model, whereby contributing reviewers get more than badges - where they actually benefit from the platform they help creating.
Great App 5/5
Easy to use. Very efficient. You have a lot of restaurant choices. I like how we have access to ratings through color coding. The checkout process is a breeze! And the tracking service is the cherry on top of the cake!
Daud Soniya 4/5
This app is great .
Online menu needs improvement 2/5
I wish there was an option to view the pictures while taking an online order.
Also add more information to the online menu
Best order food app 5/5
Horrible Service 1/5
By Gaurav Sarin
In the last few months, order has been screwed up 3 times... your service is horrible... you treat your customers like a commodity... with this horrible outlook, I eagerly look forward to seeing your company fail.
Note to all: Use other apps like Swiggy or Uber Eats...
Doesn’t protect privacy of customers 1/5
I am fine with app but it is unacceptable to me that they don’t protect privacy of customers. All the restaurants from which I order food starts sending promotional messages and calls and Zomato is unable to stop it. Either Zomato should have agreement with restaurants to protect customers privacy or stop sharing customer details or mask the details. Can not afford to handle junk calls and messages as punishment for using Zomato.
Horrible customer service and fraudulent offers 1/5
Beware Zomato makes big promises for discounts and refund but their strategy replies on people being unable to apply the promos and check out. Customer service is no help and wouldn’t credit your account. In fact my experience with them is that they are rude and unprofessional.
Food Deliver was excellent but app can improve 3/5
It was easy to order food and I was well informed about the status of the order however , it would be better if I can opt for a specific time for delivery day after 2 hours or so and also I should have an option to provide a contact number that needs to be contacted for the delivery day that is different from the one on my profile without the verification
Great app timely deliveries and many options to choose from
Redesign makes it unusable 1/5
By Doctor Zzzzzzzzzz
This used to be a great app, but since the redesign that focuses on delivery it is very difficult to find the info you want. It’s pretty much unusable. To bring back the version from a year ago would be a huge upgrade.
Zoom Zomato 4/5
I liked ordering food with Zomato and good to have order tracking in most of the cases.
If they can post real pictures of food from restaurants, I guess it will be more helpful.
CPK Burjuman rocks! 5/5
Mark (manager) was awesome and took care of my pickup order. Pizza’s were delicious, and were ready (steaming hot) as soon as we arrived.
Great job guys!
Very good 5/5
He is good or I must say extraordinary, hey man, I will pray that someday you would be able to afford your own luxury car , thanks for your service have a nice day
No show 1/5
I click cuisine and “for example” is shows a square that says Asian 343 restaurants in your area. I click the picture and I only get one restaurant..... yes all filters are cleared and I have uninstalled and re-down loaded the app. Anything is better then this app!!!!
Good app to order food and check places nearby but still needs work on filters.. it would be great if one could read customer reviews with images except for only ratings filter
Not able to make payments 1/5
Worse and worse 1/5
Your app user experience became crap
terms and conditions 1/5
By MR F. SHAH
The app have some hidden bugs it’s not worth it to buy zomato gold when a single person can’t use it why will he buy for someone else even when the terms and conditions
aren’t mentions there
I recently visited a restaurant and I was made to sit a different place because I was using zomato gold that’s the worst part
Good app overall :)
But I have a suggestion. I am a vegetarian, and when I look at the reviews for recommendations, I have to look very hard for vegetarian reviewers since there are very few. I wish there was an option to select while writing the review or while reading, so you could easily read vegetarian reviews instead of looking through tonnes of them before finding one.
Can’t place order 1/5
The payment is the new version is buggy, I can’t place an order.
Bring back the 'spoon! 1/5
I miss the urban spoon functionality. I've have tried hard to like this app and use it. It's just not great. Looking for something new.
Advertises junk food like McDonald’s 1/5
If you like junk food, tons of alerts about food you do not eat. You will love this app
Great offers 5/5
Get it trust me
Don’t bother using this app 1/5
By Gamal Sayed
Zomato lately have been screwing up most of the orders they update the status on their app that restaurant received the order which they couldn’t even reach the restaurant. And amazingly when you ask them where is the order they say we can’t reach the restaurant then how did you make the order in the first place if you cannot reach the restaurant. Every time i make the order i have to call the restaurant and follow so i might as well make the order calling the restaurant. Bottom line worst app to order from even worse than talabat .
Please add map based browsing 4/5
Good app. Please add the ability to browse through restaurants on a map
Horrible customer service from chat agent 1/5
Horrible customer service, the guy on chat was so bad Iv never been spoken to this bad ever will make sure to spread the screenshots of your chat supports agents conversations I just had all over social media and make sure the contacts I know not to use this service
Very very useful App 5/5
When I'm hungry, I open this app to search for my favorite food. Really it helps me to find food quickly and deliver to my door. Thanks Zomato for making things so easier.
By Chef mekonnen
5 ⭐️ 5/5
Awesome Customer Service
The new update is clunky 1/5
Hate the update. The old one was simple and streamlined. Just enter location and boom you have the choices and ratings. I simply want to know the restaurant options and ratings. Now have you have to enter so many steps, and the results are messy. Then have to keep narrowing it down again and again. Too much work and effort for what used to be a simple task.
Portion size is poor 4/5
Large pizza didn’t seem large at all... two large pizzas hardly fed 5 of us leaving us hungry for more
Good app 5/5
By nezar Saleh
What the heck happened to the original Urbanspoon?!😭😭😭😩 bring it back!!
Who would waste their time with this app, when you could use a better source like google or yelp?
Awesome app with few bugs once in a while 5/5
By Kanti K A
I am updating my previous review, I had gold membership and faced a issue for about a day. But now the app seems to be working absolutely fine.
The new ui is too confusing. 1/5
By akhil 0295
The new Ui is very confusing. For any person. No Cleer guidelines colours used. I don't even know if the restaurant I want to go to is closed or open it jusr days closed in big words. But it's actusllt closed for delivery. Rollback the update. What a bad ui design
They don’t have any control on delivery 1/5
I ordered pizza from dominos using Zomato. If didn’t got delivered. When I checked with them, they gave an useless reply.
We are facilitation partners for Dominos to enable them execute your order, and as such cannot carry out any actions which goes against their policy , unless approved by them - appreciate your understanding.
Better use uber Eats which is more reliable.
Poor service 1/5
Completely disappointed by zomato they took my money but did not place my order then there was no refund .
Take a look at the actual reviews of the app 1/5
People have accidentally commented about the quality of the restaurants, not the app.
I was also an urbanspoon user and everything about that app has been removed through each update for some reason. This app can’t even find places around me anymore, what a letdown.
Quick Finds 5/5
By Icky 77
Great if u don’t know area.
Stop... Go on map and see what’s around u.
Also set reservation easily.
The new update is the worst 1/5
I used to love using the zomato app but now its so complicated. Why take something good and make it horrible?
First order!! 5/5
Super impressed with the app! Can’t wait to have my dinner. 🙂