Best food app 5/5
Zomato is one of the best food delivary and rating apps. I use this app for all my food delivary and also to check up the rating and menus of the restaurants in town.
BEST DUBAI FOOD APP 5/5
I have all the dubai food apps and Zomato has never failed me, if my order is late customer service instantly replies and resolves my issue ASAP! Love it
Worst food delivery service 1/5
Worst customer service, I have ordered food through zomato app and after sometime it was showing as delivered even though the food was not delivered. When I tried to contact customer service they asked me to wait for the food to be delivered. They themself are not sure if food is delivered or not. There is no way we can track or contact the delivery boy. This is happening for the second time with me.
SO BAD UPDATE !! 2/5
Zomato is a great app that I REALLY love and recommends it to my friends and family, but the new updates is making it VERY BAD and SO DIFFICULT to use !
I wonder why they are doing weird things !
Not recommended for food delivery 3/5
Zomato has the highest reach in restaurant community. But can’t say the same about it’s food delivery business. I have experienced many incidents of cancelation after waiting for more than 60 mins after suggested wait time. No apologetic discount coupons when this happens. Go with Swiggy or foodpanda who have a onerous process with low failure rate and lower chance of you going hungry waiting for food to arrive
Best App 5/5
One of a kind App... which truly puts the customer first - focuses on user experience, ease of access & consistent functionality. Great contribution to the F&B industry .
Update is bad 3/5
I mostly use the app for home delivery’s and now after the update they have removed the ability to read reviews or look at the pictures unless you search for the restaurant individually.
Very bad service
They don’t respond
They respond after 15 minutes
My food was delayed and made me wait for 2 hours and they told your order has been cancelled and refunded
I had to starve and suffer that day because you Zomato
The best food ordering app ever!!! 5/5
Can’t get more convenient than this! From ordering food to booking tables. The experience is seamless and effortless. The restaurant ratings seem pretty accurate.
Useful App 5/5
By Bobby's amy
Zomato is useful to find the recommended place for your hunger zone!
Most of the reviewer are being honest lately, lol..so I always used this app to see the best review for a place. I like it
Benefits & Drawbacks 2/5
By Searching in Dubai
Benefits: Discount Deals on delivery + Zomato Gold has actually been a good value for us on dine-in food deals and 2-for-1 drinks.
Drawbacks: long delivery times when compared to Deliveroo. We’ve experienced deliver times of Twice as long even for restaurants delivering from neighborhood locations. Because of this, for restaurants not offering incentives through Zomato, we usually just use Deliveroo (since we’ll pay the same price as Zomato but get our food in half the time)
Love the offers 5/5
Offers are better than those on Swiggy
Probably one of my most used apps. Maybe it's just because I'm obsessed with reading other people's reviews.
The best apps in india i hope it will be worked in other countries soon again thanks .
I like it 5/5
I like it
It need some customization info for each choice before adding to the chart.. thx
Don’t trust them for credit card 1/5
By user review 1221
I was double charged for an online order which was not even processed.
They told me it’s a gateway issue and I would receive a refund in 7 days, not sure about the situation as I can’t reach their management and staff are not supportive.
Will never trust them again and will shift to another trust worthy service provider.
It was broken. 1/5
Trying to use access Zomato on a cell phone is useless. I preferred Urbanspoon. It was earlier. You fixed it and it wasn’t broken. When accessing on cell phone is easier I’ll reconsider.
Psycho managers/zero customer service! 1/5
By Unreal experience
Feel free to share this one!!
Well, all I can say is you DON’T want to eat at the Frisch’s Big Boy in Somerset, Ky! One of the worst experiences I have ever had at any restaurant in my lifetime!! I will NOT step foot in there ever again! I am not one to complain, normally! I DON’T send food back to be prepared a second time, because I am afraid someone will do something to my meal, but this experience is worth raising awareness!! Too much happened to go in to great detail, but to make a long story short, we found a hair inside our turkey wrap and the waitress witnessed my daughter disposing of the bite she had taken. She immediately came to our table, picked up the plate of food , and said that she would have them remake the sandwich. (Which was nice of her, ) but my daughter had already lost her appetite, so we ask them if they would just take it off of the ticket, because she wasn’t going to eat it and didn’t want to take it home. The waitress told us that she would sure ask her manager. She came back to our table and said that he says that he isn’t able to do that. I’ve then asked to speak to him, and he came out like a raging bull!! Management was so rude about it, as if it were our fault! They were screaming at us in front of the few customers that they did have, and we left the uneaten meal on the table, with our blood pressure through the roof....and still had to pay for the meal that we couldn’t even eat! Management informed us that their policies wouldn’t let them do anything about it to make it right! Very unprofessional management with ZERO CUSTOMER SERVICE!!! They even insinuated that WE were lying, even though we showed the waitress the hair inside the wrap!! All this over a $4 wrap?! Really?!?!?!?!
This post isn’t at all about the money! We wouldn’t have even told the waitress about it if she had not seen my daughter’s reaction to the hair when she took the bite!! This post is about customer service!! Treat people the way you want to be treated, and you will go far in life! Do the opposite and you will fail!
Bad customer service 1/5
By Kata yum
Very disappointing service. Wrong order delivered. And no replacement offered. Only empty words and lip service.
Good app 5/5
Its a great app easy to use and alot of discounts
Zomato misses the point and I miss Urban Spoon 2/5
By Mourning Sun
I tried every way I know to pick a town and request options in that town, in this case, Yukon, OK. Zomato kept showing me options in Oklahoma City and just giving me a few categories from which to pick. I never could coerce this app into offering any dining options in Yukon. I know Zomato bought out UrbanSpoon, and I would in general agree the more successful business use its business practices rather than the practices of the one that went by the wayside, but UrbanSpoon let me find cuisines I liked in the towns I requested in the price range I needed. I also miss the fun of the ‘spin’! Please, make this app better. Maybe even as good as Urban Spoon was.
Horrible app 2/5
Poorly written app. Nags you to enable notifications and you can't dismiss it unless you force close to her app.
No ability to report fake or abusive reviews. It's baffling that a few people still post here and Google maps. This app and content is even less credible in my opinion than TripAdvisor. Uninstalled.
I loved the urbanspoon app. The try your luck wheels were great when we wanted to try something new and didn’t quite know what we were in the mood for. I was hoping that this app would have something similar but after a year or two still nothing.
I get “you are not authorized” message when trying to add contact info to complete reservation. Complete fail.
Great food/Great Staff 5/5
Our server Lisa was exceptional! It was our first time dining and definitely won’t be our last, the food and the atmosphere was very pleasant. Small and quaint not too much going on. I’m a southerner so it had that “family” feel.
Great app 4/5
great app, easy to use.
The best app for foodies 5/5
By manal ansari
Senior Tequillas 1/5
By Taste Better
We went there tonite and the Margaritas were cut with Sprite. We called the owner on it because he was in the restaurant. He said he was the owner and had been serving them like that for 20 years. Although we have been in there for 2 years and they were not tasting the same. Unfortunately we will not be drinking in there because there are a lot of others places to get better drinks at a much lower price. Drink somewhere else.
Incorrect information 2/5
Lots of poor and incorrect restaurant information and I don't see a way to correct and add details.
Love at first try! 5/5
Very happy with the ease of ordering. Excellent app! Flexibility of cash-on-delivery is the best feature!
My favorite food order app 5/5
By Iman Ben Chaibah
The discounts are on point, the ability to repeats orders and search and the new feature of pictures is great.
Works well in Ireland too! 5/5
Have enjoyed the app - especially what comes with the gold membership. Glad it works well in Ireland too!!
Awful App 1/5
By Avid User of LDS Data & Member
If you like to share your personal data with Zomato/everyone in a commercially oriented app that isn’t easy to use or helpful in good ways then this app is for you! Sadly, Urban Spoon was replaced by this awful app. :-(
Old reviews. 3/5
Used to be up to date and great to follow. Now everything is two years old.
User friendly, reliable and customer service is always available. 5/5
Love this app, very easy to use and even when the outlet I’m ordering from isn’t being professional, they always do their best to help and have even credited me for poor service from a specific Indian restaurant that took way too long to deliver.
Enjoying it! 4/5
I love the app so far, I can view pictures, reviews, which helps a lot in deciding what to order! Also it automatically connects to the restaurants menus so it’s always updated unlike other apps that failed to do so. I also enjoy the regular customization of the app, in terms of food categories.
By Bean 65
What a disaster. Used Urbanspoon with ease and speed. This is way too complicated for no reason. We have a saying in Texas "if it ain't broke don't fix it ". You guys have managed to break a perfectly good app (Urbanspoon) for no reason. If someone finds a user friendly app, please let me know. The app doesn’t have half the restaurants that are almost within walking distance and shows me restaurants that are 10 or more miles away.
Useful and informative 5/5
By Qatar Queen
Useful and informative.Thanks 💕
Poor app. Poor service. 1/5
App looks good but does not meet the purpose. Customer service section of app is really slow. The chat seems to be from stone age. I am still trying to get refund for a non satisying food order and entire app has failed to resolve things. Please get the basics right. order id 1576387324.
Love it 5/5
By Pinkie bell
It’s fast and accurate, could use more images to show each meals image as an example but overall a useful and wonderful app.
Does the job...as a UX tip 5/5
I love the human centred upgrade with the chat option. Very good app. Never needed to try swiggy
Terrible now 1/5
I just want an app that tells me what is in the area. This app now seems more geared to dragging a review out of me. Bring back Urban Spoon.
Great service 5/5
Efficient and great service
BRILLIANT APP - THANK YOU 5/5
By Jess Notelo
I will never eat at a restaurant until I have checked it out on Zomato.
Real people tell you their real experiences at restaurants and most of the time the ratings are very accurate. Thank you Zomato.
Poor customer service 1/5
I’ve order from this location on multiple occasions and each time there has been a discrepancy with my order. I ordered salads on two separate occasions and they were delivered without utensils. The first encounter I went to the neighboring establishment and second time I contacted the restaurant and it was delivered. I ordered from this establishment on 04-19-2018 and ordered two large pies as a treat to my coworkers. I ordered the “pile up” due to being allergic to green peppers I requested the pie without green peppers. The pizza arrived with green peppers, I contacted a male representative of the store, who appeared to be a manager, he argued with me and insisted I said “onions” not green peppers. I commented verbatim “No sir, that’s incorrect, you repeated no green peppers and no olives”. I went on to explain “I’m allergic to green peppers, have been my entire life I’m definite I said no green peppers”. The rep then angrily yelled into the phone I know what you said don’t order from us anymore and hung up the phone. I visited the location to return the pie I could not eat and request a refund and he continued to be rude along with another male member of their staff remarking “you guys get a 50% discount if you don’t want green peppers you should pick them off....clearly not comprehending the difference between “allergic” and dislike. I was appalled, humiliated, and disappointed by the lack of professional integrity and unacceptable customer service received during this experience. I’m saddened to write this review because I believe if you don’t have anything positive to contribute negatively just breeds more negativity, however, no one deserves to be disrespected and treated in this manner... if there were no customers there would be no business. I wish them all the best, but I’ll take the associates advice and cease visiting this establishment.
Simply Terrible...!! Hiring new drivers that have zero experience and deliver food cold and unpresentable. Never again
My go to App for food 5/5
I love the app it’s so fast and has a lot of information in it. I also like the interface more than the other apps
I knew Urbanspoon and you’re no Urbanspoon 2/5
Lots of old Urbanspoon reviews and much less content since Zomato took over since you can only review a place once. Also disbanded the Primes that kept the data accurate.
i ordered food via zomato and the restaurant never even received the order 1/5
i was trying to find the menu for a restaurant and ended up being prompted to order from them. i ordered, payed via zomato, and asked for it to be delivered at a specific time. 10 minutes prior to the time that it was supposed to be delivered, i called the restaurant and they told me they had never even received a request. i therefore asked for a refund and they have hardly done anything. terrible application.