Worst customer service ever! 1/5
First they show you a banner with 40% off (MasterCard) but it won’t work at checkout. I paid in full and contacted customer service just to hear it’s a dine-in promo. There was no word about it. It’s false advertising. Then my food is late. Very late. When I finally received it I realized a salad was missing. I contacted them again and they said the restaurant would call. Never happened. The next day I contacted them again and I heated they would give me a credit but not now. I need to wait 48 hours. I don’t want a credit. I want my money back. I complained a few times to no avail. How can you offer such a terrible service? You made a mistake so fix it. I don’t want to use your service anymore so why are you playing stupid with the credit?
Perfect but minor flaws 4/5
Effin Perfect but minor effin flaws
Awesome delivery system
Excellent service 5/5
By fyil BBC asyj
Fan of zomato
By thiso wiso man
Room for improvement in delivery section
Poor pin location technology
By food master 69
A very simple adequate way to order food making my experience a lot faster and better
Works as advertised 5/5
Order food and it shows up.
Friendly user app 4/5
Some restaurants are very late in delivery but overall good app
Very bad customer support over all 1/5
Very bad customer service and and no response for query reported
Basic Functionality a struggle 4/5
By Sahib fifth
They are pushing their delivery service hard, but it’s clear that it just isn’t there yet. The gold is an amazing deal though.
ZOMATO review 5/5
By Nandkishore G
ZOMATO service is excellent
Since sometime customers service starts to be terrible not listening to customers complaint and concerns. After being loyal for sometime I guess it’s time to move
By Pradeep king
Good app Need to update regularly
We love Zomato 3/5
Very quick & customer friendly. Thank you Zomato.
Pretty good App 5/5
This is my first time using Zomato.
This is a pretty good app, well made, easy to navigate and easy to use.
By JAE 😝😝
Was great as urban spoon. But, now mostly only chain restaurants are listed anywhere I go. Rating system is inconsistent and app is hard to use.
Worst customer service ever! 1/5
By Omar Elbakary
Several times I make an order and they get sent to the wrong address! And what's worse is that th chat support don't even try to help
Love the tip feature 5/5
Everything about the Zomato app is excellent, which is why it has nudged out the competition to become my go-to food delivery app. But my favourite feature is that I can specify a tip for the delivery person. But I didn’t see that feature on my last order so I hope it hasn’t gone away!
Best food app 4/5
One of the easiest apps to use for ordering online! They constant have offers and updates.
Amazing food 5/5
Great price, friendly staff, our go to Place for delivery of shawarma in Doha.
Don’t fall for zomato Gold 1/5
By decieved by zomato
I ordered food and at the end of order it displayed 1000 cash back on zomato order in 10 minutes.
No where said it’s valid only for 30 days
After enrolling they sent a mail saying it’s valid for only 30 days
I requested immediately for cancellation, which they denied
They expect us to fall into the trap Don’t ever order food from ZOMATO
Lovely app 5/5
I love this app
Great facility 4/5
It’s great facility to use Zamato do get food delivered at door step.
Horrible customer service 1/5
An issue arises with my account so I try to contact customer service which is almost impossible with the new updates to the app. When I finally did reach someone they told me to email for help and they would get back to me within 12-24 hours. Wow, how helpful. That will help me with the issues I am currently having while ordering dinner. Zomato has really outdone itself this time. Congratulations I will now be using another app to order food from now on. Keep up the great work.
Hands Down!! The Best Delivery AppAnd Service in Manila 5/5
Tried Honestbee, Kangaroo, Food Panda and Grab Food over the years, and somehow, Food Panda is one of the worst. When I had food delivered via Zomato, the app updated the status of the order very earnestly, as the complete name and contact of the valet is announced upon official acceptance of the order. Food is still warm when it arrives, even 8 km away! Sad that they are suspending delivery service after December 10.....
Good deals, fast delivery 5/5
It’s a good app with real, local reviews and decent deals.
Great delivery app 5/5
Haven’t had many issues with them, delivery speed is ok and the selections are really nice. Happy hours is great honestly I’ve probably saved hundreds through it so far.
Very polite 5/5
By zaidan ali
Gave me the order without bothering me
A very nice delivery man
Love Zomato 5/5
By canalid 1
Best app for delivery.
Zomato fan 4/5
I love the accessibility of Zomato, although it can be frustrating when restaurants are not listed on their app. I have submitted about ten restaurant to be added, but they are still “pending moderation” over a year later. I guess there is really no one moderating user submitted restaurants. Overall, I think the app is a great asset to the foodie community!
it is wonderful 5/5
By Srini Kumar
i love your app and this service.
i will help you in any way possible.
Good app 5/5
Its a nice app ..could have added or spoken to some more hotels but anyways nice to have these facilities for getting good food
Ease of use! 5/5
By shradha jatkar
Great service 5/5
Excellent app and service. Just wish that they could save previous orders, will make it that much easier.
Good app !!!!
Go to App for delivery!! 5/5
Always reliable, always great deals, always easy to use app!! Loooove the push notification sounds 🤪
Unfair to change the policy 1/5
By Roshi singh
From last month, gold member cant use privilege of 1+1 on food/2+2 on drink more then ones in a day.. now we are retrained to avail gold offer in one restaurant in one day.. what zomato hv to do with me using gold offer,, which i paid for , going to one plce or 10 in a day..?
Easy to use. Very trustworthy and give great information.
Best app for food 5/5
It's a revolution in online food industry.
Zomato - The best 5/5
By Bharggav Maganti
Zomato has had a significant improvement over the last 6 months . The quick delivery pattern , Accountability for everything and the new improved App Interface has made it even more attractive .
The offers are worth a different discussion . Irresistible offers They make us get the feeling to eat out just by looking at them ..!
I am thoroughly enjoying my experience with zomato and its impeccable customer service ..!
Thank you zomato ..!
Works well in Ireland too! 5/5
Have enjoyed the app - especially what comes with the gold membership. Glad it works well in Ireland too!!
Great app 4/5
I always use zomato to find out restaurants in my area or anywhere else. It is best app to find restaurants. Ordering on the app is easy.
However I am not happy with the change on redemption policy. Earlier you could use as many zomatoes but now only two at one table irrespective of the number of people. Zomato did not even inform its gold members about this change which shows that management is dishonest. They are afraid that they will loose members. I will not renew my membership anymore. I would rather restart the entertainer. At least they inform their users in advance about any changes they intend to make.
Excellent service 5/5
By Parani's Gold
Best app 5/5
By joseph yazbeck
From checking restaurants and ordering food this app is very useful particularly where we needed someone to help us thank you for making our life easier 😃
My best source for recommendations... 4/5
Navigation of bookmarks and personal preferences is less than satisfactory, but Zomato is still my favorite and most reliable source for dining options.
Good pls keep it up
Sometimes different item is delivered , for ex- instead of kichadi , pongal. We should be pre -checked up for confirmation or cancellation / modification.
katani dhaba sector 3b2 mohali has very bad service 1/5
pls help and cancel the services of katani dhaba sector 3b2 mohali which has very bad service. food is ok but always the orders are delayed by hours.